Dell V515W User Manual Download Page 142

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The Continue button is unavailable

Try the following solutions in the order they appear until the Continue button becomes active and can be clicked:

HECK

THE

USB

CABLE

SECURELY

PLUGGED

INTO

THE

USB

PORTS

BOTH

THE

COMPUTER

AND

THE

PRINTER

USB ports are marked with the

symbol.

AKE

SURE

THAT

THE

PRINTER

PLUGGED

AND

TURNED

Check to see if the button is lit. If you have just turned on the printer, then you might need to disconnect the
USB cable and reconnect it.

AKE

SURE

THAT

THE

USB

PORT

THE

COMPUTER

WORKING

Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then
the port is working.

If the USB port on the computer is not working, then try using the other USB ports on the computer.

AKE

SURE

THAT

THE

USB

CABLE

WORKING

Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.

AKE

SURE

THAT

YOU

ARE

USING

THE

CORRECT

FOR

YOUR

PRINTER

MODEL

Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly
or be within the same series.

If you have any doubts, look for an updated version of the printer software on our Web site. For more information,
see “Installing the printer software” in the

User's Guide

. You can access the

User's Guide

from the link at the bottom

of the installation screen.

ECONNECT

THE

POWER

SUPPLY

Turn off the printer.

Unplug the power cord from the power outlet.

Remove the power supply from the back of the printer and then plug it back in.

Plug the power cord back into the power outlet.

Turn on the printer, and then resume the installation on your computer.

RUNNING

THE

INSTALLER

AGAIN

Close the installer.

Remove the CD, and then restart the computer.

Insert the CD and then run the installer again.

Troubleshooting

142

Summary of Contents for V515W

Page 1: ...Dell V515w User s Guide August 2010 www dell com support dell com Machine type s 4443 Model s 2dw 6dw ...

Page 2: ...bidden Trademarks used in this text Dell and the DELLlogoaretrademarks of DellInc Microsoftand Windows areregistered trademarksofMicrosoftCorporation Other trademarksandtradenames may be used in this document to refer to the entities claiming the marks and names of their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own ...

Page 3: ...l 16 Changing temporary settings into new default settings 18 Changing the Power Saver timeout 19 Saving energy with Eco Mode 20 Resetting to factory settings 20 Using the printer software 22 Minimum system requirements 22 Using the Windows printer software 22 Using the Macintosh printer software 24 Finding and installing optional software 25 Updating the printer software Windows only 26 Reinstall...

Page 4: ...ating copies using the printer control panel 56 Repeating an image on one page 56 Copying multiple pages on one sheet 57 Making a duplex copy manually 57 Canceling copy jobs 58 Scanning 59 Tips for scanning 59 Scanning to a local or network computer 59 Scanning to a flash drive or memory card 60 Scanning photos into an editing application 60 Scanning documents into an editing application 61 Scanni...

Page 5: ...eaning the scanner glass 115 Troubleshooting 116 Before you troubleshoot 116 Using the Service Center to solve printer problems 116 If Troubleshooting does not solve your problem 116 Setup troubleshooting 116 Jams and misfeeds troubleshooting 123 Print troubleshooting 125 Copy and scan troubleshooting 127 Fax troubleshooting 129 Memory card troubleshooting 135 Wireless troubleshooting 137 Notices ...

Page 6: ...6 ...

Page 7: ...path To avoid injury use caution when accessing this area for clearing a paper jam CAUTION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion orstress Do not pinchthe powercord betweenobjects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regular...

Page 8: ...re sets the screen brightness to low and sets the printer to change to Power Saver mode after the printer is left idle for 10 minutes Select thelowest PowerSavertimeout The Power Saver feature putsthe printer in a minimum powerstandby mode after the printer has been idle for a set amount of time the Power Saver timeout Share your printer Wireless network printers allow you to share a single printe...

Page 9: ...ng information about the printer Publications What are you looking for Find it here Initial setup instructions Connecting the printer Installing the printer software Setup documentation The setup documentation came with the printer Additional setup and instructions for using the printer Selecting and storing paper and specialty media Loading paper Performing printing copying scanning and faxing ta...

Page 10: ... the following information ready when you contact support so that they may serve you faster Service Tag Express Service Code Note The ServiceTag and Express ServiceCode appear on labels located on your printer Software and Drivers Certified drivers for your printer and installers for Dell printer software Readme files Last minute technical changes or advanced technical reference material for exper...

Page 11: ...omatic Document Feeder ADF paper guide Keep paper straight when feeding it into the ADF Note Adjust the paper guide on the ADF tray to the width of the original document 9 ADF output tray Hold documents as they exit from the ADF 10 ADF tray Load original documents in the ADF Recommended for scanning copying or faxing multiple page documents Note Donot load postcards photos smallitems or thin media...

Page 12: ... printer and if this connection method is supported in your country or region Note Remove the plug to access the port 6 LINE Port Connect the printer to an active telephone line through a standard wall jack DSL filter or VoIP adapter to send and receive faxes 7 USB port Connect the printer to a computer using a USB cable Warning Potential Damage Do not touch the USB port except when plugging in or...

Page 13: ...tridge high yield2 Series 23 Series 23R 1 Licensed for a single use only After use return this cartridge to Dell for remanufacturing refilling or recycling To know more about recycling Dell products visit www dell com recycling 2 Available only on the Dell Web site at www dell com supplies Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin 1 Turn on your...

Page 14: ...cartridges until you have the new cartridges available or the ink remaining in the printhead may dry out and clog the nozzles 4 Unpack the cartridges If your ink cartridge comes with a muzzle cap then remove the cap If your ink cartridge comes with a twist cap then twist and remove the cap Ordering and replacing supplies 14 ...

Page 15: ...ecycling Dell products To return Dell products to Dell for recycling 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 Click Order supplies in the Maintenance tab 6 Click 7 Follow the instructions on the computer screen Ordering and replacing supplies 15 ...

Page 16: ...d off Switch to Power Saver mode Note Whentheprinterison press toswitchtoPower Saver mode Press and hold for threeseconds toturn off the printer 2 Copy button Access the copy menu and make copies 3 Scan button Access the scan menu and scan documents 4 Fax button Access the fax menu and send faxes 5 Photo button Access the photo menu and print photos Using the printer control panel buttons and menu...

Page 17: ...igher one 10 Setup button Access the setup menu and change printer settings Note The Copy Scan Fax and Photo button lights are off when this button is selected Use the To 1 Address Book Access fax numbers from a saved list of numbers 2 Redial Pause In Fax mode Insert a three second pause in a fax number to wait for an outside line or get through an automated answering system Enter a pause only whe...

Page 18: ...es and return to default settings 7 Keypad In Copy mode or Photo mode enter the number of copies or prints you want to make In Fax mode Enter fax numbers Navigate an automated answering system Select letters when creating a Speed Dial list Type numbers to enter or edit the date and time shown on the display Changing temporary settings into new default settings The following menus revert to default...

Page 19: ...he printer control panel press 2 Press the arrow buttons to scroll to Device Setup and then press 3 Press the arrow buttons to scroll to Clear Settings Timeout and then press 4 Press the arrow buttons to scroll to Never and then press 5 Press until you exit Setup or press another mode button Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to ...

Page 20: ...s the arrow buttons to scroll to Eco Mode 4 Select the Eco Mode setting and then press 5 Press until you exit Setup or press another mode button Resetting to factory settings Resetting to factory default settings will delete all the printer settings you have previously selected Using the printer control panel menus 1 From the printer control panel press 2 Press the arrow buttons to scroll to Defau...

Page 21: ...m the printer control panel press and hold and and then press and release to turn the printer on Note Do not release and until Language appears on the display indicating that the printer has been reset 3 When prompted to set the initial settings of your printer make your selections using the printer control panel buttons Initial Setup Complete appears on the display Using the printer control panel...

Page 22: ...11 0 and 11 1 Web only Linux Fedora 10 Web only The printer driver for this operating system is available only at support dell com Note Updated printer firmware may be available at support dell com Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD all the necessary software was installed You may have cho...

Page 23: ...s Add edit or delete contacts in the built in phone book Access the Dell Fax Setup Utility Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers set Ringing and Answering and print fax history and status reports Abbyy Sprint OCR Scan a document and produce text that you can edit with a word processing program Dell Wireless Setup Utility referred to as Wireless Setup Utility Set up...

Page 24: ... Macintosh OS Use the To Print dialog Adjust the print settings and schedule print jobs PrinterServicesdialog notavailableinMacOSXversion 10 5 or later Access the printer utility Troubleshoot Order ink or supplies Contact Dell Checktheprintersoftwareversioninstalledonthecomputer Printer software Applications are installed along with the printer software during installation These applications are s...

Page 25: ...our printer may not come with these applications depending on the features of the printer that you purchased Finding and installing optional software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home select your printer Support tab On line support 4 From the Web site select your printer and then d...

Page 26: ...rinter software When you set up the printer using the installation software CD all the necessary software was installed If you encountered problems while installing or if your printer does not appear in the Printers folder or as a printer option when you send a print job then try removing and reinstalling the printer software Uninstalling the printer software For Windows users 1 Click or Start 2 C...

Page 27: ... manually a Click or click Start and then click Run b In the Start Search or Run box type D setup exe where D is the letter of your CD or DVD drive c Press Enter or click OK 3 Follow the instructions on the Welcome screen For Macintosh users 1 Close all open applications 2 Download the latest installer from the printer Web site 3 Launch the printer installation software and then follow the instruc...

Page 28: ... surface 2 Center the paper on the paper support 3 Adjust the paper guides so they rest against the edges of the paper Note Do not force paper into the printer The paper should be flat against the paper support and the edges should be flush against both paper guides 4 From the printer control panel select or confirm your paper settings Loading paper and original documents 28 ...

Page 29: ... paper You select Automatic Normal or Photo print quality Note Draft mode is available but is not recommended for usewithexpensivepapersuchasheavyweightmatte labels photo cards and glossy paper 20 sheets of banner paper You remove all paper from the paper support before inserting banner paper You use banner paper designed for inkjet printers You place a stack of banner paper on or behind the print...

Page 30: ...xact envelope size is not listed and set the left and right margins so your envelope is correctly positioned 25 sheets of labels The print side of the label is faceup The paper guides rest against the edges of the paper You select Automatic Normal or Photo print quality Note Draft mode is available but is not recommended for usewithexpensivepapersuchasheavyweightmatte labels photo cards and glossy...

Page 31: ...the documents and photos that you print Note These default settings apply only to print copy and scan jobs that you initiate from the printer 1 From the printer control panel press 2 Choose the default settings If you want to set the default paper size a Press to select Paper Setup b Press the arrow buttons to scroll to Paper Size and then press c Press the arrow buttons to select the default pape...

Page 32: ... into the ADF You can load up to 35 sheets of an original document into the ADF for scanning copying and faxing You can load A4 letter or legal size paper into the ADF 1 Adjust the paper guide on the ADF tray to the width of the original document 2 Load the original document faceup and top edge first into the ADF until you hear a beep Loading paper and original documents 32 ...

Page 33: ... Properties Preferences Options or Setup 3 Select the print quality the number of copies to print the type of paper to use and how the pages should print 4 Click OK to close any printer software dialogs 5 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Page Setup dialog set the printer paper size and orientation 3 Click OK 4 From the menu bar choose F...

Page 34: ...t to print and then select Collate Copies 5 Click OK to close any printer software dialogs 6 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Page Setup dialog set the printer paper size and orientation 3 Click OK 4 From the menu bar choose File Print 5 From the Printer pop up menu choose your printer 6 From the Copies area enter the number of copies t...

Page 35: ...er Handling menu or from the Page Order pop up menu select a page order To print the last page first select Reverse page order or Reverse To print the first page first clear the Reverse page order or Reverse option 6 Click Print Printing multiple pages on one sheet For Windows users 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Navigate to Advanced tab L...

Page 36: ...theprinterautomaticallyswitchestoFilePrintmode If document files and image files are stored on the memory device then press to select Documents 3 Select and print the document If the printer is using a USB connection a Press the arrow buttons to select the file name of the document that you want to print or the folder where the document is saved in the memory device b Press and then press to start...

Page 37: ...or Macintosh users 1 With a document open choose File Page Setup 2 From the Format for pop up menu choose your printer 3 From the Paper Size pop up menu choose your envelope size If no size matches the envelope size then set a custom size 4 Select an orientation and then click OK 5 From the menu bar choose File Print 6 From the Printer pop up menu choose your printer 7 Click Print Notes Most envel...

Page 38: ... Settings or Quality Media 8 From the Paper Type pop up menu choose Card Stock 9 From the Print Quality menu choose a print quality other than Quick Print or Draft 10 Click Print Tips on loading label sheets Make sure the top of the label sheet feeds into the printer first Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet Make sure the paper guide o...

Page 39: ...p menu choose your printer 3 From the Paper Size pop up menu choose Manage Custom Sizes 4 Adjust the settings as needed to create a custom size and then click OK 5 From the Paper Size pop up menu choose the custom size you created and then click OK 6 From the menu bar choose File Print 7 From the printer pop up menu choose your printer 8 Click Print Printing 39 ...

Page 40: ...point toward the printer If necessary connect the memory card to the adapter that came with it Make surethatthememorycardinsertedissupported by the printer For more information see Supported memory cards and file types on page 41 Notes The flash drive uses the same port that is used for a PictBridge camera cable An adapter may be necessary if your flash drive does not fit directly into the port Wa...

Page 41: ...soft Word Open Document Format xlsx Microsoft Excel Open Document Format pptx Microsoft PowerPoint Open Document Format wpd WordPerfect Images JPEG TIFF Printing photos using the printer control panel 1 Load photo paper 2 From the printer control panel press 3 Insert a memory card flash drive or digital camera set to mass storage mode If document files and image files are stored in the memory devi...

Page 42: ...side faceup If you are not sure which side is the printable side then see the instructions that came with the paper 2 From the printer control panel press 3 Insert a memory card flash drive or digital camera set to mass storage mode If document files and image files are stored on the memory device then press to select Photos 4 Transfer or print the photos If the printer is using a USB connection F...

Page 43: ...ode If the camera USB selection is incorrect then the camera is detected as a flash drive or an error message will be displayed on the printer control panel For more information see the camera documentation The printer reads only one memory device at a time Warning Potential Damage Do not touch the USB cable any network adapter any connector the memory device or the printer in the areas shown whil...

Page 44: ...on the card were taken on different dates If you choose this option then select the date 6 Press The proof sheet prints 7 Followtheinstructionsontheproofsheettoselectwhichphotostoprint thenumberofcopiesperphoto red eye reduction page layout print options and paper size Note When making selections make sure to fill in the circles completely 8 When Scan Proof Sheet appears on the display press and t...

Page 45: ... PDA to determine their hardware compatibility and interoperability It is recommended that you use the latest firmware on your Bluetooth enabled device To print Microsoft documents from your Windows Mobile Pocket PC PDA additional third party software and drivers are required For more information about the required software see the documentation for your PDA Setting up a connection between your pr...

Page 46: ...oll to Bluetooth Setup and then press 4 Press the arrow buttons to scroll to Discovery and then press 5 Make sure Discovery is set to On If necessary press the arrow buttons to scroll to On and then press The printer is now ready to accept a connection from a Bluetooth enabled device 6 Configure the Bluetooth enabled device to set up a connection to the printer For more information see the documen...

Page 47: ...t the security level and then press Select Low to allow Bluetooth devices to connect and send print jobs to your printer without requiring users to enter a pass key Select High to require users to enter a four digit numeric pass key on the Bluetoothdevice before connecting and sending print jobs to the printer 6 The Bluetooth Pass Key menu appears on the display if you set the security level to Hi...

Page 48: ...dapter 2 Make sure the printer is set up to receive Bluetooth connections For more information see Setting up a connection between your printer and a Bluetooth enabled device on page 45 3 Set up the Bluetooth device to print to the printer For more information see the documentation for your Bluetooth device 4 See the documentation for your Bluetooth device to begin printing Note If the Bluetooth S...

Page 49: ...b To return to single sided printing navigate to Advanced tab 2 Sided Printing area select Off For Macintosh users 1 With a document open choose File Page Setup 2 From the Page Setup dialog set the printer paper size and orientation 3 Click OK 4 From the menu bar choose File Print 5 From the Printer pop up menu choose your printer 6 From the print options pop up menu choose Paper Handling 7 From t...

Page 50: ...pple menu choose System Preferences 2 Click Print Fax 3 Select the printer from the Default Printerpop up menu or select the printer and click Make Default depending on your operating system Changing the printing mode To conserve ink you can change the default printing mode for all print jobs to Draft or Quick Print It uses less ink and is ideal for printing text only documents If you need to prin...

Page 51: ... less ink and is ideal for printing text documents For Macintosh users 1 With a document open choose File Print 2 From the printer pop up menu choose the printer 3 From the print options pop up menu choose Print Settings or Quality Media depending on your operating system 4 From the Print Quality pop up menu choose Automatic Draft or Quick Print Normal Photo or Best Note Printing using Quick Print...

Page 52: ...ocument name and then select Resume or Restart If you want to resume all print jobs in the queue then click Printer and then clear the selection for Pause Printing For Macintosh users 1 From the Apple menu choose System Preferences 2 Click Print Fax 3 From the Printers list or pop up menu choose the printer 4 Click Open Print Queue or Set Up Printers depending on your operating system The print qu...

Page 53: ...f you want to cancel a particular print job then right click the document name and then select Cancel If you want to cancel all print jobs in the queue then click Printer Cancel All Documents For Macintosh users 1 Click the printer icon on the Dock 2 From the print queue dialog choose the job you want to cancel and then click Delete Printing 53 ...

Page 54: ...canner lid to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass Making copies 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the printer control panel press 4 Press the arrow buttons to select the ...

Page 55: ...er will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected For best results with this resize setting use photo paper and set the paper type to Photo or let the printer automatically detect the paper type 6 Press Note After the copy job is finished press to reset the settings to the default The resize setting also switches to 100 afte...

Page 56: ...nner glass 3 From the printer control panel press 4 Press the arrow buttons to select the number of copies and then press 5 Press until Collate appears 6 Press the arrow buttons to scroll to On 7 Press Repeating an image on one page You can print the same page image multiple times on one sheet of paper This option is helpful when creating items such as labels decals flyers and handouts 1 Load pape...

Page 57: ...four pages in landscape format scan pages 3 and 4 first and then scan pages 1 and 2 6 Press Making a duplex copy manually 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the printer control panel press 4 Press the arrow buttons to select the number of copies and then press the Color Black button to set a color or black and white copy When you se...

Page 58: ...r from the paper exit tray and then reload the paper to print the other side of the document 8 Press Canceling copy jobs To cancel a copy job press Scanning stops and the printer returns to the previous menu Copying 58 ...

Page 59: ...if you want to scan multiple pages and save them as one file Scanning to a local or network computer 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the printer control panel press 3 Press the arrow buttons to scroll to Computer or Network and then press 4 Press the arrow buttons to select the name of a local or network computer and then press The local or n...

Page 60: ...utput you want to create and the original image size Press each time you make a selection Note Select the PDF file type if you want to scan multiple pages and save them as one file 6 Press to start scanning The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved Scanning photos into an editing application For Windows users 1 Load...

Page 61: ...document that has been scanned In order for this to work you must have an OCR application installed on a local or network computer and you must be able to choose it from the list of applications when you set up the scan When selecting settings for the scan Select to scan to the local computer or network computer where the OCR application is installed Select to scan to the highest resolution For Wi...

Page 62: ...n is installed on your computer Scanning starts and the scan progress dialog appears 6 When the scan is finished a new e mail message is created with the scanned document automatically attached 7 Compose your e mail message Note If your e mail program does not open automatically then you can scan the document to the computer and then send it through e mail as an attachment For Macintosh users 1 Lo...

Page 63: ... One Center choose a document type 5 Customize the settings as needed 6 Click Scan 7 Save the document as a PDF Scanning FAQ How can I improve the quality of a scan Make sure your original documents are in good condition Make sure the application that receives the scanned document is appropriate For example if you are scanning a photo to edit it then make sure you choose a photo editing applicatio...

Page 64: ...printer downloads this application list from your computer when scanning for the first time If you do not see the application you want on the list or if you install new applications on your computer then update the application list in the printer Updating the application list 1 From the printer control panel press 2 Press the arrow buttons to scroll to Computer or Network 3 Select a local or netwo...

Page 65: ...to fax Scenario 1 Standard telephone line Check the scenarios below and follow the setup that is applicable to your telephone line Setup 1 Printer is connected to a dedicated fax line Tips for this setup You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically Auto Answer On then you may set the printer to pick up ...

Page 66: ...ice then you need to set the printer to receive faxes automatically Auto Answer On Set the printer to pick up calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer to pick up after six rings This way the answering machine picks up calls first and your voice calls are received If the call is a fax then the printer detec...

Page 67: ...hat you set the correct ring pattern for the printer Otherwise the printer will not receive faxes even if you have set it to receive faxes automatically If you have only one telephone number on your line or if you do not have distinctive ring service then you need to set the printer to receive faxes manually Auto Answer Off When you answer the telephone and you hear fax tones press 9 or the manual...

Page 68: ...nce between the two channels and ensure a quality connection you need to install a DSL filter for the analog devices fax machine telephone answering machine in your network Interference causes noise and static onthe telephone failed and poorquality faxesfor the printer and slow Internet connection on yourcomputer To install a filter for the printer 1 Connect the line port of the DSL filter to the ...

Page 69: ...he VoIP adapter is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the second phone port You can use a phone splitter Plug the phone splitter into the Phone Line 1 or Phone Port and then plug the printer and ...

Page 70: ... make sure that the phone port on the cable modem is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the second phone port You can use a phone splitter Plug the phone splitter into the Phone Line 1 or Phone P...

Page 71: ...up Different countries or regions have different types of telephone wall jacks The standard wall jack adopted by most countries or regions is the Registered Jack 11 RJ 11 You need to have an RJ 11 plug or a telephone cable that has an RJ 11 connector so you can connect a device to an RJ 11 wall jack The fax ports on the back of the printer and the telephone cable that comes with the printer have R...

Page 72: ...dapter and then connect the adapter to the wall jack 3 If you want to connect another device telephone or answering machine to the same wall jack and if the device has a non RJ 11 connector then connect it directly to the wall jack Notes Do not remove the wrap plug from the port of the printer The printer may not come with an RJ 11 adapter in your country or region Faxing 72 ...

Page 73: ...alldevicesintothewalljack Youcannotplugatelephoneoranswering machine into the port of the printer This is called serial connection Austria Germany Portugal Belgium Ireland Spain Denmark Italy Sweden France Netherlands Switzerland Finland Norway United Kingdom Warning Potential Damage If your country or region is on the list then do not remove the wrap plug from the port of the printer It is necess...

Page 74: ...the wall jack to the port of the printer Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The F port is for telephones Faxing 74 ...

Page 75: ...unless you have a dedicated fax telephone line and the time and date on your fax machine when a transmission is made This information appears in the header and footer of the faxes that you send Insomecountries you cannotsendafaxwithoutthisinformation Somefaxmachinesalsoblockfaxeswithoutsender information so make sure that you enter this information in your printer Setting the fax header 1 From the...

Page 76: ...ring the fax settings You can configure the fax settings through the printer control panel or the fax software If you configure the fax settings in the printer control panel then the fax software imports those settings The changes appear the next time you launch the fax software The printer also saves the settings that you choose in the fax software unless you set the printer to block changes made...

Page 77: ...receiving fax machines recognize Otherwise such faxes are aborted Enable error correction during transmission Set whether the printer scans the original document before or after dialing the recipient Set the printer to scan before dialing so that you do not have to scan the document again if the fax fails The scanned document is saved in the printer memory The printer can then retrieve it and auto...

Page 78: ...contacts as SpeedDialentries Likewise whenyou addcontactstotheSpeedDiallistofthefaxsoftware theprinterautomatically saves them to the printer Address Book You can save up to 89 contacts and 10 fax groups in the contact list Creating a contact list using the printer control panel 1 From the printer control panel press 2 Press the arrow buttons to scroll to Fax Setup and then press 3 Press again to ...

Page 79: ... click Add to or change list to import the contact Note To add contacts you need to import contactsfromthe phone bookson yourcomputerthat are supported by the fax software In addition to the software Address Book you may also have phone books of the mail clients installed on your computer such as Microsoft Outlook 7 Click OK For Macintosh users 1 From the Finder desktop double click the printer fo...

Page 80: ...ss When using the ADF adjust the paper guide on the ADF to the width of the original document When using the scanner glass close the scanner lid to avoid dark edges on the scanned image Sending faxes using the printer control panel 1 From the printer control panel press 2 Enter or select a fax recipient Enter a fax number and then press Press Address Book to select a number from the Speed Dial or ...

Page 81: ...nd connected to a working telephone DSL or VoIP line The line is working if you hear a dial tone If you set the printer to receive faxes manually Auto Answer Off then make sure that the ringer volume is not set to Off If you have set the printer to receive faxes automatically Auto Answer On then load paper in the printer Receiving faxes automatically 1 Make sure that Auto Answer is on a From the p...

Page 82: ...ter control panel press b Press the arrow buttons to scroll to Fax Setup and then press c Press the arrow buttons to scroll to Ringing and Answering and then press d Press again to select Auto Answer e Press the arrow buttons to scroll to Off and then press 2 When the telephone rings and you hear fax tones when you pick up the handset press on the printer or 9 on the telephone attached to the prin...

Page 83: ...telephone companies then your fax number is the number that you assigned to the printer Make sure that you enter the correct distinctive ring pattern for that number in the fax software or in the Fax Setup menu of the printer control panel If you have more than one telephone line thenmake sure that you enterthe number forthe line on whichthe printer is connected What is my dialing prefix The diali...

Page 84: ...e over the call If the printer is on a dedicated fax line then you may set the printer to pick up on any number of rings that you want How do I set the distinctive ring for the printer Setting the correct ring is important if you subscribe to the Distinctive Ring Pattern Detection DRPD feature offered by telephone companies This feature allows you to have multiple telephone numbers on one telephon...

Page 85: ...roperly connected to the printer If you do not hear a dial tone through both the wall jack and the printer then see the Fax troubleshooting checklist on page 129 How do I adjust the speaker volume on the printer Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly in your telephone network Make sure that the dialing volume ...

Page 86: ...ks best if you use voice mail more often You need to turn off voice mail whenever you are expecting a fax How do I change the resolution of the documents that I fax The resolution or fax quality of the documents that you send may affect fax transmission The receiving fax machine may not support high resolutions and may not be able to receive your fax You can fix this by enabling Auto Fax Conversio...

Page 87: ...ccessfully You can set the printer to print a confirmation page or transmission report every time you send a fax This report includes the date and time that the fax was sent If the fax job is unsuccessful then the report also includes the cause of the error 1 From the printer control panel press 2 Press the arrow buttons to scroll to Fax Setup and then press 3 Press the arrow buttons to scroll to ...

Page 88: ...forward the fax and then press When you enable this option all the faxes that you receive are automatically forwarded until you disable it To disable fax forwarding return to the Fax Forward menu and then select Off Can I block faxes Youcanblockfaxesfromspecificnumbers Youcanalsoblockjunkfaxesandfaxesfromunidentifiedsenders senders without a Caller ID This feature is helpful if you want to receive...

Page 89: ...r runs out of ink or runs out of paper then you can print the fax later after resolving the error The printer prompts you if there are faxes to be printed If an incoming fax or an outgoing fax fails due to power loss then the printer automatically prints an error report the next time it is turned on For incoming faxes the error report lets you know who sent the fax and how many pages were not prin...

Page 90: ...rk is connected to the Internet The range of your wireless network may extend far beyond the walls of your home allowing access to your network from the street or from your neighbors homes WEP WEP Wired Equivalent Privacy is the most basic and the weakest type of wireless security WEP security relies on a series of characters called the WEP key Every device on the wireless network must use the sam...

Page 91: ...up and then press 4 Press to select Print Setup Page The network setup page prints Information you will need to set up the printer on a wireless network To set up the printer for wireless printing you need to know The name of your wireless network which is also known as the SSID Service Set Identifier If encryption was used to secure your network The security key either a WEP key or WPA WPA2 passp...

Page 92: ... exe where D is the letter of your CD or DVD drive c Press Enter or click OK 3 Follow the instructions on the Welcome screen to set up the printer For Macintosh users 1 Close all open applications 2 Download the latest installer from the printer Web site 3 Launch the printer installation software and then follow the instructions on the computer screen Installing the printer on other computers Once...

Page 93: ... access point has been turned off and back on and the printer is trying to establish communications with the network The wireless settings of the printer may no longer be valid Green means that the printer is connected to a wireless network and is ready for use Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless...

Page 94: ...HCP server on the network 2 Print a network setup page to see the IP address currently assigned to the printer 3 Open a Web browser and then type the printer IP address in the address field Press Enter Note If you are using a proxy server then temporarily disable it to load the printer Web page correctly 4 Click Configuration TCP IP Set static IP address 5 In the Address field type the IP address ...

Page 95: ...the documentation that came with your computer The printer can communicate on only one wireless network at a time Configuring the printer for an ad hoc wireless network will keep it from working on any other wireless network either ad hoc or infrastructure In Windows Vista or later 1 Click Control Panel Network and Internet Network and Sharing Center 2 Click Set up a connection or network Set up a...

Page 96: ...lick Start Control Panel Network and Internet Connections Network Connections 2 Right click the icon for your wireless network connection 3 Click Enable if it appears in the pop up menu Note If Disable appears then your wireless connection is already enabled 4 Right click the Wireless Network Connection icon 5 Click Properties Wireless Networks tab Note If the Wireless Networks tab does not appear...

Page 97: ...or wireless installation Note Do not connect the installation or network cables until instructed to do so by the setup software 21 When the available networks are displayed provide the network name and the security information you created The installer will configure the printer for use with your computer 22 Store a copy of your network name and security information in a safe place for future refe...

Page 98: ...i Protected Setup WPS it is easy to add computers or printers to your wireless network because the SSID and WPA passphrase are automatically detected and configured for you 1 Make sure your access point wireless router supports WPS 2 Insert the installation software CD and follow the instructions on the computer screen Notes If you are using the PIN method to add your printer using WPS then make s...

Page 99: ...red your printer for one type of connection See related topics on troubleshooting specific connection types if you encounter difficulties during configuration Switching to a wireless connection 1 Close all open applications 2 Download the latest installer from the printer Web site 3 Double click Dell Extras Dell Setup Assistant 4 Follow the instructions on the computer screen for configuring the p...

Page 100: ...In the Start Search or Run box type control printers 3 Press Enter or click OK b Right click the name of your printer c Click Sharing or Printer Properties d From the Sharing tab select Share this printer or Shared as e Assign a distinctive name and then click OK 3 Locate the printer from the remote computer Note The remote computer is the one that is not attached to the printer a Do one of the fo...

Page 101: ...igure the network name SSID and WEP key or WPA passphrase for network devices Note WPS supports only networks that communicate through access points wireless routers The printer supports the following methods in connecting to a wireless network PersonalIdentificationNumber PIN A PIN on the printer is entered into the wirelesssettingsof the access point Push Button Configuration PBC Buttons on both...

Page 102: ...ork broadcasts the SSID to allow wireless devices in the area to connect to it Sometimes the SSID is not broadcast for security reasons An SSID can contain up to 32 alphanumeric characters Where do I find my SSID View the settings on the access point wireless router Most access points have a built in Web server that can be accessed using a Web browser Check your computer to see if a program was in...

Page 103: ...e is not the same as the password for the access point The password allowsyoutoaccesstheaccesspointsettings TheWEPkeyorWPApassphraseallowsprintersandcomputers to join your wireless network 3 Look for the WEP key or WPA passphrase How are home networks configured For desktop computers laptops and printers to communicate with each other over a network they must be connected by cables and or have wir...

Page 104: ...nnect to the network using a wireless access point or wireless router The wireless access point connects the network to the Internet through a DSL or cable modem Scenario 3 Wireless network with no Internet access Computers and printers connect to the network using a wireless access point The network has no connection to the Internet Networking 104 ...

Page 105: ...n installation cable When setting up the printer on your wireless network the printer will need to temporarily connect to a computer using the installation cable This temporary connection is used to set up the wireless settings of the printer How do I attach the installation cable The installation cable attaches to a USB port on the computer and to the square connectoronthe back of the printer Thi...

Page 106: ...k adapter communicates directly with a printer equipped with a wireless print server Infrastructure Ad hoc Characteristics Communication Through an access point Directly between devices Security More security options WEP or no security Range Determined by the range and number of access points Restricted to the range of individual devices on the network Speed Usually faster Usually slower Requireme...

Page 107: ...strength A common reason wireless printers fail to communicate over a network is poor wireless signal quality If the signal is too weak too distorted or blocked by an object it cannot carry information between the access point and the printer To determine if the printer is receiving a strong signal from the access point print a network setup page The Quality field indicates the relative strength o...

Page 108: ...en when the wireless signal is able to pass through an object it is slightly weakened If it passes through too many objects then it can be significantly weakened All objects absorb part of the wireless signal when it passes through them and certain types of objects absorb enough to cause communications problems Place your access point as high in the room as possible to avoid signal absorption How ...

Page 109: ...me menu 2 Write down the SSID In Mac OS X version 10 4 or earlier 1 From the Finder navigate to Applications Internet Connect AirPort The SSID of the network that the computer is connected to is displayed in the Network menu 2 Write down the SSID For Macintosh users with an access point 1 Type the IP address of the access point in the address field of your Web browser and continue to step 2 If you...

Page 110: ...snot commonpractice todo so Forthisreason MAC addresses are considered permanent IP addresses are easily changed so MAC addresses are a more reliable method of identifying a specific device on a network Routers with security capabilities may allow filtering of MAC addresses on networks This allows a managed list of devices to access the network identified by their MAC addresses as well as prevent ...

Page 111: ...uters printers and other devices are able to send data to each other either through cables or by using wireless signals This transfer of data is made possible by sets of data transmission rulescalledprotocols Aprotocolcanbethoughtofasalanguage andlikealanguage ithasrulesallowingparticipants to communicate with each other Different types of networks use different protocols but TransmissionControl P...

Page 112: ...t up on a computer the computer sends all print jobs across the network to the printer using this address If the IP address is not automatically assigned you will be asked during wireless setup to manually enter an address and other network information after selecting your printer from the available list What is a key index An access point wireless router can be configured with as many as four WEP...

Page 113: ...tridge Using the printer software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select Printer Home 4 Select your printer from the printer drop down list 5 From the Maintenance tab click Check ink levels For Macintosh users 1 From the Finder desktop double click the printer program folder 2 Select Printer Utility 3 Ch...

Page 114: ...ntenance tab of the Printer Utility dialog click Print Alignment Page 5 Follow the instructions on the computer screen If you aligned the cartridges to improve print quality then print your document again If print quality has not improved then clean the printhead nozzles Cleaning the printhead nozzles Poorprintquality issometimesdue to cloggedprinthead nozzles Cleanthe printhead nozzlesto improvet...

Page 115: ... SHOCK HAZARD To avoid the risk of electric shock when cleaning the exterior of the printer unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding 2 Remove all paper from the printer 3 Dampen a clean lint free cloth with water Warning Potential Damage Do not use household cleaners or detergents as they may damage the finish of the printer 4 Wipe only ...

Page 116: ...r back on Using the Service Center to solve printer problems The Service Center provides step by step troubleshooting help and contains links to printer maintenance tasks and customer support To open the Service Center use one of these methods Method 1 Method 2 If it appears on an error message dialog click the For additional assistance use the Service Center link 1 Click or Start 2 Click All Prog...

Page 117: ... to Set Defaults and then press 4 Press the arrow buttons to scroll to Use Factory and then press 5 Complete the initial printer setup CHANGE THE LANGUAGE USING A BUTTON COMBINATION IF YOU CANNOT READ THE CURRENT LANGUAGE 1 Turn the printer off Note If you have set the Power Saver timeout in the Setup menu then press and hold for three seconds to turn off the printer 2 Press and hold down and and ...

Page 118: ...1 Open the printer and lift the latch 2 Remove the printhead Warning Potential Damage Do not touch the printhead ink filter or the printhead nozzles 3 Wipe the contacts using a clean lint free cloth On the printhead Troubleshooting 118 ...

Page 119: ...ch the printhead ink filter or the printhead nozzles 4 Reinsert the printhead and then close the latch until it clicks 5 Close the printer Note If removing and reinserting the printhead does not resolve the error then contact customer support Troubleshooting 119 ...

Page 120: ... symbol Note If you continue to have problems then try another USB port on the computer You may have connected to a defective port RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer and then unplug the power cord from the wall outlet 2 Gently remove the power supply from the printer and then reinsert it 3 Plug the power cord into the wall outlet and then turn on the printer Print job does n...

Page 121: ...ve port REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges See Replacing ink cartridges on page 13 for more information If the cartridges do not seem to fit make sure the printhead is properly seated and then try ...

Page 122: ...the power cord into the wall outlet and then turn on the printer Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print then the computer and printer may not be communicating RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the Before you troubleshoot checklist does not solve the problem then try one or...

Page 123: ...selected models only on page 124 Paper or specialty media misfeeds on page 124 Paper jam in the printer Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clearing jams 1 Press to turn off the printer 2 Check the paper tray or lift the scanner unit to check for jammed paper 3 Firmly grasp the paper and then gently pull it out Note Be careful not to tear ...

Page 124: ...to tear the paper while removing it 2 Close the ADF door 3 Touch DONE or press depending on your printer model 4 From your computer resume the print job Paper or specialty media misfeeds These are possible solutions if paperor specialty media misfeeds or skews orif multiple sheetsfeed orstick together Try one or more of the following CHECK PAPER CONDITION Use only new unwrinkled paper CHECK PAPER ...

Page 125: ...7 mm 0 133 in for all paper sizes except letter Top margin 1 7 mm 0 067 in Bottom margin 12 7 mm 0 5 in SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a document or photo open click File Print 2 Click Properties Preferences Options or Setup 3 From the Paper Options area of the Print Setup tab select Borderless For Macintosh users 1 With a photo open choose File Page Setup If there is...

Page 126: ...rint Streaks or lines on printed image If the Before you troubleshoot checklist does not solve the problem then try one or more of the following CHECK THE INK LEVELS Replace low or empty ink cartridges SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note If these solutions do n...

Page 127: ...ing Copier or scanner does not respond on page 127 Scanner unit does not close on page 127 Poor copy or scanned image quality on page 128 Partial copies or scans of documents or photos on page 128 Scan was not successful on page 128 Scanning takes too long or freezes the computer on page 129 Cannot scan to a computer over a network on page 129 Copier or scanner does not respond If the Before you t...

Page 128: ...ED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING Scan was not successful If the Before you troubleshoot checklist does not solve the problem then try one or more of the following CHECK THE USB CONNECTION 1 Check the USB cable fo...

Page 129: ...on page 134 For detailed descriptions of common terms and tasks see the following Setting up the printer to fax on page 65 Faxing FAQ on page 82 Fax troubleshooting checklist Before you troubleshoot use the following checklist to solve most fax problems Check the dial tone to make sure that the cable connections are correct and that the telephone line is working To check the dial tone 1 Plug an an...

Page 130: ... a dial tone If you have checked the items on this list but still do not hear a dial tone then contact your line provider Cannot send faxes If the Fax troubleshooting checklist does not solve the problem then try one or more of the following MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER If you did not enter your user information during initial setup then enter your fax na...

Page 131: ...e rejected by the receiving fax machine To make sure that error correction is enabled 1 From the printer control panel press 2 Press the arrow buttons to scroll to Fax Setup and then press 3 Press the arrow buttons to scroll to Dialing and Sending and then press 4 Press the arrow buttons to scroll to Error Correction and then press 5 Check to see if error correction is set to On If it is not set t...

Page 132: ...ne with an answering machine then make sure that the following are set Auto Answer is On The printer picks up on a greater number of rings than the answering machine The printer picks up on the correct distinctive ring if you subscribe to a distinctive ring service If the printer is sharing the telephone line with a telephone subscribed to voice mail then make sure that the following are set Auto ...

Page 133: ...etup and then press 3 Press the arrow buttons to scroll to Ringing and Answering and then press 4 Press the arrow buttons to scroll to Manual Pickup Code and then press 5 Copy the manual answer code that appears on the display Cannot run the fax software The printer must be connected to a telephone DSL or VoIP line before you can configure the fax settings in the fax software MAKE SURE THE FAX SOF...

Page 134: ...ata to speed uptransmission butthe receiving fax modem needs to have the same compression code Lower the transmission speed of the fax modem and then resend the fax Enable Auto Fax Conversion Unsupported Resolution The receiving fax machine does not support the scan resolution of the document that you are sending Lower the fax quality Enable Auto Fax Conversion Unrecoverable Fax Error The fax mode...

Page 135: ...ve it and automatically redial the number No Answer Auto Answer may have been turned off on the receiving fax machine Verifythenumber andthenresend the fax Set the printer to redial Note Depending on your country or region there may be a limit on the number of redial attempts regardless of the redial settings that you set in your printer Scheduletoresendthefaxatalater time No Caller ID Call Stoppe...

Page 136: ...ry another USB port on the computer You may have connected to a defective port CHECK THE NETWORK CONNECTION If the printer and computer are connected over a network then make sure that the correct host and device are communicating Select the printer from the computer or the computer from the printer Cannot print documents from a memory card or flash drive If the Memory card troubleshooting checkli...

Page 137: ... green but the printer does not print Windows only on page 144 Wi Fi indicator light is still orange on page 145 Wi Fi indicator light is blinking orange during installation on page 146 Wireless print server not installed on page 150 Communication not available message appears when printing wirelessly on page 150 Communication with printer lost when connected to Virtual Private Network VPN on page...

Page 138: ...cluding baby monitors motors cordless phones security system cameras other wireless networks and some Bluetooth devices Resetting the wireless settings to factory defaults 1 From the printer control panel press 2 Press the arrow buttons to scroll to Network Setup and then press 3 Press the arrow buttons to scroll to Reset Network Adapter Defaults and then press 4 Press the arrow buttons to scroll ...

Page 139: ...S POINT HAS AN ASSOCIATION REGISTRATION BUTTON Wireless broadband boxes in Europe the Middle East and Africa such as LiveBox AliceBox N9UF Box FreeBox or Club Internet may require you to press an association registrationbutton whenadding the printer to yourwireless network If you are using one of these boxes and need more information then see the documentation that came with your box or contact yo...

Page 140: ...s already connected to the wireless network For Windows users 1 Obtain the SSID of the network that the computer is connected to a Type the IP address of your access point into the address field of your Web browser If you do not know the IP address of the access point 1 Click or click Start and then click Run 2 In the Start Search or Run box type cmd 3 Press Enter or click OK 4 Type ipconfig and t...

Page 141: ...2 If you do not know the IP address of the access point then do the following a From the Apple menu navigate to System Preferences Network AirPort b Click Advanced or Configure c Click TCP IP The Router entry is typically the access point 2 Type your user name and password when prompted and then click OK 3 In the Wireless settings section look for the SSID 4 Write down the SSID security type and t...

Page 142: ...g a different USB cable If you are using a cable longer than 10 feet then try using a shorter cable MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL Comparetheprintermodelonthe CDto theprintermodelontheprinter Thenumbersshouldeithermatchexactly or be within the same series If you have any doubts look for an updated version of the printer software on our Web site For more informat...

Page 143: ...installation to work Cannot print and there is a firewall on the computer Third party non Microsoft firewalls can interfere with wireless printing If the printer and computer are configured correctly and the wireless network is working but the printer will not print wirelessly then a firewall could be the problem If there is a firewall other than the Windows firewall on the computer try one or mor...

Page 144: ...window and try printing again SELECT THE WIRELESS PRINTER You may need to select the wireless printer from your computer to use the printer wirelessly 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer in the folder with the matching name and model number followed by Network 5...

Page 145: ...the same name as another network near you For example if you and your neighbor both use a manufacturer s default network name your printer could be connecting to your neighbor s network If you are not using a unique network name consult the documentation for your wireless access point wireless router to learn how to set a network name If you set a new network name you must reset the printer and co...

Page 146: ...ess point wireless router or until its settings are changed Try one or more of the following MAKE SURE THE ACCESS POINT IS ON Check the access point and if necessary turn it on MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE There may be temporary interference from other devices such as microwave ovens or other appliances cordless phones baby monitors and security system cameras Make sure your acc...

Page 147: ... Start Search or Run box type cmd c Press Enter or click OK d Type ipconfig and then press Enter The Default Gateway entry is typically the access point The IP address appears as four sets of numbers separated by periods such as 192 168 2 134 2 Ping the access point a Click or click Start and then click Run b In the Start Search or Run box type cmd c Press Enter or click OK d Type ping followed by...

Page 148: ...ab b In the network address field type the IP address of the access point For example 10 168 1 101 c Click Ping 4 If the access point responds then you will see several lines that display the number of bytes received from the access point This means that your computer is connected to the access point Iftheaccesspointdoesnotrespond thennothingisdisplayed YoucanuseNetworkDiagnosticstohelpresolve the...

Page 149: ...inter If the printer does not respond then nothing is displayed Your computer might not be connected to the network You can use Network Diagnostics to help resolve the problem You may need to change the settings of your printer Run the Wireless Setup Assistant again CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN If your wireless settings have changed then you must run the printer wireless setup a...

Page 150: ...able message appears when printing wirelessly Try one or more of the following MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK If you are using a laptop and have power saving settings enabled then you may see the Communication not available message on your computer screen when you attempt to print wirelessly This can occur if the laptop hard drive has powered down If yo...

Page 151: ...IP addresses again If the laptop and or printer still does not receive a valid IP address then there is a problem with your wireless network Try the following Make sure your access point wireless router is turned on and is working Remove any objects that could be blocking the signal Temporarily turn off any unnecessary wireless devices on your network and pause any network intensive activities lik...

Page 152: ... most Virtual Private Networks VPNs Most VPNs allow users to communicate with only the VPN and no other network at the same time If you would like to have the ability to connect to your local network and to a VPN at the same time then request the system support person for the VPN to allow split tunneling Be aware that some organizations will not allow split tunneling due to security or technical c...

Page 153: ...ces of interference and see if it causes the problem If it does then separate your wireless network from the device CHANGE THE CHANNEL THE ACCESS POINT USES You can sometimeseliminate interference from unknownsourcesby changing the channel your access point uses to broadcast There are three distinct channels on a router See the documentation that came with your router to determine which three appl...

Page 154: ...ess field and checking to see if the printer Web page reloads For more information on assigning static IP addresses see the documentation that came with your router and operating system CHECK FOR KNOWN ISSUES WITH THE ACCESS POINT Some wireless routers have documented defects that were identified and resolved by the manufacturers Visit the companyWebsiteoftheroutermanufacturer Checkforfirmwareupda...

Page 155: ...ditions Improvements or changes in the products or the programs described may be made at any time UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense Licensing notices The following documents can be viewed from the installation software CD Directory...

Page 156: ...antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for radio or television interference caused by using other than recommended cablesorbyunauthorizedchangesorm...

Page 157: ...wer consumption Watts Printing The product is generating hard copy output from electronic inputs 16 Copying The product is generating hard copy output from hard copy original documents 11 Scanning The product is scanning hard copy documents 9 37 Ready The product is waiting for a print job 6 95 Power Saver The product is in energy saving mode 3 7 Off The product is plugged into a wall outlet but t...

Page 158: ...otection requirements of EC Council directives 2004 108 EC 2006 95 EC and1999 5 EContheapproximationandharmonizationofthelawsoftheMemberStatesrelatingtoelectromagnetic compatibilityandsafetyofelectricalequipmentdesignedforusewithincertainvoltagelimitsandonradioequipment and telecommunications terminal equipment The manufacturerof this product is Lexmark International Inc 740 WestNewCircle Road Lex...

Page 159: ...res that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If you experience trouble with this equipment for repair or warranty information contact your point of purchase If the equipment is causing harm to the telephone network the telephone company may r...

Page 160: ...s du réseau téléphonique du Canada Ce produit est conforme aux spécifications techniques d Industrie Canada Le numéro REN ringer equivalence number numéro d équivalence de sonnerie fournit une indication du nombre maximum de terminaux pouvant être connectés à l interface téléphonique En bout de ligne le nombre d appareils qui peuvent être connectés n est pas directement limité maisla somme desREN ...

Page 161: ...billing tone filter to be installed on any line which receives metering pulses in Switzerland The Lexmark filter must be used as metering pulses are present on all analog telephone lines in Switzerland Utilisation de ce produit en Suisse Cet appareil nécessite l utilisation d un filtre de tonalité de facturation suisse devant être installé sur toute ligne recevant des impulsions de comptage en Sui...

Page 162: ...en the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies Notice to users in Brazil Este equipamento opera em carater secundario isto e nao tem direito a protecao contra interferencia prejudicial mesmo de estacoes do mesmo tipo e nao pode causar interferencia a sistemas operando em carater primario Res ANATEL 282 2001 Industry C...

Page 163: ...ale Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence L installateurde cet équipementradio doit veiller à ce que l antenne soitimplantée etdirigée de manière à n émettre aucun champ HF dépassant les limites fixées pour l ensemble de la population par Santé Canada Reportez vous au Code de sécurité 6 que vous pouvez consulter sur le site Web de S...

Page 164: ...e krav i direktiv 1999 5 EF Deutsch Hiermit erklärt Lexmark International Inc dass sich das Gerät dieses Gerät in Übereinstimmung mit den grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999 5 EG befindet Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL INC ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ...

Page 165: ... dette produktet er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999 5 EF Polski Niniejszym Lexmark International Inc oświadcza że niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999 5 EC Português A Lexmark International Inc declara que este este produto está conforme com os requisitos essenciais e outras dis...

Page 166: ...eling copy job 58 print job 52 scan job 64 cannot delete documents from print queue 122 cannot print from a flash drive 136 cannot print through USB 122 cannot receive faxes 132 cannot run fax software 133 cannot scan to computer over a network 129 cannot send faxes 130 changing Power Saver timeout 19 changing printing mode 50 changing temporary settings into default 18 changing wireless settings ...

Page 167: ...fax setting 76 error using memory card 136 Ethernet 110 exterior of the printer cleaning 115 e mailing scanned documents 62 F factory default settings resetting internal wireless print server 138 resetting to 20 failed faxes retrieving 89 fax confirmation page 87 printer memory 89 transmission report 87 fax activity report 87 fax blocking setting 76 fax error messages Digital Line Detected 134 Fai...

Page 168: ...25 interference wireless network 107 internal wireless print server resetting to factory default settings 138 IP address 111 configuring 94 IP address assigning 112 iron on transfers 31 J jams and misfeeds troubleshooting paper jam in the ADF 124 paper jam in the paper support 123 paper jam in the printer 123 paper or specialty media 124 junk faxes blocking 88 K key index 112 L labels 30 printing ...

Page 169: ...m scan 63 phone book setting up 78 79 phone plug 71 phone splitter 69 photo cards 30 photo glossy paper 31 photos copying photos 54 making borderless copies 55 printing from digital camera using DPOF 45 printing using printer control panel 41 printing using the proof sheet 44 scanning for editing 60 photos do not print from memory card across wireless network 137 photos from memory device printing...

Page 170: ...15 scanner unit 12 scanner unit does not close 127 scanning creating a PDF from scan 63 documents for editing 61 documents for e mailing 62 photos for editing 60 tips 59 to a computer 59 to a flash drive 60 to a memory card 60 to a network 59 using the printer control panel 59 scanning takes too long or freezes the computer 129 scheduled fax sending 86 security wireless network 90 security informa...

Page 171: ...nt queue 122 computer slows down when printing 127 poor quality at the edges of page 125 slow print speed 126 streaks or lines on printed image 126 troubleshooting setup cannot print through USB 122 incorrect language appears on display 117 page does not print 120 printer does not respond 122 printer printing blank pages 121 printhead error 117 software did not install 120 troubleshooting wireless...

Page 172: ...ss setup information needed for 91 wireless signal strength 107 wireless signal absorption 107 wireless troubleshooting changing wireless settings after installation Mac 94 changing wireless settings after installation Windows 94 photos do not print from memory card across wireless network 137 printer and computer on different networks 108 printer works intermittently on wireless network 152 Wi Fi...

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