Dell Inspirion, Owner'S Manual

Page: 85 / 149

84
Solving Problems
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Modem and Internet Connection Problems
NOTE:
If you can connect to your Internet service provider (ISP), your modem is functioning properly. If
you are sure that your modem is working properly and you still experience problems, contact your ISP.
C
HECK THE TELEPHONE WALL JACK
— Disconnect the telephone line from the modem
and connect it to a telephone. Listen for a dial tone. Ensure that you have
touchtone telephone service. Try connecting the modem to a different telephone
wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone
line or network conditions. Contact your telephone company or network
administrator for more information.
C
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
—
If you have other
telephone devices sharing the line, such as an answering machine, fax machine,
surge protector, or line splitter, then bypass them and use the telephone line to
connect the modem directly to the telephone wall jack.
C
HECK THE CONNECTION
—
Verify that the telephone line is connected to the
modem.
C
HECK THE TELEPHONE LINE
—
Try using a different telephone line. If you are using a
line that is 3 m (10 ft) or more in length, try a shorter one.
I
RREGULAR DIAL TONE
—
If you have voice mail service, you might hear an irregular
dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
T
URN OFF CALL WAITING
(
CATCH
-
PHONE
) — See your telephone directory for
instructions on deactivating this feature. Then adjust the dial-up networking
connection properties.
1
Click the
Start
button and click
Control Panel
.
2
Click Printers and Other Hardware , click Phone and Modem Options , click the
Dialing Rules
tab, and then click
Edit...
.
3
In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4
Click Apply and click OK .
5
Close the Phone and Modems Options window.
6
Close the Control Panel window.