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Dell XPS /Dimension Gen 2, Owner'S Manual

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Summary of Contents for XPS /Dimension Gen 2

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell XPS Portable Computers Owner s Manual Model PP14L ...

Page 2: ...tice 2004 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp PowerConnect DellNet and Dell OpenManage are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Cor...

Page 3: ...o the Internet 25 Setting Up Your Internet Connection 25 Customizable Lights 26 Setting Up a Printer 27 Printer Cable 27 Connecting a USB Printer 27 Power Protection Devices 28 Surge Protectors 28 Line Conditioners 28 Uninterruptible Power Supplies 28 3 Using a Battery Battery Performance 31 Checking the Battery Charge 32 Dell QuickSet Battery Meter 32 Microsoft Windows Power Meter 32 ...

Page 4: ...irect 37 Connecting Your Computer to a TV or Audio Device 38 S Video and Standard Audio 39 S Video and S PDIF Digital Audio 40 Composite Video and Standard Audio 42 Composite Video and S PDIF Digital Audio 43 Changing Your Audio Settings 45 Enabling the Display Settings for a TV 45 5 Using the Keyboard and Touch Pad Numeric Keypad 47 Key Combinations 47 System Functions 47 Battery 48 CD or DVD Tra...

Page 5: ...g Up a Home and Office Network Connecting to a Network Adapter 55 Network Setup Wizard 56 Connecting to a Wireless Local Area Network 56 Determining Your Network Type 56 Connecting to a Wireless Network in Microsoft Windows XP 57 8 Solving Problems Dell Diagnostics 59 When to Use the Dell Diagnostics 59 Drive Problems 61 DVD drive problems 62 Hard drive problems 63 E Mail Modem and Internet Proble...

Page 6: ...Problems 70 PC Card Problems 71 Power Problems 71 Printer Problems 72 Scanner Problems 73 Sound and Speaker Problems 74 No sound from integrated speakers 74 No sound from external speakers 74 No sound from headphones 75 Touch Pad or Mouse Problems 75 Video and Display Problems 76 If the display is blank 76 If the display is difficult to read 77 If only part of the display is readable 77 Drivers 78...

Page 7: ...splay 97 Optical Drive 99 Internal Card With Bluetooth Wireless Technology 100 10 Appendix Specifications 103 Using the System Setup Program 109 Overview 109 Viewing the System Setup Screens 109 System Setup Screen 109 Commonly Used Options 110 Dell Technical Support Policy U S Only 111 Definition of Dell Installed Software and Peripherals 111 Definition of Third Party Software and Peripherals 112...

Page 8: ...8 Contents Macrovision Product Notice 113 Contacting Dell 113 Index 131 ...

Page 9: ... only Safety instructions Regulatory information Ergonomics information End user license agreement Dell Product Information Guide How to set up my computer Setup Diagram Tips on using Microsoft Windows How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer Help File 1 Click the Start button and click Help and Support 2 Click...

Page 10: ...ess Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on the bottom of your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support What Are You Looking For Find It Here ...

Page 11: ...s for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration To download Notebook System Software 1 Go to support dell com and click Dow...

Page 12: ...ocumentation for devices such as a modem Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen What Are You Looking For Find It Here ...

Page 13: ...lay latches and open the display DISPLAY For more information about your display see the Dell Help file To access the help file see page 9 display latch release keyboard display touch pad touch pad buttons 2 power button speakers 2 and customizable lights keyboard status lights 5 device status lights 3 media control buttons 7 display latches 2 air vents 2 ...

Page 14: ...ing the power button DEVICE STATUS LIGHTS If the computer is connected to an electrical outlet the light operates as follows Solid green The battery is charging Flashing green The battery is almost fully charged Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn of...

Page 15: ...k push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire TOUCH PAD Provides the functionality of a mouse MEDIA CONTROL BUTTONS Control CD DVD and Media Player playback Mutes the sound Turns the volume down Turns the volume up...

Page 16: ...al different colors emit light through the speaker grilles allowing you to color customize your computer as often as you like You can change the color and color intensity through the system setup program and Dell QuickSet TOUCH PAD BUTTONS Touch pad buttons provide the same functionality as mouse buttons KEYBOARD The keyboard includes a numeric keypad as well as the Microsoft Windows logo key For ...

Page 17: ...tworking press Fn F2 Turns on when an internal card with Bluetooth wireless technology is enabled NOTE The internal card with Bluetooth wireless technology is an optional feature so the light turns on only if you ordered the card with your computer For more information see the documentation that came with your card To turn off only the Bluetooth wireless technology functionality right click the ic...

Page 18: ...ing CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire Lights in several different colors emit light through the air vents allowing you to color customize your computer as often as you like You can ch...

Page 19: ...h objects into or allow dust to accumulate in the air vents Do not store your computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire Lights in several different colors emit light through the air vents allowing you to color customize your computer as often as you like You can change the color and color int...

Page 20: ...ARD SLOT Supports one PC Card such as a modem or network adapter The computer ships with a plastic blank installed in the slot For more information see the Dell Help file To access the help file see page 9 Back View Attach headphones or speakers to the connector Attach a microphone to the connector video connector network connector RJ 45 AC adapter connector USB connectors 4 modem connector RJ 11 ...

Page 21: ...to the computer The AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned either on or off CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cau...

Page 22: ...puter to a TV Also connects digital audio capable devices using the TV digital audio adapter cable Connects the computer to a network The green orange and yellow lights next to the connector indicate both link status and activity for wired network communications Solid green indicates a 10 Mb sec link solid orange indicates a 100 Mb sec link and solid yellow indicates a 1000 Mb sec link Blinking ye...

Page 23: ...at came with your card To quickly enable or disable all wireless devices press Fn F2 HARD DRIVE Stores software and data For more information see Hard Drive on page 85 AIR VENT The computer uses fans to create airflow through the vents which prevents the computer from overheating CAUTION Do not block push objects into or allow dust to accumulate in the air vents Do not store your computer in a low...

Page 24: ...he modem For more information see Modem on page 90 MEMORY MODULE COVER Covers the compartment that contains the memory modules For more information see page 88 OPTICAL DRIVE LOCKING SCREW Secures the optical drive in the optical drive bay For more information see Optical Drive on page 99 SUBWOOFER Produces a broader bass output than is provided by the speakers ...

Page 25: ...vide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connectio...

Page 26: ...ation provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 63 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Customizable Lights You can color customize your compu...

Page 27: ...ur printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer NOTE You can connect USB devices while the computer is turned on 1 Com...

Page 28: ...offers more protection Compare joule ratings to determine the relative effectiveness of different devices NOTICE Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes When lightning occurs in your area disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet Many surge prot...

Page 29: ... contain a battery that provides temporary power to connected devices when AC power is interrupted The battery charges while AC power is available See the UPS manufacturer documentation for information on battery operating time and to ensure that the device is approved by Underwriters Laboratories UL ...

Page 30: ...30 Setting Up Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 31: ...ating time is significantly reduced when you perform operations including but not limited to the following Using DVD RW DVD R drives Using wireless communications devices PC Cards or USB devices Using high brightness display settings 3D screen savers or other power intensive programs such as 3D games Running the computer in maximum performance mode For more information see the Dell Help file To ac...

Page 32: ...level and charge completion time for the battery in your computer The following icons appear in the Battery Meter window For more information about QuickSet right click the icon in the taskbar and click Help Microsoft Windows Power Meter The Windows Power Meter indicates the remaining battery charge To check the Power Meter double click the icon on the taskbar For more information about the Power ...

Page 33: ...stall a battery while the computer is connected to an electrical outlet the computer checks the battery charge and temperature If necessary the AC adapter then charges the battery and maintains the battery charge If the battery is hot from being used in your computer or being in a hot environment the battery may not charge when you connect the computer to an electrical outlet The battery is too ho...

Page 34: ...attery 1 Slide the battery lengthwise into the bay at a 45 degree angle 2 Press the other side down until the latch release clicks Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully before you use it battery battery charge gauge battery bay latch releas...

Page 35: ...uestion mark icon in the upper right corner of the window and then click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at www sonic com Currently five DVD writable disc formats are available DVD R DVD RW DVD R DVD RW and DVD RAM The DVD wri...

Page 36: ... RWs including high speed CD RWs DVD Rs and DVD RWs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later Helpful Tips Use Mic...

Page 37: ...e installed you can use Dell MediaDirect to launch your media application by pressing the play pause Dell MediaDirect button If you hold the media control play button for longer than two seconds while you are logged in Dell MediaDirect launches Microsoft Windows Media Center Edition or Dell Media Experience depending on your system setup If both applications are present Windows Media Center Editio...

Page 38: ...site video cable to connect your computer to your TV For audio devices without support for S PDIF digital audio you can use the audio connector on the side of the computer to connect the computer to your audio device It is recommended that you connect video and audio cables to your computer in one of the following combinations NOTE See the diagrams at the beginning of each subsection to help you d...

Page 39: ...n connect an S video cable directly to the S video TV out connector on the computer without the TV digital audio adapter cable if your TV or audio device supports S video but not S PDIF digital audio 2 Connect the TV digital audio adapter cable to the S video TV out connector on your computer TV digital audio adapter cable S video cable standard audio cable ...

Page 40: ...lug the single connector end of the audio cable in to the headphone connector on your computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device 7 Turn on the TV and any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 45 to ensure that t...

Page 41: ...S video input connector on the TV digital audio adapter cable 4 Plug the other end of the S video cable in to the S video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the digital audio connector on the TV digital audio adapter cable 6 Plug the other end of the S PDIF digital audio cable in to the audio input connector on your TV or other audio device S PDIF digi...

Page 42: ...nabling the Display Settings for a TV on page 45 to ensure that the computer recognizes and works properly with the TV Composite Video and Standard Audio 1 Turn off the computer and the TV and or audio device that you want to connect 2 Connect the TV digital audio adapter cable to the S video TV out connector on the computer TV digital audio adapter cable standard audio cable composite video cable...

Page 43: ... connector end of the audio cable in to the headphone connector on the computer 6 Plug the two RCA connectors on the other end of the audio cable in to the audio input connectors on your TV or other audio device 7 Turn on the TV turn on any audio device that you connected if applicable and then turn on the computer 8 See Enabling the Display Settings for a TV on page 45 to ensure that the computer...

Page 44: ...o cable in to the composite video input connector on the TV digital audio adapter cable 4 Plug the other end of the composite video cable in to the composite video input connector on the TV 5 Plug one end of the S PDIF digital audio cable in to the S PDIF audio connector on the TV digital audio adapter cable 6 Plug the other end of the digital audio cable in to the S PDIF input connector on your T...

Page 45: ... your desired output 6 Click Back twice to return to the main menu If you selected SPDIF in step 5 also verify the following settings a Exit PowerDVD b Double click the speaker icon in the Windows notification area c Click the Options menu and then click Advanced Controls d Click Advanced e Click Enable S PDIF f Click Close g Click OK h Reopen PowerDVD 7 Insert a DVD into the DVD drive The DVD wil...

Page 46: ...w d e l l c o m s u p p o r t d e l l c o m 6 On the left side of the menu click nView Display Mode 7 Click Clone to enable the television 8 Click Apply 9 Click OK to confirm the settings change 10 Click Yes to keep the new settings 11 Click OK ...

Page 47: ...as multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol hold down Fn and press the desired key To enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again Key Combinations System Functions Ctrl Shift Esc Opens the Task Manager window numeric keypad 9 ...

Page 48: ...hlight the desired state to switch the display to that state Fn and up arrow key Increases brightness on the integrated display only not on an external monitor Fn and down arrow key Decreases brightness on the integrated display only not on an external monitor Fn F2 Enables and disables radios including wireless networking and Bluetooth wireless technology Fn Esc Activates a power management mode ...

Page 49: ...ched Fn Page Dn Decreases the volume of the integrated speakers and external speakers if attached Fn End Enables and disables the integrated speakers and external speakers if attached Windows logo key and m Minimizes all open windows Windows logo key and Shift m Maximizes all windows Windows logo key and e Runs Windows Explorer Windows logo key and r Opens the Run dialog box Windows logo key and f...

Page 50: ...n up down on the touch pad On the second down motion leave your finger on the touch pad and move the selected object by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice Customizing the Touch Pad You can use the Mouse Properties window to disable the touch pad or...

Page 51: ...Cards An extended PC Card for example a wireless network adapter is longer than a standard PC Card and extends outside the computer Follow these precautions when using extended PC Cards Protect the exposed end of an installed card Striking the end of the card can damage the system board Always remove an extended PC Card before you pack the computer in its carrying case Installing a PC Card You can...

Page 52: ...entation and try again The computer recognizes most PC Cards and automatically loads the appropriate device driver If the configuration program tells you to load the manufacturer s drivers use the floppy disk or CD that came with the PC Card Removing a PC Card or Blank NOTICE Use the PC Card configuration utility click the icon in the taskbar to select a card and stop it from functioning before yo...

Page 53: ...t Information Guide 1 Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out 2 Remove the card or blank Save a blank to use when no PC Card is installed in a slot Blanks protect unused slots from dust and other particles ...

Page 54: ...54 Using PC Cards w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 55: ...work cable connected to it To connect a network cable 1 Connect the network cable to the network adapter connector on the back of your computer NOTE Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network connection device such as a network wall connector NOTE Do not use a network cable with a telepho...

Page 56: ...ice Pack 2 SP2 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Connecting to a Wireless Local Area Network NOTE These networking instructions do not apply to internal cards with Bluetooth wireless technology or cellular products Determining Your Network Type NOTE Most wireless networks are of the infrastructure type ...

Page 57: ...ess network card The user s guide is available on the Dell Support website at support dell com When you turn on your computer a pop up appears from the network icon in the notification area located in the lower right corner of the Windows desktop whenever a network is detected in the area for which your computer is not configured 1 Click either the pop up or the network icon to configure your comp...

Page 58: ...TE Network security settings are unique to your network Dell cannot provide this information Your network is configured automatically NOTE Your computer can take up to 1 minute to connect to the network After your computer is configured for the wireless network you selected another pop up notifies you that your computer is connected to the network you selected Thereafter whenever you log on to you...

Page 59: ...er is connected to a docking device docked undock it See the documentation that came with your docking device for instructions 3 Connect the computer to an electrical outlet 4 Turn on the computer When the DELL logo appears press F12 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see T...

Page 60: ...nd follow the instructions on the screen If you cannot resolve the error condition contact Dell See Contacting Dell on page 113 NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table f...

Page 61: ...ation for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings ENSURE THAT MICROSOFT WINDOWS RECOGNIZ...

Page 62: ...f data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A DVD RW DISC See the Dell Help file or search for the keyword standby in the Windows Help and Support Center for information on power management modes To access help see page 9 CHANGE THE WRITE SPEED TO A SLOWER RATE See the he...

Page 63: ... or disc is inserted properly ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON A hot hard drive may prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan...

Page 64: ...per may not be available on certain computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows...

Page 65: ... drive cannot read the data See Drive Problems on page 61 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is too full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames INSERT BOOTABLE ME...

Page 66: ...ial file Remove and then reinstall the program 1 Click the Start button and click Control Panel 2 Click Add or Remove Programs 3 Select the program you want to remove 4 Click Remove or Change Remove and follow the prompts on the screen 5 See the program documentation for installation instructions X IS NOT ACCESSIBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again ENSURE THAT THE...

Page 67: ...e 3 From the Windows desktop click the Start button point to All Programs Accessories and click Notepad 4 Type some characters on the external keyboard and verify that they appear on the display If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the ...

Page 68: ...et a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer END THE PROGRAM 1 Press Ctrl Shift Esc simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinsta...

Page 69: ...that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU SCAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance you frequent...

Page 70: ...essfully communicating with the memory See page 87 Run the Dell Diagnostics See page 59 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules to ensure that your computer is successfully communicating with the memory See page 87 Ensure that you are following the memory installation guidelines See page 87 Run the Dell Diagnostics See page 59 CHECK THE NETWORK CABLE CONNECTOR Ensure that...

Page 71: ...ROBLEMS WITH A DELL PROVIDED PC CARD Contact Dell See Contacting Dell on page 113 IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL Contact the PC Card manufacturer CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode press the power button to exit standby mode If the light is off press the power ...

Page 72: ...ng Dell on page 113 CHECK THE BATTERY TEMPERATURE If the battery temperature is below 0 C 32 F the computer will not start up TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Check the AC adapter cable connections If the AC adapter has a light ensure that the light is on CONNECT THE COMPUTER DIRECTLY TO AN...

Page 73: ...ECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for inst...

Page 74: ...ADJUST THE WINDOWS VOLUME CONTROL Double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Adjust the volume bass or treble controls to eliminate distortion ADJUST THE VOLUME USING KEYBOARD SHORTCUTS Press Fn End to disable mute or reenable the integrated speakers REINSTALL THE SOUND AUDIO DRIVER See Reinstalling Dri...

Page 75: ...at the headphone cable is securely inserted into the headphone connector For more information see Audio Connectors on page 20 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted CHECK THE TOUCH PAD SETTINGS 1 Click the Start button click Control Panel and then click Pri...

Page 76: ...f the touch pad operates correctly the mouse may be defective REINSTALL THE TOUCH PAD DRIVER See Reinstalling Drivers on page 78 CHECK THE BATTERY If you are using a battery to power your computer the battery charge may be depleted Connect the computer to an electrical outlet using the AC adapter and turn on the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by te...

Page 77: ...RENCE Turn off nearby fans fluorescent lights halogen lamps or other appliances ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click the area you want to change or click the Display icon 4 Try different settings f...

Page 78: ...ying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click Device Manager 6 Scroll down the list to see if any device has ...

Page 79: ...crosoft Windows XP System Restore on page 80 Manually Reinstalling Drivers 1 After copying the required driver files to your hard drive click the Start button and right click My Computer 2 Click Properties 3 Click the Hardware tab and click Device Manager 4 Double click the type of device for which you are installing the driver for example Modems or Infrared devices 5 Double click the name of the ...

Page 80: ...o resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure th...

Page 81: ...Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the inco...

Page 82: ...82 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 83: ...llowing tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program see the Dell Support website at support dell com Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click t...

Page 84: ...ng this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted me...

Page 85: ... Hard Drive CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive CAUTION Before you begin any of the procedures in the section follow the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off your computer see page 83 before removing the hard drive Do not remove the hard drive while the com...

Page 86: ...page 83 2 Turn the computer over and remove the hard drive screws NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting Against Electrostatic Discharge in the Product Information Guide 3 Slide the hard drive out of the computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE U...

Page 87: ...ollow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer NOTE Memory modules purch...

Page 88: ... use tools to spread the memory module securing clips 4 If you are replacing a memory module remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector NOTE For best computer performance Populate both memory module connectors Use matched memory modules memor...

Page 89: ...dule down until it clicks into place If you do not feel the click remove the module and reinstall it 6 Replace the memory module cover NOTICE If the cover is difficult to close remove the module and reinstall it Forcing the cover to close may damage your computer 7 Insert the battery into the battery bay or connect the AC adapter to your computer and an electrical outlet 8 Turn on the computer NOT...

Page 90: ...procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the comput...

Page 91: ...card b Align the modem with the screw holes and press the modem into the connector on the system board c Replace the screw that secures the modem to the system board 6 Replace the modem cover Mini PCI Card If you ordered a Mini PCI card with your computer the card is already installed CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Infor...

Page 92: ... the modem cover 3 Place your finger under the cover at the indentation and lift the cover open 4 If a Mini PCI card is not already installed go to step 5 If you are replacing a Mini PCI card remove the existing card a Disconnect the antenna cables from the Mini PCI card if a wireless card is installed in your computer b Release the Mini PCI card by spreading the metal securing tabs until the card...

Page 93: ...l the replacement Mini PCI card a Align the Mini PCI card with the connector at a 45 degree angle and press the Mini PCI card into the connector until it clicks NOTICE To avoid damaging the Mini PCI card never place cables under the card b Connect the antenna cables to the Mini PCI card if a wireless card is installed in your computer Mini PCI card antenna cables ...

Page 94: ... surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 83 2 Remove the hinge cover a Open the display all the way 180 degrees so that it lies flat against your work surface NOTICE To avoid damaging the hinge cover do not lift ...

Page 95: ...etal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 83 2 Open the display 3 Remove the hinge cover See page 94 4 Remove the keyboard a Remove the two screws at the top of the keyboard NOTICE The key caps on the keyboard...

Page 96: ...de NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 83 2 Remove the hinge cover See p...

Page 97: ...this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow th...

Page 98: ...emove the hinge cover See page 94 5 Remove the four screws securing the display 6 Use the pull tab to disconnect the display cable from the system board and remove the cable from the routing channel 7 Disconnect the customizable light cable from the system board and remove the cable from the routing channel Mini PCI card antenna cables ...

Page 99: ...outing channels Insert the antenna cables through the hinge cover opening and then through the hole in the system board Ensure that the antenna cables are not twisted and that they are securely attached to the Mini PCI card Optical Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before Y...

Page 100: ...y of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside t...

Page 101: ...ull the card out of the compartment so that you can disconnect the card from its cable and remove it from the computer 5 To replace the card connect the card to the cable and then carefully insert it into the compartment 6 Replace the card cover and tighten the screw 7 Replace the battery cover card cable ...

Page 102: ...102 Adding and Replacing Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 103: ... width 64 bits DRAM bus width dual channel DDR2 memory 64 bits per channel Processor address bus width 36 bits Flash EPROM 1 MB PCI bus PCI Express used for video controllers 32 bits x16 PC Card CardBus controller Ricoh R5C841 PC Card connector one supports one Type I or Type II card Cards supported 3 3 V and 5 V PC Card connector size 68 pins Data width maximum PCMCIA 16 bits CardBus 32 bits ...

Page 104: ...ration Minimum memory 512 MB Maximum memory 2 GB Ports and Connectors Audio microphone in connector stereo headphones speakers connector IEEE 1394a 4 pin mini nonpowered connector Mini PCI Type IIIA Mini PCI card slot Modem RJ 11 port Network adapter RJ 45 port S video TV out 7 pin mini DIN connector optional S video to composite video adapter cable USB six 4 pin USB 2 0 compliant connectors Video...

Page 105: ...rs Audio Audio type AC 97 Soft Audio Stereo conversion 18 bit analog to digital and digital to analog Interfaces Internal PCI bus AC 97 External microphone in connector stereo headphones speakers connector Speaker stereo 2 W main speakers and 5 W subwoofer with bass reflex port Internal speaker amplifier 2 W per channel main amplifier and 5 W Class D subwoofer amplifier Volume controls keyboard sh...

Page 106: ...ing angle 0 closed to 180 Viewing angle typical Horizontal 65 Vertical 45 45 Pixel pitch 0 191 mm 17 inch display Power consumption panel with backlight typical 7 54 W Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 U S and Canada 88 Europe 91 Japan Layout QWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 73 0 m...

Page 107: ...nding on operating conditions and can be significantly reduced under certain power intensive conditions See Power Problems on page 71 See Using a Battery on page 31 for more information on battery life and operating time Life span approximate 500 discharge charge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F AC Adapter Input voltage 90 265 VAC Input current...

Page 108: ... 394 mm 15 5 inches Depth 288 mm 11 3 inches Weight with 9 cell battery With optical drive 3 90 kg 8 6 lb Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRM...

Page 109: ...ol settings NOTICE Unless you are an expert computer user or are directed to do so by Dell technical support do not change the system setup settings Certain changes might make your computer work incorrectly Viewing the System Setup Screens 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately If you wait too long and the Windows logo appears continue to wait until yo...

Page 110: ...uring the boot routine the computer starts at the top of the list and scans each enabled device for the operating system start up files When the computer finds the files it stops searching and starts the operating system To control the boot devices select highlight a device by pressing the down arrow or up arrow key and then enable or disable the device or change its order in the list To enable or...

Page 111: ... for the computer and any Dell installed software and peripherals1 Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration2 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support se...

Page 112: ...Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed ...

Page 113: ... Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Rev...

Page 114: ...800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care toll free 0 800 444 0730 Tech Support toll free 0 800 444 0733 Tech Support Services toll free 0 800 ...

Page 115: ...untry Code 32 City Code 2 Website support euro dell com E mail for French speaking Customers support euro dell com be fr emaildell Technical Support for XPS portable computers only 02 481 92 96 Technical Support for all other Dell computers 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda Gener...

Page 116: ...ical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Technical Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 ...

Page 117: ... Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll...

Page 118: ... Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki Inter...

Page 119: ...338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS portable computers only 06103 766 7222 Technical Support for all other Dell computers 06103 766 7200 Home Small Business Customer Care 0180 5 224400 G...

Page 120: ...upport E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Business Division 2969 3105 Indi...

Page 121: ...0 907 4499 Ireland Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 82...

Page 122: ...468 Faxbox Service 044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segmen...

Page 123: ...ical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical Su...

Page 124: ...ode 31 City Code 20 Website support euro dell com Technical Support for XPS portable computers only 020 674 45 94 Technical Support for all other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 02...

Page 125: ...E mail support euro dell com no no emaildell Technical Support for XPS portable computers only 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw International Access Code...

Page 126: ... ap dell com Technical Support Dimension Inspiron and Electronics and Accessories toll free 1800 394 7430 Technical Support OptiPlex Latitude and Dell Precision toll free 1800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 394 7478 Customer Care toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll free 1 800 394...

Page 127: ...Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 ...

Page 128: ... dell com ch fr emaildell Technical Support for XPS portable computers only 0848 33 88 57 Technical Support Home and Small Business for all other Dell products 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 ...

Page 129: ... com Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for XPS portable computers only 0870 366 4180 Technical Support direct and general for all other products 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Custo...

Page 130: ...ice and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll f...

Page 131: ...mputer crashes 68 69 restore to previous operating state 79 slow performance 64 69 specifications 103 stops responding 68 conflicts software and hardware incompatibilities 81 connecting audio device 38 TV 38 copying CDs helpful tips 36 how to 35 copying DVDs helpful tips 36 how to 35 customizable lights 16 18 19 26 D Dell support policy 111 support site 11 Dell Diagnostics 59 Dell MediaDirect 15 3...

Page 132: ...e 9 hinge cover description 94 removing 94 I IEEE 1394 connector description 20 problems 66 Internet connection 25 IRQ conflicts 81 K keyboard description 16 numeric keypad 47 problems 66 removing 95 shortcuts 47 keyboard status lights description 16 keypad numeric 47 L labels Microsoft Windows 10 Service Tag 10 lights customizable color 16 18 19 26 M media control buttons description 15 play paus...

Page 133: ...ve 62 computer crashes 68 69 computer does not start up 68 computer stops responding 68 conflicts 81 Dell Diagnostics 59 drives 61 DVD drive 62 error messages 65 hard drive 63 IEEE 1394 connector 66 keyboard 66 lockups 67 network 70 power 71 power light conditions 71 printer 72 program crashes 68 program stops responding 68 programs and Windows compatibility 68 restore to previous operating state ...

Page 134: ...rnal keyboard problems 66 Hardware Troubleshooter 81 Help and Support Center 12 restore to previous operating state 79 See problems turning off your computer 83 TV connecting 38 enabling display settings in Windows XP 45 U uninterruptible power supply See UPS UPS 28 USB connectors description 22 V video problems 76 video connector description 21 W warranty 9 Windows XP Device Driver Rollback 79 en...

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