Dell XPS 13-9350 Service Manual Download Page 1

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XPS 13
Service Manual

Computer Model: XPS 13–9350

Regulatory Model: P54G

Regulatory Type: P54G002

Summary of Contents for XPS 13-9350

Page 1: ...XPS 13 Service Manual Computer Model XPS 13 9350 Regulatory Model P54G Regulatory Type P54G002 ...

Page 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Page 3: ...computer 10 Removing the base cover 11 Procedure 11 Replacing the base cover 14 Procedure 14 Removing the battery 15 Prerequisites 15 Procedure 15 Replacing the battery 18 Procedure 18 Post requisites 18 Removing the solid state drive 19 Prerequisites 19 Procedure 19 Replacing the solid state drive 21 Procedure 21 Post requisites 22 3 ...

Page 4: ...ers 27 Prerequisites 27 Procedure 27 Replacing the speakers 29 Procedure 29 Post requisites 29 Removing the coin cell battery 30 Prerequisites 30 Procedure 30 Replacing the coin cell battery 32 Procedure 32 Post requisites 32 Removing the heat sink 33 Prerequisites 33 Procedure 33 Replacing the heat sink 35 Procedure 35 Post requisites 35 4 ...

Page 5: ...ving the touch pad 39 Prerequisites 39 Procedure 40 Replacing the touch pad 42 Procedure 42 Post requisites 42 Removing the I O board cable 43 Prerequisites 43 Procedure 43 Replacing the I O board cable 45 Procedure 45 Post requisites 45 Removing the I O board 46 Prerequisites 46 Procedure 46 Replacing the I O board 49 Procedure 49 Post requisites 49 5 ...

Page 6: ... assembly 54 Prerequisites 54 Procedure 54 Replacing the display assembly 60 Procedure 60 Post requisites 61 Removing the system board 62 Prerequisites 62 Procedure 62 Replacing the system board 67 Procedure 67 Post requisites 68 Removing the power adapter port 69 Prerequisites 69 Procedure 69 Replacing the power adapter port 71 Procedure 71 Post requisites 71 6 ...

Page 7: ... keyboard 76 Prerequisites 76 Procedure 77 Replacing the keyboard 80 Procedure 80 Post requisites 80 Removing the palm rest 81 Prerequisites 81 Procedure 82 Replacing the palm rest 84 Procedure 84 Post requisites 84 Flashing the BIOS 85 Getting help and contacting Dell 86 Self help resources 86 Contacting Dell 87 7 ...

Page 8: ...structions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all cables such as telephone cables network cables and so on from your computer 5 Disconnect all attached devices and peripherals such as keyboard mouse monitor and so on from your computer 6 Remove any media card and optical disc from your computer if applicable Safety instructions Use the fo...

Page 9: ...UTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have...

Page 10: ...sure that no stray screws remain inside your computer 2 Connect any external devices peripherals and cables you removed before working on your computer 3 Replace any media cards discs and any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 10 ...

Page 11: ...in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Close the display and turn the computer over 2 Using your fingertips open the system badge 11 ...

Page 12: ...3 Remove the screws that secure the base cover to the palm rest assembly 1 screws 9 2 system badge 3 base cover 4 Starting from the back of the computer pry up the base cover using a plastic scribe 12 ...

Page 13: ...5 Lift the base cover off the palm rest assembly 1 palm rest assembly 2 base cover 3 plastic scribe 13 ...

Page 14: ...fter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the base cover with the screw holes on the palm rest assembly and snap the base cover into place 2 Using your fingertips turn the system badge over 3 Replace the screws that secure the base cover to the palm rest assembl...

Page 15: ... in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Disconnect the battery cable from the system board 15 ...

Page 16: ...2 Peel off the tapes that secure the speaker cable to the battery 1 battery cable 2 speaker cable 3 tapes 6 3 Remove the screws that secure the battery to the palm rest assembly 16 ...

Page 17: ...4 Lift the battery off the palm rest assembly 1 palm rest assembly 2 battery 3 screws 4 5 Turn the computer over open the display and press the power button for about 5 seconds to ground the computer 17 ...

Page 18: ...orking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Adhere the tapes that secure the speaker cable to the battery 3 Replace the screws that secure the battery to the palm rest assembly 4 Connect the battery cable to t...

Page 19: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove...

Page 20: ...2 Slide and remove the solid state drive from the solid state drive slot 1 solid state drive slot 2 screw 3 solid state drive 20 ...

Page 21: ...r follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the hard drive Procedure 1 Align the notches on the solid state drive with the tabs in the solid state drive slot 2 Slide the solid state drive at an angle into...

Page 22: ...olid state drive down and replace the screw that secures the solid state drive to the system board 1 solid state drive slot 2 tab 3 notch 4 solid state drive 5 screw Post requisites 1 Replace the battery 2 Replace the base cover 22 ...

Page 23: ...ow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screw that secures the wireless card bracket to the system board 2 Lift the wireless card bracket off the wireless card 3 Disconnect the wireless card ...

Page 24: ...4 Slide and remove the wireless card out of the wireless card slot 1 wireless card bracket 2 screw 3 antenna cables 2 4 wireless card 5 wireless card slot 24 ...

Page 25: ...1 Align the notches on the wireless card with the tabs in the wireless card slot CAUTION To avoid damage to the wireless card never place cables under the wireless card 2 Slide the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color schemes for the wireless card supported by your computer Conne...

Page 26: ...at secures the wireless card bracket to the system board 1 wireless card 2 notch 3 tab 4 antenna cables 2 5 screw 6 wireless card bracket 7 wireless card slot Post requisites 1 Replace the battery 2 Replace the base cover 26 ...

Page 27: ...n After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the speaker cable from the system board 2 Remove the screws that secure the speakers to the palm rest assembly 3 Note the speaker cable routing and peel off the tapes that ...

Page 28: ...4 Lift the speakers along with its cables off the palm rest assembly 1 tapes 2 2 system board 3 speaker cable 4 screws 4 5 speakers 2 6 palm rest assembly 28 ...

Page 29: ...r more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts on the palm rest assembly place the speakers on the palm rest assembly 2 Replace the screws that secure the speakers to the palm rest assembly 3 Route the speaker cable on the system board and adhere the tapes to the system board 4 Connect the speaker cab...

Page 30: ...orking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Remove the battery Procedure...

Page 31: ...2 Note the location of the coin cell battery and pry it off the palm rest assembly 1 coin cell battery cable 2 palm rest assembly 3 coin cell battery 31 ...

Page 32: ... After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Connect the coin cell battery cable to the system board Post requisites 1 Replace the battery 2 Replace the base cover 32 ...

Page 33: ...page at www dell com regulatory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Remov...

Page 34: ...2 Lift the heat sink off the system board 1 heat sink 2 screws 4 34 ...

Page 35: ...y_compliance CAUTION Incorrect alignment of the heat sink can damage the system board and processor NOTE The original thermal grease can be reused if the original system board and heat sink are reinstalled together If either the system board or the heat sink is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Align the screw holes on the ...

Page 36: ...ter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Peel off the tape that secures the battery status light cable to the keyboard controls board 2 Lift the latch and disconnect the battery status light cabl...

Page 37: ...3 Note the battery status light cable routing and peel off the cable from the palm rest assembly 1 tape 2 keyboard controls board 3 latch 4 battery status light cable 5 palm rest assembly 37 ...

Page 38: ...ices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the battery status light cable to the palm rest assembly 2 Route the battery status light cable and adhere it to the palm rest assembly 3 Slide the battery status light cable into the battery status light cable connector and press down on the latch to secure the cable 4 Adhere the tape that secure...

Page 39: ... and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 39 ...

Page 40: ...and disconnect the touch pad cable from the system board 1 latch 2 touch pad cable 2 Peel off the touch pad cable from the keyboard and palm rest assembly 3 Remove the screws that secure the touch pad to the palm rest assembly 40 ...

Page 41: ...4 Lift the touch pad from the inner edge and remove it from the palm rest assembly 1 screws 4 2 palm rest assembly 3 touch pad 41 ...

Page 42: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the touch pad with the screw holes on the palm rest assembly 2 Replace the screws that secure the touch pad to the palm rest assembly 3 Slide the touch pad cable into the system board and press down on the latch to secure the cable 4 Route the touch pad cable and adhere the c...

Page 43: ...ur computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Lift the latches and disconnect the I O board cable from the system board and the I O board 43 ...

Page 44: ...2 Note the I O board cable routing and peel off the cable from the keyboard 1 latches 2 2 I O board cable 3 keyboard 44 ...

Page 45: ...r follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the I O board cable into the connector on the system board and the I O board and press down on the latches to secure the cable 2 Adhere the I O board cable to the keyboard Post requisites 1 Replace the battery...

Page 46: ...e instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screws that secure the I O board to the palm rest assembly 2 Peel off the tape that secures the display cable to the I O board 3 Disconnect the media card r...

Page 47: ...4 Lift the latch and disconnect the I O board cable from the I O board 1 tape 2 screws 2 3 media card reader cable 4 latch 5 I O board cable 6 display cable 47 ...

Page 48: ...5 Starting from the outer edge slide the I O board from under the fan and remove it from the palm rest assembly 1 palm rest assembly 2 I O board 48 ...

Page 49: ..._compliance Procedure 1 Slide the I O board under the fan and align the screw holes on the I O board with the screw holes on the palm rest assembly 2 Align the screw hole on the display cable with the screw hole on the I O board 3 Replace the screws that secure the I O board to the palm rest assembly 4 Slide the I O board cable into the I O board and press down on the latch to secure the cable 5 C...

Page 50: ...mputer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Peel off the tape that secures the battery status light cable to the keyboard controls board 2 Peel off the tape that secures the keyboard controls boa...

Page 51: ...rd cable and the battery status light cable from the keyboard controls board 1 tapes 2 2 keyboard backlight cable 3 keyboard cable 4 keyboard controls board cable 5 latches 4 6 keyboard controls board 7 battery status light cable 4 Note the location of the keyboard controls board on the palm rest assembly 51 ...

Page 52: ...5 Using a plastic scribe pry up the keyboard controls board off the palm rest assembly 1 plastic scribe 2 keyboard controls board 3 palm rest assembly 52 ...

Page 53: ...me page at www dell com regulatory_compliance Procedure 1 Adhere the keyboard controls board to the palm rest assembly 2 Slide the keyboard backlight cable the keyboard cable the keyboard controls board cable and the battery status light cable into the keyboard controls board and press down the latches to secure cables 3 Adhere the tape that secures the keyboard controls board to the palm rest ass...

Page 54: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the touch screen cable optional and camera cable from the system board 2 Peel off the tape that secures the antenna cables to the system board 3 Remove the screw that secures the wireless card brac...

Page 55: ...antenna cables 6 wireless card 7 tape 6 Remove the screw that secures the display cable to the I O board 7 Peel off the tapes that secure the display cable to the fan and the I O board 8 Disconnect the media card reader cable from the I O board 9 Note the display cable routing and remove the cable from the routing guides on the fan 55 ...

Page 56: ...play cable bracket 1 tapes 4 2 screw 3 media card reader cable 4 display cable 5 routing guides 2 11 Remove the screws that secure the display cable bracket to the system board 12 Lift the display cable bracket off the display cable 56 ...

Page 57: ...13 Using the pull tab disconnect the display cable from the system board 1 display cable 2 display cable bracket 3 screws 2 57 ...

Page 58: ...14 Open the palm rest assembly and then remove the screws that secure the display hinges to the palm rest assembly 1 palm rest assembly 2 display assembly 3 display hinges 2 4 screws 4 58 ...

Page 59: ...15 Slide and remove the palm rest assembly from the display hinges 1 palm rest assembly 2 display assembly 59 ...

Page 60: ...le through the routing guides on the fan 5 Align the screw hole on the display cable with the screw hole on the I O board 6 Replace the screw that secures the display cable to the I O board 7 Connect the media card reader cable to the I O board 8 Adhere the tapes that secure the display cable to the fan and the I O board 9 Connect the display cable to the system board 10 Align the screw holes on t...

Page 61: ...17 Connect the touch screen cable optional and camera cable to the system board Post requisites 1 Replace the battery 2 Replace the base cover 61 ...

Page 62: ...ard NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the desired changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Prerequisites 1 Remove the base cover...

Page 63: ...ptional 2 camera cable 3 tape 4 power adapter port cable 5 coin cell battery cable 6 speaker cable 7 keyboard controls board cable 8 latch 4 Peel off the tape from the display cable bracket 5 Peel off the tapes that secure the speaker cable to the system board 6 Disconnect the fan cable from the system board 63 ...

Page 64: ...e and the touch pad cable from the system board 1 tapes 3 2 latches 2 3 I O board cable 4 touch pad cable 5 fan cable 8 Remove the screws that secure the display cable bracket to the system board 9 Lift the display cable bracket off the display cable 64 ...

Page 65: ...10 Using the pull tab disconnect the display cable from the system board 1 display cable bracket 2 screws 2 3 display cable 11 Remove the screws that secure the system board to the palm rest assembly 65 ...

Page 66: ...12 Starting from the outer edge lift the system board at an angle and remove it from under the tabs on the palm rest assembly 1 screws 6 2 system board 3 palm rest assembly 66 ...

Page 67: ...tem board under the tabs on the palm rest assembly and align the screw holes on the system board with the screw holes on the palm rest assembly 2 Replace the screws that secure the system board to the palm rest assembly 3 Slide the I O board cable the touch pad cable and the keyboard controls board cable into the system board and press down on the connector latches to secure the cables 4 Connect t...

Page 68: ...Post requisites 1 Replace the heat sink 2 Replace the solid state drive 3 Replace the wireless card 4 Replace the battery 5 Replace the base cover 68 ...

Page 69: ...computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Follow the procedure from step 1 to step 12 in Removing the System Board Procedure 1 Remove the screw that secures the power adapter port to the palm rest assembly 2 Note the power adapter port ...

Page 70: ...3 Lift the power adapter port off the palm rest assembly 1 screw 2 power adapter port 3 palm rest assembly 70 ...

Page 71: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hole on the power adapter port with the screw hole on the palm rest assembly 2 Replace the screw that secures the power adapter port to the palm rest assembly 3 Route the power adapter port cable through the routing guide on the palm rest assembly Post requisites 1 Follow the procedure from ...

Page 72: ...puter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Follow the procedure from step 1 to step 12 in Removing the System Board Procedure 1 Peel off the tapes that secure the display cable t...

Page 73: ...2 Note the display cable routing and remove the cable from the routing guides on the fan 1 tapes 3 2 display cable 3 routing guides 2 3 Remove the screw that secures the fan to the palm rest assembly 73 ...

Page 74: ...4 Lift the fan along with its cable off the palm rest assembly 1 screw 2 fan 3 palm rest assembly 74 ...

Page 75: ...egulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the fan with the screw holes on the palm rest assembly 2 Replace the screw that secures the fan to the palm rest assembly 3 Route the display cable through the routing guides on the fan 4 Adhere the tapes that secure the display cable to the fan Post requisites 1 Follow the procedure from step...

Page 76: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the speakers 5 Remove the coin cell battery 6 Remove the heat sink 7 Remove the I O board 8 Follow the procedure from step 1 to step 12 in Removing the System Boar...

Page 77: ...rd backlight cable from the keyboard controls board 1 keyboard backlight cable 2 latches 2 3 keyboard cable 4 keyboard controls board 2 Note the routing of the touch pad cable the I O board cable and the keyboard controls board cable and peel off the cables from the keyboard 77 ...

Page 78: ...3 Remove the screws that secure the keyboard to the palm rest assembly 1 screws 30 2 keyboard 3 palm rest assembly 78 ...

Page 79: ...4 Lift the keyboard off the palm rest assembly 1 keyboard 2 palm rest assembly 79 ...

Page 80: ...on the palm rest assembly 2 Replace the screws that secure the keyboard to the palm rest assembly 3 Adhere the touch pad cable the I O board cable and the keyboard controls board cable to the keyboard 4 Slide the keyboard cable and the keyboard backlight cable into the keyboard controls board and press down on the latches to secure the cables Post requisites 1 Replace the I O board cable 2 Replace...

Page 81: ...afety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the battery status light cable 4 Remove the wireless card 5 Remove the heat sink 6 Remove the I O board 7 Remove the speakers 8 Remove the coin cell battery 9 Remove the touch pad 10 Follow the procedure from step 1 to step 12 in Rem...

Page 82: ...Procedure 1 Open the palm rest and then remove the screws that secure the palm rest to the display hinges 1 palm rest 2 display assembly 3 display hinges 2 4 screws 4 82 ...

Page 83: ...2 Slide and remove the palm rest from the display hinges 1 palm rest 2 display assembly 83 ...

Page 84: ...rocedure 1 Slide the palm rest under the display hinges and align the screw holes on the palm rest with the screw holes on the display hinges 2 Replace the screws that secure the palm rest to the display hinges 3 Close the palm rest Post requisites 1 Replace the keyboard 2 Replace the I O board cable 3 Replace the fan 4 Replace the system board 5 Replace the touch pad 6 Replace the coin cell batte...

Page 85: ...have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download File to download the latest version of the BIOS for your computer 8 Save the file and once the download is complete navigate to the folder where you saved the BIOS updat...

Page 86: ...ows 8 1 and Windows 10 In Windows search type Help and Support and press Enter Accessing help in Windows 7 Click Start Help and Support Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Learn about you...

Page 87: ...see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 87 ...

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