Dell Latitiude E6500, Setup And Quick Reference Manual

Page: 37 / 72

Troubleshooting
37
H
ARD
-
DISK DRIVE CONTROLLER FAILURE
0 —
The hard drive does not respond
to commands from the computer. Shut down the computer, remove the hard
drive (see the
Service Manual ), and boot the computer from a CD. Then,
shut down the computer, reinstall the hard drive, and restart the computer. If
the problem persists, try another drive. Run the Hard Disk Drive tests in the
Dell Diagnostics (see "Dell Diagnostics" on page 42).
H
ARD
-
DISK DRIVE FAILURE
—
The hard drive does not respond to commands
from the computer. Shut down the computer, remove the hard drive (see your
Service Manual at support.dell.com ), and boot the computer from a CD.
Then, shut down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard Disk Drive
tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42).
H
ARD
-
DISK DRIVE READ FAILURE
—
The hard drive may be defective. Shut
down the computer, remove the hard drive (see your Service Manual at
support.dell.com ), and boot the computer from a CD. Then, shut down the
computer, reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in the Dell
Diagnostics (see "Dell Diagnostics" on page 42).
I
NSERT BOOTABLE MEDIA
—
The operating system is trying to boot to
nonbootable media, such as a floppy disk or CD. Insert bootable media.
I
NVALID CONFIGURATION INFORMATION
-
PLEASE RUN
S
YSTEM
S
ETUP
P
ROGRAM
—
The system configuration information does not match the
hardware configuration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system setup
program. See your
Service Manual at support.dell.com for more information.
K
EYBOARD CLOCK LINE FAILURE
—
For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42).
K
EYBOARD CONTROLLER FAILURE
—
For external keyboards, check the cable
connection. Restart the computer, and avoid touching the keyboard or the
mouse during the boot routine. Run the Keyboard Controller test in the Dell
Diagnostics (see "Dell Diagnostics" on page 42).
K
EYBOARD DATA LINE FAILURE
—
For external keyboards, check the cable
connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42).