Dell XPS /Dimension Gen 2, Owner'S Manual

Page: 64 / 134

64
Solving Problems
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.dell.com | support.dell.com
C HECK THE TELEPHONE LINE CONNECTION —
C HECK THE TELEPHONE JACK —
C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
U SE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that the connector clicks when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.
If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
UN THE
M
ODEM
H
ELPER DIAGNOSTICS
— Click the Start button, point to All Programs , and then
click Modem Helper . Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper may not be available on certain computers.)
V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —
1
Click the Start button and click Control Panel .
2
Click Printers and Other Hardware .
3
Click Phone and Modem Options .
4
Click the Modems tab.
5
Click the COM port for your modem.
6
Click Properties , click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File . If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to
support.dell.com and search for the keyword spyware .