Dell XPS /Dimension Gen 2, Owner'S Manual

Page: 62 / 134

62
Solving Problems
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.dell.com | support.dell.com
DVD drive problems
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
Problems writing to a DVD+RW drive
If you cannot eject the DVD or DVD+RW drive tray
E NSURE THAT THE C D IS SNAPPED ONTO THE SPINDLE
C
HECK THE CABLE CONNECTIONS
C HECK FOR HARDWARE INCOMPATIBILITIES — See "Resolving Software and Hardware
Incompatibilities" on page 81.
R
UN THE
D
ELL
D
IAGNOSTICS
— See "When to Use the Dell Diagnostics" on page 59.
C
LOSE OTHER PROGRAMS
— The DVD+RW drive must receive a steady stream of data when writing.
If the stream is interrupted, an error occurs. Try closing all programs before you write to the DVD+RW.
T URN OFF STANDBY MODE IN W INDOWS BEFORE WRITING TO A D V D + R W DISC — See the Dell
Help file or search for the keyword standby in the Windows Help and Support Center for information
on power management modes. To access help, see page 9.
C HANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your DVD creation software.
V ERIFY THE CORRECT MEDIA IS IN USE — DVD+RW drives may use any CD media such as CD-R or
CD-RW, but when using your DVD+RW to write to DVD media, be sure to use DVD+R or
DVD+RW media only. Using DVD-R/RW media may lead to DVD playback problems or incomplete
write or verify operations.
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3
Gently pull out the tray until it stops.