Dell PowerEdge R230 Owner'S Manual Download Page 1

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Dell PowerEdge R330
Owner's Manual

Regulatory Model: E34S Series
Regulatory Type: E34S001

Summary of Contents for PowerEdge R230

Page 1: ...Dell PowerEdge R330 Owner s Manual Regulatory Model E34S Series Regulatory Type E34S001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 05 Rev A02 ...

Page 3: ...Tag of your system 21 2 Documentation resources 22 3 Technical specifications 24 Chassis dimensions 24 Chassis weight 24 Processor specifications 25 Expansion bus specifications 25 Memory specifications 25 Power specifications 26 Storage controller specifications 26 Drive specifications 26 Hard drives 26 Optical drive 26 Ports and connectors specifications 27 USB ports 27 NIC ports 27 iDRAC8 27 Se...

Page 4: ...ings details 43 About Boot Manager 44 Viewing Boot Manager 44 Boot Manager main menu 44 About Dell Lifecycle Controller 45 Changing the boot order 45 Choosing the system boot mode 45 Creating a system and setup password 45 Using your system password to secure your system 46 Deleting or changing system password and setup password 46 Operating with a setup password enabled 47 Embedded systems manage...

Page 5: ...Installing a hot swappable hard drive carrier 74 Removing the optional 1 8 inch solid state drives 75 Installing the optional 1 8 inch solid state drives 77 Removing a 2 5 inch hard drive from a 3 5 inch hard drive adapter 78 Installing a 2 5 inch hot swappable hard drive into a 3 5 inch hard drive adapter 79 Removing a 3 5 inch hard drive adapter from a 3 5 inch hot swappable hard drive carrier 8...

Page 6: ...ving the processor 110 Installing a processor 112 Installing a heat sink 114 Power supply units 116 Hot spare feature 116 Removing a redundant power supply unit 117 Installing a redundant power supply unit 118 Removing the power supply unit blank 118 Installing the power supply unit blank 119 System battery 120 Replacing the system battery 120 Hard drive backplane 121 Removing the hard drive backp...

Page 7: ...ubsystem 152 Troubleshooting a USB device 152 Troubleshooting iDRAC Direct USB XML configuration 153 Troubleshooting iDRAC Direct Laptop connection 153 Troubleshooting a serial I O device 154 Troubleshooting a NIC 154 Troubleshooting a wet system 154 Troubleshooting a damaged system 155 Troubleshooting the system battery 156 Troubleshooting power supply units 156 Troubleshooting power source probl...

Page 8: ...Documentation feedback 164 Accessing system information by using QRL 164 8 ...

Page 9: ... Quantity Processor The server supports one processor from these product families Intel E3 1200 v5 or v6 series Intel Core i3 6100 series Intel Celeron G3900 series Intel Celeron G3930 Intel Pentium G4500 series Intel Pentium G4600 series Memory modules Up to four DIMMS Hard drives Up to eight hard drives or solid state drives SSDs 9 ...

Page 10: ...Supported configurations on PowerEdge R330 systems Figure 1 System view with supported configurations 10 ...

Page 11: ...y using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button Enables you to locate a particular system within a rack The identification buttons are on the front and back panels When one of these buttons is pressed the LCD panel on the front and the system status indicator on the ba...

Page 12: ...appable hard drives or SSDs chassis Table 2 Front panel features and indicators eight 2 5 inch hot swappable hard drives or SSDs chassis Item Indicator Button or Connector Icon Description 1 Power on indicator power button Enables you to know the power status of the system The power on indicator glows when the system power is on The power button controls the power supply output to the system NOTE ...

Page 13: ...u to install an optional slim SATA DVD ROM drive or DVD RW drive 7 LCD menu buttons Enable you to navigate the control panel LCD menu 8 Information tag Contains system information such as service tag NIC MAC address for your reference The information tag is a slide out label panel 9 LCD panel Displays system ID status information and system error messages See LCD panel features 10 Video connector ...

Page 14: ...bles you to connect a display to the system 5 Diagnostic indicators Glows to display error status For more information see Diagnostic indicators on the front panel 6 USB connectors Enable you to connect USB devices to the system The ports are USB 2 0 compliant 7 Information tag Contains system information such as service tag NIC MAC address for your reference The information tag is a slide out lab...

Page 15: ...ress again to stop Press again to return to the default scrolling speed Press again to repeat the cycle Back panel features and indicators Figure 6 Back panel features and indicators Table 4 Back panel features and indicators Item Indicator button or connector Icon Description 1 Serial connector Enables you to connect a serial device to the system 2 vFlash card slot optional Enables you to connect...

Page 16: ... the button for more than 15 seconds 9 System identification connector Connects the optional system status indicator assembly through the optional cable management arm 10 Video connector Enables you to connect a VGA display to the system Diagnostic indicators The diagnostic indicators on the system indicate operation and error status Diagnostic indicators on the front panel NOTE No diagnostic indi...

Page 17: ...hes amber if the system experiences a thermal error for example the ambient temperature is out of range or fan failure Ensure that none of the following conditions exist A cooling fan has been removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See the Getting help se...

Page 18: ...s amber four times per second Drive failed Flashes green slowly Drive rebuilding Steady green Drive online Flashes green for three seconds amber for three seconds and then turns off after six seconds Rebuild stopped NIC indicator codes The NIC on the back panel has an indicator that provides information about the network activity and link status The activity LED indicates whether the NIC is curren...

Page 19: ... card operation is supported but without redundancy The following table describes the IDSDM indicator codes Table 8 IDSDM indicator codes Convention IDSDM indicator code Description A Green Indicates that the card is online B Flashing green Indicates rebuild or activity C Flashing amber Indicates card mismatch or that the card has failed D Amber Indicates that the card is offline has failed or is ...

Page 20: ... when configuring iDRAC Direct by using your laptop and cable Laptop Connect Table 10 iDRAC Direct LED indicator patterns iDRAC Direct LED indicator pattern Condition Solid green for two seconds Indicates that the laptop is connected Flashing green on for two seconds and off for two seconds Indicates that the laptop connected is recognized Turns off Indicates that the laptop is unplugged Indicator...

Page 21: ...ping the other PSU to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must turn off the system CAUTION AC PSUs support both 220 V and 110 V input voltages with the exception of Titanium PSUs which support only 220 V When two identical PSUs receive different input voltages ...

Page 22: ...ating system documentation Dell com operatingsystemmanuals For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanuals For information about updating drivers and firmware see the Methods to download firmware and drivers section in this document Dell com support driv...

Page 23: ...onnections and client systems management see the OpenManage Connections Client Systems Management documentation Dell com dellclientcommandsuitemanuals For information about viewing inventory performing configuration and monitoring tasks remotely turning on or off servers and enabling alerts for events on servers and components using the Dell Chassis Management Controller CMC see the CMC User s Gui...

Page 24: ...stem X Xa Y Z with bezel Z without bezel Za with bezel Za without bezel Zb 482 4 mm 18 99 inches 434 0 mm 17 08 inches 42 4 mm 1 66 inches 681 2 mm 26 81 inches 666 2 mm 26 22 inches 35 1 mm 1 38 inches 20 1 mm 0 79 inches 607 0 mm 23 89 inches Chassis weight This section describes the weight of the system Table 14 Chassis weight System Maximum weight with all hard drives SSDs PowerEdge R330 26 02...

Page 25: ...e half height half length x4 link FH SLOT 2 One full height half length x8 link PCI Express Generation 3 expansion slots without expansion card risers Specification PCIE_G3_X4 One half height half length x4 link for PERC card PCIE_G3_X8 One x8 link for riser Memory specifications Memory Specification Architecture 1600 MT s 1866 MT s 2133 MT s or 2400 MT s DDR4 Unbuffered DIMMs Support for advanced...

Page 26: ...ports software RAID S130 and a PERC card For more information on software RAID see the Dell PowerEdge RAID Controller PERC documentation at Dell com storagecontrollermanuals Drive specifications Hard drives The PowerEdge R330 system supports SAS SATA Nearline SAS hard drives and Solid State Drives SSDs Drives Specification Eight hard drive systems Up to eight 2 5 inch hot swappable SAS SATA SATA S...

Page 27: ...The serial connector connects a serial device to the system The PowerEdge R330 system supports one serial connector on the back panel which is a 9 pin connector Data Terminal Equipment DTE 16550 compliant VGA ports The Video Graphic Array VGA port enables you to connect the system to a VGA display The PowerEdge R330 system supports two 15 pin VGA ports one each on the front and back panels SD vFla...

Page 28: ...e maximum allowable temperature by 1 C per 175 m 33 8 F per 574 14 ft above 950 m 3116 8 ft 1 of annual operating hours 5 C to 45 C 23 F to 113 F at 5 to 90 RH with 29 C 84 2 F dew point NOTE Outside the standard operating temperature 10 C to 35 C 50 F to 95 F the system can operate down to 5 C 23 F or up to 45 C 113 F for a maximum of 1 of its annual operating hours For temperatures between 40 C ...

Page 29: ...positive and negative x y and z axes of 40 G for up to 2 3 ms Storage Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 ms Maximum altitude Specifications Operating 3048 m 10 000 ft Storage 12 000 m 39 370 ft Operating temperature de rating Specifications Up to 35 C 95 F Maximum temperature is reduced by 1 C...

Page 30: ...kers or other conductive particles NOTE Applies to data center and non data center environments Corrosive dust Air must be free of corrosive dust Residual dust present in the air must have a deliquescent point less than 60 relative humidity NOTE Applies to data center and non data center environments Gaseous contamination Specifications Copper coupon corrosion rate 300 Å month per Class G1 as defi...

Page 31: ...AC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See Dell Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Dell Deployment Toolkit See Dell Deployment T...

Page 32: ...PowerEdge systems Supported Operating Systems for Dell PowerEdge Systems Methods to download firmware and drivers You can download the firmware and drivers by using any of the following methods Table 18 Firmware and drivers Methods Location From the Dell Support site Dell com support home Using Dell Remote Access Controller Lifecycle Controller iDRAC with LC Dell com idracmanuals Using Dell Reposi...

Page 33: ...3 Click Drivers Downloads The drivers that are applicable to your selection are displayed 4 Download the drivers to a USB drive CD or DVD 33 ...

Page 34: ...ves to the previous page until you view the main screen Pressing Esc in the main screen exits System BIOS or iDRAC Settings Device Settings Service Tag Settings and proceeds with system boot F1 Displays the System Setup help System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is di...

Page 35: ...he processor such as speed and cache size SATA Settings Specifies options to enable or disable the integrated SATA controller and ports Boot Settings Specifies options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Network Settings Specifies options to change the network settings Integrated Devices Specifies options to manage integrated device controllers a...

Page 36: ...fies whether the memory tests are run during system boot Options are Enabled and Disabled This option is set to Disabled by default Memory Operating Mode Specifies the memory operating mode The available option is Optimizer Mode Processor Settings details The Processor Settings screen details are explained as follows Option Description Logical Processor Enables or disables the logical processors a...

Page 37: ...ocessor Controls the number of enabled cores in each processor This option is set to All by default Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Specifies the maximum core frequency of the processor Processor 1 The following settings are displayed for each processor installed in the system Option Description Family Model Stepping Specifies th...

Page 38: ...ia devices such as optical drives Port D For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port E For AHCI or RAID mode BIOS su...

Page 39: ...s set to Enabled by default Hard Disk Failover Specifies the hard drive that is booted in the event of a hard drive failure The devices are selected in the Hard Disk Drive Sequence on the Boot Option Setting menu When this option is set to Disabled only the first hard drive in the list is attempted to boot When this option is set to Enabled all hard drives are attempted to boot in the order select...

Page 40: ...lable on systems that do not have Integrated Network Card 1 Enables or disables the Embedded NIC1 and NIC2 options If set to Disabled the NIC may still be available for shared network access by the embedded management controller The embedded NIC1 and NIC2 options are only available on systems that do not have Network Daughter Cards NDCs The Embedded NIC1 and NIC2 option is mutually exclusive with ...

Page 41: ...for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to the defaul...

Page 42: ...ault Monitor Mwait Enables the Monitor Mwait instructions in the processor This option is set to Enabled for all system profiles except Custom by default NOTE This option can be disabled only if the C States option in the Custom mode is set to disabled NOTE When C States is set to Enabled in the Custom mode changing the Monitor Mwait setting does not impact the system power or performance System S...

Page 43: ...tries are forced to be at the end of the current boot order Secure Boot Policy When Secure Boot policy is set to Standard the BIOS uses the system manufacturer s key and certificates to authenticate pre boot images When Secure Boot policy is set to Custom the BIOS uses the user defined key and certificates Secure Boot policy is set to Standard by default Secure Boot Policy Summary Specifies the li...

Page 44: ...tem reset is needed for ISC results to be applied The Enabled No Reboot option executes ISC and continues without applying ISC results until the next time system reset occurs The Enabled option executes ISC and forces an immediate system reset so that ISC results can be applied It takes the system longer to be ready due to the forced system reset When disabled ISC does not execute About Boot Manag...

Page 45: ...ot mode the default is the standard BIOS level boot interface Unified Extensible Firmware Interface UEFI the default boot mode is an enhanced 64 bit boot interface If you have configured your system to boot to UEFI mode it replaces the system BIOS 1 From the System Setup Main Menu click Boot Settings and select Boot Mode 2 Select the boot mode you want the system to boot into CAUTION Switching the...

Page 46: ...stem 2 Type the system password and press Enter Next steps When Password Status is set to Locked type the system password and press Enter when prompted at reboot NOTE If an incorrect system password is typed the system displays a message and prompts you to reenter your password You have three attempts to type the correct password After the third unsuccessful attempt the system displays an error me...

Page 47: ...d NOTE You can use the password status option with the setup password option to protect the system password from unauthorized changes Embedded systems management The Dell Lifecycle Controller provides advanced embedded systems management throughout the lifecycle of the system The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating syste...

Page 48: ...lect one of the following options Default Thermal Profile Settings Maximum Performance Performance Optimized Minimum Power Performance per Watt Optimized 3 Under USER COOLING OPTIONS set the Fan Speed Offset Minimum Fan Speed and Custom Minimum Fan Speed 4 Click Back Finish Yes 48 ...

Page 49: ...ide the system NOTE To ensure proper operation and cooling all bays in the system and system fans must be populated always with either a component or with a blank Before working inside your system 1 Ensure that you follow the Safety instructions 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 If applicable...

Page 50: ...ower button The front bezel can also be locked for additional security Removing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section Steps 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the...

Page 51: ...cover Prerequisites 1 Ensure that you follow the Safety instructions 2 Turn off the system including any attached peripherals 3 Disconnect the system from the electrical outlet and peripherals 4 If installed remove the front bezel Steps 1 Turn the latch release lock to the unlock position 2 Lift the latch and rotate the latch toward the back of the system The system cover slides back disengaging t...

Page 52: ...orking inside your system section 3 Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system Steps 1 Align the slots on the system cover with the tabs on the chassis 2 Push the system cover latch down The system cover slides forward and the slots on the system cover engage with the tabs on the chassis The system cover latch lock...

Page 53: ...If removed install the front bezel 2 Reconnect the peripherals and connect the system to the electrical outlet 3 Turn on the system including any attached peripherals 4 Follow the procedure listed in the After working inside your system section Related links Installing the optional front bezel 53 ...

Page 54: ...swappable hard drives 1 hard drive backplane 2 power interposer board 3 power supply unit 2 4 expansion card riser 5 memory module sockets 6 processor 7 system board 8 cooling fan 4 9 intrusion switch 10 hard drives 11 optical drive optional 12 control panel assembly 54 ...

Page 55: ...rives 1 optical drive optional 2 hard drive backplane 3 power interposer board 4 power supply unit 2 5 expansion card riser 6 memory module socket 4 7 processor 8 system board 9 cooling fan 4 10 intrusion switch 11 hard drive 8 12 control panel assembly 55 ...

Page 56: ... 1 hard drive 4 2 power interposer board 3 power supply unit 2 4 expansion card riser 5 memory module socket 4 6 processor 7 system board 8 cooling fan 4 9 intrusion switch 10 optional optical drive or 1 8 inch solid state drives optional 11 control panel assembly 56 ...

Page 57: ...instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the plastic scribe ready Steps 1 Disconnect the intrusion switch cable from the connector on the system board 2 Remove the cable from the cable routing latch 3 Using a plastic scribe slide the intrusion switch and remove it from under the intrusion switch slot Figure 19 Removing the intrusion...

Page 58: ...w the procedure listed in the Before working inside your system section Steps 1 Insert the intrusion switch into the intrusion switch slot 2 Slide the intrusion switch until it locks into position 3 Route the intrusion switch cable through the cable routing tab 4 Connect the intrusion switch cable to the connector on the system board Figure 20 Installing the intrusion switch Next steps 1 Follow th...

Page 59: ...erheated quickly resulting in shutdown of the system and loss of data Steps Hold the cooling shroud and lift it away from the system Figure 21 Removing the cooling shroud 1 cooling shroud 2 guide on the cooling shroud 3 guide pin on the chassis wall Next steps 1 Install the cooling shroud 2 Follow the procedure listed in After working inside your system Related links Installing the cooling shroud ...

Page 60: ...ps Follow the procedure listed in After working inside your system System memory Your system supports DDR4 ECC unbuffered DIMMs UDIMMs NOTE MT s indicates memory module speed in Mega Transfers per second Memory bus operating frequency can be 1600 MT s 1866 MT s 2133 MT s or 2400 MT s depending on the following factors System profile selected for example Performance Optimized Custom or Dense Config...

Page 61: ...chipset architectural configuration The following are the recommended guidelines for installing memory modules x4 and x8 DRAM based DIMMs can be mixed Up to two dual or single rank ECC UDIMMs can be populated per channel Populate DIMM sockets only if a processor is installed For single processor systems sockets A1 to A4 are available Populate all sockets with white release levers first and then al...

Page 62: ... in GB Number of memory modules Memory module rank organization and frequency memory module slot population 4 4 1 1R x8 2400 MT s 1R x8 2133 MT s 1R x8 1866 MT s A1 8 4 2 1R x8 2400 MT s 2R x8 2400 MT s A1 A2 8 1 1R x8 2400 MT s 1R x8 2133 MT s 2R x8 2133 MT s 1R x8 1866 MT s 2R x8 1866 MT s A1 16 4 4 1R x8 2400 MT s 2R x8 2400 MT s A1 A2 A3 A4 8 2 1R x8 2400 MT s 1R x8 2133 MT s 2R x8 2133 MT s A...

Page 63: ...follow the safety instructions that are shipped with your product 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the cooling shroud WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card e...

Page 64: ...y perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Be...

Page 65: ...mory module in the socket in only one orientation CAUTION Do not apply pressure at the center of the memory module apply pressure at both ends of the memory module evenly 4 Press the memory module with your thumbs until the socket levers firmly click into place When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets ...

Page 66: ...llow enough time for the formatting to be completed Be aware that high capacity hard drives can take a long time to format Supported hard drive configurations Depending on the configuration your system supports one of the following Four hard drive systems Up to four 3 5 inch hot swappable SATA hard drives or SATA solid state drives SSDs Up to four 3 5 inch cabled hard drives Six hard drive systems...

Page 67: ...ted links Removing the optional front bezel Installing the optional front bezel Installing a 2 5 inch hard drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place Figure 27 Installing a 2 5 inch hard drive blank 1 har...

Page 68: ...er system cooling all empty hard drive slots must have hard drive blanks installed 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Press the release button and slide the blank out of the hard drive slot Figure 28 Removing a 3 5 inch hard drive blank 1 hard drive blank 2 release button Next steps If applicable install the front be...

Page 69: ...warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the front bezel 4 If connected disconnect the power and data cable from the hard drive NOTE The empty cabled hard drive carrier can be used as...

Page 70: ...team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready Steps 1 Press the release tab on the hard...

Page 71: ...a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Ensure that you follow the Safety i...

Page 72: ...repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 R...

Page 73: ...s that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel 3 Using the management software prepare the hard drive for removal For more information see the documentation for the storage controller If the hard drive is online the green activity or fault indicator flashes when the hard drive is turned off You can remove ...

Page 74: ... that are shipped with your product CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially inst...

Page 75: ...o a hot swappable hard drive carrier Installing the optional front bezel Removing the optional 1 8 inch solid state drives Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servici...

Page 76: ...s from the SSD tray 1 SSD tray 2 tabs on the tray 3 SSD 4 SSD release tab Next steps 1 Depending on your system configuration install an optical drive or two 1 8 inch solid state drives 2 If you are not immediately installing an optical drive or 1 8 inch SSDs install an optical drive blank NOTE Blanks must be installed on empty optical drive or tape drive slots to maintain FCC certification of the...

Page 77: ...installed remove the optical drive blank or the solid state drives SSDs tray by pressing the blue release tab at the back of the blank or tray and pushing the blank or tray out of the system Steps 1 Align and insert the SSD into the SSD tray 2 Press the SSD until it locks into place Figure 38 Installing the 1 8 inch solid state drives into the SSD tray 1 SSD tray 2 tabs on the tray 3 SSD 4 SSD rel...

Page 78: ...tion or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Remove the 3 5 inch hard drive adapter from the 3 5 inch ho...

Page 79: ...cted by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready Steps 1 Align the screw holes on the 2 5 inch hot swappable hard dri...

Page 80: ...rew 5 3 3 5 inch hard drive adapter 4 2 5 inch hot swappable hard drive Next steps Remove the 2 5 inch hot swappable hard drive from a 3 5 inch hard drive adapter Related links Removing a hot swappable hard drive carrier Removing a 2 5 inch hot swappable hard drive from a 3 5 inch hard drive adapter Installing a 3 5 inch hard drive adapter into the 3 5 inch hot swappable hard drive carrier Prerequ...

Page 81: ...d links Installing a 2 5 inch hot swappable hard drive into a 3 5 inch hard drive adapter Installing a hot swappable hard drive carrier Removing a hot swappable hard drive from a hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directe...

Page 82: ...cumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots 1 Keep the Phillips 2 screwdriver ready 2 Rem...

Page 83: ... documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section NOTE...

Page 84: ...ical drive and optical drive blank is similar to the procedure to install an optical drive Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Del...

Page 85: ...ed in the management software of the system referenced by the respective fan number If there is a problem with a particular fan you can easily identify and replace the proper fan by noting down the fan numbers provided on the cooling fans The following table shows the number of fans required for different system configurations Table 22 Number of fans based on system configuration System configurat...

Page 86: ...edure for removing each cooling fan blank is identical 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Press the release tabs and push the cooling fan blank to disengage it from the cooling fan bracket 2 Lift the cooling fan blank out of the cooling fan bracket Figure 48 Removing a cooling f...

Page 87: ...ooling fan blank into the cooling fan bracket 2 Insert the tabs on the cooling fan blanks into the slots on the cooling fan bracket 3 Press the cooling fan blank until it clicks into place Figure 49 Installing a cooling fan blank Next steps Follow the procedure listed in the After working inside your system section Removing a cooling fan Prerequisites CAUTION Many repairs may only be done by a cer...

Page 88: ... cooling fan Installing a cooling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the...

Page 89: ...er the fan into the cooling fan bracket 2 Connect the power cable to the power cable connector on the system board Figure 51 Installing a cooling fan 1 cooling fan 2 power cable connector 3 cooling fan bracket 89 ...

Page 90: ... key with a boot image and then specify the USB memory key in the boot sequence in System Setup The internal USB connector is located on the system board Related links System board connectors Replacing the optional internal USB memory key Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in...

Page 91: ...USB memory key from the USB port Figure 53 Removing the internal USB memory key 1 USB memory key 2 USB port 3 Insert the replacement USB memory key into the USB port Figure 54 Installing the internal USB memory key 1 USB memory key 2 USB port Next steps 1 Install the expansion card riser 2 Follow the procedure listed in the After working inside your system section 3 While booting press F2 to enter...

Page 92: ...width LP SLOT 1 Half Height Half Length x4 x8 FH SLOT 2 Full Height Half Length x8 x16 Table 24 Expansion card slots available on the system board PCIe slot on the system board Height Length Link width Slot width PCIE_G3_X4 Half Height Half Length x4 x8 NOTE The expansion cards are not hot swappable The following table provides a guide for installing expansion cards to ensure proper cooling and me...

Page 93: ...ervice technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety in...

Page 94: ...xpansion card riser Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructio...

Page 95: ...n card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are s...

Page 96: ... Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped...

Page 97: ...n card riser connector 3 expansion card riser 4 expansion card Figure 59 Installing the expansion card in the expansion card riser 1 PERC card 2 expansion card connector on the riser 3 touch point 2 4 expansion card riser 5 LED connector on the system board 6 LED cable 7 LED connector on the PERC card Next steps 1 Install the expansion card riser 97 ...

Page 98: ... instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the expansion card riser 4 Keep the Phillips 2 screwdriver ready Steps 1 Remove the screw from the PERC card lock 2 Turn the PERC card lock to disengage the lock from the PERC card 3 Push the PERC card lock until the tab on the PERC card lock clicks into the slot on the chassis Figure 60 O...

Page 99: ...tructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the expansion card riser 4 Keep the Phillips 2 screwdriver ready Steps 1 Connect the PERC LED cable to the LED cable connector on the PERC card 2 Insert the PERC card in the PERC card slot 3 Press and slide the tab on the PERC card lock to disengage it from the slot on the chassis 4 Turn the i...

Page 100: ...nstalling the expansion card riser SD vFlash card optional An SD vFlash card is a Secure Digital SD card that plugs into the SD vFlash card slot in the iDRAC port card It provides persistent on demand local storage and a custom deployment environment that enables automation of server configuration scripts and imaging It emulates USB device s For more information see the Integrated Dell Remote Acce...

Page 101: ...ot at the back of the chassis Steps 1 Install a the SD vFlash card by inserting the contact pin end of the SD vFlash card into the SD vFlash card slot on the module NOTE The slot is keyed to ensure correct insertion of the SD vFlash card 2 Press the SD vFlash card inward to lock it into the SD vFlash card slot Figure 65 Installing an optional SD vFlash card iDRAC port card optional The iDRAC port ...

Page 102: ...optional iDRAC port card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instr...

Page 103: ...ur system section Related links Removing the cooling shroud Installing the optional iDRAC port card Installing the cooling shroud Installing the optional iDRAC port card Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone...

Page 104: ...onnector on the system board 3 Tighten the screw that secures the iDRAC port card holder to the system board Figure 67 Installing the iDRAC port card 1 screw 2 iDRAC port 3 iDRAC port card board 4 SD vFlash media card slot 5 tabs on the iDRAC port 6 slots on the chassis 7 iDRAC port card connector 8 iDRAC port card holder Next steps 1 Install the cooling shroud 2 If disconnected reconnect the netw...

Page 105: ...epairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before wor...

Page 106: ...the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Ensure that the Internal SD Card Port option is set to Enabled in System Setup 4 If installed remove the cooling shroud Steps 1 Locate the SD card connector on the internal dual SD module...

Page 107: ...talled remove the SD cards NOTE Temporarily label each SD card with its corresponding slot number before removal Reinstall the SD cards into the corresponding slots Steps 1 Locate the internal dual SD module IDSDM on the system board To locate the internal dual SD module connector see the System board connectors section 2 Holding the pull tab lift the IDSDM out of the system Figure 70 Removing the...

Page 108: ...r as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section NOTE Temporarily lab...

Page 109: ... unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians 1 Ensure that you follow the safety guidelines listed in the Safety instructions section 2 Keep the Phillips 2 screwdriver ready 3 Follow the procedure...

Page 110: ...ot authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians 1 Follow the safety guidelines listed in the Safety instructions section 2 If you are upgrading your system download the latest sy...

Page 111: ...ns are fragile and can be permanently damaged Be careful not to bend the pins in the processor socket when removing the processor out of the socket 3 Lift the processor out of the socket NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor to avoid damage to the processor contacts Touch only the side ed...

Page 112: ...echnician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instru...

Page 113: ...unlock icon by pushing the lever down and out from under the tab 5 Similarly release the close first socket release lever near the lock icon by pushing the lever down and out from under the tab Lift the lever 90 degrees upward 6 Hold the tab near the lock symbol on the processor shield and lift it up and out of the way CAUTION Positioning the processor incorrectly can permanently damage the system...

Page 114: ...listed in the After working inside your system 5 While booting press F2 to enter System Setup and verify that the processor information matches the new system configuration 6 Run the system diagnostics to verify that the new processor operates correctly Installing a heat sink Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooti...

Page 115: ...t free cloth 2 Use the thermal grease syringe included with your processor kit to apply the grease in a thin spiral on the top of the processor CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for one time use only Dispose of the syringe after you use it Figure 76 Applying ...

Page 116: ... both PSUs to maximize efficiency When only one PSU is installed the PSU configuration is non redundant 1 0 Power is supplied to the system only by the single PSU In a non redundant configuration install a PSU blank in the empty PSU slot Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit PSU redundancy When t...

Page 117: ... safety instructions that are shipped with your product CAUTION The system requires one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in the Safety instructions section 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the PSU and...

Page 118: ...move the PSU blank Steps Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place Figure 79 Installing a redundant PSU 1 release latch 2 power connector 3 PSU handle Next steps 1 If you have unlatched the cable management arm relatch it For information about the cable management arm see the rack documentation of the system 2 Connect the power cable to...

Page 119: ...ing a second PSU Figure 80 Removing the PSU blank 1 PSU blank 2 PSU bay Installing the power supply unit blank Install the power supply unit PSU blank only in the second PSU bay Prerequisites CAUTION To ensure proper system cooling the PSU blank must be installed in the second PSU bay in a non redundant configuration Remove the PSU blank only if you are installing a second PSU Steps Align the PSU ...

Page 120: ...ur system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with...

Page 121: ...tery connector Next steps 1 Install the expansion card riser 2 Follow the procedure listed in the After working in your system section 3 While booting press F2 to enter System Setup and ensure that the battery is operating properly 4 Enter the correct time and date in the System Setup Time and Date fields 5 Exit System Setup Related links Removing the expansion card riser Installing the expansion ...

Page 122: ...the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can insert them in the same locations 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove all hard drives 4 Disconnect the SAS SATA data signal and power cables from the backp...

Page 123: ...he system board 3 optical drive power cable connector on the system board 4 system board 5 optical drive SATA connector on the system board 6 SAS connector on the system board 7 cable routing clip 8 backplane 9 optical drive 10 SAS connector on the backplane 11 signal cable connector on the backplane 12 power cable connector on the backplane 123 ...

Page 124: ...ing the eight 2 5 inch SAS SATA backplane 1 hard drive SSD backplane 2 backplane power cable 3 backplane signal cable 4 SAS A cable connector 5 release tab 2 6 SAS B cable connector 7 hard drive or SSD connector 8 124 ...

Page 125: ... PERC card 5 signal cable connector on the system board 6 optical drive power cable connector on the system board 7 system board 8 optical drive SATA connector on the system board 9 backplane 10 SAS B connector on the backplane 11 SAS A connector on the backplane 12 optical drive 13 power cable connector on the backplane 14 signal cable connector on the backplane 125 ...

Page 126: ...ed hard drives 1 system board 2 optical drive SATA connector on the system board 3 SAS connector on the system board 4 cable routing clip 5 optical drive 6 cabled hard drive 4 7 hard drive and optical drive power connector on the system board 126 ...

Page 127: ...ves and PERC card 1 hard drive and optical drive power connector on the system board 2 Connector A on the PERC card 3 PERC card 4 system board 5 optical drive SATA connector on the system board 6 cable routing clip 7 optical drive 8 cabled hard drive 4 127 ...

Page 128: ...rd drive SSD power cable connector on the system board 2 system board 3 optical drive solid state drive SSD SATA connector on the system board 4 SATA0 3 connector on the system board 5 SATA SSD connector on the system board 6 cable routing clip 7 1 8 inch SSD 2 8 cabled hard drive 4 128 ...

Page 129: ...em board 5 optical drive solid state drive SATA connector on the system board 6 SATA SSD connector on the system board 7 cable routing latch 8 1 8 inch SSD 2 9 cabled hard drive 4 Next steps 1 Install the hard drive backplane 2 Follow the procedure listed in the After working inside your system section Related links Removing a hot swappable hard drive carrier Installing the hard drive backplane 12...

Page 130: ... cable do not bend the control panel flex cable after it is inserted into the connector 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Align the slots on the hard drive backplane with the hooks on the chassis 2 Press down the hard drive backplane until the release tabs snap into place 3 Con...

Page 131: ...ntrol panel assembly Removing the LCD control panel assembly Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warra...

Page 132: ...nel tabs are released 3 Pull the control panel away from the chassis 4 Remove the screws securing the LCD control panel board 5 Lift the LCD control panel board away from the chassis Figure 94 Removing the LCD control panel four 3 5 inch hot swappable hard drive chassis 1 LCD control panel 2 notches 6 3 display module cable retention clip 4 display module cable 5 tabs on the LCD control panel 6 13...

Page 133: ...d simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Befo...

Page 134: ...4 display module cable 5 tabs on the LCD control panel 6 Figure 97 Installing the LCD control panel board four hard drive chassis 1 screw 2 2 control panel connector cable 3 display module cable 4 LCD control panel board 5 USB connector cable 6 standoff on the chassis 2 Next steps Follow the procedure listed in the After working inside your system section 134 ...

Page 135: ... guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Disconnect the cables connected to the control panel module CAUTION Do not use excessive force when removing the control panel as it can damage the connectors Steps 1 For cabled hard drive chassis perform the following steps a Remove the screw s that secure the LED pan...

Page 136: ...tion or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 For cabled...

Page 137: ... cabled hard drive chassis 1 LED module 2 screw 2 3 slot on the chassis Figure 101 Installing the LED control panel board four cabled hard drive chassis Next steps Follow the procedure listed in the After working inside your system section 137 ...

Page 138: ... your product NOTE The power interposer board is present only in systems that support redundant power supplies 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the power supply units from the system Steps 1 Disconnect the power distribution cables from the system board 2 Remove the two screw...

Page 139: ...e to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the Phillips 2 screwdriver ready Steps 1 Align the power interposer board PIB with the standoffs on the chassis 2 Install th...

Page 140: ...Platform Module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions t...

Page 141: ...umber of subsystems such as the processor expansion cards and other components Removing the system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not aut...

Page 142: ...installed Steps 1 Disconnect all cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis 2 Remove the screws on the system board and slide the system board toward the front of the chassis 3 Hold the system board by the touch points and lift it out of the chassis CAUTION To prevent damage to the system board do n...

Page 143: ... listed in the After working inside your system section Related links Removing the cooling shroud Removing a memory module Removing a cooling fan Removing an expansion card Removing the expansion card riser Removing the optional iDRAC port card Removing the heat sink Removing the processor Removing the optional internal dual SD module 143 ...

Page 144: ...ed only by Dell certified service technicians CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section...

Page 145: ...2 Reinstall the following components a expansion card riser b memory modules c heat sink and processor d cooling shroud e iDRAC port card if removed f internal dual SD module if removed 3 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed through the cable routing latch 4 Follow the procedure listed in the After working inside your system section 145 ...

Page 146: ... system configuration data after replacing the system board All data is automatically backed up in a backup flash device If BIOS detects a new system board and the Service Tag in the backup flash device BIOS prompts the user to restore the backup information 1 Turn on the system If BIOS detects a new system board and if the Service Tag is present in the backup flash device BIOS displays the Servic...

Page 147: ...iew error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics Run the Embedded System Diagnostics ePSA if your system does not boot Running the Embedded System Diagnostics from Boot Manager Prerequisites Run the Embedded System Diagnostics ePSA if your system does not boot Steps 1 When the system is booting press F10 2 Use the up arrow and do...

Page 148: ...ystemhealth Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 148 ...

Page 149: ... Dell is not covered by your warranty Read and follow the safety instructions that came with the product For information about resetting the password jumper to disable a password see the Disabling A Forgotten Password section Table 27 System Board Jumper settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 1 2 The password feature is disabled pins 2 3 NVRAM_CLR ...

Page 150: ...nel interface connector 4 PIB_CONN Power connector 5 R_INTRUSION Intrusion switch connector 6 BATTERY Battery connector 7 PCIE_G3_X4 Internal PERC connector 8 PCIE_G3_X8 Riser card connector 9 INT_USB_3 0 Internal USB connector 3 0 10 AMEA iDRAC port card connector 11 DIMMs Memory module sockets 12 CPU_PWR 4 pin power connector 13 CPU Processor socket 14 SATA_ODD SSD Optical drive SSD SATA connect...

Page 151: ...not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 3 to pins 1 and 2 4 Install the system cover The existing passwords are not disabled erased u...

Page 152: ...alled the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting the video subsystem Prerequisites NOTE Ensure the Local ...

Page 153: ...eps If all troubleshooting fails see the Getting help section Troubleshooting iDRAC Direct USB XML configuration For information about USB storage device and system configuration see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Steps 1 Ensure that your USB storage device is connected to the front USB Management Port identified by icon 2 Ensure that your USB storag...

Page 154: ... damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation Try another known good network cable If the problem persists use another connector on the switch or hub 4 Ensure that the appropriate drivers are installed and the protocols are bound For more information see the NIC documentation 5 Enter System Setup and confirm that the NIC ports are en...

Page 155: ...ards that you removed 9 Run the appropriate diagnostic test For more information see the Using system diagnostics section Next steps If the tests fail see the Getting help section Troubleshooting a damaged system Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentatio...

Page 156: ...rom the electrical outlet for at least an hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter System Setup If the date and time displayed in System Setup are not correct check the System Error Log SEL for system battery messages Next steps If the problem persists see the Getting help section Troubleshooting power supply units CAUTION Many repairs may only be done by...

Page 157: ...e repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Ensure that the following conditions exist System cover cooling shroud EMI filler panel or back filler bracket is not...

Page 158: ...arranty Read and follow the safety instructions that are shipped with your product Steps 1 If the system is operational run the appropriate diagnostic test See the Using system diagnostics section for the available diagnostic tests If the diagnostic tests indicate a fault follow the corrective actions provided by the diagnostic tests 2 If the system is not operational turn off the system and attac...

Page 159: ...tlet 3 Remove the system cover 4 Locate the USB key and reseat it 5 Install the system cover 6 Turn on the system and attached peripherals and check if the USB key is functioning 7 If the problem is not resolved repeat step 2 and step 3 8 Insert a known working USB key 9 Install the system cover Next steps If the problem persists see the Getting help section Troubleshooting an SD card Prerequisite...

Page 160: ...et 5 If installed remove the bezel 6 Remove the system cover 7 Ensure that the interface cable is securely connected to the optical drive and to the controller 8 Ensure that a power cable is properly connected to the drive 9 Install the system cover Next steps If the problem persists see the Getting help section Troubleshooting a tape backup unit Prerequisites CAUTION Many repairs may only be done...

Page 161: ...xit the configuration utility and allow the system to boot to the operating system 3 Ensure that the needed device drivers for your controller card are installed and are configured correctly For more information see the operating system documentation 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup Next steps I...

Page 162: ...instructions that are shipped with your product NOTE When troubleshooting an expansion card you also have to see the documentation for your operating system and the expansion card Steps 1 Run the appropriate diagnostic test See the Using system diagnostics section 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure ...

Page 163: ...ot covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Run the appropriate diagnostics test See the Using system diagnostics section 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Ensure that the processor and heat sink are properly installed 5 Install the system...

Page 164: ... Global Technical Support a Click Global Technical Support b The Contact Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support team Documentation feedback Click the Feedback link in any of the Dell documentation pages fill out the form and click Submit to send your feedback Accessing system information by using QRL You can use the Quick Resource ...

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