Action
Yes
No
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage:
Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer printing solid black pages?
Go to step 2.
The problem is
solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Contact
The problem is
solved.
Repeating defects appear on prints
Action
Yes
No
Step 1
a
Replace the imaging unit if the distance between the defects is
equal to any of the following:
•
47.8 mm (1.88 in.)
•
96.8 mm (3.81 in.)
•
28.5 mm (1.12 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Go to step 2.
The problem is
solved.
Step 2
a
Replace the fuser if the distance between the defects is equal
to either of the following:
•
94.25 mm (3.71 in.)
•
95.2 mm (3.75 in.)
b
Resend the print job.
Do repeating defects still appear on prints?
Contact
The problem is
solved.
Troubleshooting
213
