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Dell PowerVault NX3100 Hardware Owner'S Manual Download Page 133

Troubleshooting Your System

133

•

VFlash media cards

•

USB memory keys

•

NIC hardware key

•

Expansion-card risers 

•

Integrated storage controller card

•

iDRAC6 Express card

•

iDRAC6 Enterprise card

•

Power supplies

•

Fans

•

Processors and heat sinks

•

Memory modules

4

Let the system dry thoroughly for at least 24 hours.

5

Reinstall the components you removed in step 3.

6

Close the system. See "Closing the System" on page 67.

7

Reconnect the system to the electrical outlet, and turn on the system and 
attached peripherals.
If the system does not start properly, see "Getting Help" on page 157.

8

If the system starts properly, shut down the system and reinstall all of the 
expansion cards that you removed. See "Installing an Expansion Card" on 
page 92.

9

Run the appropriate online diagnostic test. See "Using Online Diagnostics" 
on page 147.
If the tests fail, see "Getting Help" on page 157.

book.book  Page 133  Wednesday, March 3, 2010  10:37 AM

Summary of Contents for PowerVault NX3100

Page 1: ...Dell PowerVault NX3100 Systems Hardware Owner s Manual book book Page 1 Wednesday March 3 2010 10 37 AM ...

Page 2: ...hatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerVault are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this document to refer to e...

Page 3: ...cators 15 Guidelines for Connecting Optional External Devices 17 NIC Indicator Codes 18 Power Indicator Codes 18 Diagnostic Lights 20 System Messages 22 Warning Messages 38 Diagnostics Messages 38 Alert Messages 38 Other Information You May Need 39 2 Using the System Setup Program and UEFI Boot Manager 41 Choosing the System Boot Mode 41 book book Page 3 Wednesday March 3 2010 10 37 AM ...

Page 4: ...ents Screen 49 Serial Communication Screen 49 Power Management Screen 51 System Security Screen 51 Exit Screen 53 Entering the UEFI Boot Manager 54 Using the UEFI Boot Manager Navigation Keys 54 UEFI Boot Manager Screen 55 UEFI Boot Settings Screen 55 System Utilities Screen 56 System and Setup Password Features 56 Using the System Password 56 Using the Setup Password 58 Embedded System Management...

Page 5: ...moving a Hard Drive Blank 69 Installing a Hard Drive Blank 70 Removing a Hot Swap Hard Drive 70 Installing a Hot Swap Hard Drive 71 Removing a Hard Drive From a Hard Drive Carrier 72 Installing a Hard Drive Into a Hard Drive Carrier 73 Internal Hard Drives 73 Removing an Internal Hard Drive Bay 73 Installing an Internal Hard Drive Bay 75 Removing an Internal Hard Drive From the Internal Hard Drive...

Page 6: ...Card Installation Guidelines 90 Installing an Expansion Card 92 Removing an Expansion Card 94 Removing an Expansion Card Riser 95 Installing an Expansion Card Riser 96 Integrated Storage Controller Card 97 Removing the Storage Controller Card 97 Installing the Storage Controller Card 99 iDRAC6 Express Card 100 Installing an iDRAC6 Express Card 100 Removing an iDRAC6 Express Card 101 iDRAC6 Enterpr...

Page 7: ...ng the Control Panel Module 115 Installing the Control Panel Module 117 SAS Backplane 117 Removing the SAS Backplane 117 Installing the SAS Backplane 120 Power Distribution Board 121 Removing the Power Distribution Board 121 Installing the Power Distribution Board 123 System Board 124 Removing the System Board 124 Installing the System Board 126 4 Troubleshooting Your System 129 Safety First For Y...

Page 8: ...hooting Power Supplies 135 Troubleshooting System Cooling Problems 136 Troubleshooting a Fan 136 Troubleshooting System Memory 137 Troubleshooting an Internal USB Key 139 Troubleshooting a Hard Drive 140 Troubleshooting an Internal Hard Drive 141 Troubleshooting a Storage Controller 142 Troubleshooting Expansion Cards 143 Troubleshooting Processors 145 5 Running the System Diagnostics 147 Using On...

Page 9: ...Using the Custom Test Options 149 Selecting Devices for Testing 149 Selecting Diagnostics Options 149 Viewing Information and Results 150 6 Jumpers and Connectors 151 System Board Jumpers 151 System Board Connectors 152 Disabling a Forgotten Password 154 7 Getting Help 157 Contacting Dell 157 Index 159 book book Page 9 Wednesday March 3 2010 10 37 AM ...

Page 10: ...10 Contents book book Page 10 Wednesday March 3 2010 10 37 AM ...

Page 11: ...the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 41 F12 Starts Preboot eXecution Environment PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the sy...

Page 12: ...eatures and Indicators Item Indicator Button or Connector Icon Description 1 LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup See Diagnostic Lights on page 21 2 4 8 5 7 3 1 6 book book Page 12 Wednesday March 3 2010 10 37 AM ...

Page 13: ...TE To force an ungraceful shutdown press and hold the power button for five seconds 3 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 4 System identification button The ide...

Page 14: ...ss Service tag embedded NIC MAC address and iDRAC6 Enterprise card MAC address 7 USB connector Connect USB devices to the system The ports are USB 2 0 compliant 8 Video connector Connects a monitor to the system Item Indicator Button or Connector Icon Description book book Page 14 Wednesday March 3 2010 10 37 AM ...

Page 15: ...Condition Blinks green two times per second Identify drive preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure 1 2 book book Page 15 Wednesday March 3 2010 10 37 A...

Page 16: ...ne Blinks green three seconds off three seconds amber three seconds and off three seconds Rebuild aborted Item Indicator Button or Connector Icon Description 1 Serial connector Connects a serial device to the system 2 Video connector Connects a VGA display to the system Drive Status Indicator Pattern Condition ST 1 3 2 1 2 Gb 2 Gb 1 2 1 3 4 6 9 10 11 12 8 7 5 book book Page 16 Wednesday March 3 20...

Page 17: ...n the configuration your system may have either riser 1 or riser 2 NOTE See the Getting Started Guide that ships with your system for more information Connects four PCI Express Generation 2 expansion cards NOTE All four slots are x8 connectors Connects two PCI Express Generation 2 expansion cards NOTE A General Purpose Computation on Graphics Processing Units GPGPU optimized configuration is avail...

Page 18: ...oth the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system Lights amber when the system needs attention due to a problem 10 System identification button Turns the system ID modes on and off The identification buttons on the front and back panels can be used to locate a particul...

Page 19: ...pply is operational When the system is on it also indicates that the power supply is providing DC power to the system 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected to a valid netw...

Page 20: ...his indicates that the power supply is mismatched with the other power supply Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Figure 1 5 Power Supply Status Indicator 1 power supply status 1 book book Page 20 Wednesday March 3 2010 10 37 AM ...

Page 21: ...ailure has occurred The diagnostic lights are not lit after the system successfully boots to the operating system Plug the system into a working electrical outlet and press the power button The system is in a normal operating condition after POST Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 157 Possible processor failure See Troubleshooting Pr...

Page 22: ...tion error See Troubleshooting System Memory on page 137 Possible system board resource and or system board hardware failure See Getting Help on page 157 Possible system resource configuration error See Contacting Dell on page 157 Other failure Ensure that the optical drive and hard drives are properly connected See Troubleshooting Your System on page 129 for the appropriate drive installed in you...

Page 23: ... memory module The Advanced ECC setting has been disabled Check other messages for a faulty memory module Reconfigure the memory modules for Advanced ECC mode See System Memory on page 82 Alert Advanced ECC Memory Mode disabled Memory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system setup program but the current configuration does not suppo...

Page 24: ...the system for 10 seconds and restart the system Alert Node Interleaving disabled Memory configuration does not support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system still runs but without node interleaving Ensure that the memory modules a...

Page 25: ...bled Memory configuration does not support redundant memory Memory Sparing or Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory on page 137 Reset the memory setting if appropriate See Using the System Setup Program and UEFI Boot...

Page 26: ...r location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager on page 41 CPU set to minimum frequency The processor speed may be intentionally set lower for power conservation If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but not installed in the in...

Page 27: ... System halted Current boot mode is set to UEFI Please ensure compatible bootable media is available Use the system setup program to change the boot mode as needed The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program ...

Page 28: ...rect connectors Mouse or keyboard cable is loose or improperly connected Reseat the mouse or keyboard cable Defective mouse or keyboard Ensure that the mouse or keyboard is operational See Troubleshooting a USB Device on page 130 Gate A20 failure Faulty keyboard controller faulty system board See Getting Help on page 157 Invalid configuration information please run SETUP program An invalid system ...

Page 29: ... System is in manufacturing mode Reboot to take the system out of manufacturing mode Maximum rank count exceeded The following DIMM has been disabled x Invalid memory configuration The system runs but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 83 Memory Initialization Warn...

Page 30: ...as terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 83 Mirror mode disabled For mirror mode DIMMs must be installed in pairs Pairs must be matched in size and geome...

Page 31: ...ttings in System Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 41 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 157 PCIe Training Erro...

Page 32: ...n Guidelines on page 83 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or USB device Ensure that the USB cables SAS SATA backplane cables or optical drive cables are properly connected See Troubl...

Page 33: ...ee must be populated across slots The memory configuration does not match the setting in BIOS The BIOS setting has been disabled Reconfigure the memory modules for Memory Sparing mode See System Memory on page 82 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignore...

Page 34: ...DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory on page 82 Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery on page 134 Time of day not set please run SETUP program Incorrect Time or Date settings...

Page 35: ...PM function has failed See Getting Help on page 157 Unable to launch System Services image System halted System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement The optional iDRAC6 Enterprise card flash memory or BMC SPI flash may be corrupted Restart the system and update the Lifecycle Controller r...

Page 36: ...es are installed in a valid configuration See General Memory Module Installation Guidelines on page 83 Unsupported memory configuration DIMM mismatch across slots detected x x Invalid memory configuration Memory modules are mismatched in the specified slots Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 83 Unused memo...

Page 37: ...caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on page 129 for any faulty components specified in the SEL Warning Control Panel is not installed The control panel is not installed or has a faulty cable connection Install the control panel or check the cable connections between the ...

Page 38: ...Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies on page 135 Warning Unsupported...

Page 39: ...tics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive sub...

Page 40: ...fications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system The Lifecycle Controller User Guide provides information about setting up the controller configuring hardware and firmware...

Page 41: ...e based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 54 for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen on page 47 Once you specify the boot mode the system boots in that mode and you proceed...

Page 42: ...tions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves...

Page 43: ...r respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 45 Processor Settings Displays information related to processors speed cache size and so on See Proc...

Page 44: ...age 58 for more information Keyboard NumLock On default Determines whether your system starts up with the NumLock mode activated on 101 or 102 key keyboards does not apply to 84 key keyboards Report Keyboard Errors Report default Enables or disables reporting of keyboard errors during the POST Select Report for host systems that have keyboards attached Select Do Not Report to suppress all error me...

Page 45: ... improved memory performance When set to Mirror Mode memory mirroring is enabled When set to Advanced ECC Mode two controllers are joined in 128 bit mode running multi bit advanced ECC For information about the memory modes see System Memory on page 82 NOTE The Spare Mode option may not be present on all systems Node Interleaving Disabled default If this field is Enabled memory interleaving is sup...

Page 46: ...on for applications that require high utilization of random memory access Hardware Prefetcher Enabled default Enables or disables the hardware prefetcher Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode Enabled default If Turbo ...

Page 47: ...evice attached to SATA port D Off disables BIOS support for the device Port E Off default Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device Option Description Boot Mode BIOS default CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the system operating syst...

Page 48: ...d default Enables or disables the integrated storage controller User Accessible USB Ports All Ports On default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port 1 On default Enables or disables the internal USB port Internal USB Port 2 On default Enables or disables the internal USB port Embedded NIC1 and NIC2 Enabled ...

Page 49: ...uld only be enabled if the hardware and software support I OAT Embedded Video Controller Enabled default Displays the total amount of video memory available in the embedded video controller Option Description Embedded X treme PCI Adapter Use the and keys to manually select an IRQ for a given device or select Default to allow the BIOS to select an IRQ value at system startup Option Description Seri...

Page 50: ...onnector NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Failsafe Baud Rate 115200 default Displays the failsafe baud rate used for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate...

Page 51: ...the operating system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance CPU Power and Perform...

Page 52: ...d on page 56 for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system reports the...

Page 53: ...I Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when power is restored If set to Last the system returns to the la...

Page 54: ... UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press F11 ...

Page 55: ...t the boot option you wish to use and press Enter NOTE If you hot swap a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services USC Diagnostics and BIOS level boot options Option Descriptio...

Page 56: ...Setup program and check the System Password option When a system password is assigned System Password is Enabled If Password Status is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password Option Description System Setup Acces...

Page 57: ...your password type it a second time and press Enter System Password changes to Enabled Exit the System Setup program and begin using your system 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If you have assigned a setup passwor...

Page 58: ...o protect your system from unauthorized changes Disabling the System Password If the system password is already set you can disable it by typing the password during POST and pressing Ctrl Enter or you can enter the system setup and press Enter twice when you are in the system password menu Changing an Existing System Password 1 Enter the System Setup program by pressing F2 during POST 2 Select the...

Page 59: ...nabled you must enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system lets you view but not modify the System Setup screens The following options are exceptions If System Password is not Enabled and is not locked through the Password Status option you can assign a system password You cannot disable o...

Page 60: ...xpress card is installed the controller provides the following additional features Downloading and applying firmware updates Configuring hardware and firmware For more information about setting up the controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller User Guide on the Dell Support website at support dell com manuals iDRAC Configuration Uti...

Page 61: ...dditional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press Ctrl E when prompted during POST If your operating system begins to load before you press Ctrl E allow the system to finish booting restart your system and try again book book Page 61 Wednesday March 3 2010 10 3...

Page 62: ...62 Using the System Setup Program and UEFI Boot Manager book book Page 62 Wednesday March 3 2010 10 37 AM ...

Page 63: ... only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product book book Page 63 Wednesday ...

Page 64: ...ling fan 2 internal hard drives 2 3 expansion card riser 4 power supply bays 2 5 cooling shroud 6 heat sink processor 2 7 memory modules 8 8 system cooling fans 4 9 SAS backplane 10 hard drives 12 5 4 8 9 10 7 1 3 6 2 book book Page 64 Wednesday March 3 2010 10 37 AM ...

Page 65: ...e release latch next to the key lock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 3 2 Removing and Installing the Front Bezel 1 release latch 2 keylock 3 bezel 4 hinge tab 3 2 1 4 book book Page 65 Wednesday March 3 2010 10 37 AM ...

Page 66: ... authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 ...

Page 67: ...ck edge of the cover fit the corresponding tabs on the back edge of the chassis See Figure 3 3 3 Slide the cover towards the front of the chassis and press down the latch 4 Rotate the latch release lock in the clockwise direction to secure the cover 5 Reconnect the system and peripherals to their electrical outlets and turn on the system 1 system cover latch 2 latch release lock 1 2 book book Page...

Page 68: ...your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Open the system See Opening the System on page 66 2 Grasp and gently lift the shroud up and away from the system board See Figure 3 4 Figure 3 4 Insta...

Page 69: ...e 67 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Hard Drives Your system supports 3 5 inch SAS or SATA hard drives in 3 5 inch hot swap hard drive carrier The hard drives are installed at the front of the system see Figure 3 1 Front mounted hard drives are connected to a SAS backplane through hard drive carriers and can be configured as...

Page 70: ...r signal that the drive can be removed safely See Hard Drive Indicator Patterns on page 15 If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button and open the drive carrier release handle to release the drive See Figure 3 6 4 Slide the hard drive out of the driv...

Page 71: ...lled carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported on all configurations 1 If installed remove the front bezel See Removing the Front Bezel on page 65 ...

Page 72: ...handle to lock the drive in place Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 7 Figure 3 7 Installing a Hot Swap Hard Drive Into a Drive Carrier 1 hard drive 2 SAS SATA indicator 3 drive carrier 4 screws 4 2 1 3 4 book book Page 72 Wednesday March 3 2010 10 37 AM ...

Page 73: ...s in a RAID 1 configuration For information on RAID configuration see the RAID documentation on support dell com manuals Removing an Internal Hard Drive Bay CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team D...

Page 74: ...tem Components Figure 3 8 Installing and Removing an Internal Hard Drive Bay 1 internal hard drives 2 2 release latch 3 internal hard drive bay 4 support bracket 2 3 1 4 book book Page 74 Wednesday March 3 2010 10 37 AM ...

Page 75: ...rt team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 2 Open the system See Opening the System on page 66 3 Lift the latch on your internal hard drive bay and align th...

Page 76: ... Screws are supplied along with the hard drives ordered from Dell Installing a Hard Drive Into a Hard Drive Bay 1 Insert the hard drive into the internal hard drive bay with the connector end of the drive at the back until it is flush with the back of the hard drive bay See Figure 3 9 2 Attach the four screws to secure the hard drive to the hard drive bracket 1 internal hard drive bay 2 release la...

Page 77: ...s may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system i...

Page 78: ...78 Installing System Components Figure 3 10 Removing and Installing a Fan 1 fans 5 2 release tab 3 fan cable 1 2 3 book book Page 78 Wednesday March 3 2010 10 37 AM ...

Page 79: ...l hard drive carrier and bay See Installing an Internal Hard Drive Bay on page 75 5 Replace the cooling shroud See Installing the Cooling Shroud on page 69 6 Close the system See Closing the System on page 67 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Supplies Your system supports 750 W 1100 W redundant power supplies NOTE The ma...

Page 80: ...es one power supply to operate the system normally On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the system cables from the Velcro straps NOTE You may have to unlatch and lift the optional cable management arm if it interfer...

Page 81: ...l the power supply is fully seated and the release latch snaps into place See Figure 3 11 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the power cable secure t...

Page 82: ... power supply bay PS2 To install the power supply blank align the blank with the power supply bay and insert the blank into the chassis until it clicks into place System Memory Your system supports DDR3 registered DIMMs RDIMMs or unbuffered ECC DIMMs UDIMMs Single and dual rank DIMMs can be 1067 or 1333 MHz and quad rank DIMMs can be 1067 MHz The system contains eight memory sockets split into two...

Page 83: ... or B1 For Memory Mirroring or Advanced ECC Mode the channel furthest from the processor is unused and memory modules are installed beginning with channel A1 or B1 and proceeding with channel A2 or B2 Advanced ECC Mode requires memory modules that use x4 or x8 DRAM device widths The memory speed of each channel depends on the memory configuration For single or dual rank memory modules One memory m...

Page 84: ...annel Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one half of the total installed physical memory Optimizer Independent Channel Mode In this mode all three channels are populated with identical memory modules This mode permits a larger total memory capacity but does not support SDDC with x8 based memory modules A minimal si...

Page 85: ...GB Available Memory GB Optimizer 1 GB X X X X X X X X X X 1 2 3 4 all 2 4 6 8 all 2 GB X X X X X X X X X X 2 4 6 8 all 4 8 12 16 all 4 GB X X X X X X X X X X 4 8 12 16 all 8 16 24 32 all 8 GB X X X X X X X X X X 8 16 24 32 all 16 32 48 64 all 16 GB X X X X X X X X X X 16 32 48 64 all 32 64 96 128 all Advanced ECC1 2 GB X X 4 all 8 all 4 GB X X 8 all 16 all 8 GB X X 16 all 32 all 16 GB X X 32 all 6...

Page 86: ...sical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X 1 2 3 4 all 2 4 6 8 all 2 GB X X X X X X X X X X 2 4 6 8 all 4 8 12 16 all Advanced ECC1 1 GB X X 2 all 4 all 2 GB X X 4 all 8 all Mirroring 1 GB X X 2 1 4 2 2 GB X X 4 2 8 4 Table 3 1 Sample RDIMM Single and Dual Rank Memory Configurations Per Processor continued Memory Mode Memory Module Size Memory Sockets Single Processor D...

Page 87: ...upport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 66 3 Remove the cooling shroud See Removing the Cooling Shroud on page 68 4...

Page 88: ...h your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules See Table 3 2 10 Replace the cooling shroud See Installing the Cooling Shroud ...

Page 89: ...wered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service an...

Page 90: ...n connectors on an expansion card riser Depending on the configuration your system may have either riser 1 or riser 2 Expansion card riser 1 provides three x4 Gen2 PCIe expansion card slots and one x8 Gen2 PCIe expansion card slot Expansion card riser 2 provides one x4 Gen2 PCIe expansion card slot and one x16 Gen2 PCIe expansion card slot CAUTION Expansion cards can only be installed in the slots...

Page 91: ...e installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 3 3 Expansion Card Installation Priority for Riser 1 Card Priority Card Type Slot Priority Max Allowed 25 W Card 1 PERC S300 S100 1 2 2 Y 2 PERC H800 3 2 2 Y 3 PERC 6 E controller 3 2 2 Y 4 SAS 5 E 3 2 2 Y 5 SCSI controllers 3 2 2 Y 6 HPCC 2 1 2 Y 7 Fibre...

Page 92: ...n off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 66 4 Remove the cooling shroud See Removing the Cooling Shroud on page 68 5 Open the expansion card latch and remove the filler bracket See Figure 3 13 NOTE Keep this bracket in case you need to remove the expansion card Filler brackets must be i...

Page 93: ...d riser 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Close the expansion card latch See Figure 3 13 Figure 3 13 Installing or Removing an Expansion Card 9 Connect any cables to the expansion card 1 expansion card riser 2 expansion card latch 3 expansion card 3 2 1 book book Page 93 Wednesday March 3 2010 10 37 AM ...

Page 94: ...let 2 Open the system See Opening the System on page 66 3 Remove the cooling shroud See Removing the Cooling Shroud on page 68 4 Disconnect all cables from the card 5 Open the expansion card latch See Figure 3 13 6 Grasp the expansion card by its edges and carefully remove it from the expansion card connector 7 If you are removing the card permanently install a metal filler bracket over the empty ...

Page 95: ...tem including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 66 3 Remove the cooling shroud See Removing the Cooling Shroud on page 68 4 If installed remove the expansion card from the expansion card slot See Removing an Expansion Card on page 94 5 If installed remove the storage controller card See Removing the Storag...

Page 96: ...ing or Removing an Expansion Card Riser 1 integrated storage controller slot 2 riser guides 2 3 expansion card riser 4 expansion card slot 5 riser guide posts 2 6 expansion card riser slots 2 6 1 2 3 5 4 book book Page 96 Wednesday March 3 2010 10 37 AM ...

Page 97: ...expansion card riser connector is fully seated 3 If applicable reinstall the expansion card See Installing an Expansion Card on page 92 4 Reinstall the storage controller card See Installing the Storage Controller Card on page 100 5 Reconnect all cables 6 Close the system See Closing the System on page 67 7 Reconnect the system and peripherals to their power sources Integrated Storage Controller C...

Page 98: ...hat came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 66 3 If installed remove the expansion card See Removing an Expansion Card on page 94 4 Disconnect the SAS cables connected to the card 5 Disconnect the cable connecting the card to the expansion card riser 6 For a ...

Page 99: ...ng and Removing the Storage Controller Card 1 storage connector 2 expansion card riser 3 storage controller card 4 storage controller card cable 5 SAS data cable connector 6 release lever blue 1 2 3 6 5 4 book book Page 99 Wednesday March 3 2010 10 37 AM ...

Page 100: ...r card slot on the expansion card riser 5 With the storage controller card edge facing the riser insert one side of the card into the black card edge guide NOTE For expansion card riser 1 the installation sequence must be slot 3 2 1 and 4 The storage controller card must be installed in slot 4 after the other expansion cards have been installed 6 Bend outward on the blue card edge guide lower the ...

Page 101: ...am Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 66 3 If installed remove all expansion cards from expansion card riser Removing an E...

Page 102: ...ce technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and d...

Page 103: ...horized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that isnotauthorizedby Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the ...

Page 104: ...ia Card on page 106 8 Close the system See Closing the System on page 67 9 Reconnect the system and peripherals to their power sources and turn them on 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card 4 retention standoff posts 2 5 retention standoff tabs 2 6 iDRAC6 Enterprise card connector 3 2 1 4 5 6 book book Page 104 Wednesday March 3 2010 10 37 AM ...

Page 105: ... shroud See Removing the Cooling Shroud on page 68 5 Remove the VFlash media card if installed from the iDRAC6 enterprise card See Removing a VFlash Media Card on page 106 6 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card from the retention standoffs As the card releases from the standoffs the connector under the card disengages from the ...

Page 106: ...e enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as...

Page 107: ...r CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 ...

Page 108: ...rewdriver loosen one of the heat sink retention screws See Figure 3 19 6 Wait 30 seconds for the heat sink to loosen from the processor 7 Loosen the other three heat sink retention screws 8 Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up CAUTION The processor is held in its socket under strong pressure Be aware that the release lever ca...

Page 109: ... up so that the socket is ready for the new processor CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board NOTE In single processor configurations a processor must be installed in socket CPU1 Install the blank in socket CPU2 only 1 heat sink heat sink 2 retention screws 4 2 1 book book Page 109 Wednesd...

Page 110: ... Components Figure 3 20 Installing and Removing a Processor 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket release lever 2 1 6 3 4 5 book book Page 110 Wednesday March 3 2010 10 37 AM ...

Page 111: ... processor using a lint free cloth 3 Align the processor with the socket keys on the ZIF socket See Figure 3 20 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the ZIF socket 4 With the release lever on the processor socket in the open position align the processor with the socket keys and set the processor li...

Page 112: ... Replacing the System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in ...

Page 113: ...ue tabs on the expansion card riser and lift it from the chassis See Removing an Expansion Card Riser on page 95 7 Locate the battery socket See Jumpers and Connectors on page 151 CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 8 Support the battery connector by firmly holding the positive side of the connector 1 system ...

Page 114: ...age 97 14 Replace the storage controller card See Installing the Storage Controller Card on page 100 15 Replace the expansion card from the expansion card slot now See Installing an Expansion Card on page 92 16 Replace the cooling shroud See Installing the Cooling Shroud on page 69 17 Close the system See Closing the System on page 67 18 Reconnect the system to the electrical outlet and turn the s...

Page 115: ...nformation in this section applies only to systems with the optional RAID controller card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 66 3 To disconnect the RAID battery cable by gently pulling the cable connector out of the connector See Figure 3 22 4 Pull back gently on the two tabs...

Page 116: ...y only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the f...

Page 117: ... board and power button from the control panel module Figure 3 23 Removing and Installing the Control Panel 1 bracket 2 control panel cable 3 power button board 4 power button 5 control panel module 1 2 4 3 5 book book Page 117 Wednesday March 3 2010 10 37 AM ...

Page 118: ...e back of the control panel module 5 Close the system See Closing the System on page 67 6 Reconnect the system to the power source and turn on the system and attached peripherals 7 If applicable replace the front bezel See Installing the Front Bezel on page 66 SAS Backplane Removing the SAS Backplane CAUTION Many repairs may only be done by a certified service technician You should only perform tr...

Page 119: ...isconnect the SAS data cables from the backplane 7 Disconnect the optical drive cable USB cable internal hard drive cables and the control panel cable CAUTION Handle the cables gently to prevent damage 8 While pressing the two blue latches toward each other lift the backplane upward See Figure 3 24 9 When the backplane cannot slide upward any farther pull the backplane toward the back of the syste...

Page 120: ...kplane 2 backplane retention latches 2 3 SAS cables 4 control panel module cable 5 USB memory key connector 6 SAS backplane power cable 7 control panel cable 8 internal hard drive cables 2 9 USB cable 10 SAS backplane cable 1 3 7 2 8 9 6 4 10 5 book book Page 120 Wednesday March 3 2010 10 37 AM ...

Page 121: ...the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the retention hooks fit through the slots in the backplane See Figure 3 24 3 Slide the backplane downward until the two blue retention latches snap into place 4 Connect the SAS data and power cables to the SAS backplane 5 Install the hard drives in their original locations 6 Conn...

Page 122: ...d drive bay and support carrier See Removing an Internal Hard Drive Bay on page 73 2 If applicable remove the thumb screw on the support bracket and lift it up and out of the system 3 Remove the power supplies from the system See Removing a Redundant Power Supply on page 80 4 Remove the expansion cards See Removing an Expansion Card on page 94 5 Remove the expansion card riser See Removing an Expa...

Page 123: ...5 Removing and Installing the Power Distribution Board 1 screws 3 2 power supply connector 3 power interposer board 4 blue tab 5 power distribution board 6 fan module cable connector 6 2 1 5 4 3 book book Page 123 Wednesday March 3 2010 10 37 AM ...

Page 124: ...tall the three screws that secure the power distribution board to the chassis See Figure 3 25 4 Connect the power distribution cables to the system board see System Board on page 125 and fan cable to the power distribution board as shown in Figure 3 25 5 If applicable align the support bracket over the Power Distribution board and secure in place with the screw 6 If applicable install the internal...

Page 125: ... you can access the encrypted data on your hard drives 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 66 3 Remove the cooling shroud See Removing the Cooling Shroud on page 68 4 Remove the power supplies See Removing a Redundant Power Supply on page 80 5 Remove all expansion cards and if applicabl...

Page 126: ...assis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis See Figure 3 26 Figure 3 26 Removing and Installing the System Board 1 screws 9 2 system board assembly 1 2 book book Page 126 Wednesday March 3 2010 10 37 AM ...

Page 127: ...tem board to the bottom of the chassis until it lays completely flat 5 Push the system board toward the back of the chassis until the board is in place 6 Tighten the nine screws that secure the system board to the chassis See Figure 3 26 7 Transfer the processors to the new system board See Removing a Processor on page 107 and Installing a Processor on page 111 8 Remove the memory modules and tran...

Page 128: ... an iDRAC6 Express Card on page 101 15 Replace the cooling shroud See Installing the Cooling Shroud on page 69 16 Close the system See Closing the System on page 67 17 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 18 If applicable replace the front bezel See Removing the Front Bezel on page 65 book book Page 128 Wednesday March 3 2010 10 37...

Page 129: ... conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 41 Invalid memory configurations could cause the system to halt at startup without any video...

Page 130: ...lem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled 4 Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 5 Power down all attached US...

Page 131: ...em and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 157 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 147 2 Restart the system and check for any system messages pertaining to the ...

Page 132: ...e and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 157 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is ...

Page 133: ...Close the system See Closing the System on page 67 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help on page 157 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card on page 92 9 Run the appropriate online di...

Page 134: ...nts are properly installed Expansion card risers Power supplies Fans Processors and heat sinks Memory modules Hard drive carriers Cooling shroud 4 Ensure that all cables are properly connected 5 Close the system See Closing the System on page 67 6 Run the system board tests in the system diagnostics See Running the System Diagnostics on page 147 If the tests fail see Getting Help on page 157 Troub...

Page 135: ...r slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply s fault indicator See Power Indicator Codes on page 19 CAUTION At least one power supply must be installed for the system to operate Ope...

Page 136: ...n is removed or has failed See Troubleshooting a Fan on page 136 The expansion card installation guidelines have not been followed See Expansion Card Installation Guidelines on page 90 Troubleshooting a Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by ...

Page 137: ... output See General Memory Module Installation Guidelines on page 83 and verify that your memory configuration complies with all applicable guidelines 1 If the system is operational run the appropriate online diagnostic test See Using Online Diagnostics on page 147 If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the system is not operational t...

Page 138: ...n on the system and attached peripherals 13 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 45 If the problem is not resolved proceed with the next step 14 Turn off the system and attached peripherals and disconnect the system from the power source 15 Open the system See Opening the System on page 66 16 If a diagnostic test or error message ind...

Page 139: ...safety instructions that came with the product 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 48 2 Turn off the system and attached peripherals 3 Open the system See Opening the System on page 66 4 Locate the USB key and reseat it See Internal USB Memory Key on page 106 5 Close the system See Closing the System on page 67 6 Turn o...

Page 140: ...h the following steps 2 If installed remove the front bezel See Removing the Front Bezel on page 65 3 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied ...

Page 141: ... troubleshooting procedure can destroy data stored on the hard drive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 147 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If your system has a RAID controller and your hard drives are configured in a RAID array per...

Page 142: ...e System Setup program and ensure that the SAS or PERC controller is enabled See Entering the System Setup Program on page 42 3 Restart the system and press the applicable key sequence to enter the configuration utility program Ctrl C for a SAS controller Ctrl R for a PERC controller See the controller s documentation for information about configuration settings 4 Check the configuration settings ...

Page 143: ...the System on page 67 12 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help on page 157 13 Replace the front bezel See Installing the Front Bezel on page 66 Troubleshooting Expansion Cards CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repa...

Page 144: ...10 Open the system See Opening the System on page 66 11 Remove all expansion cards installed in the system See Removing an Expansion Card on page 94 12 Close the system See Closing the System on page 67 13 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 14 Run the appropriate online diagnostic test See Running the System Diagnostics on page 147 If the ...

Page 145: ...lectrical outlet 3 Open the system See Opening the System on page 66 4 Ensure that each processor and heat sink are properly installed See Installing a Processor on page 111 5 Close the system See Closing the System on page 67 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test See Running the System Diagnosti...

Page 146: ...em and attached peripherals and disconnect the system from the electrical outlet 15 Open the system See Opening the System on page 66 16 Replace processor 1 with processor 2 See Installing a Processor on page 111 17 Repeat step 11 through step 13 If you have tested both the processors and the problem persists the system board is faulty See Getting Help on page 157 book book Page 146 Wednesday Marc...

Page 147: ...ore If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com For information about using diagnostics see the Dell Online Diagnostics User s Guide The embedded system diagnostics can be launc...

Page 148: ...lure may be indicated As long as the processor and the system s input output devices are functioning you can use the system diagnostics to help identify the problem Running the Embedded System Diagnostics You can run the embedded system diagnostics program from the USC main screen CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid re...

Page 149: ...l of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on...

Page 150: ...The following tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays par...

Page 151: ...nfiguration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configurat...

Page 152: ...152 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Connectors 3 4 14 16 15 1 2 5 6 7 8 10 11 12 13 17 18 19 20 21 9 book book Page 152 Wednesday March 3 2010 10 37 AM ...

Page 153: ... module slot A3 white release lever Memory module slot A2 white release lever Memory module slot A1 white release lever Memory module slot A4 8 FAN3 Cooling fan 3 connector 9 BATTERY System battery 10 FAN4 Cooling fan 4 connector 11 12V 8 pin power connector 12 FP_CONN control panel connector 13 BP_CONN Backplane power connector 14 PWR_CONN 24 pin power connector 15 PDB_ I2C Power distribution boa...

Page 154: ...g any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 66 3 Move the password jumper to the disabled position to clear the password See Table 6 1 See Figure 6 1 to locate the password jumper on the system board 4 Close the system See Closing the System on page 67 5 Reconnect your system and peripherals to their electrical ou...

Page 155: ...et 7 Open the system See Opening the System on page 66 8 Move the password jumper back to the enabled position to restore the password function See Table 6 1 9 Close the system See Closing the System on page 67 10 Reconnect your system and peripherals to their electrical outlets and turn on the system 11 Assign a new system and or setup password To assign a new password using the System Setup prog...

Page 156: ...156 Jumpers and Connectors book book Page 156 Wednesday March 3 2010 10 37 AM ...

Page 157: ... options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link...

Page 158: ...158 Getting Help book book Page 158 Wednesday March 3 2010 10 37 AM ...

Page 159: ...ing Dell 157 control panel assembly features 12 installing 117 cooling fan replacing 79 cooling fans troubleshooting 136 cooling shroud installing 69 removing 68 cover closing 67 opening 66 D damaged systems troubleshooting 134 Dell contacting 157 Dell PowerEdge Diagnostics using 147 diagnostics advanced testing options 149 testing options 149 using Dell PowerEdge Diagnostics 147 when to use 148 D...

Page 160: ...hard drive troubleshooting 140 141 hard drives hot swappable installing 71 heat sink 108 I iDRAC card installing 100 102 system port 15 iDRAC Configuration Utility 60 indicators back panel 15 front panel 12 NIC 18 power 12 18 installing control panel assembly 117 cooling shroud 69 expansion card 92 hard drive hot swappable 71 hard drive blank 70 iDRAC card 100 102 memory modules 87 power supply bl...

Page 161: ...es error messages 42 system 22 warning 38 N NIC indicators 18 NICs back panel connectors 15 troubleshooting 131 O Optimizer memory mode 84 P password setup 58 system 56 passwords disabling 154 phone numbers 157 POST accessing system features 11 power indicators 12 18 power supplies indicators 18 removing 80 replacing 81 power supply blank 82 processor installing 110 removing 106 See processor upgr...

Page 162: ...oller daughter card troubleshooting 142 SAS hard drive See hard drive SAS RAID controller daughter card troubleshooting 142 SATA hard drive See hard drive SD card troubleshooting 139 securing your system 51 57 setup password 58 slots See expansion slots startup accessing system features 11 support contacting Dell 157 system closing 67 opening 66 system board connectors 152 installing 126 jumpers 1...

Page 163: ... internal USB key 139 keyboard 130 memory 137 NIC 131 processors 145 SAS RAID controller daughter card 142 SD card 139 system cooling 136 video 130 wet system 132 U UEFI Boot Manager entering 54 main screen 55 System Utilities screen 56 UEFI Boot Settings screen 55 Unified Server Configurator Lifecyle Controller 60 upgrades processor 106 USB front panel connectors 12 internal connector for memory ...

Page 164: ...164 Index warranty 39 wet system troubleshooting 132 book book Page 164 Wednesday March 3 2010 10 37 AM ...

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