Troubleshooting
47
The computer stops responding
NOTICE:
You may lose data if you are unable to perform an operating system
shutdown.
T
URN
THE
COMPUTER
OFF
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
A program stops responding
E
ND
THE
PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager.
2
Click the
Applications
tab.
3
Click to select the program that is no longer responding, and click
End
Task
.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
C
HECK
THE
SOFTWARE
DOCUMENTATION
—
If necessary, uninstall and then
reinstall the program.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R
UN
THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Windows XP
:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
1
Click
Start
→
All Programs
→
Accessories
→
Program Compatibility
Wizard
→
Next
.
2
Follow the instructions on the screen.
Windows Vista
:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-Windows Vista operating system environments.
1
Click
Start
→
Control Panel
→
Programs
→
Use an older program
with this version of Windows.
Summary of Contents for Latitiude E6500
Page 6: ...6 Contents ...
Page 12: ...12 About Your Computer ...
Page 22: ...22 Setting Up Your Computer ...
Page 50: ...50 Troubleshooting ...
Page 66: ...66 Getting Help ...