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36

Solving Problems

This section provides troubleshooting 

information for your computer. If you cannot 

solve your problem using the following 

guidelines, see “Using Support Tools” on 

page 42 or “Contacting Dell” on page 63.

WARNING: Only trained service personnel 
should remove the computer cover. See the 

Service Manual

 on the Dell Support 

website at support.dell.com for advanced 
service and troubleshooting instructions.

Beep or LED Codes

If your monitor cannot display errors or 

problems, your computer may emit a series of 

beeps or the power/battery activity indicator 

may flash in various sequences during start-up. 

If this occurs, Contact Dell (see “Contacting 

Dell” on page 65) for further assistance.

INSPIRON

Summary of Contents for Inspiron 1470

Page 1: ...SETUP GUIDE INSPIRON ...

Page 2: ......

Page 3: ...SETUP GUIDE Models P04F and P04G series Types P04F001 and P04G001 INSPIRON ...

Page 4: ...ELL logo Inspiron YOURS IS HERE and DellConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc ...

Page 5: ... 16 Left View Features 18 Front View Features 20 Computer Base and Keyboard Features 22 Touch Pad Gestures 24 Multimedia Control Keys 26 Display Features 28 Dell Extended Battery Life 30 Removing and Replacing the Battery 30 Software Features 32 Dell Dock 35 Solving Problems 36 Beep or LED Codes 36 Network Problems 37 Power Problems 38 Memory Problems 39 Lockups and Software Problems 40 Using Supp...

Page 6: ...vice 57 DellConnect 57 Online Services 58 Automated Order Status Service 59 Product Information 59 Returning Items for Repair Under Warranty or for Credit 60 Before You Call 61 Contacting Dell 63 Finding More Information and Resources 64 Basic Specifications 66 Appendix 72 Macrovision Product Notice 72 Information for NOM or Official Mexican Standard only for Mexico 73 Index 74 ...

Page 7: ... all other sides You should never place your computer in an enclosed space such as a cabinet or drawer when it is powered on WARNING Do not block push objects into or allow dust to accumulate in the air vents Do not place your Dell computer in a low airflow environment such as a closed briefcase while it is powered on Restricting the airflow can damage the computer or cause a fire The computer tur...

Page 8: ... However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer NOTE Connect the power cord to the adapter firmly and ensure that the light on the adapter is on when you turn on power NOTE Use only Dell AC adapter family PA 3E PA 10 and PA 12 with...

Page 9: ...7 Setting Up Your Inspiron Laptop Connect the Network Cable Optional To use a wired network connection connect the network cable ...

Page 10: ...8 Setting Up Your Inspiron Laptop Press the Power Button ...

Page 11: ...ns will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal performance of your computer it is recommended that you download and install the late...

Page 12: ...ress the key or press the Fn F2 keys on the keyboard to enable or disable wireless The wireless on or off icons appear on the screen to indicate the status Wireless on Wireless off For information on changing the behavior of the Fn key see Multimedia Control Keys on page 26 ...

Page 13: ...11 Setting Up Your Inspiron Laptop ...

Page 14: ...ll website at www dell com Setting Up a Wired Connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions If you are using a dial up connection connect the telephone line to the optional external USB modem and to the telephone wall connector before you set up your Internet connection To complete setting up your wired I...

Page 15: ...wireless is enabled on your 1 computer see Enable or Disable Wireless on page 10 Save and close any open files and exit any 2 open programs Click 3 Start Connect To Follow the instructions on the screen to 4 complete the setup Windows 7 Ensure that wireless is enabled on your 1 computer see Enable or Disable Wireless on page 10 Save and close any open files and exit any 2 open programs Click 3 Sta...

Page 16: ... can help you get one To set up your Internet connection Windows Vista NOTE The following instructions are applicable to the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Save and close any open files and exit any 1 open programs Click 2 Start Control Panel Click 3 Network and Internet Network and Sharing Center Set up a connection or Network ...

Page 17: ...ork and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and 3 use the setup information provided by your ISP to complete the setup ...

Page 18: ...16 Using Your Inspiron Laptop This section provides information about the features available on your Inspiron 1470 1570 laptop Right View Features 1 2 4 3 INSPIRON ...

Page 19: ...nal Ensure that the side with print or writing is facing upward when inserting discs CAUTION This drive supports nonstandard sized and shaped discs however degradation in drive performance may be experienced and in extreme cases the drive may be damaged 3 Eject button Opens the optical drive tray when pressed 4 AC adapter connector Connects to the AC adapter to power the computer and charge the ba...

Page 20: ...18 Using Your Inspiron Laptop Left View Features 1 2 6 3 4 5 ...

Page 21: ...omputer to a network or a broadband device if you are using a wired network 5 USB 2 0 connector Connects to USB devices such as a mouse keyboard printer external drive or MP3 player 6 SD MMC MS Pro 7 in 1 Memory Card Reader Provides a fast and convenient way to view and share digital photos music videos and documents stored on the memory cards see Basic Specifications on page 66 for supported memo...

Page 22: ...20 Using Your Inspiron Laptop Front View Features 1 2 ...

Page 23: ...iron Laptop 1 Audio in Microphone connector Connects to a microphone or inputs signal for use with audio programs 2 Audio out Headphone connector Connects to headphones or sends audio to a powered speaker or sound system ...

Page 24: ...22 Using Your Inspiron Laptop Computer Base and Keyboard Features 4 5 2 3 1 ...

Page 25: ...ter on or off when pressed 3 Keyboard Multimedia control keys For more information about the keyboard see the Dell Technology Guide For more information about the multimedia control keys see Multimedia Control Keys and page 26 4 Touch pad buttons Provide left click and right click functions like those on a mouse 5 Touch pad Provides the functionality of a mouse to move the cursor drag or move sele...

Page 26: ...down on the active window Move two fingers up or down at a fast pace to activate vertical auto scrolling Tap on the touch pad to stop auto scrolling Auto Scroll Horizontal Allows you to scroll left or right on the active window Move two fingers to your left or right at a fast pace to activate horizontal auto scrolling Tap on the touch pad to stop auto scrolling Flick Allows you to flip content for...

Page 27: ...reduce the view of the active window Rotate Allows you to rotate the active content on the screen The rotate feature includes Twist Allows you to rotate active content in 90 increments using two fingers where one finger is anchored and the other rotates Keeping the thumb in place move the index finger in an arced direction right or left to rotate the selected item 90 clockwise or counterclockwise ...

Page 28: ...avior setting are Multimedia Key First This is the default setting Pressing any multimedia control key performs the associated multimedia action For function key press Fn the required function key Function Key First Pressing any function key performs the associated function For multimedia action press Fn the required multimedia control key NOTE The Multimedia Key First option is active only in the...

Page 29: ...27 Using Your Inspiron Laptop Mute the sound Play or pause Decrease the volume level Play the next track or chapter Increase the volume level Eject the disc Play the previous track or chapter ...

Page 30: ...28 Using Your Inspiron Laptop Display Features The display panel holds a camera and accompanying digital microphone 1 2 3 4 ...

Page 31: ...ice recording 2 Camera activity indicator Indicates if the camera is on or off 3 Camera Built in camera for video capture conferencing and chat 4 Display Your display can vary based on selections you made when purchasing your computer For more information about displays see the Dell Technology Guide ...

Page 32: ... appears Click 2 Show Settings The Battery Meter window appears Click 3 What is Dell Extended Battery Life Removing and Replacing the Battery WARNING Using an incompatible battery may increase the risk of fire or explosion This computer should only use a battery purchased from Dell Do not use batteries from other computers WARNING Before removing the battery shut down the computer and remove exter...

Page 33: ...31 Using Your Inspiron Laptop 1 2 3 1 battery 2 battery bay 3 battery release latch ...

Page 34: ...music or internet radio stations Your optical disc drive may support multiple disc media formats including CDs DVDs and Blu ray Discs optional You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to disc saved on portable products su...

Page 35: ...ed it and saves power during periods of inactivity Power saver Saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime High performance Provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system perfor...

Page 36: ...ol Panel Getting Started Transfer files from another computer Follow the instructions on the 2 Windows Easy Transfer wizard Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files Windows Vista Click 1 Start Control Panel System and Maintenance Back Up and Restore Center Back up files If the User Account Control window appears click ...

Page 37: ...t click the Dock click 1 Add Category The Add Edit Category window appears Enter a title for the category in the 2 Title field Select an icon for the category from the 3 Select an image box Click 4 Save Add an Icon Drag and drop the icon to the Dock or a category Remove a Category or Icon Right click the category or icon on the Dock 1 and click Delete shortcut or Delete category Follow the instruc...

Page 38: ...sonnel should remove the computer cover See the Service Manual on the Dell Support website at support dell com for advanced service and troubleshooting instructions Beep or LED Codes If your monitor cannot display errors or problems your computer may emit a series of beeps or the power battery activity indicator may flash in various sequences during start up If this occurs Contact Dell see Contact...

Page 39: ...e cable modem or network hub Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 13 Wired Connections If the wired network connection is lost The cable is loose or damaged Check the cable to ensure it is plugged in and not damaged...

Page 40: ... on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Check the AC adapter cable connections If the AC adapter has a light ensure that the light on the AC adapter is on If the power light is solid white and the computer is not responding The display may not be responding Press the power button until the computer turns off and then turn it back o...

Page 41: ...he Service Manual on the Dell Support website at support dell com Reseat the memory modules see the Service Manual on the Dell Support website at support dell com to ensure that your computer is successfully communicating with the memory If you experience other memory problems Ensure that you are following the memory installation guidelines see the Service Manual on the Dell Support website at sup...

Page 42: ...es installation instructions in its documentation or on the CD If the computer stops responding or a solid blue screen appears WARNING You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press the power button for at least 8 to 10 seconds until the computer turns off and then resta...

Page 43: ...ediately Use a virus scanning program to check the hard drive or CDs Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum h...

Page 44: ...s to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PC CheckUp About Your System System Documentation Warranty Informat...

Page 45: ...e computer failed to complete the boot routine three consecutive times for the same error Contact Dell for assistance see Contacting Dell on page 63 CMOS checksum error Possible motherboard failure or Real Time Clock RTC battery low Replace the RTC coin cell battery see the Service Manual on the Dell Support website at support dell com or contact Dell see Contacting Dell on page 63 CPU fan failure...

Page 46: ...system board might be malfunctioning or motherboard failure Contact Dell for assistance see Contacting Dell on page 63 USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them CAUTION Hard Drive SELF MONITORING SYSTEM has reported tha...

Page 47: ...em and follow the remaining troubleshooting steps Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 40 and run the Dell Diagnostics before you contact Dell for technical assistance NOTE Dell Diagnostics works only on Dell computers NOTE The Drivers and Utilities disc is optional and may not ship with your computer See the De...

Page 48: ... Diagnostics from the boot menu and press Enter NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities disc If PSA is invoked The PSA starts run...

Page 49: ...ve Select the test you want to run 4 If a problem is encountered during a test 5 a message appears with an error code and a description of the problem Write down the error code and problem description and contact Dell see Contacting Dell on page 63 NOTE The Service Tag for your computer is located at the top of each test screen The Service Tag helps you identify your computer when you contact Dell...

Page 50: ...d try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight 3 CD DVD CD RW and press Enter Select the 4 Boot from CD ROM option from the menu that appears and press Enter Type 5 1 to start the CD menu and press Enter to proceed Select 6 R...

Page 51: ...ntact Dell see Contacting Dell on page 63 NOTE The Service Tag for your computer is located at the top of each test screen The Service Tag helps you identify your computer when you contact Dell When the tests are complete close the test 9 screen to return to the Choose An Option window To exit the Dell Diagnostics and restart the 10 computer click Exit Remove the 11 Drivers and Utilities disc ...

Page 52: ...l Factory Image Restore only if System Restore did not resolve your operating system problem If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem System Restore The Windows operating ...

Page 53: ... window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action Click 3 Next and remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore NOTE Before you undo the last system restore save and close all open files an...

Page 54: ...ion restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Dell Factory Image Restore Starting Dell Fa...

Page 55: ... Dell Factory Tools then Dell Factory Image Restore Click 7 Next The Confirm Data Deletion screen appears NOTE If you do not want to proceed with Factory Image Restore click Cancel Select the checkbox to confirm that you 8 want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minu...

Page 56: ...TION Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer To reinstall Windows you need the following Dell Operating System disc Dell Drivers and Utilities disc NOTE The Drivers and Utilities disc contains drivers that were installed during the assembly of t...

Page 57: ...pears Restart the computer 4 When the DELL logo appears press F12 5 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system ...

Page 58: ...vices on page 58 for a more extensive list of Dell Support online If the preceding steps have not resolved the 6 problem see Before You Call on page 61 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated t...

Page 59: ... To contact Dell s support service see Before You Call on page 61 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to www de...

Page 60: ... Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com As...

Page 61: ...age 63 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 63 Product Information If you need information about additional products available from Dell or if you would like to place an order ...

Page 62: ...d data or damaged or lost removable media that may be included with your return Call Dell to obtain a Return Material 1 Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 63 Include a copy of the invoice and a letter 2 describing the reason for the return Include a copy of the Diagnostics ...

Page 63: ...ore You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back or bottom of your computer Remember to fill out the following Diagnostics Checklist If possible turn on your computer before you call Dell for assistance and call from a telepho...

Page 64: ...n Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Page 65: ...upport and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit 1 support dell com Verify your country or region in the 2 Choose A Country Region drop down menu at the bottom of the page Click 3 Contact Us on the left side of the page Select the appropriate service...

Page 66: ...site at support dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide installed on your hard drive upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual on the Dell Support website at support dell com manuals NOTE In some count...

Page 67: ...at www dell com regulatory_compliance find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the back or bottom of your computer find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate informat...

Page 68: ... dell com manuals NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Type Intel Pentium Single Core Intel Core 2 Solo Intel Core2 Duo Computer Information System chipset Intel GS45 ICH9M SFF Camera Pixel 1 3 megapixel Video Resolution 160 x 120 1280 ...

Page 69: ...y SDHC MultiMediaCard MMC MMCplus xD Picure Card Memory Stick Memory Stick Pro Memory Memory module connector two user accessible SODIMM connectors Memory module capacities 1 GB 2 GB and 4 GB Memory type DDR3 1067 MHz NOTE For instructions on upgrading memory see the Service Manual on the Dell Support website at support dell com Connectors Audio one microphone in connector one stereo headphone spe...

Page 70: ...ations Modem optional External V 92 56K USB Modem Network adapter 10 100 1000 Ethernet LAN on system board Wireless WLAN and Bluetooth wireless technology Display Inspiron 1470 Type 14 0 HD WLED backlight TrueLife Height 173 95 mm 6 85 inches Width 309 4 mm 12 2 inches Diagonal 355 6 mm 14 0 inches Inspiron 1570 Type 15 6 HD WLED backlight TrueLife Height 193 54 mm 7 62 inches Width 344 23 mm 13 5...

Page 71: ...on Depth 53 2 mm 2 09 inches Height 41 7 mm 1 64 inches Width 264 6 mm 10 41 inches Battery Weight 0 52 kg 1 15 lb Voltage 11 1 VDC 6 9 cell Charge time approximate 4 hours when the computer is turned off Operating time approximate Battery operating time varies depending on operating conditions Coin cell battery CR 2032 AC Adapter Input voltage 100 240 VAC Input current 1 5 A Input frequency 50 60...

Page 72: ...70 Height 26 3 mm to 29 2 mm 1 03 inches to 1 5 inches Width 340 0 mm 13 39 inches Physical Depth 242 5 mm 9 54 inches Weight with ODD Airbay and 4 cell battery configurable to less than 1 89 kg 4 17 lbs Inspiron 1570 Height 26 3 mm to 29 2 mm 1 03 inches to 1 5 inches Width 376 0 mm 14 8 inches Depth 247 9 mm 9 76 inches Weight with ODD Airbay and 4 cell battery configurable to less than 2 18 kg ...

Page 73: ... environment Operating 0 66 GRMS Non Operating 1 30 GRMS Computer Environment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with hard drive in head parked position and a 2 ms half sine pulse Operating 110 G Non Operating 160 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668...

Page 74: ...intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Appendix INSPIRON ...

Page 75: ... de la Reforma 2620 Flat 11 Col Lomas Altas 11950 México D F Laptops Regulatory model number Voltage Frequency Electricity consumption Output voltage Output intensity P04F 100 240 V CA 50 60 Hz 3 5 A 19 5 V de CC 12 3 A P04G 100 240 V CA 50 60 Hz 3 5 A 19 5 V de CC 12 3 A For details read the safety information that shipped with your computer For additional safety best practices information see th...

Page 76: ... 5 connect ing to the Internet 12 conserving energy 33 Contacting Dell online 63 customizing your desktop 32 your energy settings 33 D damage avoiding 5 data backing up 34 Dell Diagnostics 45 Dell Factory Image Restore 52 Dell support website 65 drivers and downloads 65 DVDs playing and creating 32 E email addresses for technical support 58 INSPIRON ...

Page 77: ...nection 12 ISP Internet Service Provider 12 R reinstalling Windows 55 restoring factory image 52 S setup before you begin 5 support email addresses 58 system reinstall options 50 System Restore 50 T Touch Pad Gestures 24 V ventilation ensuring 5 W Windows reinstalling 55 wired network network cable connecting 7 ...

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