Dell S2719DM User Manual Download | Manualshive

Page: 37 / 44

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Troubleshooting | 37

Recover HDMI version

Your monitor provides a HDMI version recovery failsafe mechanism. HDMI switches to

version 2.0 when one of the Smart HDR modes is selected. If the screen goes blank after

switching to HDMI version 2.0, perform the following steps to revert to HDMI version 1.4 :

1

Press any of the menu key to wake up the monitor.

2

Press any of the menu key to enter the input source select menu.

3

Use the

and

buttons to select to the current HDMI port, then press

button

and hold 8 seconds to enter the HDMI 1.4 failsafe dialog.

4

Press

to enable the HDMI version 1.4 .

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Summary of Contents for S2719DM

Page 1: ...Model S2719DM Regulatory model S2719DMt Dell S2719DM User s Guide ...

Page 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 02 Rev A00 ...

Page 3: ... Monitor Quality and Pixel Policy 15 Setting Up the Monitor 16 Using the Tilt 16 Connecting Your Monitor 16 Organizing Your Cables 18 Operating the Monitor 19 Turning on the Monitor 19 Using the Front Panel Controls 19 Front Panel Button 21 Using the On Screen Display OSD Menu 22 Troubleshooting 35 Self Test 35 Built in Diagnostics 36 Contents 3 ...

Page 4: ...I version 37 Common Problems 38 Product Specific Problems 40 Appendix 41 Safety Instructions 41 FCC Notices U S only and Other Regulatory Information 41 Contacting Dell 41 Setting Up Your Monitor 42 Maintenance Guidelines 44 ...

Page 5: ...ved all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor with stand Power cable varies by country Power adapter HDMI 2 0 cable Quick Setup Guide Safety Environmental and Regulatory Information ...

Page 6: ...a flicker free screen The possible long term effects of blue light emission from the monitor may cause damage to the eyes including eye fatigue or digital eye strain ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort Adapted High Dynamic Range appropriate for monitor usage Supports AMD FreeSync technology On screen display OSD adjust...

Page 7: ...About Your Monitor 7 Identifying Parts and Controls Front view Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Page 8: ...arphones or headphones can cause hearing damage or loss 2 HDMI1 connector Connect your computer with HDMI cable 3 HDMI2 connector 4 DC power connector To connect the monitor power adapter 5 Cable management slot Use to organize cables by placing them through the slot 6 Regulatory label barcode serial number and Service Tag label Lists the regulatory approvals See this label if you need to contact ...

Page 9: ...m peak Contrast ratio 1000 to 1 typical 8 000 000 to 1 dynamic contrast on Faceplate coating Anti glare treatment of the front polarizer 3H Backlight White LED EDGELIGHT system Response Time Gray to Gray 5 ms FAST mode 8 ms NORMAL mode Color depth 16 7 million colors Color gamut sRGB 1931 coverage 99 DCI P3 1976 coverage 85 typical Connectivity 2 x HDMI2 0 with HDCP2 2 combine HDMI1 4 with HDCP 1 ...

Page 10: ...play Modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical 720 x 400 31 5 70 0 28 3 VESA 640 x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 12...

Page 11: ...e at 100 ohm impedance HDMI signal input support AC DC adapter Input voltage frequency current 100 240 VAC 50 or 60 Hz 3 Hz 1 7A maximum Output voltage current Output 19 5 VDC 3 34 A Inrush current At 115V 230V maximum inrush current less than 150A cold start Brand Manufacturer Model Polarity Dell Liteon LA65NM130 Dell Chicony HA65NM130 ...

Page 12: ...d dimensions Height 227 7 mm 8 96 inches Width 228 3 mm 8 99 inches Depth 157 6 mm 6 20 inches Weight Weight with packaging 8 05 kg 17 75 lb Weight with stand assembly and cables 4 86 kg 10 71 lb Environmental Characteristics Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 20 to 80 non condensing Non operating 10 to 90 non condensing Altit...

Page 13: ... 65 24 kWh The OSD operates only in the normal operation mode If you press any button in the active off mode one of the following message is displayed Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor Maximum power consumption with maximum luminance Power consumption of on mode as defined in Energy Star 7 0 version Total energy consumption...

Page 14: ...TMDS DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Page 15: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Page 16: ...ng Your Monitor WARNING Before you begin any of the procedures in this section follow the Safety Instructions To connect your monitor to the computer 1 Turn off your computer 2 Connect the HDMI cable from your monitor to the computer 3 Switch on your monitor 4 Select the correct input source at Monitor OSD Menu and turn on your computer ...

Page 17: ...P6000 etc For a full range of HDR capable Nvidia graphics cards please refer to Nvidia website www nvidia com Driver that supports Full Screen Playback mode for example PC games UltraBluRay players HDR on Win10 Redstone 2 OS 384 76 or later AMD HDR capable AMD graphics cards RX480 RX470 RX460 WX7100 WX5100 WX4100 etc For a full range of HDR capable AMD graphics cards please refer to www amd com Ch...

Page 18: ...18 Setting Up the Monitor Organizing Your Cables After attaching all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above ...

Page 19: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Page 20: ...ton to directly access the Brightness Contrast bar 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates the monitor is On and fully functional A gl...

Page 21: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Page 22: ...the OSD menu and display the main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Sel...

Page 23: ...ton to increase brightness Press the button to decrease brightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast HDR are switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between da...

Page 24: ...when you are using the HDMI1 connector Use to select the HDMI1 input source HDMI2 Select the HDMI2 input when you are using the HDMI2 connector Use to select the HDMI2 input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color set...

Page 25: ...n working with the monitor Take regular and frequent breaks for 20 minutes every two hours Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Movie Loads color settings ideal for movies Game Loads color settings ideal for most gaming applications War...

Page 26: ...e YPbPr Select this option if your DVD player supports only YPbPr output Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie and Game mode Reset Color Resets your monitor s color settings to the factory defaults Display Use the Display...

Page 27: ...st suited for general usage of the monitor with a desktop computer Movie HDR Use this mode during playback of HDR video content to expand the contrast ratio brightness and color pallette It matches the video quality with real life visuals Game HDR Use this mode when playing games that support HDR to expand the contrast ratio brightness and color pallette It makes gaming experience more realistic a...

Page 28: ...o one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Reset Menu Restor...

Page 29: ...t Source Aspect Ratio Smart HDR set as shortcut key 1 Shortcut key 2 Select from Preset Modes Brightness Contrast Input Source Aspect Ratio Smart HDR set as shortcut key 2 Power Button LED Allows you to set the state of the power light to save energy Reset Persona lization Restores Shortcut Keys and Power Button LED to factory defaults ...

Page 30: ...CI LCD conditioning and so on Display info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Off to turn off this feature Enable this feature for best user experience and optimum performance of your monitor ...

Page 31: ...he Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the base of the stand Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE This monitor has a buil...

Page 32: ...es not support a particular resolution mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 2560 x 1440 You can see the following message before the DDC CI function is disabled ...

Page 33: ...monitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected input If user tries to change the preset mode when Smart HDR is ON the following message is shown When using the wrong Adapter or Adapter connection exception you can see the following message ...

Page 34: ...34 Operating the Monitor If either HDMI1 HDMI2 input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or See Troubleshooting for more information ...

Page 35: ...performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly...

Page 36: ...the video cable is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Make sure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnorma...

Page 37: ... goes blank after switching to HDMI version 2 0 perform the following steps to revert to HDMI version 1 4 1 Press any of the menu key to wake up the monitor 2 Press any of the menu key to enter the input source select menu 3 Use the and buttons to select to the current HDMI port then press button and hold 8 seconds to enter the HDMI 1 4 failsafe dialog 4 Press to enable the HDMI version 1 4 ...

Page 38: ...g Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that canoccur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that canoccur in LCD technology Fo...

Page 39: ...or self test Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Preset Modes in the Color menu OSD depending on the application Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or ...

Page 40: ...itor power cable plug it back and then turn on the monitor No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player T...

Page 41: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Page 42: ...ick OK In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 2560 x 1440 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given st...

Page 43: ...vers for your graphics adapter attempt to set the resolution to 2560 x 1440 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA AMD Intel etc 5 Refer to the graphic card provider website for updated driver...

Page 44: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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