Dell XPS 8930 Service Manual Download Page 2

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Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make
better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

Dell, EMC, and other

trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be

trademarks of their respective owners.

2017 - 10

Rev. A00

Summary of Contents for XPS 8930

Page 1: ...XPS 8930 Service Manual Computer Model XPS 8930 Regulatory Model D24M Regulatory Type D24M001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 10 Rev A00 ...

Page 3: ...ter working inside your computer 15 Technical overview 16 Inside view of your computer 17 System board components 18 Removing the right side cover 20 Procedure 20 Replacing the right side cover 22 Procedure 23 Removing the front bezel 24 Prerequisites 24 Procedure 25 Replacing the front bezel 27 Procedure 27 Post requisites 27 3 ...

Page 4: ...top cover 35 Prerequisites 35 Procedure 35 Replacing the top cover 37 Procedure 37 Post requisites 37 Removing the bottom cover 38 Prerequisites 38 Procedure 38 Replacing the bottom cover 41 Procedure 41 Post requisites 41 Removing the primary hard drive 42 Prerequisites 42 Procedure 42 Replacing the primary hard drive 45 Procedure 45 Post requisites 45 4 ...

Page 5: ...ve 51 Prerequisites 51 Procedure 51 Replacing the solid state drive 53 Procedure 53 Post requisites 54 Removing the power supply unit 56 Prerequisites 56 Procedure 56 Replacing the power supply unit 60 Procedure 60 Post requisites 61 Removing the coin cell battery 62 Prerequisites 62 Procedure 62 Replacing the coin cell battery 64 Procedure 64 Post requisites 64 5 ...

Page 6: ...Prerequisites 68 Procedure 69 Replacing the full length graphics cards 71 Procedure 71 Post requisites 71 Removing the memory modules 72 Prerequisites 72 Procedure 72 Replacing the memory modules 74 Procedure 74 Post requisites 76 Removing the power button module 77 Prerequisites 77 Procedure 77 Replacing the power button module 79 Procedure 79 Post requisites 79 6 ...

Page 7: ...4 Procedure 84 Replacing blower and heat sink assembly 88 Procedure 88 Post requisites 88 Removing the VR heat sink 90 Prerequisites 90 Procedure 90 Replacing the VR heat sink 92 Procedure 92 Post requisites 92 Removing the processor fan and heat sink assembly 93 Prerequisites 93 Procedure 93 Replacing the processor fan and heat sink assembly 95 Procedure 95 Post requisites 95 7 ...

Page 8: ...01 Prerequisites 101 Procedure 101 Replacing the processor 103 Procedure 103 Post requisites 105 Removing the wireless card 106 Prerequisites 106 Procedure 106 Replacing the wireless card 108 Procedure 108 Post requisites 109 Removing the antenna 110 Prerequisites 110 Procedure 110 Replacing the antenna 113 Procedure 113 Post requisites 113 8 ...

Page 9: ... Wi Fi driver 118 Downloading the media card reader driver 118 Downloading the chipset driver 119 Downloading the network driver 119 System setup 121 Boot Sequence 121 Navigation keys 121 BIOS overview 122 Entering BIOS setup program 122 System Setup Options 123 System and setup password 128 Assigning a system password and setup password 129 Deleting or changing an existing system and or setup pas...

Page 10: ...t in Self Test BIST 137 Steps to confirm that power supply unit is defective 138 Enhanced Pre Boot System Assessment ePSA diagnostics 138 Running the ePSA diagnostics 139 Diagnostics 139 Wi Fi power cycle 140 Getting help and contacting Dell 141 Self help resources 141 Contacting Dell 142 10 ...

Page 11: ...nd monitor from your computer 5 Remove any media card and optical disc from your computer if applicable 6 After the computer is unplugged press and hold the power button for 5 seconds to ground the system board Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety WARNING Before working inside your computer read the s...

Page 12: ... metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs or thumb screws that you must disengage before disconnecting t...

Page 13: ...drive Hard drive bracket 6 32x1 4 4 Hard drive cage Chassis 6 32x1 4 6 two per hard drive cage installed Power supply bracket Chassis 6 32x1 4 2 Power supply unit Chassis 6 32x1 4 4 Blower Heat sink assembly 6 32x1 4 3 Chassis fan Chassis 6 32x1 4 1 Power button module Top panel 6 32x1 4 1 Solid state drive System board M2x2 5 1 Wireless card System board M2x2 5 1 Top IO panel Chassis 6 32x1 4 4 1...

Page 14: ...Component Secured to Screw type Quantity Screw image Optical drive Optical drive bracket M2x2 5 1 System board Chassis 6 32x1 4 8 14 ...

Page 15: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 15 ...

Page 16: ... shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 16 ...

Page 17: ...Inside view of your computer 1 chassis fan 2 memory modules 3 optical drive 4 power supply unit 5 front bezel 6 graphics card 7 system board 8 processor fan and heat sink assembly 17 ...

Page 18: ...F_SSUSB2 3 Front USB 1 F_SSUSB1 4 SATA 6 Gbps for hard drive SATA1 5 SATA 6 Gbps for optical drive SATA2 6 SATA 6 Gbps drive connector SATA3 7 SATA 6 Gbps drive connector SATA4 8 solid state drive slot M 2 SSD 9 front I O panel F_PANEL 10 media card reader connector CARD_READER 18 ...

Page 19: ...4 card slot SLOT 4 16 front audio connector F_audio 17 wireless card slot M 2_SLOT1 18 CPU power cable ATX_CPU 19 chassis fan connector TOP_FAN 20 processor socket 21 processor release latch 22 processor fan connector CPU_FAN 23 coin cell battery CMOS BATTERY 24 memory module slot DIMM3 25 memory module slot DIMM1 26 memory module slot DIMM4 27 memory module slot DIMM2 19 ...

Page 20: ...mputer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the computer in an upright position 2 Pull the right side cover release latch 3 Lift the right side cover and then slide it towards the top of the computer 20 ...

Page 21: ...4 Remove the right side cover from the chassis Figure 1 Removing the right side cover 1 right side cover release latch 2 chassis 3 right side cover 21 ...

Page 22: ...n that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 22 ...

Page 23: ...Align the tabs on the right side cover with the slots on the chassis in the bottom and snap the side cover to lock it in place Figure 2 Right side cover replacement 1 slots 2 tabs 3 chassis 4 right side cover 23 ...

Page 24: ...follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Remove the optical drive 24 ...

Page 25: ...ocedure 1 Release the front bezel tabs sequentially from the top one at a time by moving them away from the slots on the front chassis Figure 3 Removing the front bezel 1 front bezel 2 front bezel tabs 25 ...

Page 26: ...2 Rotate and pull the front bezel away from the front of the chassis to release the front bezel from the slots on the chassis Figure 4 Removing the front bezel 1 slots 2 front bezel 3 front chassis 26 ...

Page 27: ...mputer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the front bezel with the slots on the chassis 2 Rotate the front bezel towards the chassis until the front bezel tabs snap into place Post requisites 1 Replace the optical drive 2 Replace the ...

Page 28: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit Procedure 1 Disconnect the power and data cables from the optical drive 2 Pull the release tab on the optical drive ca...

Page 29: ...3 Push to slide out the optical drive through the front of the computer Figure 5 Removing the optical drive 1 power cable 2 data cable 3 optical drive 4 optical drive cage 5 release tab 29 ...

Page 30: ...4 Push and slide the optical drive through the front of the computer Figure 6 Removing the optical drive 1 optical drive bezel 2 optical drive 3 front bezel 30 ...

Page 31: ...5 Remove the screw that secures the optical drive bracket to the optical drive Figure 7 Removing the optical drive 1 M2x2 5 screw 2 optical drive bracket 3 optical drive 31 ...

Page 32: ...6 Eject the optical drive by inserting a pointed screwdriver in the optical drive eject hole Figure 8 Removing the optical drive bezel 1 optical drive 2 optical drive eject hole 3 optical drive bezel 32 ...

Page 33: ...a plastic scribe gently push the optical drive bezel away to remove the tabs from the slots on the optical drive Figure 9 Removing the optical drive bezel 1 optical drive bezel 2 slot 3 tab 4 plastic scribe 33 ...

Page 34: ...bracket with the screw hole on the optical drive 2 Replace the screw that secures the optical drive bracket to the optical drive 3 Align the tabs on the optical drive bezel with slots on the optical drive and snap it in place 4 Slide the optical drive into the optical drive cage through the front of the computer till it snaps into place 5 Connect the power and data cables to the optical drive Post...

Page 35: ... your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Remove the front bezel 3 Remove the optical drive Procedure 1 Place the computer in an upright position 35 ...

Page 36: ...2 Pry the cover from the back corner and lift the top cover away from the chassis Figure 10 Removing the top cover 1 top cover 2 chassis 36 ...

Page 37: ...our computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align the tabs on the top cover with the slots on the top panel and press the top cover until it snaps into place Post requisites 1 Replace the optical drive 2 Replace the front bezel 3 Replace the right si...

Page 38: ...inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Remove the front bezel 3 Remove the optical drive Procedure 1 Lay the computer on the left side 38 ...

Page 39: ...e bottom cover tabs sequentially one at a time by moving them away from the chassis Figure 11 Removing the bottom cover 1 bottom cover tabs 2 chassis 3 bottom cover 3 Place the computer with the bottom facing up 39 ...

Page 40: ...4 Pry and lift the bottom cover away from the chassis Figure 12 Removing the bottom cover 1 bottom cover 2 chassis 40 ...

Page 41: ...r computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align the tabs on the bottom cover with the slots on the bottom panel and press the bottom cover until it snaps in place Post requisites 1 Replace the optical drive 2 Replace the front bezel 3 Replace the rig...

Page 42: ...structions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the right side cover Procedure 1 Disconnect the...

Page 43: ...ard drive carrier out of the hard drive cage Figure 13 Removing the hard drive assembly 1 data cable 2 power cable 3 hard drive cage 4 release tabs 5 hard drive carrier 3 Pry the hard drive carrier to release the tabs on the carrier from the slots on the hard drive 43 ...

Page 44: ...t the hard drive off the hard drive carrier NOTE Note the orientation of the hard drive to replace it correctly Figure 14 Removing the hard drive from the bracket 1 hard drive 2 hard drive carrier 3 tabs 44 ...

Page 45: ...tices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure 1 Place the hard drive into the hard drive carrier and align the tabs on the bracket with the slots on the hard drive 2 Snap the hard drive carrier into the hard drive 3 Slide the hard drive carrier into the hard drive cage until i...

Page 46: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites Remove the right side cover Procedure 1 Disconnect th...

Page 47: ...2 Remove the screws that secure the hard drive cage to chassis 1 6 32 X 1 4 screws 2 2 hard drive 3 hard drive cage 4 power cable 5 data cable 47 ...

Page 48: ...3 Lift the hard drive cage off the chassis 1 hard drive 2 hard drive cage 4 Remove the screws that secure the hard drive to the hard drive cage 48 ...

Page 49: ...5 Lift the hard drive out of the hard drive cage NOTE Note the orientation of the hard drive so that you can replace it correctly 1 6 32 X 1 4 screws 4 2 hard drive 3 hard drive cage 49 ...

Page 50: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Post requisites Replace the right side cover Procedure 1 Place the hard drive into the hard drive cage 2 Replace the screws that secure the hard drive to the hard drive cage 3 Place the hard drive cage into the hard drive cage slot in the chassi...

Page 51: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the right side cover 2 Remove the full length graphics card if instal...

Page 52: ...ift the solid state drive off the system board For more information see System board components Figure 15 Removing the solid state drive 1 solid state drive 2 solid state drive slot 3 system board 4 M2x2 5 screw 52 ...

Page 53: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Insert the solid state drive at a 45 degree angle into the solid drive ...

Page 54: ...lid state drive to the system board Figure 16 Replacing the solid state drive 1 tab 2 notch 3 solid state drive slot 4 solid state drive 5 system board 6 M2 X 2 5 screw Post requisites 1 Replace the full length graphics card if installed 54 ...

Page 55: ...2 Replace the right side cover 55 ...

Page 56: ... practices see the Regulatory Compliance home page at www dell com regulatory_compliance WARNING Lift the power supply unit carefully as it is designed with a tight hinge without a physical lock It always stays in the upright position while lifted up Prerequisites Remove the right side cover Procedure NOTE Note the routing of all cables as you remove them so that you can reroute them correctly aft...

Page 57: ... release latches 2 2 power supply unit 3 chassis 4 power supply unit cage 3 Disconnect the CPU power cable and system board power cable from the system board and the optical drive power cable from the optical drive For more information see System board components 4 Disconnect the graphics card power cables if applicable 57 ...

Page 58: ...oard 5 system board power cable 6 Rotate the power supply unit cage towards the chassis 7 Disconnect the hard disk power cable NOTE There could be up to three hard disk power cables depending on the quantity of hard disk drive installed 8 Remove the screws that secure the power supply bracket to the chassis 9 Remove the screws that secure the power supply unit to the chassis 58 ...

Page 59: ...upply bracket off the chassis 11 Lift the power supply unit off the chassis Figure 19 Removing the power supply unit 1 6 32x1 4 screws 4 2 power supply unit 3 power supply bracket 4 6 32x1 4 screws 2 5 hard drive cable 59 ...

Page 60: ... that secure the power supply unit to the power supply unit cage 3 Align the screw holes on the power supply bracket with the screw holes on the power supply unit cage 4 Replace the screws that secure the power supply bracket to the power supply unit cage 5 Connect the hard drive power cable 6 Rotate the power supply unit away from the chassis 7 Connect the CPU power cable system board power cable...

Page 61: ...Post requisites Replace the right side cover 61 ...

Page 62: ...the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit Procedur...

Page 63: ...2 Lift the coin cell battery out of its socket Figure 20 Removing the coin cell battery 1 plastic scribe 2 coin cell battery 3 coin cell battery socket 4 battery release lever 63 ...

Page 64: ...r follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Insert the coin cell battery into the battery socket with the positive side facing up and snap the battery into place Post requisites 1 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 2 ...

Page 65: ...r For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites NOTE Your computer will be shipped with either graphics card or full length graphics card 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit Procedure 1 Locate the graphics card on the system board and make note of th...

Page 66: ...ng tab on the PCIe slot away from the graphics card grasp the card by its top corner and ease it out of the slot Figure 21 Removing the graphics card 1 securing tab 2 system board 3 graphics card slot 4 graphics card 66 ...

Page 67: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Locate the PCI Express x16 card slot on the system board For more information see System board components 2 Align the notch on the graphics card with the tab on the slot and snap the graphics card in place Post requisites 1 Follow the procedure from step 9 to st...

Page 68: ...rking inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites NOTE Your computer will be shipped with either graphics card or full length graphics card 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power s...

Page 69: ...rd bracket from the chassis Figure 22 Removing the full length graphics card bracket 1 full length graphics card bracket 2 chassis 2 Press the releasing clip on the power cable connectors and disconnect the power cables from the full length graphics card 69 ...

Page 70: ...he PCIe slot away from the full length graphics card grasp the card by its top corner and ease it out of the slot Figure 23 Removing the power cable 1 power cables 2 releasing clips 2 3 full length graphics card 4 securing tab 70 ...

Page 71: ...ory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the full length graphics card with the slot on the system board 2 Place the card into the slot and press down firmly until the full length graphics card snaps into place 3 Connect the power cables to the full length graphics card 4 Slide the tab on the full length graphics card bracket into the slot on the chassis and...

Page 72: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit Procedure 1 Locate the memory module slot on the system board For more information see System board components 2 Push the ...

Page 73: ...TION If the memory module is difficult to remove gently ease the memory module back and forth to remove it from the slot NOTE Repeat step 2 to step 3 to remove any other memory modules installed in your computer Figure 24 Removing the memory module 1 memory module slot 2 memory module 3 securing clips 2 4 system board 73 ...

Page 74: ...the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab on the memory module slot 74 ...

Page 75: ...memory module straight until it snaps into position and the securing clips lock in place NOTE If you do not hear the click remove the memory module and reinstall it Figure 25 Replacing the memory module 1 tab 2 notch 3 memory module slot 4 memory module 5 system board 75 ...

Page 76: ...able memory configuration matrix Table 2 Memory configuration matrix Configuration Slot DIMM1 DIMM2 DIMM3 DIMM4 8 GB 4 GB 4 GB 16 GB 8 GB 8 GB 24 GB 4 GB 4 GB 8 GB 8 GB 32 GB 8 GB 8 GB 8 GB 8 GB 64 GB 16 GB 16 GB 16 GB 16 GB Post requisites 1 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 2 Replace the right side cover 76 ...

Page 77: ... 2 Remove the optical drive 3 Remove the front bezel 4 Remove the top cover 5 Follow the procedure from step 1 to step 2 in Removing the power supply unit Procedure NOTE Note the routing of the cable as you remove it so that you can reroute it correctly after you replace the power button module 1 Disconnect the power button module cable from the system board For more information see System board c...

Page 78: ...e the cable from the slot on top of the chassis Figure 26 Disconnect the power button module cable 1 chassis 2 routing guide 3 6 32x1 4 screw 4 power button module 5 system board 6 power button module cable 78 ...

Page 79: ...Route the cable through the slot on the top of the chassis 2 Align the screw hole on the power button module with the screw hole on the chassis 3 Replace the screw that secures the power button module to the top chassis 4 Route the power button module cable through the routing guides on the chassis 5 Connect the power button module cable to the system board For more information see System board co...

Page 80: ...y best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Remove the front bezel 3 Remove the top cover 4 Follow the procedure from step 1 to step 2 in Removing the power supply unit Procedure 1 Disconnect the top I O panel cables from the system board For more information see System board components 2 Note the I O ...

Page 81: ...es through the slot at the top of the chassis Figure 27 Disconnecting the cables 1 I O panel cables 2 2 routing guide 3 chassis 4 top I O panel bracket 4 Remove the screws that secure the top I O panel to the chassis 81 ...

Page 82: ...5 Lift the top I O panel bracket from the chassis Figure 28 Removing the USB panel 1 6 32x1 4 4 2 top I O panel bracket 3 chassis 82 ...

Page 83: ...age at www dell com regulatory_compliance Procedure 1 Align the screw holes on the top I O panel with the screw holes on the chassis 2 Replace the screws that secure the top I O panel to the top chassis 3 Route the I O panel cables through the routing guides on the chassis 4 Connect the top I O panel cables to the system board For more information see System board components Post requisites 1 Repl...

Page 84: ...ome page at www dell com regulatory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the right side cov...

Page 85: ...assembly and place it to the side Figure 29 Removing the blower 1 6 32x1 4 screws 3 2 blower 3 In a non adjacent sequence as indicated in the figure below loosen the captive screws that secure the heat sink assembly to the system board 85 ...

Page 86: ...4 Lift the heat sink assembly off the system board Figure 30 Removing the captive screws 1 heat sink assembly 2 captive screws 4 3 system board 86 ...

Page 87: ...5 Disconnect the blower cable from the system board For more information see System board components Figure 31 Removing the blower cable 1 system board 2 blower cable 3 blower 87 ...

Page 88: ...hieved NOTE The original thermal grease can be reused if the original processor and heat sink assembly are reinstalled together 1 Connect the blower cable to the system board For more information see System board components 2 Place the heat sink assembly over the processor 3 Align the captive screws on the heat sink assembly with the screw holes on the system board 4 In a non adjacent sequence tig...

Page 89: ...2 Replace the right side cover 89 ...

Page 90: ...ory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the right side cover 2 Follow the procedure from s...

Page 91: ...2 Lift the VR heat sink from the system board Figure 32 Removing the VR heat sink 91 ...

Page 92: ...er working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align and place the VR heat sink on the system board 2 Tighten the captive screws that secure the VR heat sink to the system board Post requisites 1 Replace the blower and heat sink assembly 2 Follow the procedure from step 9 to step 10 in Replaci...

Page 93: ...mal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit Procedure 1 ...

Page 94: ...he processor fan and heat sink assembly off the system board Figure 33 Removing the processor fan and heat sink 1 processor fan cable 2 captive screws 4 3 processor fan and heat sink assembly 4 system board 94 ...

Page 95: ...ovided in the kit to make sure that thermal conductivity is achieved NOTE The original thermal grease can be reused if the original processor and heat sink assembly are reinstalled together 1 Place the processor fan and heat sink assembly over the processor 2 Align the captive screws on the processor fan heat sink assembly with the screw holes on the system board 3 In a non adjacent sequence tight...

Page 96: ...ce Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit 3 Remove the blower and heat sink assembly if installed 4 Remove the VR heat sink if installed Procedure 1 Remove the chassis fan cable from the routing guide on the chassis fan bracket 2 Disconnect the chassis fan cable from the system board For more information see System...

Page 97: ...4 Removing the chassis fan 1 routing guide 2 chassis fan bracket 3 6 32x1 4 screw 4 chassis 5 chassis fan cable 6 system board 7 chassis fan 6 Push the rubber grommets through the holes at each corner of the fan to release the chassis fan from the bracket 97 ...

Page 98: ...7 Lift the chassis fan off the chassis fan bracket Figure 35 Removing the chassis fan 1 chassis fan 2 chassis fan bracket 98 ...

Page 99: ... Insert the ends of the rubber grommets through the holes at each corner of the fan 3 Align the grommets in the fan with the holes at each corner of the chassis fan bracket and pull through until they snap into place 4 Route the chassis fan cable through the routing guide on the bracket 5 Align the tabs on the chassis fan bracket with the slots on the chassis and slide the fan into position 6 Alig...

Page 100: ...3 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 4 Replace the right side cover 100 ...

Page 101: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit 3 Remove the processor fan and heat sink assembly 4 Remove the blower and heat sink assembly if installed Procedure 1 Press the processor release lever down and then pull it outwards to rele...

Page 102: ...3 Gently lift the processor and remove it from the processor socket Figure 36 Removing processor 1 processor release lever 2 securing tab 3 processor cover 4 processor socket 5 processor 102 ...

Page 103: ...sor ships with a thermal pad in the package In some cases the processor may ship with the thermal pad attached to it Procedure 1 Ensure that the release lever on the processor socket is fully extended in the open position CAUTION The pin 1 corner of the processor has a triangle that aligns with the triangle on the pin 1 corner on the processor socket When the processor is properly seated all four ...

Page 104: ...4 Pivot the release lever down and place it under the tab on the processor cover Figure 37 Replacing processor 1 processor socket 2 processor 3 securing tab 4 processor cover 5 release lever 104 ...

Page 105: ...eplace the blower and heat sink assembly if installed 2 Replace the processor fan and heat sink assembly 3 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 4 Replace the right side cover 105 ...

Page 106: ...ctices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit Procedure 1 Locate the wireless card slot on the system board For more information see System board components 2 Remove the screw that secures the wireless card bracket to the wireless card an...

Page 107: ...Slide and lift the wireless card off the system board Figure 38 Removing the wireless card 1 M2x2 5 screw 2 wireless card bracket 3 antenna cables 2 4 system board 5 wireless card slot 6 wireless card 107 ...

Page 108: ... damaging the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Slide the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 3 Antenna cable color scheme C...

Page 109: ...oard Figure 39 Replacing the wireless card 1 wireless card 2 notch 2 3 tab 4 system board 5 wireless card slot 6 wireless card bracket 7 antenna cables 8 M2x2 5 screw Post requisites 1 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 2 Replace the right side cover 109 ...

Page 110: ...safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit 3 Remove the top cover 4 Follow the procedure from step 1 to step 4 in Removing the wireless card Procedure 1 Open the securing clip which secures the antenna cable to the chass...

Page 111: ...Note the antenna cable routing and remove the antenna cables from the routing guides on the chassis Figure 40 Disconnecting the antenna cables 1 antenna cable 2 securing clip 3 chassis 4 routing guide 111 ...

Page 112: ...4 Using a plastic scribe pry the antenna off the chassis Figure 41 Removing the antenna 1 plastic scribe 2 antenna 2 3 routing guide 4 chassis 5 antenna cables 112 ...

Page 113: ...liance home page at www dell com regulatory_compliance Procedure 1 Adhere the antenna to the chassis 2 Route the antenna cables through the slot on the top of the chassis 3 Route the antenna cables through the routing guides on the chassis 4 Secure the antenna cables to the chassis using the securing clip Post requisites 1 Follow the procedure from step 3 to step 5 in Replacing the wireless card 2...

Page 114: ...e made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Remo...

Page 115: ...e the screws that secure the system board to the chassis 4 Lift the system board at an angle and remove it from the computer Figure 42 Removing the system board 1 system board 2 6 32x1 4 screws 8 3 chassis 115 ...

Page 116: ...u have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Procedure 1 Slide the I O ports on the system board into the slots on the chassis and align the screw holes on the system board with the screw holes on the chassis 2 Replace the screws that secure the system board to the chassis 3 Route and connect the cables that you...

Page 117: ...le click or double tap the audio driver file icon and follow the instructions on the screen to install the driver Downloading the graphics driver 1 Turn on your computer 2 Go to www dell com support 3 Click or tap Product support enter the Service Tag of your computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your comput...

Page 118: ...the driver file icon and follow the instructions on screen Downloading the Wi Fi driver 1 Turn on your computer 2 Go to www dell com support 3 Click or tap Product support enter the Service Tag of your computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5...

Page 119: ...ons on the screen Downloading the chipset driver 1 Turn on your computer 2 Go to www dell com support 3 Click or tap Product support enter the Service Tag of your computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipse...

Page 120: ...r your computer model 4 Click Drivers downloads Find it myself 5 Scroll down the page and expand Network 6 Click Download to download the network driver for your computer 7 Save the file and after the download is complete navigate to the folder where you saved the network driver file 8 Double click the network driver file icon and follow the instructions on screen 120 ...

Page 121: ...up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequ...

Page 122: ...e system BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the DELL logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates that the keyboard is initial...

Page 123: ... product name Service Tag Allows you to enter the service tag of your computer Asset Tag Displays the asset tag of your computer CPU Type Displays the processor type CPU Speed Displays the speed of the processor CPU ID Displays the processor identification code CPU Cache L1 Cache Displays the processor L1 cache size L2 Cache Displays the processor L2 cache size L3 Cache Displays the processor L3 c...

Page 124: ...ure for the Direct I O Default Enabled SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller Intel Ready Mode Technology Allows you to enable or disable the Intel Ready Mode Technology Default Enabled Intel Software Guard Extensions Allows you to enable or disable Intel Software Guard Extensions BIOS Recovery from Hard Drive Allows you to enable or ...

Page 125: ... wake the computer from Standby USB PowerShare S4 S5 Allows you to charge external devices USB PowerShare Wake Support S4 S5 Allows you to enable USB devices to wake the computer from S4 S5 Auto Power On Auto Power On Mode Allows you to set the computer to turn on automatically every day or on a preselected date This option can be configured only if the Auto Power On mode is set to Enabled Everyda...

Page 126: ...ing Feature Core Over Clocking Level Allows you enable or disable the processor to adjust the flex ratio and voltage in a turbo mode environment Core Ratio Limit Override Allows you to set the core ratio limit Single Core Allows you to select single core or multiple cores Core Voltage Mode Allows you to select between adaptive and override voltage modes Core Voltage Offset Allows you to set the ov...

Page 127: ... Allows you to permit or deny system password or HDD password changes Default Permitted Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software Firmware TPM Enable or disable the firmware TPM Default Enabled UEFI Firmware Capsule Updates Enable or disable BIOS updates through UEFI capsule update packages Default Enabled Table 7 System setup ...

Page 128: ...ave Exit Save Changes and Reset Allows you to exit system setup and save your changes Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options Restore Defaults Allows you to load default values for all system setup options Discard Changes Allows you to exit your changes Save Changes Allows you to save your changes System and setup password You...

Page 129: ...he new password field Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 3 Type the system password that you entered earlier in the Confirm new password field and click OK 4 Pres...

Page 130: ...nges 6 Press Y to save the changes and exit from System Setup The computer reboots Clearing CMOS settings WARNING Before working inside your computer read the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices se...

Page 131: ...4 Wait for 5 seconds and then replace the jumper plug to the password jumper pins PSWD Figure 43 Clearing the CMOS 1 jumper plug 2 CMOS jumper pins 3 password jumper pins PSWD 131 ...

Page 132: ...r computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 3 in Removing the power supply unit Procedure 1 Locate the password reset jumper PSWD on the sys...

Page 133: ...2 Remove the jumper plug from the password jumper pins Figure 44 Removing the jumper plug 1 jumper plug 3 Power on without the jumper plug to clear the password 133 ...

Page 134: ... until the desktop is loaded and then shut down the system and replace the jumper plug in its original location Figure 45 Clearing the password 1 jumper plug Post requisites 1 Replace the right side cover 134 ...

Page 135: ...2 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 135 ...

Page 136: ...st version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Flashing BIOS USB key 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Create a bootable USB drive For more informati...

Page 137: ...connecting the power cord to the power supply unit 1 Turn off your computer 2 Disconnect the power cord from the power supply unit and wait for 15 seconds 3 After 15 seconds connect the power cord to the power supply unit If the LED is on for 3 seconds and turns off it indicates that the power supply unit is functional Continue with troubleshooting steps for other devices If the LED does not turn ...

Page 138: ...iagnostics CAUTION Use the ePSA diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular d...

Page 139: ...or codes are displayed Note the error code and validation number and contact Dell Diagnostics The computer POST Power On Self Test ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins If the computer passes the POST the computer continues to start in a normal mode However if the computer fails the POST the computer emits a s...

Page 140: ... to access the internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer 140 ...

Page 141: ...p instructions product specifications technical help blogs drivers software updates and so on www dell com support Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Learn and know the following information about your product Product specifications Operating sys...

Page 142: ...ontacting Dell To contact Dell for sales technical support or customer service issues see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 142 ...

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