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Troubleshooting Your System

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external

connectors on your system before troubleshooting any external devices.

See Figure 1-1 and Figure 1-4 for the front- and back-panel connectors

on your system.

Troubleshooting the Video Subsystem

Check the system and power connections to the monitor.

Check the video interface cabling from the system to the monitor.

If two monitors are attached to the system, disconnect one monitor.

The system supports only one monitor attached to either the front or

rear video connector.

If the problem persists, see "Getting Help" on page 181.

Troubleshooting a USB Device

Use the following steps to troubleshoot a USB keyboard and/or mouse.

For other USB devices, go to step 2.

Disconnect the keyboard and mouse cables from the system briefly

and reconnect them.

Connect the keyboard/mouse to the USB port(s) on the opposite side

of the system.
If the problem is resolved, restart the system, enter the System Setup

program, and check if the nonfunctioning USB ports are enabled.

Replace the keyboard/mouse with another working keyboard/mouse.
If the problem is resolved, replace the faulty keyboard/mouse.
If the problem is not resolved, proceed to the next step to begin

troubleshooting the other USB devices attached to the system.

Power down all attached USB devices and disconnect them from the system.

R415HOM.book Page 150 Friday, September 24, 2010 9:37 AM

Summary of Contents for PowerEdge R415

Page 1: ...Dell PowerEdge R415 Systems Hardware Owner s Manual Regulatory Model E07S Series Regulatory Type E07S003 ...

Page 2: ...ved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows MS DOS and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trad...

Page 3: ...Optional 12 Hard Drive Indicator Patterns 16 Back Panel Features and Indicators 17 Guidelines for Connecting External Devices 19 NIC Indicator Codes 19 Power Indicator Codes 20 Diagnostic Lights Optional 21 LCD Status Messages 24 System Messages 40 Warning Messages 54 Diagnostics Messages 54 Alert Messages 54 Other Information You May Need 55 ...

Page 4: ...sword Features 72 Embedded System Management 76 Baseboard Management Controller Configuration 76 iDRAC6 Configuration Utility 77 3 Installing System Components 79 Recommended Tools 79 Inside the System 79 Front Bezel Optional 81 Opening and Closing the System 82 Hard Drives 84 Optical Drive 92 Power Supplies 95 Expansion Card and Expansion Card Riser 99 Integrated Storage Controller Card 103 Expan...

Page 5: ...s 117 RAID Battery Optional 119 System Memory 121 Processors 127 System Battery 133 Control Panel Assembly 135 SAS Backplane 140 Power Distribution Board 142 System Board 144 4 Troubleshooting Your System 149 Safety First For You and Your System 149 Troubleshooting System Startup Failure 149 Troubleshooting External Connections 150 Troubleshooting the Video Subsystem 150 Troubleshooting a USB Devi...

Page 6: ... 156 Troubleshooting System Memory 157 Troubleshooting an Internal USB Key 159 Troubleshooting an SD Card 160 Troubleshooting an Optical Drive 161 Troubleshooting an External Tape Drive 162 Troubleshooting a Hard Drive 163 Troubleshooting a Storage Controller 164 Troubleshooting Expansion Cards 165 Troubleshooting the Processors 166 5 Running the System Diagnostics 169 Using Dell Diagnostics 169 E...

Page 7: ...est Options 171 6 Jumpers and Connectors 173 System Board Jumpers 173 System Board Connectors 174 SAS Backplane Board Connectors 176 Expansion Card Riser Board Components and PCIe Buses 177 Power Distribution Board Connectors 178 Disabling a Forgotten Password 179 7 Getting Help 181 Contacting Dell 181 Index 183 ...

Page 8: ...8 Contents ...

Page 9: ...e system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 57 F12 Starts PXE boot Ctrl E Enters the Baseboard Management Controller BMC or iDRAC6 Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the BMC or iDRAC user documentation at support dell com manuals Ctrl C Ent...

Page 10: ...stem the video monitor can take from several seconds to over 2 minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Used to troubleshoot software and device driver errors when u...

Page 11: ...the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber regardless of whether the system has been powe...

Page 12: ...utton on the LCD panel The LCD backlight will remain off if LCD messaging is turned off through the BMC or iDRAC6 utility the LCD panel or other tools 7 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 compliant 8 hard drives 4 Up to four 2 5 inch in 3 5 inch HDD hot swap carrier or up to four 3 5 inch cabled hot swap 9 System identification panel A slide out panel for sys...

Page 13: ...o view the Home screen Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle 4 System identificatio...

Page 14: ...DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SE...

Page 15: ...E If the iDRAC6 Express card is not installed on the system the MAC option displays the MAC addresses for BMC iSCSIn or NETn Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup m...

Page 16: ...16 About Your System Hard Drive Indicator Patterns Figure 1 3 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber 1 2 ...

Page 17: ...t ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds amber three seconds and off six seconds Rebuild aborted Item Indicator Button or Connector Icon Description 1 serial connector Connects a serial device to the sy...

Page 18: ...cable management arm 9 System status indicator Lights blue during normal system operation Lights amber when the system needs attention due to a problem 10 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the ch...

Page 19: ...If necessary to enable ports on your system use the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 NIC Indicator Codes Figure 1 5 NIC Indicators 1 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link at 1000 Mbps...

Page 20: ...n and amber When hot adding a power supply this indicates that the power supply is mismatched with the other power supply a high output power supply and an Energy Smart power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply CAUTION When correcting a power supply mismatc...

Page 21: ...l display error codes during system startup Table 1 1 lists the causes and possible corrective actions associated with these codes A highlighted circle indicates the light is on a non highlighted circle indicates the light is off NOTE The diagnostic LEDs are not present when the system is equipped with an LCD display 1 power supply status indicator 1 ...

Page 22: ...T Information only BIOS checksum failure detected system is in recovery mode See Getting Help on page 181 Possible processor failure See Troubleshooting the Processors on page 166 Memory failure See Troubleshooting System Memory on page 157 Possible expansion card failure See Troubleshooting Expansion Cards on page 165 Possible video failure See Getting Help on page 181 Hard drive failure Ensure t...

Page 23: ...em board hardware failure See Getting Help on page 181 Possible system resource configuration error See Getting Help on page 181 Other failure Ensure that the diskette drive optical drive and hard drives are properly connected See Troubleshooting Your System on page 149 for the appropriate drive installed in your system If the problem persists see Getting Help on page 181 Table 1 1 Diagnostic Indi...

Page 24: ...rors or status messages Press the left and right buttons to highlight an error number and press Select to view the error Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display Clear the S...

Page 25: ...nt damage to the components Remove AC power to the system for 10 seconds and restart the system See Troubleshooting System Cooling Problems on page 156 If the problem persists see Getting Help on page 181 E1119 Chipset temp out of range Check motherboard heatsinks Chipset temperature reached a point outside the allowed range See Troubleshooting System Cooling Problems on page 156 E1210 Motherboard...

Page 26: ...tside of the intended operating range See Troubleshooting System Cooling Problems on page 156 E1311 RPM Fan x RPM of fan x in the module is out of acceptable operating range See Troubleshooting System Cooling Problems on page 156 E1313 Fan redundancy lost Check fans The system is no longer fan redundant Another fan failure would put the system at risk of over heating Check LCD for additional scrol...

Page 27: ...rly Specified processor is missing or bad and the system is in an unsupported configuration Ensure that the specified microprocessor is properly installed See Troubleshooting the Processors on page 166 E141C Unsupported CPU configuration Check CPU or BIOS revision Processors are in an unsupported configuration Ensure that your processors match and conform to the type described in the processor tec...

Page 28: ...chine check error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 181 E1610 Power Supply W missing Check power supply Specified power supply was removed or is missing from the system See Troubleshooting Power Supplies on page 155 E1614 Power Supply W error Check power supply Specified power supply has failed See Troubleshooting P...

Page 29: ...em are not the same wattage Ensure that power supplies with matching wattage are installed See the Technical Specifications outlined in your system s Getting Started Guide E1629 Power required PSU wattage Check PSU and config The system configuration requires more power than the power supplies can provide even with throttling Turn off power to the system reduce the hardware configuration or instal...

Page 30: ...s reported a PCI parity error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 165 PCI parity error on Slot Review clear SEL The system BIOS has reported a PCI parity error on a component that resides in the specified slot Remove and reseat the PCIe expansion ...

Page 31: ... problem persists the riser card or system board is faulty See Getting Help on page 181 E1714 Unknown error Review clear SEL The system BIOS has determined there has been an error in the system but is unable to determine its origin Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help o...

Page 32: ...restart the system If the problem persists see Getting Help on page 181 E171F PCIe fatal error on Bus Device Function The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 165 PCIe fatal error on Slot Review clear SEL...

Page 33: ...ers are not configured correctly Some invalid configurations prevent the system from powering on Reinstall the expansion card riser See Expansion Card and Expansion Card Riser on page 99 If the problem persists the riser card or system board is faulty See Getting Help on page 181 E1A12 PCI Riser not detected Check Riser One or both of the PCIe risers are missing This prevents the system from power...

Page 34: ...eshooting System Memory on page 157 E2011 Memory configuration failure Check DIMMs Memory detected but is not configurable Error detected during memory configuration See Troubleshooting System Memory on page 157 E2012 Memory configured but unusable Check DIMMs Memory configured but is unusable See Troubleshooting System Memory on page 157 E2013 BIOS unable to shadow memory Check DIMMs The system B...

Page 35: ...fresh failure Power cycle AC Timer refresh failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 181 E2018 Programmable Timer error Power cycle AC Programmable interval timer error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 181 E2019 Parity error Power cy...

Page 36: ...stem for 10 seconds and restart the system If the problem persists see Getting Help on page 181 E201D Shutdown test failure Power cycle AC BIOS shutdown test failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 181 E201E POST memory test failure Check DIMMs BIOS POST memory test failure See Troubleshooting System Memory on pag...

Page 37: ... General Memory Module Installation Guidelines on page 122 See Getting Help on page 181 E2110 Multibit Error on DIMM Reseat DIMM The memory module in slot has had a multi bit error MBE See Troubleshooting System Memory on page 157 E2111 SBE log disabled on DIMM Reseat DIMM The system BIOS has disabled memory single bit error SBE logging and will not log anymore SBEs until the system is rebooted re...

Page 38: ...ils on the events then clear the SEL I1920 iDRAC6 Upgrade Successful Optional iDRAC6 has been upgraded successfully W1228 RAID Controller battery capacity 24hr Warns predictively that the RAID battery has less than 24 hours of charge left Allow RAID battery to charge to greater than 24 hours of sustained charge If problem persists replace RAID battery See Installing the RAID Battery on page 121 W1...

Page 39: ...e power supplies and then restart the system W1630 Power supply redundancy degraded Check PSU cables The power supply subsystem is no longer fully redundant Reseat the power supplies See Troubleshooting Power Supplies on page 155 If the problem persists see Getting Help on page 181 NOTE For the full name of an abbreviation or acronym used in this table see the Glossary at support dell com manuals ...

Page 40: ...ective Actions Alert iDRAC6 not responding Rebooting The iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system will reboot Wait for the system to reboot Alert iDRAC6 not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning The iD...

Page 41: ...ut warning The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed replace them with the ...

Page 42: ...he BIOS update If the problem persists see Getting Help on page 181 Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and UEFI Boot Manager ...

Page 43: ...mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 57 Decreasing available memory Faulty or improperly installed memory modules Reseat the memory modules See Troubleshooting System Memory on page 157 Embedded NICx and NICy OS NIC...

Page 44: ...ion and take the appropriate action to resolve the problem Invalid configuration information please run SETUP program An invalid system configuration caused a system halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 57 Invalid PCIe card found in the Internal_Storage slot The system halted because an invalid PCIe expan...

Page 45: ...are disabled If operating locally power cycle the system and enter system setup program to change settings The USB ports are disabled in the system BIOS Power down and restart the system using the power button and then enter the System Setup program to enable the USB port s See Entering the System Setup Program on page 58 Manufacturing mode detected System is in manufacturing mode Reboot to take t...

Page 46: ...m Setup program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 57 If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help on page 181 PCI BIOS failed to install PCIe d...

Page 47: ...ts see Troubleshooting Expansion Cards on page 165 Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or device Ensure that the SAS backplane USB or SATA cables are properly connected See Troubleshoo...

Page 48: ...page 163 for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help on page 181 The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit o...

Page 49: ... Trusted Platform Module TPM or China Trusted Platform Module TCM configuration command has been entered The system will reboot and execute the command Information only TPM or TCM configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM or TCM config...

Page 50: ...e card flash memory may be corrupted Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory on page 157 If the problem persists see Getting Help on page 181 Unsupported CPU combination Unsupported CPU stepping detected Processor s not supported by the system Install a supported pro...

Page 51: ...emory on page 157 for any faulty components specified in the SEL Warning Power required exceeds PSU wattage Check PSU and system configuration Warning Performance degraded CPU and memory set to minimum frequencies to meet PSU wattage System will reboot The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were...

Page 52: ...ing an Internal USB Key on page 159 and Troubleshooting a Hard Drive on page 163 Incorrect memory configuration CPU n The DIMM group for CPU n is incorrectly configured and caused the system to halt See General Memory Module Installation Guidelines on page 122 for memory configuration information If the problem persists see Troubleshooting System Memory on page 157 HyperTransport error caused a sy...

Page 53: ...Memory on page 157 Warning The installed memory configuration is not optimal For more information on valid memory configurations please see the system documentation on the technical support web site Invalid memory configuration The system will run but with reduced functionality Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines o...

Page 54: ...ion or the operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the Embedded System Diagnostics on page 170 for more information about system diagnostics Alert Messages Systems management software generates alert ...

Page 55: ...Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system NOTE Always check ...

Page 56: ...56 About Your System ...

Page 57: ...boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 70 for more information on this interface You must select the boot mode from the Boot Mode field of the Boot Settings Screen in the System Setup screen After specifying the boot mode proceed to install your operat...

Page 58: ... message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous fiel...

Page 59: ...em Setup Options Main Screen Figure 2 1 Main Screen NOTE The options for the System Setup program change based on the system configuration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable ...

Page 60: ...signment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 65 Serial Communication Off default Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 65 Embedded Server Management D...

Page 61: ...on to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Video Memory Displays the amount of video memory System Memory Testing Enabled...

Page 62: ...remapping and virtualization DRAM Prefetcher Enabled default Enables or disables the DRAM Prefetcher Hardware Prefetch Training on Software Prefetch Enables or disables the hardware prefetcher training on software prefetcher Hardware Prefetcher Enabled default Enables or disables the hardware prefetcher Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technolog...

Page 63: ...support for the device Port E Auto enables BIOS support for the device attached to SATA port E Off disables BIOS support for the device Option Description Boot Mode BIOS default CAUTION Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode If the system operating system supports Unified Extensible Firmware Interface you can se...

Page 64: ...isables the integrated SAS controller User Accessible USB Ports All Ports On default Enables or disables the user accessible USB ports Options are All Ports On Only Back Ports On and All Ports Off Internal USB Port 1 On default Enables or disables the internal USB port Internal USB Port 2 On default Enables or disables the internal USB port Embedded NIC1 and NIC2 Enabled default Enables or disable...

Page 65: ...Device 1 and Serial Device 2 are enabled in BIOS BIOS console redirection can also be enabled and the port address used can be specified Options are On without Console Redirection On with Console Redirection via COM1 On with Console Redirection via COM2 and Off Serial Port Address Serial Device 1 COM1 Serial Device2 COM2 default Sets the serial port addresses for the two serial devices NOTE Only S...

Page 66: ...t Enables or disables BIOS console redirection when the operating system is loaded Option Description Front Panel LCD Options Options are User Defined String Model Number or None If the LCD Home screen is set to an option other than these three choices the option will be displayed as Advanced in the BIOS In this event the option cannot be changed in the BIOS unless it is changed back to User Defin...

Page 67: ...system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom you can config...

Page 68: ... Using the System Password on page 73 for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measuremen...

Page 69: ...n only turn on system power NMI Button Disabled default CAUTION Clearing the TPM will lose all encryption keys in the TPM This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored Back up the TPM keys prior to enabling this option Enables or disables the NMI feature AC Power Recovery Last default Determines how the system reacts when po...

Page 70: ...tems can only be installed from the BIOS boot mode NOTE The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Mana...

Page 71: ...to boot devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Boot options Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot swap a boot device press ESC to refresh ...

Page 72: ...option Delete Boot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables an option in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot from File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts th...

Page 73: ... Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your password As you type placeholders appear in the field The password assignment is not case sensitive Certain key combinations are invalid and if you enter one ...

Page 74: ... system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and shuts down Even after you shut down and restart the system the error message continues to be displayed until the correct password is entered ...

Page 75: ...the left arrow key When you verify the password the Setup Password changes to Enabled The next time you enter the System Setup program the system prompts you for the setup password A change to the Setup Password option becomes effective immediately restarting the system is not required Operating With a Setup Password Enabled If Setup Password is Enabled you must enter the correct setup password be...

Page 76: ...he boot sequence and can function independently of the operating system NOTE Certain platform configurations may not support the full set of features provided by Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at support dell com manuals Baseboard Mana...

Page 77: ... booting and then restart your system and try again iDRAC6 Configuration Utility The iDRAC6 Configuration Utility is a pre boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server The iDRAC6 Configuration Utility provides the following features Enables fault logging and SNMP alerting Provides access to system event log and sensor ...

Page 78: ...og Reset iDRAC6 settings to default For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC6 Configuration Utility 1 Turn on or restart your system 2 Press Ctrl E when prompted during POST If your operating system begins to load before you press Ctrl E allow the system to finish booting restart your system and try again ...

Page 79: ...ystem WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servic...

Page 80: ...upply shroud 2 system board shroud 3 power supply bay 2 4 expansion card riser 5 heat sink processor 2 6 memory module 8 7 system cooling fan 4 8 optical drive 9 hard drive 4 10 control panel board 11 SAS backplane 12 power supply cooling fan 2 2 1 4 7 9 3 8 5 6 10 11 12 ...

Page 81: ...e bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing and Replacing the Front Bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock See Figure 3 2 1 release latch 2 keylock 3 bezel 4 hinge tab 3 ...

Page 82: ... authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Opening the System 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Rotate the latch re...

Page 83: ...s the back of the system till it snaps in position See Figure 3 3 2 Slide the cover towards the front of the chassis till it snaps in position 3 Rotate the latch release lock in a clockwise direction to secure the cover 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 latch release lock 2 indent 2 1 ...

Page 84: ...ler card to ensure that the host adapter is configured correctly to support hot swap drive removal and installation CAUTION Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure NOTE Use only drives that have been tested and approved for use with the SAS SATA backplane board When you format a hard drive allow enough time for the formatting to b...

Page 85: ...nt Bezel on page 81 Removing a Hard Drive Carrier CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system 1 If applicable remove the front bezel See Removing the Front Bezel on page 81 2 From the management software prepare the drive for removal Wait until the hard drive indicators on the drive carrier signal that the ...

Page 86: ...4 Slide the hard drive carrier out until it is free of the drive bay See Figure 3 5 CAUTION To maintain proper system cooling all empty hard drive bays must have drive blanks installed 5 Insert a drive blank in the empty drive bay See Installing a Hard Drive Blank on page 85 6 If applicable install the front bezel See Installing the Front Bezel on page 81 Figure 3 5 Removing and Installing a Hard ...

Page 87: ...TION Ensure that your operating system supports hot swap drive installation See the documentation supplied with the operating system CAUTION Combining SATA and SAS hard drives in the same system configuration is not supported 1 If applicable remove the front bezel See Removing the Front Bezel on page 81 2 If a drive blank is present in the bay remove it See Removing a Hard Drive Blank on page 84 3...

Page 88: ...ard Drive Into a Hard Drive Carrier Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 6 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier 1 screw 4 2 hard drive 3 SAS...

Page 89: ...n off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 82 3 Disconnect the data power cable from the hard drive in the drive bay 4 Lift the tab with blue dot on the hard drive bracket and slide the drive out of the bay See Figure 3 7 Figure 3 7 Removing and Installing a Cabled Hard Drive NOTE If you ...

Page 90: ... Installing a Hard Drive Into a Hard Drive Bracket on page 91 5 Slide the hard drive into the drive bay 6 Connect the power and data cables to the hard drive If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A connector on the system board See Figure 6 1 If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data ...

Page 91: ... ordered from Dell Installing a Hard Drive Into a Hard Drive Bracket 1 Insert the hard drive into the hard drive bracket with the connector end of the drive at the back See Figure 3 8 2 Align the holes on the hard drive with the back set of holes on the hard drive bracket When aligned correctly the back of the hard drive will be flush with the back of the hard drive bracket 3 Attach the four screw...

Page 92: ...licable remove the front bezel See Removing the Front Bezel on page 81 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 82 4 Disconnect the power and data cables from the back of the drive Note the routing of the power and data cables underneath the tabs on the chassis as you remove them f...

Page 93: ...ing System Components 93 Figure 3 9 Removing and Installing the Optical Drive 1 data cable 2 power cable 3 optical drive 4 release latch 5 metal standoff 2 6 notch 2 7 metal standoff with notch 2 3 4 5 6 7 1 2 ...

Page 94: ...hed peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 82 4 Align the two notches of the metal standoffs on the chassis with the holes in the drive See Figure 3 9 5 Pull the release latch place the optical drive in position and release the release latch 6 Connect the power and data cables to the back of the drive You must route these c...

Page 95: ...lly On power redundant systems remove and replace only one power supply at a time in a system that is powered on 1 Disconnect the power cable from the power source 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal ...

Page 96: ...ower Supply Blank on page 97 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 10 NOTE If you unlatched the cable management arm in step 1 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply and plug...

Page 97: ...ay and insert the blank into the chassis until it clicks into place Removing a Non Redundant Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by De...

Page 98: ...drive See Figure 3 11 5 Loosen the screw securing the power supply to the chassis and lift the power supply to remove it from the chassis See Figure 3 11 Figure 3 11 Removing and Installing a Non Redundant Power Supply 1 power supply 2 screw 3 power cable 8 pins 4 ODD power cable 5 power cable 24 pins 6 SATA power cable 1 2 3 6 4 5 ...

Page 99: ...nect all the power cables to the system board hard drive s and optical drive 4 Replace the system cover See Closing the System on page 83 5 Connect the power cable to the power supply and plug the cable into a power outlet Expansion Card and Expansion Card Riser Expansion Card Installation Guidelines Your system supports one x16 Gen2 PCIe expansion card installed in the slot 1 connector on the exp...

Page 100: ...is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 Disconnect all cables from the card 4 Lift the expansion card latch See Figure 3 12 5 Grasp the expansion card ...

Page 101: ...rected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disco...

Page 102: ...pansion Card 8 Connect any cables to the expansion card 9 Close the system See Closing the System on page 83 10 Install any device drivers required for the card as described in the documentation for the card 1 expansion card latch 2 expansion card 3 expansion card riser 2 3 1 ...

Page 103: ... may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system in...

Page 104: ...ne service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 If applicable remove the expansion card See Integrated...

Page 105: ...ser supports an x16 link Gen2 PCIe expansion card An additional slot on the riser is reserved for use by the integrated storage controller card Removing an Expansion Card Riser CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone servic...

Page 106: ...ser grasp the riser guides and lift the expansion card riser from the chassis See Figure 3 14 Figure 3 14 Removing and Installing an Expansion Card Riser 1 riser guide 2 2 expansion card riser 3 expansion card slot 4 riser guide post 2 5 expansion card riser socket 2 6 integrated storage controller slot 5 1 2 3 4 6 ...

Page 107: ...am To boot from the USB memory key you must configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup program See Boot Settings Screen on page 63 For information on creating a bootable file on the USB memory key see the user documentation that accompanied the USB memory key CAUTION Many repairs may only be done by a certified servic...

Page 108: ...nector on the control panel board See Figure 3 15 4 Insert the USB memory key into the USB connector 5 Close the system See Closing the System on page 83 Figure 3 15 Removing and Installing a USB Memory Key 1 USB memory key 2 USB memory key connector 1 2 ...

Page 109: ...e online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the system board shroud removed The system may get overheated quickly resulting in shutdown and loss of data 1 Open the system See Opening the System on page 82...

Page 110: ...e numbered fan bays as a guide and locate the tab projection on the left side of the fan module numbered 3 See Figure 3 16 3 Push the system board shroud down until all edges are seated in the slots securing the shroud to the system board 4 Route the cables appropriately through the cable holders on the system board shroud 5 Close the system See Closing the System on page 83 1 system board shroud ...

Page 111: ...ized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the power distribution board shroud removed The system may get overheated quickly resulting in shutdown a...

Page 112: ...vicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the ...

Page 113: ... by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 82 3 Insert the notch on the iDRAC...

Page 114: ... that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If present disconnect the Ethernet cable from the iDRAC6 enterprise card connector on the system back panel See Figure 1 4 3 Open the system See Opening the ...

Page 115: ...ng the System Board Shroud on page 110 10 Close the system See Closing the System on page 83 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 3 19 Removing and Installing an iDRAC6 Enterprise Card 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff post 2 5 retention standoff tab 2 6 iDRAC6 Enterprise c...

Page 116: ...9 4 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel 5 Angle the card so that the RJ 45 connector fits through the back panel opening See Figure 3 19 6 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board and lower the card into place See Figure 3 19 When the front of the card is ful...

Page 117: ...e proper fan by noting the fan numbers on the fan assembly Removing a Cooling Fan WARNING The cooling fan can continue to spin for some time after the system has been powered down Allow time for the fan to stop spinning before removing it from the system WARNING Do not attempt to operate the system without the cooling fan CAUTION Many repairs may only be done by a certified service technician You ...

Page 118: ...he System Board Shroud on page 109 or Removing the Power Distribution Board Shroud on page 111 4 Disconnect the fan s power cable from the system board See Figure 3 20 5 Remove the faulty fan by grasping the fan and sliding the fan from the fan assembly See Figure 3 20 Figure 3 20 Removing and Installing a Fan 1 fan 2 power cable 1 2 ...

Page 119: ...d 4 Replace the system board shroud or the power distribution board shroud as applicable See Installing the System Board Shroud on page 110 or Installing the Power Distribution Board Shroud on page 112 5 Close the system See Closing the System on page 83 RAID Battery Optional Removing the RAID Battery CAUTION Many repairs may only be done by a certified service technician You should only perform t...

Page 120: ...and gently pull the cable connector out of the connector on the system board See Figure 3 21 4 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier See Figure 3 21 Figure 3 21 Removing and Installing the RAID Battery 1 RAID battery 2 battery cable connector 3 battery carrier tab 2 4 battery carrier 3 2 4 1 ...

Page 121: ...system to its electrical outlet and turn the system on including any attached peripherals System Memory Your system supports DDR3 registered DIMMs RDIMMs or unbuffered ECC DIMMs UDIMMs Single and dual rank DIMMs can be 1067 or 1333 MHz and quad rank DIMMs can be 1067 or 800 MHz The system contains 8 memory sockets split into two sets of four sockets one set per each processor Each four socket set ...

Page 122: ...e 2 GB and 4 GB but all populated channels must have identical configurations For Optimizer Mode memory modules are installed in the numeric order of the sockets beginning with A1 or B1 If quad rank memory modules are mixed with single or dual rank modules the quad rank modules must be installed in the sockets with the white release levers If memory modules with different speeds are installed they...

Page 123: ...Single Rank Single Rank 1333 MHz 1333 MHz 8 GB Dual Rank Single Rank or Dual Rank 1066 MHz 1066 MHz 16 GB Quad Rank Empty 1333 MHz 1066 MHz 16 GB Quad Rank Single Rank Dual Rank or Quad Rank 800 MHz 667 MHz 32 GB Table 3 3 Sample RDIMM Single Dual and Quad Rank Memory Configurations Per Processor Memory Module Size Memory Sockets Single Processor Dual Processor 1 3 2 4 Physical Memory GB Available...

Page 124: ...ety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory in those sockets 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on...

Page 125: ...ket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way 8 Press down on the memory module with your thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other ...

Page 126: ...ow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team...

Page 127: ...to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from AC power press and hold the power button for 3 seconds to fully drain the ...

Page 128: ...nk aside upside down thermal grease side facing up Figure 3 23 Removing and Installing the Heat Sink CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 9 Position your thumb firmly over the processor socket release lever and release the lever from the locked position Rotate the lever 90 degrees upward until...

Page 129: ...the new processor After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor If you are permanently removing a processor from socket CPU2 you must install a processor blank and a heat sink blank to ensure proper system cooling Adding the blanks is similar to adding a proc...

Page 130: ...ving a Processor on page 127 3 Remove the processor from the packing material by the processor s edges only Do not touch the bottom of the processor Handle the processor carefully with your fingers on the side edges Place your hand beneath the processor when you are moving it to the system 4 Locate the pin 1 indicator on the system board socket 5 Locate the pin 1 indicator on the top of the proces...

Page 131: ... 25 Keeping the Processor Parallel to the Socket Figure 3 26 Aligning the Processor With the Socket Keys 1 socket release lever 2 processor 3 processor shield 4 notch in processor 2 5 socket key 2 6 ZIF socket 7 pin 1 indicator 2 6 1 2 4 3 5 7 ...

Page 132: ...ing in contact with and contaminating the processor socket 13 Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of the new processor 14 Place the heat sink on the processor See Figure 3 23 15 Using a 2 Phillips screwdriver tighten the heat sink retention screws See Figure 3 23 16 If applicable replace the system board shroud See Instal...

Page 133: ... and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Ope...

Page 134: ...Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector 8 To install the new system battery support the battery connector by pressing down firmly on the positive side of the connector 9 Hold the battery with the facing the plastic connector on the system board and slide it under the securing tabs 10 Press the battery ...

Page 135: ...ly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1...

Page 136: ...ove the board This completes the removal for LED control panel 9 To remove the display module use a knife or a small flat blade screwdriver and insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward See Figure 3 29 10 Bend the panel upward to allow access to the mounting screws 11 Remove the two screws that secure the display module ...

Page 137: ...ystem Components 137 Figure 3 28 Removing and Installing the Control Panel LED 1 LED display module 2 control panel board 3 control panel data cable 4 slot 5 mounting screw 2 6 power cable 7 standoff 4 1 3 5 2 6 7 ...

Page 138: ...ure 3 29 Removing and Installing the Control Panel LCD 1 display module cable 2 control panel board 3 control panel data cable 4 slot 5 mounting screw 2 6 power cable 7 standoff 8 front panel screw 2 9 LCD display module 4 1 3 5 2 6 7 8 9 ...

Page 139: ...s that came with the product 1 For LED control panel proceed to step 3 Insert the display module into the chassis cutout and secure with the two screws 2 Affix the replacement panel to the front of the display module 3 Align the slot in the control panel board with the standoff on the system chassis and secure with the two screws See Figure 3 29 For LED control panel skip step 4 4 Connect the disp...

Page 140: ...amage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 4 Remove all hard drives See Removing a Hard Drive Carrier on page 85 5 Disconnect the power cable from the end of the SAS backplane 6 Disconne...

Page 141: ...that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 To install the SAS backplane lower the backplane into the system being careful to avoid damaging components on the face of the board 2 Align the slots in the backplane with the retention hooks on the back of the drive bays then move the backplane forward until the ret...

Page 142: ...y repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Remove the po...

Page 143: ...ts 143 Replacing the Power Distribution Board Figure 3 31 Removing and Replacing the Power Distribution Board 1 screw 2 2 power supply connector 2 3 power distribution board 4 standoff 2 5 fan module cable connector 2 4 1 2 3 5 ...

Page 144: ... on either side of the shroud and align and seat the power distribution board cover rotating it down and over the shroud See Figure 3 31 6 Install the power supplies in the system See Installing a Redundant Power Supply on page 96 7 Close the system See Closing the System on page 83 System Board Removing the System Board CAUTION Many repairs may only be done by a certified service technician You s...

Page 145: ...Card on page 103 7 Remove the expansion card riser See Removing an Expansion Card Riser on page 105 8 Remove the heat sinks and processors See Removing a Processor on page 127 9 If applicable remove the optional iDRAC6 Enterprise card See iDRAC6 Enterprise Card Optional on page 114 10 If installed remove the optional iDRAC6 Express card See iDRAC6 Express Card Optional on page 112 11 Disconnect al...

Page 146: ...r telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system See Figure 1 1 3 Replace the processors to the new syste...

Page 147: ...ten the processor heat sink screws See Installing a Processor on page 130 10 Connect the cables in the order listed below see Figure 6 1 for the locations of the connectors on the system board SATA interface cable if applicable Control panel interface cable connector Optical drive power cable connector Control panel USB interface cable connector SAS backplane power cable connector System board pow...

Page 148: ...g and Installing an iDRAC6 Enterprise Card on page 115 16 If applicable reinstall the iDRAC6 Express card See Installing an iDRAC6 Express Card on page 113 17 Replace the system board shroud See Installing the System Board Shroud on page 110 18 Close the system See Closing the System on page 83 19 If applicable replace the front bezel See Installing the Front Bezel on page 81 ...

Page 149: ...or to video imaging or LCD messaging especially after installing an operating system or reconfiguring your system s hardware check for the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using...

Page 150: ...4 If the problem persists see Getting Help on page 181 Troubleshooting a USB Device 1 Use the following steps to troubleshoot a USB keyboard and or mouse For other USB devices go to step 2 a Disconnect the keyboard and mouse cables from the system briefly and reconnect them b Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the syst...

Page 151: ...f the problem persists replace the device If all troubleshooting fails see Getting Help on page 181 Troubleshooting a Serial I O Device 1 Turn off the system including any attached peripherals connected to the serial port 2 Swap the serial interface cable with another working cable and turn on the system and the serial device If the problem is resolved replace the interface cable 3 Turn off the sy...

Page 152: ...See Integrated Devices Screen on page 64 6 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the documentation for each network device 7 Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 181 Troubleshooting a Wet System CAUTION Many repairs may only...

Page 153: ... thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 6 Close the system See Closing the System on page 83 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals If the system does not start properly see Getting Help on page 181 8 If the system starts properly shut down the system and reinstall all of the expansion car...

Page 154: ...ame with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system See Opening the System on page 82 3 Ensure that the following components are properly installed Expansion card Power supplies Fans Processors and heat sinks Memory modules Hard drive carriers System board shroud Power distribution board shroud 4 Ensur...

Page 155: ...own If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery If the problem is not resolved by replacing the battery see Getting Help on page 181 Troubleshooting Power Supplies CAUTION At least one power supply must be installed for the system to operate Operating the system with only one p...

Page 156: ...emoved or has failed See Troubleshooting a Fan on page 156 Troubleshooting a Fan CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your...

Page 157: ...our warranty Read and follow the safety instructions that came with the product NOTE Invalid memory configurations can cause your system to halt at startup without video output See General Memory Module Installation Guidelines on page 122 and verify that your memory configuration complies with all applicable guidelines 1 If the system is operational run the appropriate online diagnostic test See R...

Page 158: ...shroud See Installing the System Board Shroud on page 110 11 Close the system See Closing the System on page 83 12 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 13 Enter the System Setup program and check the system memory setting See Memory Settings Screen on page 61 If the problem is not resolved proceed with the next step 14 If a diagnos...

Page 159: ...to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the USB key port is enabled See Integrated Devices Screen on page 64 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening...

Page 160: ...ia Card on page 117 CAUTION If the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the system setup you must follow the instructions in step 5 to step 9 to avoid loss of data If the Redundancy option is set to Disabled proceed to step 10 NOTE When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system prompts y...

Page 161: ...ving the Front Bezel on page 81 2 Try using a different media 3 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Using the System Setup Program and UEFI Boot Manager on page 57 4 Run the appropriate online diagnostic test See Running the System Diagnostics on page 169 5 Turn off the system including any attached peripherals and...

Page 162: ...oting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 7 Open the system See Opening the System on page 82 8 Reseat the controller card in the expansion card slot 9 ...

Page 163: ...e Using Dell Diagnostics on page 169 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If applicable remove the front bezel See Removing the Front Bezel on page 81 3 If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility ...

Page 164: ...up program and ensure that the SAS or PERC controller is enabled See Using the System Setup Program and UEFI Boot Manager on page 57 3 Restart the system and press the applicable key sequence to enter the configuration utility program Ctrl C for a SAS controller Ctrl R for a PERC controller See the controller s documentation for information about configuration settings 4 Check the configuration se...

Page 165: ...ystem to its electrical outlet and turn the system on including any attached peripherals If the problem persists see Getting Help on page 181 Troubleshooting Expansion Cards CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service a...

Page 166: ... diagnostic test See Running the System Diagnostics on page 169 If the tests fail see Getting Help on page 181 Troubleshooting the Processors CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to se...

Page 167: ...ng the System Board Shroud on page 109 12 Remove processor 2 See Removing a Processor on page 127 13 Close the system See Closing the System on page 83 14 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 15 Run the appropriate online diagnostic test See Running the System Diagnostics on page 169 If the test fails the processor is faulty See Ge...

Page 168: ...168 Troubleshooting Your System ...

Page 169: ... ports NICs CMOS and more If you are unable to identify the problem using the Online Diagnostics then use the embedded system diagnostics The files required to run Online Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the media that came with your system For information about using diagnostics see the Dell Online Dia...

Page 170: ...m diagnostics program is run from the Life Cycle Controller screen CAUTION Use the emdedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics...

Page 171: ...ts components selects all of the components of the device for testing NOTE After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs...

Page 172: ...e test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Page 173: ...hows the location of the configuration jumpers on the system board Table 6 1 lists the jumper settings Table 6 1 System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system b...

Page 174: ...d Connectors System Board Connectors See Figure 6 1 and Table 6 2 for the location and description of the system board connectors Figure 6 1 System Board Connectors 1 8 10 11 17 18 20 19 9 2 16 14 3 4 5 6 7 12 15 13 ...

Page 175: ... lever Memory module slot B4 5 CPU1 Processor 1 6 FAN1 System fan 1 connector 7 FAN2 System fan 2 connector 8 A4 A2 A3 A1 Memory module slot A4 Memory module slot A2 white release lever Memory module slot A3 Memory module slot A1 white release lever 9 FAN3 System fan 3 connector 10 FAN4 System fan 4 connector 11 12V 8 pin power connector 12 FP_CONN Control panel connector 13 BP_CONN Backplane powe...

Page 176: ...onnector D SATA connector E 18 RISER expansion card riser connector 19 RISER expansion card riser connector 20 iDRAC6 Express iDRAC6 Express card connector NOTE For the full name of an abbreviation or acronym used in this table see the Glossary at support dell com manuals 1 power cable connector 2 data cable connector 2 3 hard drive connector 4 Table 6 2 System Board Connectors continued 1 2 3 ...

Page 177: ...ard Riser Board Components and PCIe Buses Figure 6 3 PCIe Expansion Card Riser Components 1 data cable connector 2 SAS power cable connector 3 slot 2 integrated storage controller card connector 4 slot 1 PCIe x16 link expansion slot 4 3 2 1 ...

Page 178: ...ers and Connectors Power Distribution Board Connectors Figure 6 4 Power Distribution Board Connectors 1 power supply connector 2 2 system board power cable connector 3 3 fan module power cable connector 2 1 2 3 ...

Page 179: ...electrical outlet and turn the system on including any attached peripherals The existing passwords are not disabled erased until the system boots with the password jumper plug in the disabled position However before you assign a new system and or setup password you must return the jumper plug to the enabled position NOTE If you assign a new system and or setup password with the jumper plug still i...

Page 180: ...180 Jumpers and Connectors ...

Page 181: ...lephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Click your country region at the bottom of the page For a full listing of country region click All 3 Click All Support from Support menu 4 Select the appropriate ser...

Page 182: ...182 Getting Help ...

Page 183: ...D DVD drive See optical drive connectors system board 174 177 USB 10 video 10 contacting Dell 181 control panel assembly features 10 installing 139 LCD panel features 12 removing 135 cooling fan replacing 119 cooling fans troubleshooting 156 cooling shroud installing 110 112 removing 109 111 cover closing 83 opening 82 D damaged systems troubleshooting 154 Dell contacting 181 Dell Online Diagnosti...

Page 184: ...expansion cards installing 101 removing 100 SAS controller 103 expansion slots 99 F front panel features 10 G guidelines connecting external devices 19 expansion card installation 99 memory installation 122 H hard drive troubleshooting 163 hard drives cabled installing 90 removing 89 hard drives hot pluggable installing 87 removing 85 heat sink 128 I iDRAC card installing 112 114 system port 17 iD...

Page 185: ...AS controller 104 J jumpers system board 173 K keyboards troubleshooting 150 L LCD panel features 12 menus 13 M memory troubleshooting 157 memory mode Optimizer 123 memory modules DIMMs configuring 122 installing 124 RDIMM configurations 123 removing 126 UDIMM configurations 100 messages error messages 58 status LCD 24 system 40 warning 54 microprocessor See processor microprocessors troubleshooti...

Page 186: ... iDRAC removing bezel 81 control panel assembly 135 cooling shroud 109 111 cover 82 expansion card 100 hard drive cabled 89 hard drive blank 84 hard drives hot pluggable 85 memory modules 126 power supply 95 97 power supply blank 97 processor 127 SAS backplane board 140 SAS controller 103 system board 144 replacing cooling fan 119 power supply 96 99 system battery 133 S safety 149 SAS backplane bo...

Page 187: ...s accessing 9 system messages 40 system password 73 system setup program boot settings 63 embedded server management options 66 integrated devices options 64 keystroke to enter 58 memory settings 61 PCI IRQ assignments 65 power management options 67 processor settings 61 SATA settings 63 serial communications options 65 system security options 68 system setup screens main 59 T tape drive troublesh...

Page 188: ... screen 71 System Utilities screen 72 UEFI Boot Settings screen 72 Unified Server Configurator 76 upgrades processor 127 USB front panel connectors 10 USB device back panel connectors 17 USB key troubleshooting 159 160 USC 76 V video back panel connector 17 front panel connectors 10 troubleshooting 150 W warning messages 54 warranty 55 wet system troubleshooting 152 ...

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Dell PowerEdge R415, Owner'S Manual

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