TROUBLESHOOTING
PROBLEM
CAUSE
REMEDY
The air
conditioning unit does not start.
No electricity.
Wait.
It is not plugged into the electrical
receptacle.
Plug into the electrical receptacle.
The safety device of the plug has tripped.
Reset the safety device, if problem
persists contact our toll free customer
service.
The air conditioning unit works for
a short time only.
The air exhaust hose has a constriction.
Position the exhaust hose correctly.
The air exhaust hose is blocked.
Check there are no obstacles that
obstruct the air discharge.
There are tight bends in the air exhaust
hose.
Eliminate the tight bends.
The air conditioner works, but does
not cool the room.
Window open.
Close the window.
The exhaust hose is detached.
Connect the exhaust hose.
Air filter clogged.
Clean or replace the filter.
Heating Mode is selected, but fan
doesn’t work
Air conditioner needs to warm up
Wait several minutes for Pre-Heating
Cycle to complete
Unpleasant smell in the room
Air purifying filter clogged
Clean or replace the filters.
The air conditioner does not
operate for about 3 minutes after
turning it on
The safety device has tripped
Wait for three minutes (it is due to a nor-
mal safety check)
The alarm symbol B11
comes on
The tray inside the appliance is full.
Empty the tank (see “End of season
operations”).
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