16
15. TROUBLESHOOTING
Below is a list of some of the possible malfunctions. If the problem cannot be resolved as described, contact customer services.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The coffee is not hot.
The cups were not preheated.
Warm the cups by rinsing them with hot water (Ple-
ase note: you can use the hot water function).
The internal circuits of the appliance
have cooled down because 2/3 minu-
tes have elapsed since the last coffee
was made.
Before making coffee, heat the infuser by perfor-
ming a rinse cycle (“7.4 Tips for a hotter coffee”)
The coffee is weak or not creamy
enough.
The coffee is ground too coarsely.
Turn the grinding adjustment dial (A1) one click anti-
clockwise towards 1 while the coffee mill is in opera-
tion (fig. 10). Continue one click at a time until coffee
delivery is satisfactory. The effect is visible only after
2 coffees have been made (“7.3 Adjusting the coffee
mill”)
The coffee is unsuitable.
Use coffee for espresso machines.
The coffee is delivered too
slowly or a drop at a time.
The coffee is ground too finely.
Turn the grinding adjustment dial (A1) one click anti-
clockwise towards 7 while the coffee mill is in opera-
tion (fig. 10). Continue one click at a time until coffee
delivery is satisfactory. The effect is visible only after
2 further coffees have been made (see section “7.3
Adjusting the coffee mill”)
Coffee does not come out of one
or both of the spouts.
The coffee spouts (A17) are blocked.
Clean the spouts with a toothpick (fig. 26B)
Milk does not flow from the
milk spout
The lid (E2) of the milk container lid is
dirty
Clean the milk container lid as described in section
“11.10 Cleaning the milk container”
The milk contains large bubbles
and squirts out of the milk
spout or there is little froth
The lid (E2) of the milk container lid is
dirty
Clean the milk container lid as described in section
“11.10 Cleaning the milk container”
The milk is not cold enough or is not
semi-skimmed.
Use skimmed or semi-skimmed milk at refrigerator
temperature (about 5°C). If the result is not as you
wished, try changing brand of milk.
The froth adjustment dial (E1) is incor-
rectly adjusted.
Adjust following the instructions in section “8.2
Adjusting the amount of froth”
The milk container lid (E2) or froth
adjustment dial (E1) is dirty
Clean the milk container lid and control knob as
described in the section “11.10 Cleaning the milk
container”
The appliance does not come on It is not plugged into the mains socket. Plug into the mains socket.
The appliance switches off
The appliance goes off automatically if
not used for 30 minutes
The infuser cannot be removed
The appliance has not been turned off
correctly
Turn the appliance off by pressing the
button
(C1) (“5. Turning the appliance off”)
