13
PROBLEM
POSSIBLE CAUSE
SOLUTION
No espresso coffee is delivered
No water in the tank
Fill the tank with water
The holes in the filter holder are blocked
Clean the filter holder spout holes
The espresso boiler outlet is blocked
Clean as described in the section “13.2
Cleaning the boiler outlet”
Scale/hard water deposits in the water
circuit
Perform the descaling procedure as de-
scribed in the section “8. espresso coffee”
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the
valve on the bottom
The espresso coffee drips from the edges
of the filter holder rather than the holes
The filter holder is inserted incorrectly
Attach the filter holder correctly and rota-
te firmly as far as it will go
The espresso boiler gasket has lost ela-
sticity
Have the espresso boiler gasket replaced
by Customer Services
The holes in the filter holder spouts are
blocked
Clean the spout holes.
The pump is excessively noisy
The water tank is empty
Fill the tank
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the
valve on the bottom
The espresso coffee is cold
The espresso coffee OK light was not on
when the coffee switch was pressed
Wait until the OK light comes on
No preheating was done
Preheat as described in the section “8.1
Preheating the coffee unit”
The cups were not preheated
Heat the cups by rinsing them in hot wa-
ter or standing them on the cup warmer
tray for at least 20 minutes
Scale/hard water deposits in the water
circuit
Perform the descaling procedure as de-
scribed in the section “8. espresso coffee”
The coffee froth is too light (delivered
from the spout too fast)
The pre-ground coffee is not pressed
down firmly enough
Press the pre-ground coffee down more
firmly (fig. 18)
There is not enough pre-ground coffee
Increase the quantity of pre-ground cof-
fee
The pre-ground coffee is too coarse
Use only pre-ground coffee for espresso
coffee makers
The wrong type of pre-ground coffee is
being used
Change the type of pre-ground coffee
16. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
