Desa CLD3924NTC Owner'S Operation And Instruction Manual Download

Page: 21 / 32

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120890-01D

TROUBLESHOOTING

Continued

OBSERVED pROBLEM

ODS/pilot lights but flame

goes out when control knob

is released

Burner does light after ODS/
pilot is lit

Delayed ignition of burner

Burner backfiring during com

bustion

REMEDY

1. Press in control knob fully

2. After ODS/pilot lights, keep

control knob pressed in 30
seconds

3. Wait one minute for safety

interlock system to reset.
Repeat ignition operation

4. Fully open equipment shut-

off valve

5. A) Contact local natural or

propane/LP gas company

B) Clean ODS/pilot (see

Cleaning and Maintenance

page 18) or replace ODS/
pilot assembly

6. Hand tighten until snug,

then tighten 1/4 turn more

7. Replace pilot assembly
8. Replace control valve

1. Clean burner (see

Cleaning

and Maintenance

, page 18)

or replace burner orifice

2. Contact local natural or

propane/LP gas company

1. Contact local natural or

propane/LP gas company

2. Clean burner (see

Cleaning

and Maintenance

, page 18)

or replace burner orifice

1. Clean burner (see

Cleaning

and Maintenance

, page 18)

or replace burner orifice

2. Replace damaged burner
3. Replace gas regulator

pOSSIBLE CAUSE

1. Control knob not fully

pressed in

2. Control knob not pressed in

long enough

3. Safety interlock system has

been triggered

4. Equipment shutoff valve not

fully open

5. Pilot flame not touching

thermocouple, which al

lows thermocouple to cool,
causing pilot flame to go

out. This problem could be
caused by one or both of

the following:

A) Low gas pressure

B) Dirty or partially clogged

ODS/pilot

6. Thermocouple connection

loose at control valve

7. Thermocouple damaged
8. Control valve damaged

1. Burner orifice clogged

2. Inlet gas pressure is too

low

1. Manifold pressure is too

low

2. Burner orifice clogged

1. Burner orifice is clogged or

damaged

2. Damaged burner
3. Gas regulator defective

Summary of Contents for CLD3924NTC

Page 1: ... any electrical switch do not use any phone in your building Immediatelycallyourgassupplierfromaneighbor s phone Follow the gas supplier s instructions If you cannot reach your gas supplier call the fire department Installation and service must be performed by a quali fied installer service agency or the gas supplier INSTALLER Leave this manual with the appliance CONSUMER Retain this manual for fu...

Page 2: ...llation only in a solid fuel burning masonry or UL127 fac tory built fireplace or in a listed ventless firebox enclosure It is design cer tifiedfortheseinstallations in accordance with ANSI Z21 11 2 Exception Donot install this appliance in a factory built fireplace that includes instructions stat ing it has not been tested or should not be used with unvented gas logs WARNING This is an unvented g...

Page 3: ...ent even though no odor exists Make certain you read and understand all warnings Keep this manual for reference It is your guide to safe and proper operation of this fireplace WARNING Any change to this heater or its controls can be dangerous SAFETY Continued WARNING Do not use a blower insert heat exchanger insertorotheraccessorynotap proved for use with this heater WARNING Donotallowfans toblowd...

Page 4: ... Make sure there are no obstructions across openings of fireplace 9 This log heater is designed to be smoke less If logs ever appear to smoke turn off heater and call a qualified service person Note During initial operation slight smok ing could occur due to log curing and heater burning manufacturing residues 10 To prevent the creation of soot follow the instructions in Cleaning and Maintenance p...

Page 5: ...rmation 1 Remove logs and heater base assembly from carton Note Do not pick up heater base assem bly by burners This could damage heater Always handle base assembly by grate 2 Remove all protective packaging applied to logs and heater for shipment 3 Check heater for any shipping damage If heater is damaged call DESAHeating LLC at 1 866 672 6040 for replacement parts before returning to dealer Prod...

Page 6: ...tight construction you must provide additional fresh air Unusually tight construction is defined as construction where a walls and ceilings exposed to the out side atmosphere have a continuous water vapor retarder with a rating of one perm 6x10 11 kg per pa sec m2 or less with openings gasketed or sealed and b weather stripping has been added on openable windows and doors and c caulking or sealant...

Page 7: ...han the maximum Btu Hr the space can support You must provide additional fresh air Your options are as follows 40 000 31 500 71 500 AIR FOR COMBUSTION AND VENTILATION Continued Figure 2 Ventilation Air from Inside Building Or Remove Door into Adjoining Room Option 3 Ventilation Grills Into Adjoining Room Option 2 Ventilation Grills Into Adjoining Room Option 1 12 12 A Rework worksheet adding the s...

Page 8: ...lation for required size of ventilation grills or ducts IMPORTANT Do not provide openings for inlet or outlet air into attic if attic has a thermo stat controlled power vent Heated air entering the attic will activate the power vent AIR FOR COMBUSTION AND VENTILATION Continued NOTICE Stateorlocalcodesmay only allow operationofthisappli ance in a vented configuration Check your state or local codes...

Page 9: ...t ingplate Fieldconversionisnot permitted INSTALLATION AND CLEARANCES Vent Free Operation Only WARNING Maintain the minimum clearances If you can provide greater clearances from floor ceiling and adjoining wall MINIMUM FIREPLACE CLEARANCE TO COMBUSTIBLE MATERIALS Side Wall 16 Ceiling 42 Front 36 Measured at 14 Depth Carefully follow the instructions below This will ensure safe installation into a ...

Page 10: ... is not required see Figure 6 Figure 6 Minimum Mantel Clearances Without Using Hood Determining Minimum Mantel Clearance when Using a Hood If minimum clearances in Figure 6 are not met you must have a hood When using a hood there are still certain minimum mantel clearances required Follow minimum clear ances shown in Figure 7 page 11 when using a hood Minimum Noncombustible Material Clearances If ...

Page 11: ...s not meet the minimum clear ances shown you must do one of the following raise the mantel to an accept able height remove the mantel INSTALLING HEATER BASE ASSEMBLY CAUTION Donotremovethe dataplatesattachedtotheheater base assembly The data plates contain important warranty and safety information WARNING You must secure this heater to fireplace floor If not heater will move when you adjust contro...

Page 12: ...ater base assembly in fire place 4 Place logs in their proper position on heater base see Installing Logs page 15 5 Center heater base and logs front to front and side to side in fireplace Figure 11 Attaching Base Assembly to Fireplace Floor Heater Gas Regulator Flexible Gas Hose if allowed by local codes Figure 10 Attaching Flexible Gas Hose to Heater Gas Regulator Fitting Masonry Screw Mounting ...

Page 13: ...ck your local codes Use pipe of 1 2 diameter or greater to allow proper gas volume to heater If pipe is too small undue loss of volume will occur Installation must include an equipment shutoff valve union and plugged 1 8 NPT tap Locate NPT tap within reach for test gauge hook up NPT tap must be upstream from heater see Figure 13 Figure 12 External Regulator With Vent Pointing Down Propane LP Suppl...

Page 14: ...ation Figure 15 Checking Gas Joints Propane LP Gas Only Open Closed Equipment Shutoff Valve We recommend that you install sediment trap in supply line as shown in Figure 13 page 13 Locate sediment trap where it is within reach for cleaning Install in piping system between fuel supply and heater Locate sedi ment trap where trapped matter is not likely to freeze A sediment trap traps moisture and co...

Page 15: ...talla tion and periodically thereafter check to ensure that no flame comes in contact with any log WiththeheatersettoHigh check toseeifflamescontactanylog If so reposition logs according to the log installation instructions in this manual Flames contact ing logs will create soot It is very important to install these logs exactly as instructed Do not modify logs Only use logs supplied with heater 1...

Page 16: ...TICE Duringinitialoperationof new heater burning logs will give offapaper burningsmell Orange flame will also be present Open damper or window to vent smell This will only last a few hours Note Home owners generally prefer to oper ate their heater with chimney damper closed This will put all of the heat into room However there may be times you will desire full flames of HI heat setting but will fi...

Page 17: ... goes out repeat steps 3 through 7 This heater has a safety interlock system Wait one 1 minute for system to reset before lighting pilot again LO HI OFF Pilot Figure 20 Control Knob and Ignitor Button Location Control Knob Ignitor Button Figure 21 Pilot Ignitor Electrode Pilot Burner Thermocouple 8 Turn control knob counterclockwise to desired heating level The burners should light Set control kno...

Page 18: ...ent clean ing due to excessive lint from carpeting bedding material pet hair etc Check pilot flame pattern and burner flame patterns often PILOT FLAME PATTERN Figure 22 shows a correct pilot flame pattern Figure 23 shows an incorrect pilot flame pat tern Incorrect pilot flame is not touching ther mocouple This will cause the thermocouple to cool When thermocouple cools heater will shut down If pil...

Page 19: ...le about 2 from where pilot flame comes out of pilot as sembly see Figure 25 With unit off lightly blow air through air inlet hole You may blow through a drinking straw if compressed air is not available Figure 24 Injector Holder On Outlet Burner Tube Burner Tube Primary Air Inlet Holes Shape of Holes May Vary by Model Injector Holder May Be Brass or Aluminum Depending on Model Figure 25 Pilot Inl...

Page 20: ...when in stalled 5 Depleted gas supply pro pane LP only 6 ODS pilot is clogged 7 Gas regulator setting is not correct OBSERVED PROBLEM Whenignitorbuttonispressed there is no spark at ODS pilot Whenignitorbuttonispressed there is spark at ODS pilot but no ignition REMEDY 1 Reconnect ignitor cable 2 Free ignitor cable if pinched by any metal or tubing Keep ignitor cable dry 3 Tighten nut holding piez...

Page 21: ...ct local natural or propane LP gas company 1 Contact local natural or propane LP gas company 2 Clean burner see Cleaning and Maintenance page 18 or replace burner orifice 1 Clean burner see Cleaning and Maintenance page 18 or replace burner orifice 2 Replace damaged burner 3 Replace gas regulator POSSIBLE CAUSE 1 Control knob not fully pressed in 2 Control knob not pressed in long enough 3 Safety ...

Page 22: ... burner until air is removed from line Have gas line checked by local natural or propane LP gas company 3 Observe minimum instal lation clearances see page 9 4 Clean burner see Cleaning and Maintenance page 18 or replace burner orifice 1 Turn heater off when us ing furniture polish wax carpet cleaners or similar products 1 This is normal with most heaters If noise is exces sive contact qualified s...

Page 23: ... Locate and correct all leaks see Checking Gas Con nections page 14 1 Open window and or door for ventilation 2 Contact local natural or propane LP gas company 3 Clean ODS pilot see Cleaning and Maintenance page 18 1 Locate and correct all leaks see Checking Gas Con nections page 14 2 Replace control valve 1 Take apart gas tubing and remove foreign matter 2 Locate and correct all leaks see Checkin...

Page 24: ...embly on mounting bracket This location allows the thermostat to keep room temperature at an ideal comfort level for most fireplace applications For positioning thermo stat sensing bulb elsewhere an adhesive backed mounting clip is available Tools needed 1 4 hex driver or socket 1 Remove logs Locate gas valve assem bly and thermostat sensing bulb see Figure 26 2 With 1 4 hex driver or socket loose...

Page 25: ...nto clip IMPORTANT Do not crimp capillary OPTIONAL POSITIONING OF THERMOSTAT SENSING BULB Continued Capillary Thermostat Sensing Bulb Do Not Crimp Capillary Adhesive backed Mounting Clip Figure 32 Positioning Thermostat Sensing Bulb in Vertical Position with Capillary at Bottom Specifications Model CLD3924PTC Rating Variable 20 000 39 000 Btu Hr Type Gas Propane LP Ignition Piezo Pressure Manifold...

Page 26: ...s supplier Note Use only original replacement parts This will protect your warranty coverage for parts replaced under warranty Parts Under Warranty Contact authorized dealers of this product If they can t supply original replacement part s call DESA Heating LLC at 1 866 672 6040 When calling DESA Heating LLC have ready your name your address model and serial numbers of your heater how heater was m...

Page 27: ...2 3911 www washerparts com East Coast Energy Products 10 East Route 36 W Long Branch NJ 07764 732 870 8809 1 800 755 8809 www njplaza com ecep 21st Century 2950 Fretz Valley Road Perkasie PA 18944 215 795 0400 800 325 4828 Laporte s Parts Service 2444 N 5th Street Hartsville SC 29550 843 332 0191 Parts Department Cans Unlimited Inc P O Box 645 Taylor SC 29687 0013 All States 803 879 3009 1 800 845...

Page 28: ...www desatech com 120890 01D 28 Parts Thermostatically Controlled Royal English oak Models CLD3924NTC CLD3924PTC 19 18 16 8 10 23 25 24 17 13 14 15 1 4 5 6 9 10 21 20 26 22 10 12 10 2 3 7 17 ...

Page 29: ...84 26 HWH AB 10 16 x 0 38 Screw 7 11 099211 01 HWH AB 10 16 x 2 50 Screw 2 12 M11084 38 HWH AB 8 18 x 0 38 Screw 2 13 120630 01 ODS Pilot NG 1 120630 02 ODS Pilot LP 1 14 098249 01 ODS Nut 2 15 098271 10 Ignitor Cable 1 16 099056 16 Injector 0 1200 1 099056 17 Injector 0 0740 1 17 099387 09 Pilot Tube 1 18 108134 02 NG Plate 1 19 108188 02 Type U Drive 2 x 0 25 Screw 1 20 098544 01 Thermobulb Clip...

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Page 32: ...pproved by DESA Heating LLC Warranty parts must be obtained through authorized dealers of this prod uct and or DESA Heating LLC who will provide original factory replacement parts Failure to use original factory replacement parts voids this warranty Travel handling transportation diagnostic material labor and incidental costs associated with warranty repairs unless expressly covered by this warran...

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