Dell XPS 15z, Setup Manual

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57
Solving Problems
Lockups and Software
Problems
If the computer does not start up — Ensure
that the AC adapter cable is firmly connected
to the computer and to the electrical outlet.
If a program stops responding —
End the program:
Press <Ctrl><Shift><Esc> simultaneously. 1.
Click 2. Applications .
Select the program that is no longer
3.
responding
Click
4. End Task
.
If a program crashes repeatedly
— Check
the software documentation. If necessary,
uninstall and then reinstall the program.
NOTE:
Software usually includes
installation instructions in its
documentation or on the CD.
If the computer stops responding or a solid
blue screen appears
—
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by
pressing a key on your keyboard, or by
moving your mouse, press the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.
If a program is designed for an earlier
Microsoft Windows operating system
—
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to an earlier version of Microsoft
Windows operating system.