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Storage Center SC200 and SC220 Enclosures Service Guide

Contents

Troubleshooting Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting Enclosure Management Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Troubleshooting the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4 SC200/SC220 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Summary of Contents for Storage Center SC200

Page 1: ...Storage Center SC200 and SC220 Enclosures Service Guide ...

Page 2: ...cal Support Services For technical support go to support dell com compellent Revision Date Description A September 2012 Initial release B December 2012 Updated the document template Note Indicates important information that helps you complete a procedure Caution Indicates either potential damage to hardware or loss of data and tells you how to avoid the problem Warning Indicates that failure to fo...

Page 3: ...ller s and Enclosure s 9 Replacing the Front Bezel 9 Replacing Power Supply Cooling Fan Modules 10 Identifying the Failed Power Supply Cooling Fan Module 10 Replacing a Power Supply Cooling Fan Module 11 Replacing Hard Drives 13 Hard Drive Numbering 13 Identifying the Failed Hard Drive 13 Replacing Hard Drives 14 Replacing an Enclosure Management Module 17 Identifying the Failed Enclosure Manageme...

Page 4: ...00 and SC220 Enclosures Service Guide Contents Troubleshooting Hard Drives 26 Troubleshooting Enclosure Management Modules 26 Troubleshooting the Control Panel 26 4 SC200 SC220 Specifications 27 Technical Specifications 27 ...

Page 5: ...00 and SC220 Hardware The Storage Center SC200 and SC220 are 2U size SAS enclosures The SC200 enclosure supports up to 12 3 5 inch hard drives installed in a four column three row configuration The SC220 enclosure supports up to 24 2 5 inch hard drives installed vertically side by side The SC200 and SC220 enclosures ship with two power supply cooling fan modules and two redundant enclosure managem...

Page 6: ...he enclosure power is on Off No power On steady blue Normal operation Blinking blue Indicates that Storage Center is identifying the enclosure On steady amber Enclosure is turning on or was reset Blinking amber Enclosure is in the fault state 2 Power status indicator Lights when at least one power supply is supplying power to the enclosure Off Both power supplies are off On steady green At least o...

Page 7: ...a fault condition 2 Power supply cooling fan indicator Amber Power supply cooling fan fault is detected Off Normal operation 3 AC power indicator Green Power supply module is connected to a source of AC power whether or not the power switch is on Off Power supply module is disconnected from a source of AC power 4 Power switches 2 Controls power for the enclosure There is one switch for each power ...

Page 8: ...e links to the port are connected Amber One or more links are not connected Off Enclosure is not connected 5 SAS Port B out Connect to the controller or to other enclosures 6 Out port link status indicator Green All the links to the port are connected Amber One or more links are not connected Off Enclosure is not connected 7 EMM status indicator Steady green Normal operation Amber Enclosure did no...

Page 9: ... Indicators Figure 6 SC220 Hard Drive Indicators Item Feature Indicator Code 1 Hard drive activity indicator Blinking green Indicates drive activity Steady green Indicates no drive activity 2 Hard drive status indicator Steady green Normal operation Off No power to the drive Blinks amber four times per second Drive failed 2 1 2 1 ...

Page 10: ...Chapter 1 About the SC200 220 6 Storage Center SC200 and SC220 Enclosures Service Guide ...

Page 11: ... to avoid injury and damage to the enclosure Electrical Safety Precautions Always follow electrical safety precautions to avoid injury and damage to the enclosure Know the locations of the equipment power switches and the room s emergency power off switch disconnection switch or electrical outlet Do not work alone when working with high voltage components Do not use mats designed to decrease elect...

Page 12: ...ws after ensuring that all connections have been made Electrostatic Discharge Precautions Always follow electrostatic discharge ESD precautions to avoid injury and damage to the enclosure ESD is generated by two objects with different electrical charges coming into contact with each other The resulting electrical discharge can damage electronic components and printed circuit boards It is recommend...

Page 13: ...nclosure Ask Dell Technical Support Services for a pre installation system check Shut Down the Controller s and Enclosure s If the FRU is not hot swappable use the Storage Center System Manager to shut down the controller s and enclosure s Shutting down the controller s and enclosure s results in a system outage so plan to perform these procedures during a maintenance window 1 Before shutting down...

Page 14: ...module continues to provide power to the enclosure Identifying the Failed Power Supply Cooling Fan Module To determine which power supply cooling fan module failed use the Storage Center System Manager 1 In the System Tree expand the Enclosures entry 2 Expand the failed enclosure entry indicated with a red dot 3 Click Power Supplies The status of each power supply cooling fan module is displayed 4...

Page 15: ...page 8 Power supply cooling fan modules can be replaced one at a time without shutting down the enclosure 2 Turn off the power supply cooling fan module 3 Remove the hook and loop strap that secures the power cable and then disconnect the power cable from the power supply cooling fan module 4 Press the release tab and slide the power supply cooling fan module out of the chassis using the power sup...

Page 16: ...lly seated and the release tab clicks into place 6 Connect the power cable to the power supply cooling fan module and make sure the cable is plugged into a power outlet 7 Secure the power cable using the hook and loop strap Figure 10 Securing the Power Cable 8 Turn on the power supply cooling fan module 1 Power supply cooling fan module 2 Release tab 3 Power supply cooling fan module handle 4 Powe...

Page 17: ...ttom starting with 0 on the upper left side SC220 hard drives are numbered 0 23 left to right Identifying the Failed Hard Drive To determine which hard drive failed use the Storage Center System Manager 1 In the System Tree expand the Enclosures entry 2 Expand the failed enclosure entry indicated with a red dot 3 Click Disks The status of each hard drive is displayed 4 To see the location of the f...

Page 18: ...procedure to replace failed hard drives 1 Perform a Phone Home and contact Dell Technical Support Services as described on page 8 Hard drives can be replaced one at a time without shutting down the enclosure 2 Remove the front bezel as described on page 9 3 Press the release button to open the hard drive carrier release handle 4 Slide the hard drive out until it is free of the hard drive bay ...

Page 19: ...Replacing Hard Drives Dell Compellent 15 Figure 12 Removing an SC200 Hard Drive 1 Hard drive 2 Release button 3 Hard drive carrier release handle 1 2 3 ...

Page 20: ...drive carrier into the hard drive bay until the carrier contacts the backplane 7 Close the hard drive carrier handle to lock the hard drive in place 1 Hard drive 2 Release button 3 Hard drive carrier release handle Note Handle the hard drive by the plastic part of the hard drive carrier or the handle Caution Do not remove the hard drive blanks that are installed in hard drive bays that are not occ...

Page 21: ...nctions for the enclosure Monitoring and controlling enclosure environment elements such as temperature fan power supplies and enclosure LEDs Controlling access to hard drives Communicating enclosure attributes and states to the enclosure Identifying the Failed Enclosure Management Module To determine which EMM failed use the Storage Center System Manager 1 In the System Tree expand the Enclosures...

Page 22: ... Phone Home and contact Dell Technical Support Services as described on page 8 EMMs can be replaced one at a time without shutting down the enclosure 2 Disconnect the cables connected to the EMM Make sure all of the cables are labeled 3 Push down on the release tab and pull the release lever away from the chassis 4 Grasp the release lever and pull the EMM away from the chassis Figure 15 Replacing ...

Page 23: ... 1 Perform a Phone Home contact Dell Technical Support Services and shut down the controller s and enclosure s as described on page 8 2 Remove the hard drives contained in the following slots as described on page 13 Slots 0 4 and 8 in an SC200 Slots 0 to 5 in an SC220 Note the slot position of each hard drive as you remove it After replacing the control panel the hard drives will need to be reinst...

Page 24: ...rerequisites A 2 Phillips screwdriver is required Steps Use this procedure to replace a failed backplane 1 Perform a Phone Home contact Dell Technical Support Services and shut down the controller s and enclosure s as described on page 8 2 Remove all hard drives as described on page 13 Note the slot position of each hard drive as you remove it After replacing the backplane the hard drives will nee...

Page 25: ... the captive screw that secures the backplane to the chassis 10 Remove the screws that secure the backplane and pull the backplane out of the enclosure Figure 19 Replacing the SC200 backplane 1 EMM power supply cage 2 Screws 6 3 Cage removal ring 1 Backplane 2 Captive screw 3 Screws 5 1 2 3 3 1 2 ...

Page 26: ... described on page 10 19 Replace both EMMs as described on page 17 20 Replace the hard drives in their respective slots as described on page 13 21 Start up the controller s and enclosure s as described on page 24 22 Use the controller CLI to reset the new Service tag of the replacement backplane to the original enclosure Service tag a Locate the Service tag label on the power supply cage and note ...

Page 27: ...losure setServiceTag jbod_index enclosure ServiceTag service_tag 23 Perform a Phone Home and contact Dell Technical Support Services as described on page 24 Replacing Rack Rails Rack rails are used to install SC200 and SC220 enclosures into a rack Use this procedure to replace rack rails 1 Shut down the controller s and enclosure s as described on page 8 2 Remove the enclosure from the rack rails ...

Page 28: ...ge Center System Manager to send the current system information to Dell Technical Support Services The System Manager displays the Phone Home status and indicates when the process is completed successfully 1 From the Storage Management menu select System Phone Home Phone Home The System Manager displays previous Phone Home events 2 Click Phone Home Now The Phone Home wizard appears 3 Click OK The ...

Page 29: ...rage Center System Manager 2 Determine the status of the power supply cooling fan module LEDs If the power supply cooling fan module fault indicator is lit the power supply cooling fan has failed If the AC power LED is not lit check the power cord and power source into which the power supply is plugged Connect another device to the power source and check whether the device works Connect the power ...

Page 30: ...hoot EMMs 1 Check the status of the EMM using the Storage Center System Manager 2 Check the pins and reseat the EMM a Remove the EMM b Verify that the pins on the backplane and the EMM are not bent c Reinstall the EMM 3 Determine the status of the EMM link status LEDs If the LEDs are not green check the cables a Shut down the controller b Reseat the cables on the enclosure and the controller c Res...

Page 31: ...able modules with temperature sensors and an audio alarm Connectivity Configurations Storage Center supports up to 168 drives in each redundant path enclosure chain Each SC8000 controller supports up to 6 enclosure chains Redundant Array of Independent Disks RAID Controller Dell Compellent SC8000 Management RAID management using Storage Center System Manager version 6 2 or later Back Plane Board C...

Page 32: ...tatus indicators one for each of the two EMM SAS ports and one for the EMM status Power supply cooling fan Three LED status indicators for power supply status power supply cooling fan fault status and AC status Power Supplies AC power supply per power supply Wattage 700 W 5V up to 155W 12V up to 624W 5Vsb up to 10W Voltage 100 240 VAC 8 6 A 4 3 A Heat dissipation SC200 191 147W SC220 133 114W Inpu...

Page 33: ... specific enclosure configurations see dell com environmental_datasheets Temperature Operating 5 to 40 C 41 to 104 F with a maximum temperature gradation of 10 C per hour Note For altitudes above 2950 feet the maximum operating temperature is derated 1ºF 550 ft Storage 40 to 65 C 40 to 149 F with a maximum temperature gradation of 20 C per hour Relative humidity Operating 20 to 80 noncondensing wi...

Page 34: ...2ms 10 all sides Square wave shock 27G with a velocity change of 235 in sec all sides Altitude Operating 16 to 3048 m 50 to 10 000 ft Note For altitudes above 2950 feet the maximum operating temperature is derated 1ºF 550 ft Storage 16 to 10 600 m 50 to 35 000 ft Airborne Contaminant Level Class G2 or lower as defined by ISA S71 04 1985 Environmental ...

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