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Summary of Contents for Inspiron 11 3168

Page 1: ...Inspiron 11 3000 Series Service Manual Computer Model Inspiron 11 3168 Regulatory Model P25T Regulatory Type P25T001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ... Removing the base cover 15 Procedure 15 Replacing the base cover 18 Procedure 18 Removing the battery 19 Prerequisites 19 Procedure 19 Replacing the battery 21 Procedure 21 Post requisites 21 Removing the power and volume buttons board 22 Prerequisites 22 Procedure 22 Replacing the power and volume buttons board 24 Procedure 24 Post requisites 24 3 ...

Page 4: ...isites 28 Procedure 28 Replacing the hard drive 31 Procedure 31 Post requisites 31 Removing the processor fan and heat sink assembly 32 Prerequisites 32 Procedure 32 Replacing the processor fan and heat sink assembly 34 Procedure 34 Post requisites 34 Removing the I O board 35 Prerequisites 35 Procedure 35 Replacing the I O board 38 Procedure 38 Post requisites 38 4 ...

Page 5: ...cell battery 44 Prerequisites 44 Procedure 44 Replacing the coin cell battery 48 Procedure 48 Post requisites 48 Removing the speakers 49 Prerequisites 49 Procedure 49 Replacing the speakers 51 Procedure 51 Post requisites 51 Removing the touch pad 52 Prerequisites 52 Procedure 52 Replacing the touch pad 55 Procedure 55 Post requisites 55 5 ...

Page 6: ...cing the system board 68 Procedure 68 Post requisites 68 Entering the Service Tag in the BIOS setup program 69 Removing the palm rest and keyboard assembly 70 Prerequisites 70 Procedure 70 Replacing the palm rest and keyboard assembly 72 Procedure 72 Post requisites 72 Removing the display panel 73 Prerequisites 73 Procedure 73 Replacing the display panel 75 Procedure 75 Post requisites 75 6 ...

Page 7: ... Procedure 84 Post requisites 84 Removing the sensor board 85 Prerequisites 85 Procedure 85 Replacing the sensor board 87 Procedure 87 Post requisites 87 Flashing the BIOS 88 Technology and components 89 Audio 89 Downloading the audio driver 89 Identifying the audio controller 89 Changing the audio settings 90 Camera 90 Identifying the webcam in device manager 90 Starting the camera application 90...

Page 8: ...ting up the wireless display 98 USB 99 Downloading the USB 3 0 driver 99 Enabling or disabling the USB in system setup 99 Fixing a no boot issue caused by USB emulation 100 WiFi 100 Turning WiFi on or off 100 Downloading the WiFi driver 100 Configuring the Wi Fi 101 Bluetooth 101 Turning Bluetooth on or off 102 Pairing the Bluetooth enabled devices 102 Removing the Bluetooth device 103 Transferrin...

Page 9: ...g ePSA 111 Processors 111 Identifying the processors in Windows 111 Checking the processor usage in the task manager 112 Operating System 112 Service Tag location 113 Device driver 113 Intel Dynamic Platform and Thermal Framework 113 Intel HD Graphics 515 driver 113 Intel Chipset Software Installation Utility 113 Intel Serial IO driver 114 Intel Trusted Execution Engine Interface 116 Intel Virtual...

Page 10: ...Getting help and contacting Dell 121 Self help resources 121 Contacting Dell 122 10 ...

Page 11: ...Windows 7 Click or tap Start Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all cables such as telephone cables network cables and so on from your computer 5 Disconnect all attached devices and peripherals such as key...

Page 12: ...Dell is not covered by your warranty See the safety instructions that shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm...

Page 13: ... Flat head screwdriver Plastic scribe 13 ...

Page 14: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 14 ...

Page 15: ...ter working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Close the display and turn the computer over 2 Using a screw driver remove the screw cover located at the center of the base cover 1 base cover 2 screw cover 3 screw driver 15 ...

Page 16: ...3 Remove the screws that secure the base cover to the palmrest and keyboard assembly 1 screws 9 2 base cover 16 ...

Page 17: ...4 Using a plastic scribe pry the base cover from the palmrest and keyboard assembly 1 plastic scribe 2 base cover 17 ...

Page 18: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Slide the tabs on the base cover into the slots on the palmrest and keyboard assembly and snap the base cover into place 2 Replace the screws that secure the base cover to the palmrest and keyboard assembly 3 Replace the screw co...

Page 19: ...fter working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Remove the screw that secures the battery to the palmrest and keyboard assembly 2 Disconnect the battery cable from the system board 19 ...

Page 20: ...ttery off the palmrest and keyboard assembly 1 battery cable 2 screw 3 battery 4 palmrest and keyboard assembly 4 Turn the computer over 5 Press and hold the power button for 5 seconds to ground the system board 20 ...

Page 21: ...structions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hole on the battery with the screw hole on the palmrest and keyboard assembly 2 Replace the screw that secures the battery to the palmrest and keyboard assembly 3 Connect the battery cable to the system board Post ...

Page 22: ...ter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the power and volume buttons board cable from the I O board 2 Peel the tape that secures the power and volume buttons board ...

Page 23: ...r and volume buttons board along with its cable off the palmrest and keyboard assembly 1 power and volume buttons board cable 2 latch 3 I O board 4 tape 5 plastic scribe 6 palmrest and keyboard assembly 7 power and volume buttons board 23 ...

Page 24: ...orking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the power and volume buttons board into the slot on the palmrest and keyboard assembly 2 Adhere the tape that secures the power and volume buttons board to the palmrest and keyboard assembly 3 Connect the power and volume buttons board cable to ...

Page 25: ...de your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the power adapter port cable from the system board 2 Remove the screw that secures the power adapter port to the palmrest and keyb...

Page 26: ...3 Lift the power adapter port with its cable off the palmrest and keyboard assembly 1 power adapter port cable 2 screw 3 power adapter port 4 system board 5 palmrest and keyboard assembly 26 ...

Page 27: ...best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Post requisites 1 Replace the battery 2 Replace the base cover Procedure 1 Place the power adapter port into the slot on the palmrest and keyboard assembly 2 Align the screw hole on the power adapter port with the screw hole on the palmrest and keyboard assembly 3 Replace the screw that secures the power a...

Page 28: ...liance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Prerequisites 1 Remove the base cover 2 Remove the battery Procedure NOTE The following procedure is applicable only if your computer is shipped with a hard drive 1 Remove the screw that secures the hard drive assembly ...

Page 29: ...board assembly NOTE The images in this chapter may differ from your computer depending on the processor you ordered 1 screws 3 2 hard drive assembly 3 palmrest and keyboard assembly 5 Remove the screws that secure the hard drive bracket to the hard drive 29 ...

Page 30: ...6 Lift the hard drive from the hard drive bracket 1 screws 4 2 hard drive bracket 3 hard drive 30 ...

Page 31: ..._compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Procedure 1 Align the screw holes on the hard drive with the screw holes on the hard drive bracket 2 Replace the screws that secure the hard drive bracket to the hard drive 3 Align the screw holes on the hard drive assembly with the screw holes on the palmrest and keyboard assembly system board and I O board 4 R...

Page 32: ...Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Prerequisites 1 Remove the base cover 2 Remove the battery Procedure NOTE The appearance of the heat sink and the number of screws will vary if you p...

Page 33: ...3 Lift the processor fan and heat sink assembly off the system board 1 processor fan and heat sink assembly 2 captive screws 4 3 tape 4 system board 33 ...

Page 34: ... more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the processor fan and heat sink assembly with the screw holes on the system board 2 In sequential order indicated on the heat sink tighten the captive screws that secure the processor fan and heat sink assembly to the system board 3 Adhere the tape that sec...

Page 35: ...inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Follow the procedure from step 1 to step 4 in Removing the hard drive Only for computers shipped with a hard drive Procedure 1 Peel off the tape that secures the sensor board cable to the I O board 2 Open the ...

Page 36: ...e and power and volume buttons board cable from the I O board 1 sensor board cable 2 tape 3 I O board cable 4 latch 5 I O board 6 power and volume buttons board cable 4 Remove the screws that secure the I O board to the palmrest and keyboard assembly 36 ...

Page 37: ...5 Lift the I O board off the palmrest and keyboard assembly 1 screws 2 2 I O board 3 palmrest and keyboard assembly 37 ...

Page 38: ...cedure 1 Place the I O board on the palmrest and keyboard assembly 2 Align the screw holes on the I O board with the screw holes on the palmrest and keyboard assembly 3 Replace the screws that secure the I O board to the palmrest and keyboard assembly 4 Connect the I O board cable and power and volume buttons board cable to the I O board 5 Connect the sensor board cable to the I O board 6 Adhere t...

Page 39: ...er and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 39 ...

Page 40: ... from the system board to access the wireless card 1 I O board cable 2 latch 2 Loosen the captive screw from the wireless card bracket 3 Disconnect the antenna cables from the wireless card 4 Remove the screw that secures the wireless card to the system board 40 ...

Page 41: ...5 Slide the wireless card from the wireless card slot on the system board 1 screw 2 wireless card bracket 3 antenna cables 2 4 wireless card slot 5 wireless card 41 ...

Page 42: ...ase cover Procedure CAUTION To avoid damage to the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot on the system board 2 Insert the wireless card at an angle into the wireless card slot 3 Align the screw hole on the wireless card with the screw hole on the system board 4 Replace the screw that secures the wireless card to...

Page 43: ...lowing table provides the antenna cable color scheme for the wireless card supported by your computer Connectors on the wireless card Antenna cable color Main white triangle white Auxiliary black triangle black 1 tab 2 notch 3 wireless card 4 antenna cables 2 5 screw 6 wireless card bracket 7 wireless card slot 43 ...

Page 44: ... inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Ope...

Page 45: ...e over to expose the coin cell battery 1 I O board cable 2 latch 3 Disconnect the coin cell battery cable from the system board 4 Take out the antenna and coin cell battery cables from its routing guide on the right speaker 45 ...

Page 46: ...5 Peel the tape from the antenna cables and coin cell battery 1 coin cell battery 2 antenna cable 3 routing guide 4 tape 5 coin cell battery cable 46 ...

Page 47: ...6 Pry the coin cell battery from the palm rest assembly 1 coin cell battery 47 ...

Page 48: ...liance home page at www dell com regulatory_compliance Procedure 1 With the positive side facing up place the coin cell battery into the battery socket on the system board 2 Route the coin cell battery cable through its routing guides on the right speaker 3 Connect the coin cell battery cable to the system board 4 Turn the I O board cable over to cover the coin cell battery 5 Slide the I O board c...

Page 49: ...e your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the speaker cable from the system board 2 Remove the coin cell battery and antenna cables from the routing guides on the right spea...

Page 50: ...3 Release the speakers from the alignment posts and lift the speakers off the palmrest and keyboard assembly 1 routing guide 2 coin cell battery and antenna cables 3 speakers 2 4 speaker cable 50 ...

Page 51: ...omputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the alignment posts on the palmrest and keyboard assembly place the speakers on the palmrest and keyboard assembly 2 Route the coin cell battery and antenna cables through the routing guides on the palmrest and keyboard assembly 3 Connect the speaker cable to the s...

Page 52: ...er working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Open the latch and disconnect the touch pad cable from the touch pad 2 Peel the pieces of tapes from the touch pad 52 ...

Page 53: ...keyboard cable over and place it on the system board 1 pieces of tapes 2 touch pad cable 3 latch 4 touch pad 5 keyboard cable 4 Remove the screws that secure the touch pad to the palmrest and keyboard assembly 53 ...

Page 54: ...5 Slide and remove the touch pad away from the palmrest and keyboard assembly 1 screws 4 2 touch pad 3 palmrest and keyboard assembly 54 ...

Page 55: ...ell com regulatory_compliance Procedure 1 Slide the tabs on the touch pad into the slots on the palmrest and keyboard assembly 2 Align the screw holes on the touch pad with the screw holes on the palmrest and keyboard assembly 3 Replace the screws that secure the touch pad to the palmrest and keyboard assembly 4 Place the keyboard cable over the touch pad 5 Adhere the tapes over the touch pad 6 Sl...

Page 56: ...g inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card Procedure 1 Disconnect the speaker cable from the system board 2 Remove the antenna cable from the routing guide on the right speaker 3 Peel off the tapes from the antenna cables and...

Page 57: ...battery 3 antenna cable 4 routing guide 5 speaker cable 6 system board 7 sensor board cable 8 latch 9 I O board 6 Remove the screw that secures the display cable bracket to the system board 7 Open the display cable bracket off the system board 8 Peel off the tape to access the display cable 57 ...

Page 58: ...9 Open the latch and disconnect the display cable from the system board 1 screw 2 display cable bracket 3 display cable 4 tape 5 latch 58 ...

Page 59: ...st and keyboard assembly 2 display assembly CAUTION Place the computer on a soft and clean surface to avoid scratching the display 11 Place the computer face down on a flat surface 12 Remove the screws that secure the display assembly to the palmrest and keyboard assembly 59 ...

Page 60: ...13 Lift the display assembly off the palmrest and keyboard assembly 1 display assembly 2 screws 4 3 palmrest and keyboard assembly 60 ...

Page 61: ...e the display assembly on the palmrest and keyboard assembly 2 Align the screw holes on the display hinges with the screw holes on the palmrest and keyboard assembly 3 Replace the screws that secure the display assembly to the palmrest and keyboard assembly 4 Turn the computer over and close the display 5 Slide the display cable into its slot on the system board and press down the latch to secure ...

Page 62: ...11 Slide the sensor board cable into its slot on the I O board and press down the latch to secure the cable 62 ...

Page 63: ...after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Pr...

Page 64: ... and speaker cables from the system board 1 coin cell battery cable 2 speaker cable 3 system board 3 Remove the screws that secure the display cable bracket to the system board and lift the display cable bracket off the system board 64 ...

Page 65: ...ard 1 screw 2 display cable bracket 3 display cable 4 tape 5 latch 6 system board 5 Open the connector latch and disconnect the touch pad cable from the system board 6 Open the connector latch and disconnect the keyboard cable from the system board 65 ...

Page 66: ...ower adapter port cable from the system board 1 system board 2 power adapter port cable 3 latch 4 touch pad cable 5 keyboard cable 8 Remove the screw that secures the system board to the palmrest and keyboard assembly 66 ...

Page 67: ...9 Lift the system board off the palmrest and keyboard assembly 1 screw 2 system board 3 palmrest and keyboard assembly 67 ...

Page 68: ... replace the system board Procedure 1 Align the screw holes on the system board with the screw holes on the palmrest and keyboard assembly 2 Replace the screw that secures the system board to the palmrest and keyboard assembly 3 Connect the power adapter port cable and the speaker cable to the system board 4 Slide the touch pad cable into the slot on the system board and press down the latch to se...

Page 69: ... Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field 69 ...

Page 70: ...t www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the power and volume buttons board 4 Remove the wireless card 5 Follow the procedure from Removing the hard drive Only for computers shipped with a hard drive 6 Remove the I O board 7 Remove the power adapter port 8 Remove the touch pad 9 Remove the speakers 10 Remove the processor fan and heat...

Page 71: ...1 palmrest and keyboard assembly 71 ...

Page 72: ...home page at www dell com regulatory_compliance Procedure Place the palmrest and keyboard assembly on a flat surface with the keyboard facing down Post requisites 1 Replace the display assembly 2 Replace the system board 3 Replace the processor fan and heat assembly 4 Replace the speakers 5 Replace the touch pad 6 Replace the power adapter port 7 Replace the I O board 8 Follow the procedure from s...

Page 73: ...he instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly Procedure 1 Release the sensor board cable from the routing guide on the right hinge 2 Release the display cable from the...

Page 74: ...3 Using a plastic scribe pry the display panel off the display back cover 1 display panel 2 display hinges 2 3 routing guide 4 sensor board cable 5 plastic scribe 6 display cable 7 display back cover 74 ...

Page 75: ... Regulatory Compliance home page at www dell com regulatory_compliance Procedure CAUTION Place the computer on a soft and clean surface to avoid scratching the display 1 Align the display panel on the display back cover and snap the display panel into place 2 Route the display cable through the routing guide on the left hinge 3 Route the sensor board cable through the routing guide on the right hi...

Page 76: ...inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display panel 76 ...

Page 77: ... tapes and remove the antenna cables from the routing guide on the hinge cover 1 antenna cables 2 2 tape 3 hinge cover 2 2 Remove the screws that secure the display hinges to the display back cover and antenna assembly 77 ...

Page 78: ...3 Lift the display hinges off the display back cover and antenna assembly 1 screws 6 2 display back cover and antenna assembly 3 hinges 2 78 ...

Page 79: ...atory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the display back cover and antenna assembly 2 Replace the screws that secure the display hinges to the display back cover and antenna assembly 3 Route the antenna cables through the routing guide on the hinge cover and secure it in place Post requisites 1...

Page 80: ...de your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display panel 80 ...

Page 81: ... surface to avoid scratching the display 1 Open the latch and disconnect the sensor board cable from the sensor board 1 sensor board cable 2 latch 3 sensor board 2 Peel the tape to access the latch for the display cable 3 Open the latch and disconnect the display cable 81 ...

Page 82: ...4 Peel the tape that secures the display cable to the display panel 1 display panel 2 latch 3 display cable 4 tape 5 Using a plastic scribe pry the camera off the display back cover 82 ...

Page 83: ...6 Turn over the camera and disconnect the camera cable from the camera 1 plastic scribe 2 camera 3 camera cable 4 display back cover 83 ...

Page 84: ...nect the camera cable to the camera 2 Using the alignment post place the camera on the display back cover and snap it into place 3 Slide the display cable into its slot on the display back cover and close the latch to secure the cable 4 Adhere the tape on the display cable connector 5 Adhere the tape to secure the display cable to the display panel 6 Slide the sensor board cable into its slot on t...

Page 85: ...g inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Remove the display panel Procedure CAUTION Place the display panel assembly on a soft and clean surface to avoid scratching the display 1 Open the lat...

Page 86: ...2 Using a plastic scribe pry the sensor board off the display back cover 1 sensor board cable 2 latch 3 plastic scribe 4 sensor board 86 ...

Page 87: ... computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the sensor board on the display back cover and snap the sensor board into place 2 Slide the sensor board cable into the slot on the sensor board and press down the latch to secure the cable Post requisites 1 Replace the display panel 2 Replace the display assembl...

Page 88: ...ave the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click or tap Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS...

Page 89: ...ly browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Audio 6 Click or tap Download to download the audio driver for your computer 7 After the download is complete navigate to the folder where you saved the audio driver file 8 Double click or double tap the audio driver file icon and follow the instructions on the screen to install the ...

Page 90: ...ilt in digital array microphones The depth sensing feature of the camera enhances security when paired with Windows Hello NOTE You must replace the camera module if you encounter any issues with the built in microphones Identifying the webcam in device manager 1 On the taskbar click or tap the search box and then type Device Manager 2 Click or tap Device Manager The Device Manager window is displa...

Page 91: ... with your computer which contains the Dell Webcam Central software If you do not have the software you can download it by registering through My Account on the Dell website NOTE The Dell Webcam Central is not available for download from the support site or the resource CD 91 ...

Page 92: ... and hold on your desktop and select Display settings 2 Drag or swipe the Adjust brightness level slider to adjust the brightness You can press F11 to decrease brightness and F12 to increase brightness Changing the screen resolution 1 Right click or touch and hold on your desktop and select Display settings 2 Click or tap Advanced display settings 92 ...

Page 93: ...rl Alt Right arrow key Rotate to 90 Degrees Ctrl Alt Down arrow key Rotate to 180 Degrees Ctrl Alt Left arrow key Rotate to 270 Degrees Cleaning the display CAUTION To avoid damaging the display do not apply force when cleaning CAUTION To avoid damaging the display do not leave any liquid or excess moisture on the screen after cleaning 1 Turn off your computer 2 Identify any smudges or areas that ...

Page 94: ...splay dry thoroughly before you turn it on HDMI The Inspiron 11 3168 supports HDMI to connect a TV or another HDMI in enabled device It provides video and audio output The HDMI port is located on the left side of your computer NOTE Appropriate converters sold separately are required to connect standard DVI and DisplayPort devices Connecting to external display devices 1 Connect the HDMI cable to y...

Page 95: ...3 Select one of the following display modes PC screen only Duplicate Extend Second screen only NOTE For more information see the document that shipped with your display device 95 ...

Page 96: ... for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Video 6 Click or tap Download to download the graphics driver for your computer 7 After the download is complete navigate to the folder where you saved the graphics driver file 8 Double click or double tap the graphics driver file icon and follow the instructions on the screen Identifying the...

Page 97: ...ireless display feature allows you to share your computer display with a compatible TV without using cables You must connect a wireless display adapter to your TV before setting up the wireless display To check if your TV supports this feature see the documentation that is shipped with the TV The following table provides the basic system requirements for a wireless display Processor Intel Celeron ...

Page 98: ...k or tap Download to download the Intel WiDi application for your computer 7 After the download is complete navigate to the folder where you saved the WiDi application file 8 Double click or double tap the application file icon and follow the instructions on the screen Setting up the wireless display 1 Turn on your computer NOTE Ensure that Wi Fi is enabled 2 Connect the wireless display adapter t...

Page 99: ...feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click or tap Download to download the USB 3 0 driver for your computer 7 After the download is complete navigate to the folder where you saved the USB 3 0 driver file 8 Double click or double tap the driver file icon and follow the instructions on screen En...

Page 100: ...nter the System Setup The System Setup is displayed 3 On the left pane select Settings System Configuration USB Configuration The USB configuration is displayed on the right pane 4 Clear the Enable Boot Support check box to either enable or disable it 5 Save the settings and exit WiFi The Inspiron 11 3168 is shipped with Wi Fi 802 11 ac Turning WiFi on or off NOTE There is no physical switch to en...

Page 101: ...er where you saved the WiFi driver file 8 Double click or double tap the driver file icon and follow the on screen instructions to install the driver Configuring the Wi Fi 1 Turn on Wi Fi For more information see Turning Wi Fi on or off 2 Swipe in from the right edge of the display or click or tap the Action Center icon on the taskbar to access the Action Center 3 Press and hold Wi Fi and then cli...

Page 102: ...ion Center 2 Click or tap Bluetooth to turn Bluetooth on or off Pairing the Bluetooth enabled devices 1 Turn on Bluetooth For more information see Turning Bluetooth on or off 2 Swipe in from the right edge of the display or click or tap the Action Center icon on the taskbar to access the Action Center 3 Touch and hold Bluetooth and then click or tap Go to settings 4 Select the desired Bluetooth de...

Page 103: ...e Action Center 2 Touch and hold Bluetooth and then click or tap Go to settings 3 Click or tap the device you want to remove and then click or tap Remove device Transferring files between devices using Bluetooth 1 Swipe in from the right edge of the display or click or tap the Action Center icon on the taskbar to access the Action Center 2 Touch and hold Bluetooth and then click or tap Go to setti...

Page 104: ... Options Dimensions HDD 2 5 inch drive Identifying the hard drive in BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program A list of hard drives is displayed under the System Information in the General group Identifying the hard drive 1 On the taskbar click or tap the search box and then type Device Manager 2 ...

Page 105: ...Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click or tap Download to download the media card reader driver for your computer 7 After the download is complete navigate to the folder where you saved the media card reader driver file 8 Double click or double tap the card reader driver file icon and follow the instructions on the screen Browsing a media ca...

Page 106: ...to add and select a country for the language 6 Under Languages click or tap the language that you want to set as the default language 7 Click or tap Set as default Keyboard shortcuts Icons Description Mute audio Decrease volume Increase volume Play previous track chapter Play Pause Play next track chapter Switch to external display Search Decrease brightness Increase brightness 106 ...

Page 107: ...t and gesture functionality Precision touch pads interact with the operating system directly without a driver The operating system handles the overall functionality of the touch pad and there are no separate drivers available for download Identifying the touch pad 1 On the taskbar click or tap the search box and then type Device Manager 2 Click or tap Device Manager The Device Manager window is di...

Page 108: ...in to hide the Action Center Swipe for adding new desktop Swipe in from the left edge Click or tap New desktop to add a new desktop Power adapter The Inspiron 11 3168 is shipped with a 45 W or a 65 W power adapter WARNING When you disconnect the power adapter cable from the computer pull on its connector not the cable itself When disconnecting cable keep it evenly aligned to avoid bending any conn...

Page 109: ...k or tap Product support enter the Service Tag of your computer and then click or tap Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads Find it myself 5 Scroll down the page and expand Chipset 6 Click or tap Download to download the chipset driver for your computer 7 After the download is complete ...

Page 110: ...Inspiron 11 3168 has one SODIMM RAM slot which is accessible by removing the base cover Your computer supports 2 GB and 4 GB DDR3L memory of up to 1600 MHz Checking the system memory in Windows 1 Click or tap Start 2 Select Settings 110 ...

Page 111: ...cess the boot menu 3 Use the arrow keys to highlight the Diagnostics menu option and press Enter 4 Follow the instructions on the screen to complete the ePSA Pre boot System Assessment PSA NOTE If the operating system logo appears wait until you see the desktop Turn off your computer and try again Processors The Inspiron 11 3168 is shipped with the following processor options Intel Celeron Dual Co...

Page 112: ...r double tap on the taskbar 2 Click or tap Task Manager The Task Manager window is displayed 3 Click or tap the Performance tab to display the processor performance details Operating System The Inspiron 11 3168 is shipped with the Windows 10 factory installation 112 ...

Page 113: ...he Device Manager check if the Intel Dynamic Platform and Thermal Framework is installed Install the driver updates from www dell com support Intel HD Graphics 515 driver In the Device Manager check if the video driver is installed Install the video driver update from www dell com support Intel Chipset Software Installation Utility In the Device Manager check if the chipset driver is installed Ins...

Page 114: ...Intel Serial IO driver In the Device Manager check if the Intel Serial IO driver is installed Install the driver updates from www dell com support 114 ...

Page 115: ...115 ...

Page 116: ...Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell com support 116 ...

Page 117: ...Intel Virtual Button driver In the Device Manager check if the Intel Virtual Button driver is installed Install the driver updates from www dell com support 117 ...

Page 118: ...rs In the Device Manager check if the network card driver is installed Install the driver updates from www dell com support In the Device Manager check if the Bluetooth driver is installed Install the driver updates from www dell com support 118 ...

Page 119: ...nge the sequence of devices that your computer attempts to boot from for example floppy CD ROM or hard drive Boot menu enhancements The boot menu enhancements are as follows Easier Access Press F12 to access the boot selection menu User Prompting The user is prompted to use the keystroke on the BIOS screen Diagnostics Options The boot menu includes the ePSA diagnostic options Timing key sequences ...

Page 120: ...om locking wait until the keyboard is initialized completely The keyboard is initialized if one of the following occurs The keyboard lights flash The F2 Setup prompt appears in the top right corner of the screen during boot 120 ...

Page 121: ...ows 8 1 and Windows 10 In Windows search type Help and Support and press Enter Accessing help in Windows 7 Click Start Help and Support Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Learn about you...

Page 122: ...see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 122 ...

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Dell Inspiron 11 3168, Service Manual

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Summary of Contents for Inspiron 11 3168

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