Troubleshooting | 39
Common
Symptoms
What You
Experience
Possible Solutions
HDR Problems
Cannot set GFX
solution into
HDR mode after
switching into
Desktop/Movie
HDR/Game
HDR/Reference
Presets
•
Ensure the Personal Computer (PC) or graphics
solution meets minimum requirement for HDR
playback and install the latest software drivers for
the Graphics card.
•
Ensure that the inbox HDMI 2.0 cable that comes
with the package is used.
•
If the above steps fail, choose the resolution 3840
x 2160 from the Display Properties to force the
proper HDR signaling.
Missing Color
Picture missing
color
•
Perform monitor self-test.
•
Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
•
Check for bent or broken pins in the video cable
connector.
Wrong Color
Picture color not
good
•
Change the settings of the
Preset Modes
in the
Color
menu OSD depending on the application.
•
Adjust R/G/B value under
Custom
.
Color
in
Color
menu OSD.
•
Change the
Input Color Format
to PC RGB or
YPbPr in the
Color
menu OSD.
•
Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•
Use the Power Management
feature to turn off
the monitor at all times when not in use (for more
information, see
).
•
Alternatively, use a dynamically changing
screensaver.