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58

Solving Problems

Video and Monitor Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the 

Product

Information Guide

.

NOTICE:

If your computer came with a PCI graphics card installed, removal of the card is not necessary when 

installing additional graphics cards; however, the card is required for troubleshooting purposes. If you remove the 
card, store it in a safe and secure location.

The screen is blank

NOTE:

For troubleshooting procedures, see the monitor’s documentation.

A

DJUST THE

  W

INDOWS VOLUME CONTROL

—

Click or double-click the speaker icon in the lower-right 

corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

C

HECK THE MONITOR CABLE CONNECTION

—

• Ensure that the monitor cable is connected to the correct graphics card (for dual graphics card 

configurations).

• If you are using the optional 

DVI-to-VGA

 adapter, ensure that the adapter is correctly attached to the 

graphics card and monitor.

• Ensure that the monitor cable is connected as shown on the setup diagram for your computer.
• Remove any video extension cables and connect the monitor directly to the computer.
• Swap the computer and monitor power cables to determine if the monitor’s power cable is defective.
• Check the connectors for bent or broken pins (it is normal for monitor cable connectors to have missing 

pins.)

C

HECK THE MONITOR POWER LIGHT

—

• If the power light is lit or blinking, the monitor has power.
• If the power light is off, firmly press the button to ensure that the monitor is turned on.
• If the power light is blinking, press a key on the keyboard or move the mouse to resume normal 

operation.

T

EST THE ELECTRICAL OUTLET

—

Ensure that the electrical outlet is working by testing it with another 

device, such as a lamp.

C

HECK THE DIAGNOSTIC LIGHTS

—

See "Diagnostic Lights" on page 61.

book.book  Page 58  Friday, October 27, 2006  4:02 PM

Summary of Contents for XPS 710

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell XPS 710 Owner s Manual Model DCDO book book Page 1 Friday October 27 2006 4 02 PM ...

Page 2: ...t to change without notice 2006 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Dell XPS Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp and Dell OpenManage are trademarks of Dell Inc Intel Pentium and Celeron are registered trademark...

Page 3: ...ting Two or More Monitors 23 Connecting a TV S Video 24 Changing the Display Settings to Support Two or More Monitors 25 About Your RAID Configuration 25 RAID Level 0 Configuration 26 RAID Level 1 Configuration 26 Configuring Your Hard Drives for RAID 27 Using the NVIDIA MediaShield ROM Utility 28 Using NVIDIA MediaShield 29 Playing CDs and DVDs 32 Playing a CD or DVD 32 Adjusting the Volume 33 Ad...

Page 4: ...shooting Tips 45 Battery Problems 45 Drive Problems 45 CD and DVD drive problems 46 Hard drive problems 47 E Mail Modem and Internet Problems 47 Error Messages 48 IEEE 1394 Device Problems 49 Keyboard Problems 50 Lockups and Software Problems 50 The computer does not start up 50 The computer stops responding 50 A program stops responding 51 A program crashes repeatedly 51 A program is designed for...

Page 5: ...Advanced Troubleshooting 61 Diagnostic Lights 61 Dell Diagnostics 64 When to Use the Dell Diagnostics 64 Drivers 67 What Is a Driver 67 Identifying Drivers 67 Reinstalling Drivers 67 Using Microsoft Windows XP System Restore 69 Creating a Restore Point 69 Restoring the Computer to an Earlier Operating State 70 Undoing the Last System Restore 70 Resolving Software and Hardware Incompatibilities 71 ...

Page 6: ...s 87 Removing a PCI Express Graphics Card from a Dual Configuration 91 Installing a PCI Express Graphics Card in a Dual Configuration 93 Network Adapter and Sound Card Settings 96 Drives 97 About Serial ATA Drives 98 General Drive Installation Guidelines 98 Hard Drive 99 Removing a Hard Drive 99 Installing a Hard Drive 101 Drive Panel 104 Removing the Drive Panel 105 Replacing the Drive Panel 106 ...

Page 7: ...eplacing the Computer Cover 127 6 Appendix 129 Specifications 129 System Setup 134 Overview 134 Entering System Setup 134 System Setup Options 135 Boot Sequence 140 Clearing Forgotten Passwords 142 Clearing CMOS Settings 143 Cleaning Your Computer 143 Computer Keyboard and Monitor 143 Mouse 144 Floppy Drive 144 CDs and DVDs 144 Dell Hardware Warranty Support Policy U S Only 145 Definition of Dell ...

Page 8: ...8 Contents FCC Notices U S Only 145 Class A 146 Class B 146 FCC Identification Information 147 Contacting Dell 147 Glossary 169 Index 179 book book Page 8 Friday October 27 2006 4 02 PM ...

Page 9: ...r computer You can use the Drivers and Utilities CD to reinstall drivers see Reinstalling Drivers on page 67 access your documentation or run the Dell Diagnostics see Dell Diagnostics on page 64 Readme files may also be included on your CD to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians and experienced users NOTE Driv...

Page 10: ...vice Tag and Microsoft Windows Product Key These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support What Are You Looking For Find It Here book book Page 10 Friday October 27 2006 4 02 PM ...

Page 11: ... providing critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer Dell Support Website support dell com NOTE Select your region or business segment to view the appropriate support site To download Desktop System Software 1 Go to support dell com...

Page 12: ...Microsoft Windows XP on page 71 After you reinstall the operating system use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer The operating system product key label is located on your computer NOTE The color of your Operating System CD varies according to the operating system you ordered What Are You Looking For Find It Here book book Page 12 Friday Oc...

Page 13: ... the Computer Front View 6 8 1 10 2 3 4 5 11 7 12 9 1 front I O connectors Plug USB and other devices into the appropriate connectors see Front I O Connectors on page 15 2 3 5 inch drive bays 2 Can hold an optional Media Card Reader or floppy drive book book Page 13 Friday October 27 2006 4 02 PM ...

Page 14: ...tem Setup on page 134 10 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown NOTE The power button can also be used to wake the system or to place it into a power saving state see Power Management on page 39 11 power light The power light illuminates and blinks or remains solid to i...

Page 15: ...rive The light may also be on when a device such as your CD player is operating 5 network link light The network link light is on when a good connection exists between a network and the computer 6 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as flash memory keys cameras or bootable USB devices For more information on bootable USB devices see Boot...

Page 16: ...l on the back of the computer NOTE The color of the back panel LEDs can be adjusted in system setup see System Setup on page 134 3 back I O connectors Plug serial USB and other devices into the appropriate connectors see Back I O Connectors on page 17 4 card slots Access connectors for any installed PCI or PCI Express cards NOTE Some connector slots support full length cards 1 3 4 2 book book Page...

Page 17: ...nnector card use the connectors on the card and on the back of the computer when setting up multiple network connections such as a separate intra and extranet NOTE It is recommended that you use Category 5 or greater wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 3 network activity light Flashes a yellow ligh...

Page 18: ...tor on the card 9 line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 10 line out headphone connector Use the green line out connector to attach headphones and speakers with integrated amplifiers On computers with a sound card use the connector on the card 11 micr...

Page 19: ...eparately 3 Insert the six alignment tabs into the corresponding slots on the base of the computer then slide the stand forward until all six tabs catch in the slots 4 Ensure that the screw hole on the stand is aligned with the screw hole on the base of the computer 5 Insert the captive screw into the screwhole then tighten the screw to secure the stand to the base of the computer 6 With the help ...

Page 20: ...ng a Monitor Without an Adapter CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE If your monitor has a VGA connector and your computer does not have a VGA port follow the instructions in Connecting a Monitor With an Adapter on page 21 1 Turn off the computer and all attached devices a Click Start then click Turn O...

Page 21: ...edures in this section follow the safety instructions in the Product Information Guide NOTE In order to connect a monitor with a VGA connector to the DVI port on the back of your computer a DVI to VGA adapter is required 1 Turn off the computer and all attached devices a Click Start then click Turn Off Computer b In the Turn off computer window click Turn off The computer performs a shutdown of th...

Page 22: ...in order to function NOTE If your primary graphics card is equipped with two DVI ports and you are using a monitor with a VGA connector a DVI to VGA adapter is required to connect the monitor see Connecting a Monitor With an Adapter on page 21 1 Turn off the computer and all attached devices a Click Start then click Turn Off Computer b In the Turn off computer window click Turn off The computer pe...

Page 23: ...to connect and use two or more monitors in a dual graphics card configuration multi GPU technology must be disabled To disable multi GPU see Changing the Display Settings to Support Two or More Monitors on page 25 NOTE Depending on the options selected when you purchased your computer your video card may have two DVI ports or one DVI and one VGA port 1 Turn off the computer and all attached device...

Page 24: ...V NOTE If your TV has a DVI or VGA connector follow the instructions in Connecting Monitors on page 20 NOTE See the documentation that came with your TV to ensure that you properly configure and connect the TV To connect a TV to your computer an S video cable is required If you do not have an S video cable you may purchase one at most consumer electronics stores An S video cable is not included wi...

Page 25: ...Help and Support Center click Start click Help and Support click User and system guides click Device guides and then click the guide for your graphics card About Your RAID Configuration NOTICE In order to use the migrating option to convert a RAID configuration without losing data your hard drive must initially be set up as a single drive RAID 0 array before the operating system is loaded onto the...

Page 26: ...l 0 configuration is that it utilizes the full storage capacities of the drives For example two 120 GB hard drives combine to provide 240 GB of hard drive space on which to store data NOTE In a RAID level 0 configuration the size of the configuration is equal to the size of the smallest drive multiplied by the number of drives in the configuration RAID Level 1 Configuration RAID level 1 uses a dat...

Page 27: ...RAID hard drive volumes The first method uses the NVIDIA MediaShield ROM utility and is performed before you install the operating system onto the hard drive The second method uses NVIDIA MediaShield and is performed after you have installed the operating system and NVIDIA RAID drivers Both methods require that you set your computer to RAID enabled mode before you begin Setting Your Computer to RA...

Page 28: ...n page 101 1 Enable RAID for each applicable hard drive on your computer see Setting Your Computer to RAID Enabled Mode on page 27 2 Restart the computer 3 Press Ctrl N when prompted to enter the RAID BIOS NOTE If the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again The Define a New Array window appears 4 Press Ta...

Page 29: ...onfiguration on page 25 Creating a RAID Array NOTICE The following procedure will result in the loss of all data on your hard drive s Back up any data you want to keep before continuing NOTE Do not use the following procedure to migrate an existing RAID configuration see Converting From One RAID Configuration to Another RAID Configuration on page 30 1 Enable RAID on your hard drives see Setting Yo...

Page 30: ...figuration The MediaShield RAID management utility window appears and lists any remaining arrays along with any other installed hard drives Converting From One RAID Configuration to Another RAID Configuration NOTICE In order to use the migrating option to convert a RAID configuration without losing data your hard drive must initially be set up as a single drive RAID 0 array before the operating sy...

Page 31: ... NOTE The time it takes to convert an array depends on several factors such as the speed of the CPU the type and size of the hard drive being used the operating system etc Rebuilding a RAID Configuration If one of the hard drives in a RAID array fails you can rebuild the array by restoring the data to a replacement drive NOTE Rebuilding an array can only be performed on RAID 1 and configurations 1...

Page 32: ...drive tray 2 Place the disc label side up in the center of the drive tray 3 Press the eject button or gently push on the tray to close it To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you observe all copyright laws when you create CDs or DVDs A CD player includes the following basic controls Play Move backward wi...

Page 33: ... the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click Start then click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution t...

Page 34: ...ve copyright protection and cannot be copied using Roxio Creator Plus 1 Click Start point to All Programs Roxio Creator Projects and then click RecordNow Copy 2 Under the Copy tab click Disc Copy 3 To copy the CD or DVD If you have one CD DVD drive ensure that the settings are correct and then click Disc Copy The computer reads your source CD or DVD and copies the data to a temporary folder on you...

Page 35: ...create audio DVDs with Roxio Creator Plus Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Commercially available DVD players used in home theater systems may not support all available DVD formats For a list of formats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD...

Page 36: ... CAUTION Before you perform any of the procedures in this section follow the safety instructions in the Product Information Guide Use the media card reader to transfer data directly to your computer The media card reader supports the following memory types xD Picture card SmartMedia card SMC CompactFlash card Type I and II CF I II MicroDrive card SecureDigital card SD MiniSD card MultiMediaCard MM...

Page 37: ...it is completely seated in the connector If you encounter resistance remove the card check for proper orientation and then try again 1 xD Picture card and SmartMedia Card SMC 2 Memory Stick MS MS Pro MS Duo MS Pro Duo 3 Secure Digital card SD miniSD MultiMedia Card MMC RS MMC 4 CompactFlash card Type I and II CF I II and MicroDrive card 3 1 2 4 book book Page 37 Friday October 27 2006 4 02 PM ...

Page 38: ...XP operating system provides a Files and Settings Transfer wizard to move data from one computer to a new computer You can move data such as E mail Toolbar settings Window sizes Internet bookmarks The data can be transferred over a network or serial connection or you can store it on a removable medium such as a writable CD DVD or floppy disk To prepare the new computer for the file transfer 1 Clic...

Page 39: ...computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the computer Power Management Overview The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibern...

Page 40: ...ck Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Because the keyboard and mouse do not function in hibernate mode pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation Because hibernate...

Page 41: ...ur computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default set...

Page 42: ...42 Setting Up and Using Your Computer book book Page 42 Friday October 27 2006 4 02 PM ...

Page 43: ...y With dual graphics technology an optional second PCI Express graphics card will significantly increase graphics performance on your computer Benefits of this technology can be seen in the improved portrayal of the 3 D graphics used in gaming and design applications Each graphics card includes at least one GPU graphics processing unit In dual graphics card configurations multiple GPUs dynamically...

Page 44: ... possibly enhance the overall performance of your system Dell does not guarantee that your computer will function or remain stable during the use of any extended operating frequencies If your computer shuts down unexpectedly or is unstable select a lower operating frequency for the CPU You can make limited adjustments to the CPU operating frequency in system setup see System Setup on page 134 book...

Page 45: ...teries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information a...

Page 46: ...71 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 64 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 56 CLOSE OTHER P...

Page 47: ...ts 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark as needed CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem the jack has either a green label or a conne...

Page 48: ...THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filename...

Page 49: ...uter resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see Contacting Dell on page 147 ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS ENABLED IN SYSTEM SETUP See System Setup Options on page 135 ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZ...

Page 50: ...am for your computer and then restart the computer Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins Remove any keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer then try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Resol...

Page 51: ...TION If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows XP operating system environments 1 Click Start point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the ...

Page 52: ... SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see Installing Memory on page 82 Reseat the memory modules see Memory on page 80 to ensure th...

Page 53: ...y press Ctrl Esc to display the Start menu 2 Press u press the up and down arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram 4 Turn on the computer TEST THE MOUSE Connect a properly working mouse to the computer then try using the mouse CHECK THE MOUSE SETTINGS 1 Click Start click Control Panel ...

Page 54: ...r press the power button to resume normal operation IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power Reseat the power cable in the power connector on the back of the computer and the electrical outlet Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly Ensure that any power strips being use...

Page 55: ...e same power strip Multiple power strips connected to the same electrical outlet CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON CHECK THE PRINTER CABLE CONNECTIONS See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the co...

Page 56: ...ON See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if the scanner has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS See the scanner documentation for information on cable connections Ensure that the scanner cables are securely connected to the scanner and the compute...

Page 57: ...speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with anothe...

Page 58: ... configurations If you are using the optional DVI to VGA adapter ensure that the adapter is correctly attached to the graphics card and monitor Ensure that the monitor cable is connected as shown on the setup diagram for your computer Remove any video extension cables and connect the monitor directly to the computer Swap the computer and monitor power cables to determine if the monitor s power cab...

Page 59: ... can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click Start click Control Panel and then click Appearance and Themes 2 Click Display then click the Settings tab 3 Adjust Screen resolution and Color quality settings as needed CHECK THE GRAPHICS...

Page 60: ...60 Solving Problems book book Page 60 Friday October 27 2006 4 02 PM ...

Page 61: ...sfully boots to the operating system Plug the computer into a working electrical outlet see Power Problems on page 54 If the problem persists contact Dell see Contacting Dell on page 147 A possible processor failure has occurred Reseat the processor see Processor on page 122 If the problem persists contact Dell see Contacting Dell on page 147 Memory modules are detected but a memory failure has oc...

Page 62: ...82 and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see Installing Memory on page 82 If the problem persists contact Dell see Contacting Dell on page 147 Memory modules are dete...

Page 63: ...persists contact Dell see Contacting Dell on page 147 Another failure has occurred Ensure that all hard drive and CD DVD drive cables are properly connected to the system board see System Board Components on page 79 If there is an error message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly If the op...

Page 64: ...o long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight Boot to Utility Partition and then press Enter NOTE The Quickboot feature changes the boot sequence for the current boot only Upon re...

Page 65: ...hen shut down your computer and try again 8 Press 1 to select the Dell Diagnostics 9 At the Dell Diagnostics Menu press 1 to select the Dell Diagnostics for ResourceCD graphical user interface 10 At the Dell Diagnostics Main Menu left click with the mouse or press Tab and then Enter to select the test you want to run see Dell Diagnostics Main Menu on page 65 NOTE Write down any error codes and pro...

Page 66: ...ms and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and any requirements for running the test Configuration Custom Test only Displays the hardware configuration for t...

Page 67: ...operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 Click Start then click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click...

Page 68: ...d Utilities CD 1 With the Windows desktop displayed insert the Drivers and Utilities CD If this is your first time to use the Drivers and Utilities CD proceed to step 2 If not go to step 4 2 When the ResourceCD Installation window appears click OK and then follow the instructions on the screen 3 When the InstallShield Wizard Completed window appears click Finish The ResourceCD window appears 4 Und...

Page 69: ... location Advanced then click Next 11 Click to check Include this location in the search then click Browse and navigate to where the driver files are located on your hard drive 12 When the name of the appropriate driver appears click Next 13 Click Finish and restart your computer Using Microsoft Windows XP System Restore Microsoft Windows XP System Restore allows you to return your computer to an ...

Page 70: ...he System Restore process collects necessary data then restarts the computer 5 Under Restoration Complete after the computer has restarted click OK NOTE After your computer has been restored to an earlier operating state you can repeat the restoration process and use a different restore point or you can undo the restoration and return the computer to its original operating state Undoing the Last S...

Page 71: ...must initially be set up as a single drive RAID 0 array before the operating system is loaded onto the drive see Using the NVIDIA MediaShield ROM Utility on page 28 for instructions Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver first try using Windows XP Device Driver Rollback see Using Windows XP Device Driv...

Page 72: ...result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release F12 in even intervals until the Boot Device Menu appears If the operating system logo appears wait until you see the Windows desktop and then shut down the computer and try again 5 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on ...

Page 73: ...12 If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration enter your selections If you are unsure of your settings accept the default selections Windows XP installs the operating system components and configures the computer The computer automatically restarts NOTICE Do not press any key when the following message ap...

Page 74: ...74 Advanced Troubleshooting book book Page 74 Friday October 27 2006 4 02 PM ...

Page 75: ...rload an electrical outlet power strip or convenience receptacle The total ampere rating of all products plugged into an electrical outlet power strip or other receptacle should not exceed 80 percent of the branch circuit rating CAUTION Your computer is heavy and can be difficult to maneuver Seek assistance before attempting to lift move or tilt the computer and always lift correctly to avoid inju...

Page 76: ...d hold the power button for 4 seconds 3 Disconnect the computer and all attached devices from their electrical outlets NOTICE When disconnecting a network cable first unplug the cable from your computer and then unplug it from the network port or device 4 Disconnect all external cables from the computer 5 Carefully lift the rear of the computer and rotate the stabilizing feet into the closed posit...

Page 77: ...ot the top of the cover up and away from the computer 4 Slide the cover forward and up to remove it from the hinge slots then set it aside in a secure and protected location 1 computer cover 2 cover release latch 3 cover hinge tabs 4 stabilizing feet closed 2 3 1 4 book book Page 77 Friday October 27 2006 4 02 PM ...

Page 78: ...ing and Installing Parts Inside View of Your Computer 1 CD DVD drive bays 4 2 floppy drive media card reader 3 hard drive bays 4 4 card fan 5 front fan 1 3 4 5 2 book book Page 78 Friday October 27 2006 4 02 PM ...

Page 79: ...e connectors DIMM_3 4 support memory modules only when no memory riser cards are installed otherwise these must be left empty 3 hard drive fan connector FAN_HDD 4 IDE drive connector IDE 5 front I O panel connector FRONTPANEL 6 back LED connector 27 1 2 3 4 5 7 8 9 10 11 12 13 14 15 16 17 18 19 21 20 22 23 24 26 25 6 book book Page 79 Friday October 27 2006 4 02 PM ...

Page 80: ...dules in the order indicated on the system board 7 FlexBay connector INT_USB 8 main power connector POWER1 9 SATA connectors SATA0 5 10 front USB connector FRNT_USB 11 front panel 1394a connector FP1394 12 PCI Express x1 card slot SLOT1 NOTE This slot is not available in the dual graphics configuration 13 PCI Express x16 card slot SLOT2 14 PCI card slot SLOT3 NOTE This slot is not available in the...

Page 81: ...sor before you install modules in any other connector NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your or...

Page 82: ...ection follow the safety instructions in the Product Information Guide NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3...

Page 83: ...er cover see Replacing the Computer Cover on page 127 NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 When the message appears stating that memory size has changed press F1 to continue 9 Log on to your computer 10 Right click the My Computer icon on...

Page 84: ...odule and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Your Dell computer provides the following slots for PCI and PCI Express cards Three PCI card slots Two PCI Express x16 card slots can be used ...

Page 85: ...uration see Removing a PCI Express Graphics Card from a Dual Configuration on page 91 to remove or replace a graphics card 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Disconnect any cables connected to the card 4 Press down the tab on the top of the card retainer at the appropriate card slot and pivot the card reta...

Page 86: ...nd then ease the card out of the connector NOTE If the card is full length press the release tab on the end of the alignment guides on the fan bracket 1 release tab 2 card retainer 3 alignment guide 4 fan bracket 1 PCI Express x16 card 2 securing tab 3 PCI Express x16 card slot 1 2 3 4 1 3 2 book book Page 86 Friday October 27 2006 4 02 PM ...

Page 87: ... computer cover see Replacing the Computer Cover on page 127 reconnect the computer and devices to electrical outlets and then turn them on 11 Uninstall the driver for the card that you removed NOTE If you removed a sound card or a network adapter see Network Adapter and Sound Card Settings on page 96 Installing PCI and PCI Express Cards NOTICE To avoid electrostatic discharge and damage to intern...

Page 88: ...d for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer 7 Position the card so that it is aligned with the slot and the securing tab if present is aligned with the securing slot NOTE If the card is full length insert the card guide into the alignment slot on the fan bracket 1 ...

Page 89: ...t and place the card in the connector Press down firmly and ensure that the card is fully seated in the slot 1 PCI Express x16 card 2 securing tab 3 PCI Express x16 card slot 1 card connector seated 2 card connector not seated 3 bracket properly aligned within slot 4 bracket improperly aligned outside of slot 5 alignment bar 6 alignment guide 1 3 2 1 2 4 3 6 5 book book Page 89 Friday October 27 2...

Page 90: ...he top of each card or filler bracket fits around the alignment guide 10 Rotate the card retainer back into its original position push its tip so that its tab clicks into place 11 If present lower the card retention device that lays over the installed cards and snap it into place NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable into the...

Page 91: ... on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 If present press the tab on the card retention device that lays over the installed cards and rotate it upwards to gain full access to the card 4 Gently securing both graphics cards with one hand remove the graphics card bridge if present with your other hand by pulling it up and away from the computer Set it aside...

Page 92: ...ough the chassis wall 7 Press the release tab if present on the system board connector as you grasp the card by its top corners and then ease the card out of the connector NOTE If the card is full length press the release tab on the end of the alignment guides on the fan bracket 1 release tab 2 card retainer 3 alignment guide 4 fan bracket 1 2 3 4 book book Page 92 Friday October 27 2006 4 02 PM ...

Page 93: ...sing properly or cause damage to the equipment 9 Rotate the card retainer back into its original position push its tip so that its tab clicks into place NOTICE To connect a network cable first plug the cable into the network port or device and then plug the cable into the computer 10 If present lower the card retention device that lays over the installed cards and snap it into place 11 Replace the...

Page 94: ...mation about upgrading your system to use dual graphics technology see the Dell website at support dell com To learn more about dual graphics technology see Understanding Dual Graphics Technology on page 43 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 If present press the tab on the card retention device that lays o...

Page 95: ...s not installed correctly you may damage the system board 8 Gently pull the securing tab if present and place the card in the connector Press down firmly and ensure that the card is fully seated in the slot NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment NOTICE An incorrectly...

Page 96: ...mputer Cover on page 127 reconnect the computer and devices to electrical outlets and then turn them on Network Adapter and Sound Card Settings If you installed a sound card 1 Enter system setup see Entering System Setup on page 134 select Integrated Audio Controller and then change the setting to Off 2 Connect external audio devices to the sound card connectors Do not connect external audio devic...

Page 97: ...connect the network cable to the integrated connector on the back panel If you removed an add in network connector 1 Enter system setup see Entering System Setup on page 134 select Integrated NIC Controller and then change the setting to On 2 Connect the network cable to the integrated connector on the back panel of the computer Drives Your computer supports Six SATA devices hard drives or optical...

Page 98: ...ent utilization of space inside the chassis General Drive Installation Guidelines The system board does not differentiate between HDD and other SATA ports SATA HDD drives are connected to the same SATA ports as all other SATA based devices in the system including the optical drives SATA hard drives should be attached to the connectors labeled SATA beginning with SATA port 0 When adding additional ...

Page 99: ... secondary device See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting To connect an IDE data cable align the tab on one connector with the notch on the other When disconnecting an IDE data cable grasp the colored pull tab and pull until the connector detaches Hard Drive Removing a Hard Drive CAUTION Before you begin any of the procedu...

Page 100: ...ures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Disconnect the power cable and the data cable from the hard drive 4 Press the blue tabs on each side of the hard drive bracket toward each other and slide the drive up and out of the hard drive bay 1 power cable 2 data cable 1 2 book book Page 100 Friday October 27 2006 4 02 PM ...

Page 101: ...ng a Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Remove the existing hard drive if applicable see Removing a Hard Drive on page 99 NOTE If a hard drive bracket is installed insid...

Page 102: ...NOTE If hard drive you are installing does not have the hard drive bracket attached use your original hard drive bracket snap the bracket onto the new drive 5 Verify that the hard drive bay is empty and unobstructed 6 Slide the hard drive into the hard drive bay until it clicks securely into place 1 hard drive 2 hard drive bracket 1 2 book book Page 102 Friday October 27 2006 4 02 PM ...

Page 103: ...sure that all connectors are properly cabled and firmly seated 7 Connect the power cable to the hard drive 8 Connect the hard drive data cable to the hard drive 1 hard drive 2 hard drive bay 1 2 book book Page 103 Friday October 27 2006 4 02 PM ...

Page 104: ...computer 10 Connect the computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Drive Panel CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 power cable 2 data cable 1 2 book book Page 104 Friday ...

Page 105: ...Computer Cover on page 76 3 Grasp the drive release latch and slide it towards the base of the computer until the drive panel snaps open 4 Pivot the drive panel outward and lift it from its side hinges 5 Set the drive panel aside in a secure location 1 drive release latch 2 drive panel 3 drive panel tabs 2 1 3 book book Page 105 Friday October 27 2006 4 02 PM ...

Page 106: ... page 127 See the documentation that came with the drive for instructions on installing any software required for drive operation Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Comput...

Page 107: ...es from the back of the floppy drive 5 Slide the drive release latch towards the base of the computer to release the shoulder screw and then slide the drive out of the drive bay 1 power cable 2 floppy drive data cable 1 2 book book Page 107 Friday October 27 2006 4 02 PM ...

Page 108: ...em on Installing a Floppy Drive 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Remove the drive panel see Removing the Drive Panel on page 105 4 Remove the existing floppy drive if applicable see Removing a Floppy Drive on page 106 5 If no screws are attached to the new floppy drive check the inside of the drive panel...

Page 109: ...y drive into the drive bay until it clicks into place 6 Connect the power and data cables to the back of the floppy drive 1 floppy drive 2 shoulder screws 4 1 drive release latch 2 floppy drive 1 2 1 2 book book Page 109 Friday October 27 2006 4 02 PM ...

Page 110: ...ocumentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup see Entering System Setup on page 134 and select the appropriate Diskette Drive option Media Card Reader CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing a Media Card Reader 1 Foll...

Page 111: ...ive release latch towards the base of the computer to release the shoulder screw and then slide the media card reader out of the drive bay 1 media card reader power cable 2 system board connector 1 2 book book Page 111 Friday October 27 2006 4 02 PM ...

Page 112: ...ng a Media Card Reader 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Remove the drive panel see Removing the Drive Panel on page 105 4 Remove the existing media card reader if applicable see Removing a Media Card Reader on page 110 5 If no screws are attached to the Media Car d Reader check the inside of the drive pa...

Page 113: ...der into the drive bay until it clicks into place 7 Attach the power and data cables to the back of the Media Card Reader 1 media card reader 2 shoulder screws 4 1 drive release latch 2 media card reader 1 2 1 2 book book Page 113 Friday October 27 2006 4 02 PM ...

Page 114: ...ng any software required for drive operation 12 Enter system setup see Entering System Setup on page 134 and select the appropriate USB for FlexBay option CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 75 2 Remove the computer cove...

Page 115: ...115 5 Slide the drive release latch towards the base of the computer to release the shoulder screw and then slide the CD DVD drive out of the drive bay 1 power cable 2 data cable 2 1 book book Page 115 Friday October 27 2006 4 02 PM ...

Page 116: ... the procedures in Before You Begin on page 75 2 Remove the computer cover see Removing the Computer Cover on page 76 3 Remove the drive panel see Removing the Drive Panel on page 105 4 Remove the existing CD DVD drive if applicable see Removing a CD DVD Drive on page 114 5 Prepare the CD DVD drive for installation and check the documentation that accompanied the drive to verify that the drive is ...

Page 117: ...panel for screws and if screws are present attach the screws to the new drive 7 Gently slide the drive into the drive bay until you hear a click or feel the drive securely installed 1 CD DVD drive 2 shoulder screws 3 1 drive release latch 2 CD DVD drive 1 2 book book Page 117 Friday October 27 2006 4 02 PM ...

Page 118: ...Replacing the Drive Panel on page 106 11 Replace the computer cover see Replacing the Computer Cover on page 127 NOTICE To connect a network cable first plug the cable in to the network port or device and then plug it in to the computer 12 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any...

Page 119: ...an get very hot during normal operation Be sure that the heat sink has had sufficient time to cool before you touch it 3 Remove the drive panel see Removing the Drive Panel on page 105 4 Slide the drive release latch towards the base of the computer to release the shoulder screw s on the CD DVD drive s then slide the CD DVD drive s forward out of the way NOTE It is not necessary to disconnect the ...

Page 120: ...stem board see System Board Components on page 79 NOTICE The processor heat sink is attached to the liquid cooling assembly When you remove the liquid cooling assembly lay it upside down or on its side to avoid damaging the heatsink thermal interface NOTICE The screw at the front of the liquid cooling assembly is not captive Remove the screw and set it aside in a secure location 9 Loosen the seven...

Page 121: ...y thermal grease to the top of the processor as needed 4 Align the screw holes on the liquid cooling assembly with the holes on the base of the computer then tighten the seven screws to secure the assembly 5 Connect the fan cable to the FAN1_CPU connector on the system board see System Board Components on page 79 6 Connect the liquid cooling assembly cable to the TEC_PUMP connector on the system b...

Page 122: ... any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Do not perform the following steps unless you are familiar with hardware removal and replacement Performing these steps incorrectly could damage your system board For technical service see Dell Hardware Warranty Support Policy U S Only on page 145 Removing the Processor 1 Follow the proced...

Page 123: ...or NOTICE Ground yourself by touching an unpainted metal surface on the back of the computer 1 Unpack the new processor NOTICE You must position the processor correctly in the socket to avoid permanent damage to the processor and the computer when you turn on the computer 2 If the release lever on the socket is not fully extended move it to that position 1 processor cover 2 processor 3 socket 4 so...

Page 124: ...nsure that adequate thermal grease is applied to the top of the processor Thermal grease is critical for ensuring adequate thermal bonding which is a requirement for optimal processor operation 7 Apply thermal grease to the top of the processor as needed 8 Replace the liquid cooling assembly see Installing the Liquid Cooling Assembly on page 121 9 Reconnect the power cables to the POWER1 and POWER...

Page 125: ...ge 76 4 Locate the battery socket see System Board Components on page 79 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit ...

Page 126: ...r while lifting CAUTION The computer stand should be installed at all times to ensure maximum system stability Failure to install the stand could result in the computer tipping over potentially resulting in bodily injury or damage to the computer 1 Follow the procedures in Before You Begin on page 75 2 Loosen the captive screw securing the stand to the base of the computer 3 Gently slide the stand...

Page 127: ... over potentially resulting in bodily injury or damage to the computer NOTICE To avoid electrostatic discharge and damage to internal components ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface on the computer chassis 1 Ensure that all cables are connected and fold cables out of the way 2 Ensure that no tools or extra parts are left inside the...

Page 128: ... of an assistant carefully set the computer upright NOTICE To connect a network cable first plug the cable into the network port or device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 1 computer cover 2 cover hinge tabs 3 hinge slots 2 1 3 book book Page 128 Friday October 27 2006 4 02 PM ...

Page 129: ...mory 1 GB Maximum memory 8 GB NOTE See Addressing Memory Configurations on page 82 to verify the amount of memory available to the operating system BIOS address F0000h Computer Information Chipset Northbridge Southbridge NVIDIA nForce 590 SLI MCP C19 MCP55 DMA channels five Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC integrated network interface capable of 10 100 1000 communication System clock 1...

Page 130: ...figuration the PCI Express x1 card slot is not accessible for use connector one x1 connector size 36 pins connector data width maximum 1 PCI Express lane PCI Express connector one x8 connector size 98 pins connector data width maximum 4 PCI Express lanes PCI Express connector two x16 connector size 164 pins connector data width maximum 16 PCI Express lanes Drives Available devices Serial ATA drive...

Page 131: ...in connectors PCI Express x1 36 pin connector PCI Express x8 98 pin connector PCI Express x16 two 164 pin connectors Controls and Lights Power control push button Power light green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem see Power Problems on page 54 Ha...

Page 132: ...anel LEDs can be adjusted in system setup see System Setup on page 134 back panel LEDs two multi colored lights provide illumination for the I O panel on the back of the computer NOTE The color of the back panel LEDs can be adjusted in system setup see System Setup on page 134 Power DC power supply CAUTION To reduce the risk of fire electric shock or injury do not overload an electrical outlet pow...

Page 133: ...50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating...

Page 134: ...ncorrectly Entering System Setup 1 Turn on or restart your computer 2 When the DELL logo appears press F2 immediately NOTE Keyboard failure may result when a key on the keyboard is held down for extended periods of time To avoid possible keyboard failure press and release F2 in even intervals until the system setup screen appears If you wait too long and the operating system logo appears continue ...

Page 135: ...puter and make changes to your current settings Press the left and right arrow keys to highlight an option Press Enter to make that selection active and return to the Options List NOTE Not all settings listed in the Options Field are changeable Key Functions This field appears below the Options Field and lists keys and their functions within the active system setup field System System Info Lists s...

Page 136: ...e attached to the interface is not usable On A device attached to the interface is usable RAID On A device attached to the interface is configured for RAID see About Your RAID Configuration on page 25 PATA Drives 0 through 1 On default Enables or disables drives attached to the ATA connectors on the system board and lists the controller details Off A device attached to the interface is not usable ...

Page 137: ...1 The port is configured at 3F8h with IRQ 4 COM3 The port is configured at 3E8h with IRQ 4 PS 2 Mouse Port On default Enables or disables the onboard PS 2 compatible mouse controller Off The PS 2 legacy mouse port is disabled On The PS 2 legacy mouse port is enabled LED color Adjusts the color of the front and back LEDs see Front and Back View of the Computer on page 13 Performance Multiple CPU Co...

Page 138: ...ult This option locks the system password field with the administrator admin password NOTE When the system password field is locked you can no longer disable password security by pressing Ctrl Enter when the computer starts Execute Disable On default Enables or disables Execute Disable Memory Protection technology Off Execute Disable Memory Protection technology is disabled On Execute Disable Memo...

Page 139: ...ting restores the computer s factory installed default settings Cancel Do not restore factory installed default settings Continue Restore factory installed default settings Event Log Displays the system event log Mark all entries Mark all event log entries as read R Clear log Clear all event log entries NOTE Once an event log entry is marked as read R that entry cannot be marked as unread U POST B...

Page 140: ...rt the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press F12 The BIOS detects the device and adds the USB flash option to the boot menu NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation NOTE An error message is generated only after the comput...

Page 141: ...e Menu appears If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 4 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight the device that is to be used for the current boot only and then press Enter For example if you are boot...

Page 142: ...ff Computer b In the Turn off computer window click Turn off The computer performs a shutdown of the operating system and then turns off NOTE Ensure that the computer is off and not in a power management mode If you cannot shut down the computer using the operating system press and hold the power button for 4 seconds 7 Disconnect the keyboard and mouse then disconnect the computer and monitor from...

Page 143: ...oximately 5 seconds NOTICE The password jumper plug must be reinstalled on the password jumper pins in order to enable the password feature 5 Remove the jumper plug from the CMOS jumper pins and then reinstall the plug on the password jumper pins to enable the password feature 6 Close the computer cover see Replacing the Computer Cover on page 127 NOTICE To connect a network cable first plug the c...

Page 144: ...rn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab The heads may become misaligned and prevent the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use ...

Page 145: ...r s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition...

Page 146: ...l area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipm...

Page 147: ...listed and your call will be routed appropriately When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator NOTE The contact information provided was deemed correct at the time that this document went to print and is subject to change Pr...

Page 148: ...cess Code 0011 Country Code 61 City Code 2 Website support ap dell com E mail support ap dell com contactus Technical Support XPS toll free 1300 790 877 General Support 13DELL 133355 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales 0820 240 530 00 Home Small Business Fax 0820...

Page 149: ...rt 1 877 890 0751 Bolivia Website www dell com bo E mail la techsupport dell com General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www dell com br E mail BR TechSupport dell com Customer Care and Tech Support 0800 90 3355 Technical Support Fax 51 2104 5470 Customer Care Fax 51 2104 5480 Sales 0800 722 3498 British Virgin Islands General ...

Page 150: ...anty Phone Support small med large business government toll free 1 800 387 5757 Hardware Warranty Phone Support printers projectors televisions handhelds digital jukebox and wireless 1 877 335 5767 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands E mail la techsupp...

Page 151: ...Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 ...

Page 152: ...Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll free 1 866 278 6821 Dominican Republic Website www dell com do E mail la techsupport dell com General Support 1 800 156 1588 Ecuador Website w...

Page 153: ... Codes 1 4 Website support euro dell com Home and Small Business Technical Support for XPS 0825 387 129 Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Support 0825 004 719 Cus...

Page 154: ...7000 Greece International Access Code 00 Country Code 30 Website support euro dell com Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada E mail la techsupport dell com General Support toll free 1 866 540 3355 Guatemala E mail la techsupport dell com General Support ...

Page 155: ...bal Customer Programs 00852 3416 0908 Medium Business Division 00852 3416 0912 Home and Small Business Division 00852 2969 3105 India Website support ap dell com E mail india_support_desktop dell com india_support_notebook dell com india_support_Server dell com Technical Support XPS computers 0802 506 8033 or toll free 1800 425 2066 Technical Support portables desktops servers and storage 16003380...

Page 156: ...0103 Switchboard 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care dial within U K only 0870 907 4499 U K Sales dial within U K only 0870 907 4000 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard ...

Page 157: ...erEdge Dell PowerConnect and Dell PowerVault toll free 0120 198 498 Technical Support outside of Japan PowerApp PowerEdge PowerConnect and PowerVault 81 44 556 4162 Technical Support projectors PDAs printers routers toll free 0120 981 690 Technical Support outside of Japan projectors PDAs printers routers 81 44 556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 380...

Page 158: ... U S A 512 728 3883 Sales Austin Texas U S A 512 728 4397 SalesFax Austin Texas U S A 512 728 4600 or 512 728 3772 Luxembourg International Access Code 00 Country Code 352 Website support euro dell com Support 342 08 08 075 Home Small Business Sales 32 0 2 713 15 96 Corporate Sales 26 25 77 81 Customer Care 32 0 2 481 91 19 Fax 26 25 77 82 Macao Country Code 853 Technical Support toll free 0800 10...

Page 159: ...8 202 Corporate Sales toll free 1 800 888 213 Mexico International Access Code 00 Country Code 52 E mail la techsupport dell com Customer Technical Support 001 877 384 8979 or 001 877 269 3383 Sales 50 81 8800 or 01 800 888 3355 Customer Service 001 877 384 8979 or 001 877 269 3383 Main 50 81 8800 or 01 800 888 3355 Montserrat E mail la techsupport dell com General Support toll free 1 866 278 6822...

Page 160: ...il support ap dell com contactus Technical Support XPS toll free 0800 335 540 General Support 0800 441 567 Nicaragua E mail la techsupport dell com General Support 001 800 220 1377 Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com Technical Support for XPS 815 35 043 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 H...

Page 161: ...00 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico E mail la techsupport dell com General Support 1 877 537 3355 St Kitts and Nevis Website www dell com kn E mail la techsupport dell com General Support toll free 1 866 540 3355 St Lucia Website www dell com lc E mail la techsupport dell com General Support toll free 1 866 464 4352 St Vincent and the Grenadines Website www dell com vc E mail l...

Page 162: ...ue International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011...

Page 163: ...mall Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 020 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com Technical Support for XPS 0848 33 88 57 Technical Support Home and Small Business for all other Del...

Page 164: ...dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Care toll free 1800 006 007 option 7 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago Website www dell com tt E mail la techsupport dell com General Support toll free 1 ...

Page 165: ...Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS computers only 0870 366 4180 Technical Support Corporate Preferred Accounts PCA 1000 employees 0870 908 0500 Technical Support for all other products 0870 353 0800 General Home and Small Business Fax 0870 907 4006 Urugu...

Page 166: ... Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 33...

Page 167: ...ezuela Website www dell com ve E mail la techsupport dell com General Support 0800 100 4752 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers book book Page 167 Friday October 27 2006 4 02 PM ...

Page 168: ...168 Appendix book book Page 168 Friday October 27 2006 4 02 PM ...

Page 169: ... on a floppy CD DVD or hard drive As a precaution back up the data files from your hard drive regularly battery A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet battery life span The length of time years during which a portable computer battery is able to be depleted and recharged battery operating time The length ...

Page 170: ...hen erased and written over rewritten CD RW drive A drive that can read CDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD RW discs multiple times but you can write to CD R discs only once CD RW DVD drive A drive sometimes referred to as a combo drive that can read CDs and DVDs and write to CD RW rewritable CDs and CD R recordable CDs discs You can write to CD ...

Page 171: ... drives read most CD media as well DVD drive A drive that uses optical technology to read data from DVDs and CDs DVD player The software used to watch DVD movies The DVD player displays a window with buttons that you use to watch a movie DVD R DVD recordable A recordable version of a DVD Data can be recorded only once onto a DVD R Once recorded the data cannot be erased or written over DVD RW DVD ...

Page 172: ...a drive or disk is formatted the existing information on it is lost FSB front side bus The data path and physical interface between the processor and RAM FTP file transfer protocol A standard Internet protocol used to exchange files between computers connected to the Internet G G gravity A measurement of weight and force GB gigabyte A measurement of data storage that equals 1024 MB 1 073 741 824 b...

Page 173: ...ommunicate with that device IrDA Infrared Data Association The organization that creates international standards for infrared communications IRQ interrupt request An electronic pathway assigned to a specific device so that the device can communicate with the processor Each device connection must be assigned an IRQ Although two devices can share the same IRQ assignment you cannot operate both devic...

Page 174: ...ard and internal You typically use your modem to connect to the Internet and exchange e mail module bay A bay that supports devices such as optical drives a second battery or a Dell TravelLite module monitor The high resolution TV like device that displays computer output mouse A pointing device that controls the movement of the cursor on your screen Typically you roll the mouse over a hard flat s...

Page 175: ...ostics programs loaded automatically by the BIOS that perform basic tests on the major computer components such as memory hard drives and video If no problems are detected during POST the computer continues the start up processor A computer chip that interprets and executes program instructions Sometimes the processor is referred to as the CPU central processing unit program Any software that proc...

Page 176: ...up program differs from system setup shortcut An icon that provides quick access to frequently used programs files folders and drives When you place a shortcut on your Windows desktop and double click the icon you can open its corresponding folder or file without having to find it first Shortcut icons do not change the location of files If you delete a shortcut the original file is not affected Al...

Page 177: ... U UMA unified memory allocation System memory dynamically allocated to video UPS uninterruptible power supply A backup power source used when the electrical power fails or drops to an unacceptable voltage level A UPS keeps a computer running for a limited amount of time when there is no electrical power UPS systems typically provide surge suppression and may also provide voltage regulation Small ...

Page 178: ...our or 33 W for 2 hours wallpaper The background pattern or picture on the Windows desktop Change your wallpaper through the Windows Control Panel You can also scan in your favorite picture and make it wallpaper WLAN wireless local area network A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access...

Page 179: ...18 line out 18 mouse 17 network adapter 17 power 16 serial 18 sound 18 USB 15 18 contacting Dell 147 copying CDs general information 34 helpful tips 35 how to 34 copying DVDs general information 34 helpful tips 35 how to 34 cover closing 127 D Dell contacting 145 147 support policy 143 support site 11 Dell Diagnostics 64 Dell Premier Support website 9 diagnostic lights 61 diagnostics Dell 64 light...

Page 180: ...4 problems 49 installing parts before you begin 75 recommended tools 75 turning off your computer 75 Internet problems 47 K keyboard connector 17 problems 50 L labels Microsoft Windows 10 Service Tag 10 lights diagnostic 61 front of computer 61 hard drive activity 15 link integrity 17 network 17 network activity 17 power 14 M media card reader using 36 memory 4 GB configurations 82 DDR2 overview 8...

Page 181: ... computer stops responding 50 Dell Diagnostics 64 diagnostic lights 61 drives 45 DVD drive 46 e mail 47 error messages 48 general 50 hard drive 47 IEEE 1394 49 Internet 47 keyboard 50 memory 52 modem 47 monitor hard to read 59 monitor is blank 58 mouse 53 problems continued network 53 power 54 power light conditions 54 printer 55 program crashes 51 program stops responding 51 programs and Windows ...

Page 182: ... 11 System Restore 69 system setup 134 entering 134 options 135 screens 134 T technical support policy 143 telephone numbers 147 transferring information to a new computer 32 troubleshooting Dell Diagnostics 64 diagnostic lights 61 Hardware Troubleshooter 71 Help and Support Center 11 restore to previous state 69 tips 45 TV connect to computer 20 U USB booting to devices 141 connector 18 connector...

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