Dell Inspiron One 01HNXJA00, Setup Manual, Page: 64 / 80

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Getting Help
Diagnostic Checklist
Name: •
Date: •
Address: •
Phone number: •
Service Tag (bar code on the back of the •
computer):
Express Service Code:
•
Return Material Authorization Number (if •
provided by Dell support technician):
Operating system and version:
•
Devices: •
Expansion cards: •
Are you connected to a network? Yes /No •
Network, version, and network adapter: •
Programs and versions: •
See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic •
code:
Description of problem and troubleshooting
•
procedures you performed: