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Dell PowerProtect DM5500, Installation Manual

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Summary of Contents for PowerProtect DM5500

Page 1: ...Dell PowerProtect Data Manager Appliance 5 12 0 1 Installation Guide for DM5500 November 2022 Rev 01 ...

Page 2: ...damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell Technologies Dell and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ... Opening the drive bays 25 Closing the drive bays 26 Removing power supply units 27 Installing the DM5500 into the rack 27 Installing drives 29 Installing drive blanks 30 Installing power supply units 30 Installing the front bezel 31 Chapter 3 Cabling and network requirements 33 Connect power cables 33 Connect iDRAC cable 33 Connect network cables 33 Chapter 4 Configure iDRAC 36 Chapter 5 Pre conf...

Page 4: ... DM5500 in the Data Manager Appliance Configuration UI 42 Log in to the Data Manager Appliance Configuration UI 42 Initial DM5500 configuration in the Data Manager Appliance Configuration UI 43 Log in to the Data Manager Appliance UI 44 Getting Started window 45 Chapter 7 Troubleshooting 46 4 Contents ...

Page 5: ...installing the chassis retention bracket 20 13 Remove the shipping screws 22 14 Removing a drive carrier 23 15 Removing a drive blank 24 16 Removing the front bezel 25 17 Opening the drive bays 26 18 Closing drive bays 26 19 Removing a power supply unit 27 20 Diagram and description of installing the DM5500 into the rack 28 21 Installing a drive 29 22 Installing a drive blank 30 23 Installing a po...

Page 6: ...5 Drive indicator codes 12 6 Hardware and software requirements for DM5500 installation 16 7 Static rails 18 8 Static rails adjustability 18 9 DM5500 NIC combinations 34 10 Network cabling requirements 35 11 Data Manager Appliance UI Getting Started menu items 45 12 Data Manager Appliance Configuration UI error messages 46 Tables 6 Tables ...

Page 7: ... 1 Revision history Revision number Date Description 01 November 2022 First release of this document for the Dell PowerProtect DM5500 Appliance 5 12 0 1 Related documentation The following publications are available on the Customer Support website and provide additional information PowerProtect Data Manager Appliance Administrator Guide for DM5500 PowerProtect Data Manager Appliance Security Confi...

Page 8: ...site provides access to product licensing documentation advisories downloads and how to and troubleshooting information The information can enable you to resolve a product issue before you contact Customer Support To access a product specific page 1 Go to the Customer Support website 2 In the search box type a product name and then from the list that appears select the product Support library The ...

Page 9: ... 2 On the Support tab click Service Requests Dispatch Status and sign into your account 3 On the Service Requests page click View All Service Requests Online communities For peer contacts conversations and content on product support and solutions go to the Community Network web page Interactively engage with customers partners and certified professionals online Reporting vulnerabilities Dell takes...

Page 10: ...urchased separately or provided by the customer Two switches are recommended for redundancy The following switches are compatible with the DM5500 SFP28 switches that support 10 GbE or 25 GbE and VLAN SFP switches that support 10 GbE and VLAN Switches that support 10GBASE T copper cabling and VLAN The DM5500 is shipped with a fixed rail kit and is installed in a customer provided rack This guide de...

Page 11: ...System Event Log for specific error messages Figure 3 Right control panel 1 Power button 2 USB 2 0 compliant port 3 Micro USB 2 0 compliant port for iDRAC Direct 4 iDRAC LED indicator The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem You can configure iDRAC Direct by using a USB to micro USB type AB cable which you ca...

Page 12: ...ive status indicator code Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for removal NOTE The drive status indicator remains off until all drives are initialized after the system is turned on Drives are not ready for removal during this time Flashes green amber and then turns off Predicted drive failure Flashes amber four times per second Drive ...

Page 13: ... of drive bays extended The DM5500 contains two drive bays with each drive bay containing 12 slots for a total of 24 slots There are two drive configurations available for the DM5500 24 TB DM5500 populated with 14 drives up to a maximum of 24 TB useable capacity 96 TB DM5500 populated with 24 drives up to a maximum of 96 TB useable capacity The following figures and tables show the drive configura...

Page 14: ...for Protection Storage metadata Drive 3 Filler If the you increase the capacity of the DM5500 to more than 24 TB useable capacity a 3 84 TB cache SSD is required in slot 3 Drive 4 12 TB HDD internal storage Drive 5 12 TB HDD internal storage Drives 6 13 12 TB HDD Drives 14 23 Filler drives 14 23 are 12 TB storage expansion slots that may be used as needed after the initial purchase of the 24 TB us...

Page 15: ... 4 Can be configured to run as two 10 25 GbE SFP28 ports two 10 GbE SFP ports or four 10GBASE T ports 5 Filler unused PCIe expansion card PCIe slot 5 6 Filler unused PCIe expansion card PCIe slot 6 7 Power supply unit PSU 1 PSU 1 can be 1100W or 1600W but must be the same wattage as PSU 2 8 Information tag this contains the DM5500 serial number The pull out information tag contains a white label w...

Page 16: ...s are used instead of twinax cables 4 x 10 25 GbE SFPs can be ordered as a kit from Dell Use the SFPs provided by Dell when connecting the 4 GbE ports on the DM5500 to the customer network SFPs for switches Customer supplied if LC to LC optical cables are used LC to LC optical cables The LC to LC optical cables are an option and can be ordered from Dell or can be customer supplied RJ45 iDRAC netwo...

Page 17: ...er zones with separate PDU power strips Each redundant power zone should have capacity for the maximum power load When configured this way the appliance will remain up and running even with the failure of one power zone Use the power calculator to refine the power requirements based on the hardware configuration and customer provided PDU For customer provided PDUs the Dell power cords on the appli...

Page 18: ...atic rails support tool less mounting in EIA ECA 310 E compliant square hole and unthreaded round hole 4 post racks Table 7 Static rails Rail identifie r Mounting interface Rail type Supported rack types 4 Post Square Round Threaded Generic Tool less Static X The static rails offer a greater adjustability range and a smaller overall mounting footprint than the sliding rails This feature is due to ...

Page 19: ...isites NOTE The rails can be installed in both square and round hole racks NOTE The support bracket must be removed if the rail cannot fit between the rack flanges Figure 10 Installing the rail 1 rack flange 2 release latch 2 3 support bracket 4 rail peg 4 To install the rails perform the following steps Steps 1 Press the release latch on the rail 2 Align the rail with the rack flange ensuring tha...

Page 20: ...l the chassis retention bracket on the two rear rack flanges before you install the DM5500 into the rack Figure 11 Chassis retention bracket on rear rack flange Figure 12 Diagram and description of installing the chassis retention bracket 20 Install the DM5500 in the rack ...

Page 21: ... Place the bracket on the system 2 Secure the bracket to the rack flange with two screws by using Phillips 2 screwdriver The installed chassis bracket on each rack flange should look like the following image NOTE Do not overtighten the retention brackets keeping them slightly loose will make it easier to insert the system under them when positioning the system on the rails Install the DM5500 in th...

Page 22: ...e DM5500 chassis 3 Carefully remove all the contents of the box except for the main chassis 4 Remove the shipping screws from the sides of the DM5500 Figure 13 Remove the shipping screws Removing drives Prerequisites Before you install the DM5500 into the rack you must remove all drives and power supply units from the DM5500 due to the weight of the system CAUTION When removing drives it is very i...

Page 23: ...al you must remove the bezel To access the middle drives in drive bay 2 for removal you must open the drive bay If your system contains drive blanks follow the procedure to remove drive blanks Steps 1 Press the release button to open the drive carrier release handle 2 Holding the handle slide the drive carrier out of the drive slot Figure 14 Removing a drive carrier Next steps Close the drive bays...

Page 24: ...drive bays Removing the front bezel Prerequisites 1 Keep the bezel key handy Steps 1 Unlock the bezel 2 Press the release button and remove the left end of the bezel 3 Unhook the right end of the bezel and remove the bezel 24 Install the DM5500 in the rack ...

Page 25: ...the cooling fans spin at a higher speed to provide extra cooling to the system Thus system health status changes from the normal to critical state and system event The BP1 drive bay is kept open for an extended period of time is logged 1 Remove the front bezel Steps 1 If locked unlock the drive bay lock located above the left release latch by pushing it up 2 Open the release latches of drive bay 1...

Page 26: ...teps 1 Remove the drives Closing the drive bays Steps 1 Pull back the blue release tabs on both sides and slide the drive bays into the system until both the bays lock into place Figure 18 Closing drive bays 26 Install the DM5500 in the rack ...

Page 27: ...Steps Press the release latch and slide the power supply unit out of the system by using the power supply unit handle Figure 19 Removing a power supply unit Next steps Install the DM5500 into the rack Installing the DM5500 into the rack Prerequisites The chassis retention bracket on the two rear rack flanges must be installed The shipping screws on the sides of the chassis must be removed All driv...

Page 28: ...he appliance into the rack Steps 1 Position the DM5500 on the rail 2 Hold the DM5500 rack ears and slide the appliance into the rack until the appliance is seated in place 3 Tighten the captive screw in each control panel with a Phillips 2 screwdriver NOTE The chassis shown in the image is not representative of a specific system 4 Tighten the chassis retention brackets on the rear rail posts with ...

Page 29: ...age You should populate the drives in a bottom to top order to avoid the metal stops from bending in the drive cage in the drive bays To install the middle drives in drive bay 2 you must open the drive bay If your system contains drive blanks follow the procedure to install a drive blank About this task Steps 1 Press the release button on the front of the drive carrier to open the release handle 2...

Page 30: ...n clicks into place Figure 22 Installing a drive blank Next steps 1 Close the drive bays 2 Install the power supply units Installing power supply units Prerequisites CAUTION Ensure that both the PSUs are of the same type and have the same maximum output power The maximum output power shown in watts is listed on the power supply unit label Steps Slide the power supply unit into the power supply uni...

Page 31: ... Align and insert the tabs on the right end of the bezel into the slots on the system NOTE Ensure that the drive bay is locked before installing the front bezel for more information see the closing the drive bays section 2 Fit the left end of the bezel onto the system and press the bezel until you hear the release button click 3 Lock the bezel Install the DM5500 in the rack 31 ...

Page 32: ...Figure 24 Installing the front bezel Next steps Install the DM5500 into the rack 32 Install the DM5500 in the rack ...

Page 33: ...ongly recommended but not required It is strongly recommended because iDRAC can be used To power the appliance on and off for required maintenance activities By Dell support to gather detailed information about the state of the hardware CAUTION If you do not configure iDRAC Dell support response time will be impacted The DM5500 has one iDRAC connection hostname 1 GbE RJ45 The 1 GbE management swit...

Page 34: ...tch is required for the iDRAC connection in addition to the two optical switches In the DM5500 configuration with copper 10GBASE T ports the iDRAC cable could be connected to either of the two copper switches or to a third 1 GbE BASE T management switch The data uplink connections use a routable public VLAN to communicate with the rest of the company network where the backup targets will be locate...

Page 35: ...er uplink ports You can configure VLAN segregation on a single physical network connection VLAN segregation across multiple physical network connections is not required You configure multiple VLANs at the virtual layer not the physical layer NOTE In the PowerProtect Data Manager Appliance Configuration UI you initially configure one VLAN After you complete the initial appliance configuration in th...

Page 36: ... 1 Connect your laptop service computer to the DM5500 using a USB to micro USB cable Plug the USB end of the cable into a USB port on your laptop service computer and plug the micro USB end of the cable into the micro USB port on the right side of the front of the DM5500 For the location of the micro USB port see DM5500 front view 2 After you connect the USB the micro USB cable the laptop will dow...

Page 37: ...rm the following pre configuration tasks before logging in to the Data Manager Appliance Configuration UI to configure the appliance Topics Collect external network information Collect DM5500 serial number NTP and time zone information Power on the DM5500 Assign static IP address to the service computer for initial DM5500 login 5 Pre configuration tasks 37 ...

Page 38: ...k ports in tagged trunk mode for maximum performance and reliability Switch port configuration External network VLAN ID Tagged trunk mode recommended use the VLAN ID configured in the trunk Untagged access mode 0 In the Data Manager Appliance Configuration UI you initially configure one VLAN After you complete the initial appliance configuration in the Data Manager Appliance Configuration UI you c...

Page 39: ...NS Server For example 10 254 61 23 Secondary DNS Server Optional For example 10 254 61 24 Collect DM5500 serial number NTP and time zone information You must collect the following information before logging in to the Data Manager Appliance Configuration UI DM5500 serial number The DM5500 serial number is located on the pull out information tag in the back of the DM5500 to the right of the power su...

Page 40: ...to power on the DM5500 using the power button Prerequisites Power network and iDRAC cabling must be complete on the DM5500 VLAN configuration must be set up and verified The DM5500 must be connected to a power source Two power sources are recommended for redundancy Steps 1 Power on the DM5500 by pressing and holding the power button located in the front right corner of the appliance The power icon...

Page 41: ...r section set the Preferred DNS server address usually your router s IP address or server IP address providing DNS resolutions xiii Optional Specify an Alternative DNS server which the computer will use if it cannot reach the preferred DNS server xiv Click OK b To set a static IP address on a Mac service computer perform the following steps i From the Apple menu select System Preferences ii Select...

Page 42: ...ing Started window Log in to the Data Manager Appliance Configuration UI Prerequisites The DM5500 must be installed in the rack The DM5500 must be cabled to the switch es Pre configuration tasks must be complete The DM5500 must be powered on Steps 1 Type the following URL in your browser s address bar https 192 168 100 100 The PowerProtect Data Manager Appliance Configuration login screen appears ...

Page 43: ...ment and click Accept 3 Click Next The Network page appears You can configure a single or separate data and management network 4 On the Network page enter the following in the Interfaces section a In the Management IP field enter the IP address NOTE DM5500 checks forward reverse DNS lookup for the Management IP address The software does not check forward reverse DNS lookup for separate data networ...

Page 44: ...d 4 on the DM5500 server a Warning message appears stating that the recommended uplinks are not connected for optimal performance and redundancy The Time Location page appears 9 On the Time Location page select the Time zone enter the Location and NTP Servers information Click to add a second NTP server this information is optional The Summary page appears 10 On the Summary page verify the informa...

Page 45: ... value of 12 TB You can expand the storage in increments of 12 TB to the maximum capacity of 96 TB Once a license is uploaded you can view license details such as capacity usage and software ID Assets Launches the Asset Sources window where you can enable any of the asset source types that the Data Manager Appliance supports Upon enabling an asset source you can add and register the source for the...

Page 46: ...ot connected For optimal performance and redundancy all 4 uplinks must be connected Make sure all 4 uplinks are connected and then refresh the page to resolve the warning For more information on cable connectivity to appliance refer to the Install guide You can ignore the warning and proceed with the configuration however you may experience degraded performance Critical Mandatory uplinks in PCIe s...

Page 47: ...sses that are not in use Click Back and re submit the configuration If the issue persists contact Dell Customer Support CONN0116 VLAN ID VLAN_ID is in use Use a VLAN ID that is not in use Click Back and re submit the configuration If the issue persists contact Dell Customer Support CONN0117 IP address IP is in use Use an IP address that is not in use Click Back and re submit the configuration If t...

Page 48: ...133 DNS validation failed for server DNS_server_IP IP Management_IP has reverse lookup entrya as reverse_lookup_of_IP but forward lookup entrya not found for reverse_lookup_of_IP Ensure that the correct lookup entries are present in the DNS server Click Back and re submit the configuration If the issue persists contact Dell Customer Support CONN0134 DNS validation failed for server DNS_server_IP I...

Page 49: ... correct FQDN entry in the input field If the issue persists contact Dell Customer Support CONN0159 Given Management FQDN Management_FQDN does not ends with domain name domain_name Provide correct FQDN and domain name in the input field If the issue persists contact Dell Customer Support CONN0161 IP IP is supposed to be free but it is detected in use Enter an IP address that is not in use If the i...

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