Troubleshooting
The following table lists the warnings and error messages you may encounter during initial DM5500 configuration in the Data
Manager Appliance Configuration UI with possible troubleshooting steps.
Table 12. Data Manager Appliance Configuration UI error messages
Error code
Error message
Troubleshooting steps
N/A
You may encounter a warning similar to the
following on the
Create Secure Credentials
page of the Data Manager Appliance
Configuration UI if you do not enter the
correct default password.
Critical
: Failed to validate current password
for user: admin
To resolve this issue, enter the correct default password in
the
Current Password
field. The password is the last 9 digits
of the DM5500 serial number with a prefix of
dm@
.
For example: if the DM5500 serial number
is
DPDIH220124121
, the password would be
dm@DPDIH220124121
1. Log out of the web browser.
2. Log back into the PowerProtect Data Manager Appliance
Configuration UI.
3. Enter the correct password.
4. Click
Next
to proceed with the deployment.
N/A
You may encounter warnings similar to the
following on the
Network
page of the Data
Manager Appliance Configuration UI if you
do not have the cable connections to the
DM5500 NIC ports properly configured:
Warning
: Recommended uplinks in PCIe slot
4:1, PCIe slot 1:2 for appliance are not
connected. For optimal performance and
redundancy, all 4 uplinks must be connected.
Make sure all 4 uplinks are connected and
then refresh the page to resolve the warning.
For more information on cable connectivity
to appliance, refer to the Install guide. You
can ignore the warning and proceed with the
configuration, however you may experience
degraded performance.
Critical
: Mandatory uplinks in PCIe slot 4:1,
PCIe slot 1:2 for appliance are not connected.
Make sure required uplinks are connected to
network switch with appropriate cables and
then refresh the page to resolve the critical
error. It is recommended to connect all 4
uplinks to appliance for optimal performance
and redundancy. For more information on
cable connectivity to appliance, refer to the
Install guide. You cannot proceed with the
configuration until the required uplinks are
connected.
●
Make sure the four cable connections to the NIC ports on
the DM5500 are configured as follows:
○
Two links go to port 1 and port 2 on PCIe slot 1.
○
Two links go to port 1 and port 2 on PCIe slot 4.
.
●
Once the problem is resolved, refresh the page.
●
If the issue persists, contact Dell Customer Support.
CONN0097
Management network gateway
<
managemnet_network_gateway_IP
> is
not accessible.
●
Check the information on the
Configuration
page.
●
If the DM5500 port is connected in access mode, use
VLAN ID 0.
●
Check the DM5500 switch configuration.
●
Check firewall rules.
●
Click
Back
and re-submit the configuration.
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Troubleshooting
