10
CARE OF YOUR METER
To keep your meter in good working order:
Store your meter in a clean, dry place. The protective carrying case provided is an ideal
storage place when the meter is not in use.
Change the 9-Volt battery as needed. Continued use with a low battery may cause the
meter to go out of calibration.
Clean the meter and probes with any biodegradable cleaner. Use the cleaner sparingly
and on external parts only. Keep the cleaner out of the external connector. DO NOT
IMMERSE THE METER OR ANY ELECTRODE IN WATER.
Remove the battery if the meter will not be used for one month or longer.
SERVICE FOR YOUR METER
Pack your meter securely. Enclose a purchase order or letter with a brief description of
the problem.
There is no need to call us for a return authorization number if you are within the EU.
Customers outside the EU must contact us for more specific instructions prior to
returning a meter.
Include your name, address, daytime phone and fax numbers or e-mail address. If you
believe the meter is under warranty, please provide the original sales slip or invoice.
Ship via UPS, Express Mail, Priority Mail or any overnight courier who provides prompt
service. Do not use standard parcel post.
Insure your instrument for its full value and ship prepaid. We are not responsible for
damage in transit.
We do not accept COD shipments or cover any incoming freight or duty charges on
returned merchandise
Turnaround time on repairs is approximately two weeks.
We will call you with an estimate if you specifically request one, or if we determine that
the meter may be too costly to repair.
Non-warranty repairs will be returned via UPS/COD unless you have already established
other payment terms. There is no COD service outside the EU.
Payments have to be made by Bank transfer prior to the return shipment. A Proforma
invoice will be raised in advance.
Warranty repairs will be returned at no charge if shipped within the EU via GLS Ground
Service. Freight charges for expedited services (i.e., Federal Express, UPS/2 Day, UPS/1
Day, etc.) are the customer’s responsibility and will be charged as per the above terms.
