Dell Vostro 15 3578 Owner'S Manual Download Page 5

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Advantages of HDMI................................................................................................................................................. 52

USB features.................................................................................................................................................................... 53

4 System specifications..................................................................................................................................56

Technical specifications...................................................................................................................................................56
Hot key combinations......................................................................................................................................................58

5 System setup...............................................................................................................................................59

Assigning a system password and setup password............................................................................................... 73
Deleting or changing an existing system and or setup password........................................................................ 73

6 Software...................................................................................................................................................... 74

7 Troubleshooting........................................................................................................................................... 80

Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................80

Running the ePSA diagnostics................................................................................................................................. 80

Diagnostic LED.................................................................................................................................................................80
Real Time Clock reset.......................................................................................................................................................81

8 Contacting Dell............................................................................................................................................ 83

Contents

Summary of Contents for Vostro 15 3578

Page 1: ...Dell Vostro 15 3578 Owner s Manual Regulatory Model P63F Regulatory Type P63F002 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 01 Rev A01 ...

Page 3: ...he optical drive bracket 13 Installing the optical drive 13 Keyboard 13 Removing the keyboard 13 Installing the keyboard 15 Base cover 15 Removing the base cover 15 Installing the base cover 18 Hard drive 18 Removing the hard drive assembly 18 Removing the hard drive from the hard drive bracket 19 Installing the hard drive into the hard drive bracket 20 Installing the hard drive assembly 21 Finger...

Page 4: ...d Output board 37 Power connector port 37 Removing the power connector 37 Installing the power connector 38 Display assembly 39 Removing the display assembly 39 Installing the display assembly 41 Display bezel 41 Removing the display bezel 42 Installing the display bezel 42 Camera 43 Removing the camera 43 Installing the camera 44 Display panel 44 Removing the display panel 44 Installing the displ...

Page 5: ... setup password 73 Deleting or changing an existing system and or setup password 73 6 Software 74 Supported operating systems 74 Downloading drivers 74 Intel chipset drivers 75 Battery drivers 76 Intel HID Event Filter 76 Intel Dynamic Platform and Thermal Framework 77 Disk drivers 77 Realtek PCI E Memory Card 77 Graphics controller driver 77 Bluetooth drivers 78 Network drivers 78 Realtek Audio 7...

Page 6: ...s connected to bare metal and never to a painted or non metal surface The wrist strap should be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especially sensitive components such as expa...

Page 7: ...ar and tear and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage It is recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to damage over time When using an unmonitored kit it is a best practice to regularly test the strap prior to each service call and at a...

Page 8: ...er lifting or setting down the load Do not add the weight of your body to the load Avoid twisting your body and back 6 Follow the same techniques in reverse to set the load down Before working inside your computer 1 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer 3 If the computer is connected to a docking device docked un...

Page 9: ...es such as a port replicator or media base and replace any cards such as an ExpressCard 2 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer Working on your computer 9 ...

Page 10: ... for screws 0 1 and the 1 screw driver is for screws 2 4 Screw size list Table 1 Vostro 15 3578 screw size list Component M2x2 Big head 07 M2x2 Big head 05 M2x2 5 M2x5 M2x3 Thin head M2x3 M2 5x2 5 Big head M2 5x8 M3x3 Optical drive bridge 3 Optical drive bracket 1 Base Cover 8 1 8 Hard drive 4 Hard drive bracket 4 System fan 2 System board 4 1 Support bracket 4 3 Display assembly 3 Display panel 4...

Page 11: ...ve the battery a Slide the release latch to release the battery 1 b Remove the battery from the computer 2 Installing the battery 1 Insert the battery into the slot and press until it clicks into place 2 Follow the procedures in After working inside your computer Removing and installing components 11 ...

Page 12: ... b Using a plastic scribe push the tab in the direction of the arrow indicated on the chassis 2 c Slide the optical drive out of the computer 3 Removing the optical drive bracket 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive 3 To remove the optical drive from the bracket a Remove the M2x3 screw that secures the optical drive bracket 12 Removin...

Page 13: ...o the slot until it clicks into place 2 Tighten the M2x5 screw to secure the optical drive to the computer 3 Install the Battery 4 Follow the procedure in After working inside your computer Keyboard Removing the keyboard 1 Follow the procedure in Before working inside your computer 2 Remove the Battery 3 To remove the keyboard a Using a plastic scribe release the five tabs from the slots located a...

Page 14: ...4 To remove the keyboard cable a Disconnect the keyboard cable from the system board b Remove the keyboard from the computer 14 Removing and installing components ...

Page 15: ...place 4 Install the Battery 5 Follow the procedure in After working inside your computer Base cover Removing the base cover 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard 3 To remove the base cover a Disconnect the optical drive connector and lift it to remove it from the system board 1 Removing and installing components 15 ...

Page 16: ...he 5 M2x5 screws that secure the base cover 2 4 Flip the computer and remove the screws 8 screws M2 5x8 3 screws M2x2 2 screws M2x5 that secure the base cover to the computer 16 Removing and installing components ...

Page 17: ...5 To remove the base cover a Use a scribe to pry the edges of the base cover 1 b Lift the base cover and remove it from the computer 2 Removing and installing components 17 ...

Page 18: ...ter 4 Flip the computer over 5 Open the display and connect the optical drive connector to the system board 6 Tighten the screws to secure the base cover to the palm rest 7 Install the a Keyboard b Optical drive c Battery 8 Follow the procedure in After working inside your computer Hard drive Removing the hard drive assembly 1 Follow the procedure in Before working inside your computer 2 Remove th...

Page 19: ...ving the hard drive from the hard drive bracket 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard d Base cover e Hard drive assembly 3 To remove the hard drive from the hard drive assembly a Pull the hard drive cable connector to remove it from the hard drive b Remove the 4 M3x3 screws that secure the hard drive bracket to the hard driv...

Page 20: ... insert the hard drive into the hard drive bracket 2 Tighten the M3x3 screws to secure the hard drive to the hard drive bracket 3 Connect the hard drive cable connector to the hard drive 4 Install the a Hard drive assembly b Base cover c Keyboard 20 Removing and installing components ...

Page 21: ...rocedures in After working inside your computer Fingerprint reader Removing the fingerprint reader 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard d Base cover e Hard drive 3 To remove the fingerprint reader bracket a Disconnect the fingerprint reader from the connector on the system board 1 b Remove the tape that secures the fingerpr...

Page 22: ...4 Remove the fingerprint reader a Lift the fingerprint reader board from the computer 22 Removing and installing components ...

Page 23: ...print reader cable to the connector on the system board 5 Install the a Hard drive b Base cover c Keyboard d Optical drive e Battery 6 Follow the procedures in After working inside your computer WLAN card Removing the WLAN card 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard d Base cover 3 To remove the WLAN card a Remove the 1 M2x3 s...

Page 24: ... the WLAN card 1 Install the WLAN card to the connector on the system board 2 Connect the WLAN cables to the connectors on the WLAN card 3 Place the securing tab on the WLAN card and tighten the 1 M2x3 screw on the computer 4 Install the a Base cover b Keyboard c Optical drive d Battery 5 Follow the procedure in After working inside your computer 24 Removing and installing components ...

Page 25: ...e cover 3 To remove memory module a Pull the clips securing the memory module until the memory module pops up 1 b Remove the memory module from the system board 2 Installing the memory module 1 Insert the memory module into the memory socket 2 Press the memory module until the clips secure the memory module 3 Install the Removing and installing components 25 ...

Page 26: ...ll battery Removing the coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard d Base cover 3 Removing the coin cell battery a Use a plastic scribe to lift the battery out of the slot 1 b Remove the battery 2 26 Removing and installing components ...

Page 27: ...Remove the a Battery b Optical drive c Keyboard d Base cover 3 To remove the power button board a Disconnect the system board cable from the computer 1 b Remove the display hinge screws M2 5x8 from the computer 2 c Flip the display hinge to reveal the power button board beneath the hinge 3 d Remove the 1 M2x2 Big head07 screw that secures the power button board to the chassis 4 e Peel the system b...

Page 28: ...en the screw 5 Connect the system board cable to the power button board 6 Tighten the screws to secure it to the power button board 7 Install the a Base cover b Keyboard c Optical drive d Battery 8 Follow the procedures in After working inside your computer Heat sink Removing the heat sink 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery 28 Removing and installi...

Page 29: ...nk with the screw holders on the system board 2 Tighten the captive screws to secure it to the system board NOTE Secure the screws in the order of the callout numbers 1 2 3 4 3 Install the a Base cover b Keyboard c Optical drive d Battery 4 Follow the procedures in After working inside your computer System fan Removing the system fan 1 Follow the procedure in Before working inside your computer 2 ...

Page 30: ...Lift and remove the system fan from the chassis 3 Installing the system fan 1 Align the system fan on the chassis 2 Secure the system fan to the computer by tightening the 2 M2x5 screws 3 Connect the system fan connector cable to the system board connector 4 Install the a Base cover b Keyboard c Optical drive d Battery 5 Follow the procedures in After working inside your computer 30 Removing and i...

Page 31: ...onnect the speaker cable from the computer 1 b Remove the speaker cable from the retention clips on the computer 2 c Remove the speakers from the computer 3 Installing the speakers 1 Place the speakers into the slots on the computer 2 Route the speaker cable through the retention clips on the computer 3 Connect the speaker cable to the system board Removing and installing components 31 ...

Page 32: ...d Removing the system board 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard d Base cover e Hard drive assembly f WLAN card g Memory module h Heat sink i System fan 3 Remove 1 M2 5x8 screw and lift the display hinge from the chassis 1 2 32 Removing and installing components ...

Page 33: ...king tab and disconnect the eDP connector 1 c power connector 2 d hard drive connector 3 e fingerprint connector 4 f I O connector 5 g touchpad connector 6 h speaker 7 5 Remove 2 M2x3 screw that secures the system board to the computer 1 and lift the system board 2 Removing and installing components 33 ...

Page 34: ...6 Flip the system board 7 To remove the system board a Peel the white adhesive tape and disconnect the power cable 1 b Remove the system board from the computer 2 34 Removing and installing components ...

Page 35: ...to the computer 6 Tighten the display hinge 1 M2 5x8 screw to the computer 7 Connect the following cables to the system board a hard drive connector b touchpad connector c speaker connector d I O connector e eDP connector f power connector g fingerprint connector 8 Install the a System fan b Heat sink c Memory module d WLAN Card e Hard drive assembly f Base cover g Keyboard h Optical drive Removin...

Page 36: ...llow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard d Base cover e Hard drive assembly 3 To remove the Input Output board I O board a Disconnect the I O board cable 1 b Remove 1 M2x3 screw 2 c Lift and remove the I O board from the computer 3 36 Removing and installing components ...

Page 37: ...r Power connector port Removing the power connector 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard d Base cover e Hard drive assembly f WLAN card g Memory module h Heat sink i System fan j Coin cell battery k System board 3 To remove the power connector a Lift the cable from the slot 1 b Remove the 1 M2x3 screw that secures the power...

Page 38: ...using 1 M2x3 screw 3 Route the power connector cable into the slot 4 Install the a System board b Coin cell battery c System fan d WLAN Card e Memory module f Heat sink g Hard drive assembly h Base cover i Keyboard j Optical drive k Battery 5 Follow the procedure in After working inside your computer 38 Removing and installing components ...

Page 39: ...mputer 2 Remove the a Battery b Optical drive c Keyboard d Base cover e Hard drive assembly f WLAN card 3 To remove the display assembly a Unroute the WLAN cable 1 b Peel white adhesive tape 2 c Lift the locking tab 3 d Disconnect the eDP cable 4 4 Flip the computer Removing and installing components 39 ...

Page 40: ...NOTE Place the chassis on the edge of a table with the display facing down a Remove the 3 M2 5x8 screws and lift the display hinge secured to the computer 1 b Lift and remove the display assembly 2 40 Removing and installing components ...

Page 41: ... cable securing tabs 3 Tighten the display hinges 3 M2 5x8 screws to secure the display assembly 4 Install the a WLAN Card b Hard drive assembly c Base cover d Keyboard e Optical drive f Battery 5 Follow the procedure in After working inside your computer Display bezel NOTE Non touch display panel Removing and installing components 41 ...

Page 42: ... Use a plastic scribe to release the tabs on the edges to release the display bezel from the display assembly b Remove the display bezel display assembly Installing the display bezel 1 Place the display bezel on the display assembly 2 Press the display bezel on the edges until it snaps onto the display assembly 3 Install the a Display assembly b WLAN Card c Hard drive assembly d Base cover e Keybo...

Page 43: ...ollow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard d Base cover e Hard drive assembly f WLAN card g Display assembly h Display bezel 3 To remove the camera a Disconnect the camera cable from the camera 1 b Remove the camera from the display assembly 2 Removing and installing components 43 ...

Page 44: ... your computer Display panel NOTE Non touch display panel Removing the display panel 1 Follow the procedure in Before working inside your computer 2 Remove the a Battery b Optical drive c Keyboard d Base cover e Hard drive assembly f WLAN card g Display assembly h Display bezel 3 To remove the display panel a Remove the 4 M2x3 screws that secure the display panel to the display assembly 1 b Lift t...

Page 45: ...ct the cable a Remove the tape that secures the eDP cable to the display panel 1 b Lift the locking tab and remove the eDP cable 2 c Remove the display panel from the computer 3 Removing and installing components 45 ...

Page 46: ...splay panel to the display assembly 5 Install the a Display bezel b Display assembly c WLAN Card d Hard drive assembly e Base cover f Keyboard g Optical drive h Battery 6 Follow the procedure in After working inside your computer Display hinges NOTE Non touch display panel Removing the display hinges 1 Follow the procedure in Before working inside your computer 2 Remove the 46 Removing and install...

Page 47: ...s to the display assembly 1 b Remove the display hinges 2 Installing the display hinges 1 Tighten the 6 M2 5x2 5 screws to secure the display hinges to the display assembly 2 Install the a Display panel b Display bezel c Display assembly d WLAN Card e Hard drive assembly f Base cover g Keyboard h Optical drive i Battery 3 Follow the procedure in After working inside your computer Removing and inst...

Page 48: ...ssembly f WLAN card g Memory module h Speaker i Heat sink j System fan k System board 3 Removing the screw support bracket a Remove the conductive tapes 1 b Remove the three M2x3 screws 2 c Lift and remove the screw support bracket 3 4 Removing the touchpad board a Remove the four M2x2 screws 1 b Lift and remove the touchpad board 2 48 Removing and installing components ...

Page 49: ... three M2xL3 screws and fix the screw bracket 4 Replace the conductive tapes 5 Install the a System board b System fan c Heat sink d Speaker e Memory module f WLAN card g Hard drive assembly h Base cover i Keyboard j Optical drive k Battery 6 Follow the procedure in After working inside your computer Removing and installing components 49 ...

Page 50: ... drive c Keyboard d Base cover e Hard drive assembly f Fingerprint reader g WLAN card h Memory module i Heat sink j System fan k System board l Input Output boards m Display assembly NOTE The component you are left with is the palmrest 3 Remove the palmrest assembly away from the computer 50 Removing and installing components ...

Page 51: ...sembly b Input Output boards c System board d System fan e Heat sink f Memory module g WLAN Card h Fingerprint reader i Hard drive assembly j Base cover k Keyboard l Optical drive m Battery 3 Follow the procedure in After working inside your computer Removing and installing components 51 ...

Page 52: ...3D gaming and 3D home theater applications Content Type Real time signaling of content types between display and source devices enabling a TV to optimize picture settings based on content type Additional Color Spaces Adds support for additional color models used in digital photography and computer graphics 4K Support Enables video resolutions far beyond 1080p supporting next generation displays th...

Page 53: ...lex data transfers and support for new transfer types Backward USB 2 0 compatibility New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3 0 USB 3 1 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 0 USB 3 1 Gen 1 specification They are Super Speed Hi Speed and Full Speed The new SuperSpeed mode has a transfer rate of 4 8...

Page 54: ...previously weren t USB territory like external RAID storage systems Listed below are some of the available SuperSpeed USB 3 0 USB 3 1 Gen 1 products External Desktop USB 3 0 USB 3 1 Gen 1 Hard Drives Portable USB 3 0 USB 3 1 Gen 1 Hard Drives USB 3 0 USB 3 1 Gen 1 Drive Docks Adapters USB 3 0 USB 3 1 Gen 1 Flash Drives Readers USB 3 0 USB 3 1 Gen 1 Solid state Drives USB 3 0 USB 3 1 Gen 1 RAIDs Op...

Page 55: ...ease of USB 3 0 USB 3 1 Gen 1 support in Windows 7 SuperSpeed support would trickle down to Vista Microsoft has confirmed this by stating that most of their partners share the opinion that Vista should also support USB 3 0 USB 3 1 Gen 1 Super Speed support for Windows XP is unknown at this point Given that XP is a seven year old operating system the likelihood of this happening is remote Technolog...

Page 56: ...ed UHD 620 Graphics AMD Radeon 520 Graphics with 2GB GDDR5 vRAM Display 15 6 inches HD 1366x768 220 nits TN Anti Glare Ultra slim 15 6 inches AG FHD 1920x1080 TN eDP flat Ultra slim 220nits Storage options 500 GB 5400RPM SATA hard drive 500 GB 7200RPM SATA hard drive 1 TB 5400RPM SATA hard drive 1 TB 7200RPM SATA hard drive 128 GB solid state drive SSD 256 GB solid state drive SSD Multimedia Integ...

Page 57: ... 1 1 x 1 9 x 4 3 Temperature range 0 to 40 C Operating 32 to 104 F Storage 40 to 70 C 40 to 158 F Connectivity 10 100 1000 Ethernet Wireless LAN Options Qualcomm QCA9377 802 11ac Dual Band 1x1 Wireless Adapter Bluetooth 4 1 Qualcomm QCA61x4A 802 11ac Dual Band 2x2 Wireless Adapter Bluetooth 4 1 Ports Slots and Chassis 2 USB 3 1 Gen 1 ports 1 USB 2 0 port HDMI 1 4 VGA RJ 45 SD 3 0 Memory card reade...

Page 58: ...r FHD Refresh Rate 60 Hz 60 Hz Horizontal Viewing Angle HD 40 40 degrees FHD 40 40 degrees Vertical Viewing Angle HD 10 30 degrees FHD 10 30 degrees Pixel Pitch HD 0 252 mm FHD 0 179 mm Power Consumption max HD 4 0 W FHD 3 7 W Hot key combinations Table 5 Hot key combinations Fn key combination Function Fn ESC Fn toggle Fn F1 Speaker mute Fn F2 Volume down Fn F3 Volume up Fn F4 Rewind or play prev...

Page 59: ...for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive ...

Page 60: ...rocessor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology Device Information SATA 0 SATA 1 LOM MAC Address Video Controller dGPU Video Controller Video BIOS Version Video Memory Panel Type Native Resolution Audio Controller Wi Fi Device Bluetooth Device Battery Information Displays the ba...

Page 61: ...lf Monitoring Analysis and Reporting Technology specification This option is disabled by default Enable SMART Reporting USB Configuration This field configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB Mass Storage Devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for OS If USB por...

Page 62: ... Strong Password Allows you to enforce the option to always set strong passwords Default Setting Enable Strong Password is not selected NOTE If Strong Password is enabled Admin and System passwords must contain at least one uppercase character one lowercase character and be at least 8 characters long Password Configuration Allows you to determine the minimum and maximum length of Administrator and...

Page 63: ... of the processor Enable CPU XD Support default Admin Setup Lockout Allows you to prevent users from entering Setup when an Administrator password is set Default Setting Enable Admin Setup Lockout is not selected Master Password Lockout When enabled this option will disable master password support Enable Master Password Lockout Default setting Enable Master Password Lockout is disabled SMM Securit...

Page 64: ...eld specifies you to provide a secured environment for running code storing sensitive information in the context of the main OS The options are Disabled Enabled Software Controlled Default setting Software Controlled Enclave Memory Size This option sets SGX Enclave Reserve Memory Size The options are 32 MB 64 MB 128 MB Default setting 128 MB Table 12 Performance Option Description Multi Core Suppo...

Page 65: ...t Setting Wake on AC is not selected Enable Intel Speed Shift Technology This option is used to enable disable Intel Speed Shift Technology support Setting this option to enable allows the operating system to select the appropriate processor performance automatically Default Setting Enable Intel Speed Shift Technology is enabled Auto On Time Allows you to set the time at which the computer must tu...

Page 66: ...t Setting Enable Adapter Warnings Numlock Enable This option specifies whether the Numlock function should be enable when the system boots Enable Numlock Enabled by default Fn Lock Option Allows the hot key combination Fn Esc toggle the primary behavior of F1 F12 between the standard and secondary functions Lock Mode Disable Standard Lock Mode Enable Secondary This option is enabled by default Fas...

Page 67: ...he options are WLAN Bluetooth All the options are enabled by default Wireless Device Enable Allows you to enable or disable the internal wireless devices WLAN Bluetooth All the options are enabled by default Table 17 Maintenance Option Description Service Tag Displays the Service Tag of your computer Asset Tag Allows you to create a system asset tag if an asset tag is not already set This option i...

Page 68: ...y and you can confirm by booting your system to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system If the option is listed then the BIOS supports this BIOS update option NOTE Only systems with BIOS Flash Update option in the F12 One Time Boot Menu can use this function Updating from the One Time Boot Menu To update your BIOS from the F12 One Time boot...

Page 69: ...3 The Bios flash menu will open then click the browse button 4 The E5450A14 exe file is shown as an example in the following screenshot The actual file name may vary System setup 69 ...

Page 70: ...5 Once the file is selected it will show in the file selection box and you can click the OK button to continue 6 Click the Begin Flash Update button 70 System setup ...

Page 71: ...ecute the system will reboot and then the BIOS flash will start and a progress bar will show the progress of the flash Depending on the changes included in the update the progress bar may go from zero to 100 multiple times and the flash process could take as long as 10 minutes Generally this process takes two to three minutes System setup 71 ...

Page 72: ... Choose the Products category from the list NOTE Choose the appropriate category to reach the product page 5 Select your computer model and the Product Support page of your computer appears 6 Click Get drivers and click Drivers and Downloads The Drivers and Downloads section opens 7 Click Find it myself 8 Click BIOS to view the BIOS versions 9 Identify the latest BIOS file and click Download 10 Se...

Page 73: ...lowed Only the following special characters are allowed space 3 Type the system password that you entered earlier in the Confirm new password field and click OK 4 Press Esc and a message prompts you to save the changes 5 Press Y to save the changes The computer reboots Deleting or changing an existing system and or setup password Ensure that the Password Status is Unlocked in the System Setup befo...

Page 74: ...on Windows 10 Microsoft Windows 10 Pro 64 bit Microsoft Windows 10 Home 64 bit Downloading drivers 1 Turn on the notebook 2 Go to Dell com support 3 Click Product Support enter the Service Tag of your notebook and then click Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your notebook model 4 Click Drivers and Downloads 5 Select the operating syst...

Page 75: ...Intel chipset drivers Verify if the Intel chipset drivers are already installed in the system Table 21 Intel chipset drivers Before Installation After Installation Software 75 ...

Page 76: ...in the computer Table 22 Battery drivers Before Installation After Installation Intel HID Event Filter Verify if the Intel HID event filter is already installed in the computer Table 23 Intel HID Event Filter Before Installation After Installation 76 Software ...

Page 77: ...Installation Disk drivers Disk drivers installed in the system Table 25 Disk drivers Before Installation After Installation None Realtek PCI E Memory Card Verify if the Realtek PCI E Memory Card is already installed in the computer Table 26 Realtek PCI E memory card Before Installation After Installation Graphics controller driver Verify if the graphics controller driver is already installed in th...

Page 78: ...th drivers The following is an example Table 28 Bluetooth drivers Before Installation After Installation Network drivers Install the WLAN and Bluetooth drivers from the Dell support site Table 29 Network drivers Before installation After installation Realtek Audio Verify if audio drivers are already installed in the computer 78 Software ...

Page 79: ...e storage controller drivers are installed in the system Table 31 Storage drivers Before Installation After Installation None Security drivers Verify if the security device drivers are installed in the computer Table 32 Security drivers Before Installation After Installation None Software 79 ...

Page 80: ...mputer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow key at the bottom left corner Diagnostics front page is displayed 5 Press the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the di...

Page 81: ...2 recovery image found but invalid Real Time Clock reset The Real Time Clock RTC reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from select No POST No Boot No Power situations You can initiate the RTC reset on the system from a power off state only if it is connected to AC power Press and hold the power button for 25 s...

Page 82: ... Allow BIOS Downgrade 82 Troubleshooting ...

Page 83: ... service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link based on...

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