Dell DX6112-SN Owner'S Manual Download Page 6 | Manualshive

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Removing The I/O Panel

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Installing The I/O Panel

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System Board

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Removing The System Board

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Installing The System Board

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4 Troubleshooting Your System.................................................................................................89

Safety First—For You And Your System

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Troubleshooting System Startup Failure

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Troubleshooting External Connections

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Troubleshooting The Video Subsystem

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Troubleshooting A USB Device

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Troubleshooting A Serial I/O Device

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Troubleshooting A NIC

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Troubleshooting A Wet System

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Troubleshooting A Damaged System

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Troubleshooting The System Battery

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Troubleshooting Power Supplies

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Troubleshooting Cooling Problems

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Troubleshooting Cooling Fans

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Troubleshooting System Memory

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Troubleshooting An Internal USB Key

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Troubleshooting An SD Card

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Troubleshooting A Hard Drive

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Troubleshooting A Storage Controller

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Troubleshooting Expansion Cards

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Troubleshooting Processors

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5 Using System Diagnostics.......................................................................................................99

Dell Online Diagnostics

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Dell Embedded System Diagnostics

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When To Use The Embedded System Diagnostics

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Running The Embedded System Diagnostics

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System Diagnostic Controls

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6 Jumpers And Connectors......................................................................................................101

System Board Jumper Settings

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System Board Connectors

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Disabling A Forgotten Password

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7 Technical Specifications.......................................................................................................105

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Summary of Contents for DX6112-SN

Page 1: ...Dell DX6112 SN Owner s Manual Regulatory Model E14S Series Regulatory Type E14S001 ...

Page 2: ... Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE...

Page 3: ...ions 18 System Setup Main Screen 19 System BIOS Screen 19 System Information Screen 19 Memory Settings Screen 20 Processor Settings Screen 20 Boot Settings Screen 22 Integrated Devices Screen 22 Serial Communications Screen 23 System Profile Settings Screen 24 System Security Screen 25 Miscellaneous Settings 26 System And Setup Password Features 26 Assigning A System And Or Setup Password 26 Delet...

Page 4: ...oving Memory Modules 42 Installing Memory Modules 43 Hard Drives 44 Removing A 3 5 Inch Hard Drive Blank 44 Installing A 3 5 Inch Hard Drive Blank 45 Removing A Hot Swap Hard Drive 45 Installing A Hot Swap Hard Drive 46 Removing A Hard Drive From A Hard Drive Carrier 47 Installing A Hard Drive Into A Hard Drive Carrier 47 Cooling Fans 47 Removing A Cooling Fan 48 Installing A Cooling Fan 49 Removi...

Page 5: ... 66 Installing The Internal Dual SD Module 67 Internal SD Card 68 Removing An Internal SD Card 68 Installing An Internal SD Card 68 Integrated Storage Controller Card 68 Removing The Integrated Storage Controller Card 69 Installing The Integrated Storage Controller Card 70 Network Daughter Card 70 Removing The Network Daughter Card 70 Installing The Network Daughter Card 71 Processors 71 Removing ...

Page 6: ...ttery 92 Troubleshooting Power Supplies 92 Troubleshooting Cooling Problems 92 Troubleshooting Cooling Fans 93 Troubleshooting System Memory 93 Troubleshooting An Internal USB Key 94 Troubleshooting An SD Card 94 Troubleshooting A Hard Drive 95 Troubleshooting A Storage Controller 95 Troubleshooting Expansion Cards 96 Troubleshooting Processors 96 5 Using System Diagnostics 99 Dell Online Diagnost...

Page 7: ...8 System Messages 109 System Error Messages 109 Warning Messages 122 Diagnostic Messages 122 Alert Messages 123 9 Getting Help 125 Contacting Dell 125 ...

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Page 9: ...d off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 3 Power on indicator power button The power on indicator lights when the system power is on The power button controls the power supply output to the system ...

Page 10: ...urce and press the power button The following section describes system conditions and possible corrective actions associated with these indicators Health indicator Condition Corrective Action If the system is on and in good health the indicator lights solid blue None required The indicator blinks amber if the system is on or in standby and any error exists for example a failed fan or hard drive Se...

Page 11: ... if the system experiences a thermal error for example a temperature out of range or fan failure Ensure that none of the following conditions exist A cooling fan is removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See Getting Help Memory indicator Condition Correct...

Page 12: ...Indicator Button or Connector Icon Description 1 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST...

Page 13: ...to connect a serial device to the system 6 Video connector Allows you to connect a VGA display to the system 7 USB connectors 2 Allows you to connect USB devices to the system The ports are USB 2 0 compliant 8 Ethernet connectors Four integrated 10 100 1000 Mbps NIC connectors or Four integrated connectors that include Two 10 100 1000 Mbps NIC connectors Two 100 Mbps 1 Gbps 10 Gbps SFP 10 GbE T co...

Page 14: ...s maximum port speed Activity indicator is blinking green Network data is being sent or received Power Indicator Codes Each AC power supply has an illuminated translucent handle and each DC power supply when available has an LED that serves as an indicator to show whether power is present or whether a power fault has occurred Figure 5 AC Power Supply Status Indicator 1 AC power supply status indic...

Page 15: ...ower supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may ...

Page 16: ...16 ...

Page 17: ...re configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select O...

Page 18: ...es If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows ...

Page 19: ...peed cache size and so on Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displays options to enable or disable the serial ports and specify related features and optio...

Page 20: ...e By default the Memory Operating Mode option is set to Optimizer Mode NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration Node Interleaving If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory co...

Page 21: ... default the DCU Streamer Prefetcher option is set to Enabled DCU IP Prefetcher Allows you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Execute Disable Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Number of Cores per Processor Allows you to control th...

Page 22: ...abled only if the boot mode is UEFI One Time Boot Allows you to enable or disable a one time boot from a selected device Integrated Devices Screen Menu Item Description Integrated RAID Controller Allows you to enable or disable the integrated RAID controller By default the Integrated RAID Controller option is set to Enabled User Accessible USB Ports Allows you enable or disable the user accessible...

Page 23: ...erial communication devices Serial Device 1 and Serial Device 2 in the BIOS BIOS console redirection can also be enabled and the port address used can be specified By default Serial Communication option is set to On without Console Redirection Serial Port Address Allows you to set the port address for serial devices By default the Serial Port Address option is set to Serial Device 1 COM2 Serial De...

Page 24: ...C1E option is set to Enabled C States Allows you to enable or disable the processor to operate in all available power states By default the C States option is set to Enabled Monitor Mwait Allows you to enable Monitor Mwait instructions in the processor By default the Monitor Mwait option is set to Enabled for all system profiles except Custom NOTE This option can be disabled only if the C States o...

Page 25: ...ng system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Intel TXT Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off BIOS Update Control Allows you to update the BIOS using...

Page 26: ... For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter to log on to your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system CAUTION The password features provide a basic level of security for the data on your system CAUTION Anyo...

Page 27: ...leting Or Changing An Existing System And Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter Sys...

Page 28: ...ost of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts x System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions If System Password is not Enabled...

Page 29: ...ot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found BIOS Boot Menu Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press Enter UEFI Boot Menu Displays...

Page 30: ...nfiguring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at dell com support manuals iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings...

Page 31: ... 90871 1 hand crimping tool or equivalent Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front Bezel Optional Removing The Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away f...

Page 32: ... authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It is recommended that ...

Page 33: ...ct the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authori...

Page 34: ...The Cooling Shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came wi...

Page 35: ...ervicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket 1 Align the tabs on the cooling shroud with the securing slots on the chassis 2 ...

Page 36: ...e Optimized Custom or Dense Configuration Optimized maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release levers of the first socket are marked white the second socket black and the third socket green NOTE DIMMs in sockets A1 to A...

Page 37: ...llows Processor 1 channel 0 slots A1 A5 and A9 channel 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 Processor 2 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 37 ...

Page 38: ...r single processor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available Populate all sockets with white release tabs first then black and then green Do not populate the third DIMM socket in a channel with green release tabs if a quad rank RDIMM is populated in the first socket with white release tabs Populate the sockets by highes...

Page 39: ...d to the spare rank and the failed rank is disabled With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank DIMMs the available system memory is 3 4 ranks channel 16 DIMMs 4 GB 48 GB and not 16 DIMMs 4 GB 64 GB NOTE Memory sparing does not offer protection against a ...

Page 40: ... s 2R x8 1600 MT s A1 A2 A3 A4 24 2 12 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 4 6 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 A4 A5 A6 48 4 12 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 8 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 96 8 12 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 16 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 128 16 8 2R x4 13...

Page 41: ...B12 8 12 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 128 8 16 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 16 8 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 160 8 20 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A11 B1 B2 B3 B4 B5 B6 B7 B8 B9 B11 16 and 8 12 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 NOTE 16 GB DIMMs must ...

Page 42: ...roubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket t...

Page 43: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be in...

Page 44: ...s may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets 14 Run the appropriate diagnostic test For more information see Using System Diagnostics Hard Drives All hard drives connect to the system board through the hard drive backplane Hard drives are supplied in hot swappable hard drive carriers tha...

Page 45: ... management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal ...

Page 46: ...ts handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive autom...

Page 47: ...r product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with...

Page 48: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time CAUTION Do not oper...

Page 49: ...ace 4 Close the system Removing The Cooling Fan Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follo...

Page 50: ...d inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup NOTE To locate the internal USB connect...

Page 51: ...g that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open...

Page 52: ...g 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Align the PCIe card holder with the projection on the chassis and push it down until firmly seated 4 If applicable replace the full length PCIe card 5 Close the system 6 Reconnect the system to its electrical outlet and turn the system on including any attached periph...

Page 53: ... system on including any attached peripherals Cable Retention Bracket Removing The Cable Retention Bracket CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by D...

Page 54: ... peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Using alignment pins as guide slide the cable retention bracket along the chassis wall until the tab snaps into place 4 Place all cables to be routed in the cable retention bracket 5 Install the cooling shroud 6 Close the system 7 Reconnect the system to its electrical outlet and turn the system on including any ...

Page 55: ...installed NOTE The expansion card slots are not hot swappable The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 4 Expansion Card Install...

Page 56: ...outlet and peripherals 2 Open the system 3 Disconnect any cables connected to the expansion card 4 Lift the expansion card latch out of the slot 5 Grasp the expansion card by its edges and remove it from the expansion card connector 6 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must instal...

Page 57: ...zed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system in...

Page 58: ... online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet an...

Page 59: ...ized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the sys...

Page 60: ... as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached p...

Page 61: ... expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 Figure 26 Removing and Installing the Expansion Card Riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 61 ...

Page 62: ...n switch 2 expansion card slot 4 3 expansion card slot 5 4 power connector for GPU cards Figure 28 Removing and Installing the Expansion Card Riser 3 1 riser guide front 2 power connector for GPU cards 3 expansion card riser 3 4 expansion card riser 3 connector 5 riser guide back 62 ...

Page 63: ...xpansion card s into the expansion card riser 2 Align the expansion card riser with the connector and the riser guide pin on the system board 3 Lower the expansion card riser into place until the expansion card riser is fully seated in the connector 4 Close the system 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Install any device driv...

Page 64: ... product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the...

Page 65: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Slide in and align the vFlash media unit toward the back of chassis 4 Connect the cable to the vFlash media unit 5 Replac...

Page 66: ... covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser 3 and any card s installed in the riser 4 Locate the internal dual SD module installed on the J_IDSDM connector on the system boa...

Page 67: ...cing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser cage 3 and any card s installed in the riser 4 Locate the J_IDSDM connector on the syst...

Page 68: ... service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the ...

Page 69: ...came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Push down the two release levers at the edge of the card to disengage the card from the connector 6 Angle the card so that the other end of the card disengages from the...

Page 70: ...d 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Network Daughter Card Removing The Network Daughter Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telepho...

Page 71: ...ad and follow the safety instructions that came with the product 1 Angle the card so that the RJ 45 connectors fit through the slot in the back panel 2 Align the captive screws at back end of the card with the captive screw sockets on the system board 3 Press the touch point on the card until the card connector is firmly seated on the system board connector 4 Using a 2 Phillips screwdriver tighten...

Page 72: ... the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover 3 Open the system 4 Remove the cooling shroud WARNING The heat sink and processor ...

Page 73: ... suddenly if not firmly grasped 8 Position your thumb firmly over the processor socket release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 9 Similarly position your thumb firmly over the processor socket release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab ...

Page 74: ... and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTE If you are permanently removing a processor you must install a processor DIMM blank in the vacant socket to ensure proper system cooling The processor...

Page 75: ...ne or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions in...

Page 76: ...otate the socket release lever near the unlock icon until it is locked in position 12 Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 13 Open the grease applicator included with your processor kit and apply all of the thermal grease in the ap...

Page 77: ...e iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide at support dell com manuals Removing An AC Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to serv...

Page 78: ...ully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a ...

Page 79: ... only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system includ...

Page 80: ...ttery is operating properly 14 Enter the correct time and date in the System Setup Time and Date fields 15 Exit the System Setup Hard Drive Backplane DX6112 SN system supports the 3 5 inch x12 SAS backplane Removing The Hard Drive Backplane CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produc...

Page 81: ...the SAS SATA SSD data signal and power cable s from the backplane 8 Press the release tabs and slide the backplane upward Figure 41 Removing and Installing the 3 5 Inch x12 SAS SATA Backplane 1 release tabs 2 2 pass through I2C cable 3 left control panel cable 4 I2C cable 5 power cable A 6 USB cable 7 SAS cables 3 8 power cable B 9 front I O cable 10 right control panel cable 11 x12 hard drive bac...

Page 82: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release tabs snap into place 3 Connect the SAS SATA SSD data signal and power cable s to the backplane 4 Replace the...

Page 83: ...e system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION Do not use excessive force when removing the control panel cable as it can damage the connectors 4 Disconnect the control panel cable from the backplane by pulling on the pull tab 5 Remove the three Torx screws that secure the I O panel to the chassis 6 Fold th...

Page 84: ...enter of the connector 9 Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 If applicable install the front bezel Removing The I O Panel CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as direct...

Page 85: ...t bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Fold the label around the cable 5 Push the cable until the cable passes completely through the channel CAUTION To prevent damage to the I O cable you must release the locking tab before removing or installing the I O cable from the connector on t...

Page 86: ...upply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If installed remove the front bezel 3 Open the system 4 Remove the following a cooling shroud b cooling fan assembly c power supply s d all expansion card risers e ...

Page 87: ...tton while removing the system board from the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 7 Grasp the system board holder lift the blue release pin and slide the system board toward the front of the system Figure 45 Removing and Installing the System Board 1 system board 2 system board holder 3 release pin 87 ...

Page 88: ...ocessors s processor blank s b memory modules and memory module blanks c network daughter card CAUTION Do not lift the system board assembly by grasping a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 3 Hold the touch points and lower the system board into the chassis 4 Push the system bo...

Page 89: ...securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Ge...

Page 90: ... for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use ...

Page 91: ...em CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1...

Page 92: ...efective battery Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the saf...

Page 93: ...ripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if ...

Page 94: ...Troubleshooting An SD Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that...

Page 95: ...blem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized ...

Page 96: ...onnector 5 Close the system 6 If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet 7 Open the system 8 Remove all expansion cards installed in the system 9 Close the system 10 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help 11 For each expansion card ...

Page 97: ...Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run the appropriate diagnostic test For more information see Using System Diagnostics If a problem is still indicated see Getting Help 97 ...

Page 98: ...98 ...

Page 99: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Page 100: ...trols Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 100 ...

Page 101: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 1 3 The configuration settings are cleared at the next system boot pins 3 5 101 ...

Page 102: ..._CD Optical drive SATA connector 3 J_SATA_TBU Tape backup unit SATA connector 4 J_BP0 Optical drive power connector 5 J_TBU Tape backup unit power connector 6 J_PS1 PSU 1 power connector 7 J_IDSDM Internal dual SD module connector 8 J_NDC Network daughter card connector 9 J_RISER_3A Riser 3 connector 10 J_RISER_3B Riser 3 connector 102 ...

Page 103: ...ID 25 BAT Battery connector 26 CPU2 Processor socket 2 27 B10 B6 B2 B9 B5 B1 Memory module sockets 28 J_BP3 Backplane power connector 29 J_BP_SIG3 Backplane signal connector 3 30 J_FAN2U_6 Cooling fan connector 31 J_BP_SIG2 Backplane signal connector 2 32 J_FAN2U_5 Cooling fan connector 33 J_BP2 Backplane power connector 34 J_FAN2U_4 Cooling fan connector 35 A10 A6 A2 A9 A5 A1 B3 B7 B11 B4 B8 B12 ...

Page 104: ...nnect the system from the electrical outlet 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system...

Page 105: ... the processors must be installed Slot 5 One full height full length x8 link Riser 3 alternate for GPU Slot 6 One full height full length x16 link Memory Architecture 800 MT s 1066 MT s 1333 MT s or 1600 MT s DDR3 registered unbuffered or load reduced Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twenty four 240 pin Memory module capac...

Page 106: ... Gbps 10 Gbps Serial 9 pin DTE 16550 compatible USB Two 4 pin USB 2 0 compliant Video 15 pin VGA External vFlash card One flash memory card slot with iDRAC7 Enterprise card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Front USB One 4 pin USB 2 0 compliant Video 15 pin VGA Internal USB One 4 pin USB 2 0 compliant Internal Dual SD Module T...

Page 107: ...e system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or ...

Page 108: ...Environmental 130 W 4 core processors Non Dell qualified peripheral cards and or peripheral cards greater than 25 W 108 ...

Page 109: ...nent number number or location bay Error Code Message Information AMP0302 Message The system board name current is greater than the upper warning threshold Details System board name current is outside of the optimum range Action 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0303 Message ...

Page 110: ...er cycled the system Details The operating system or an application failed to communicate within the time out period The system was power cycled Action Check the operating system application hardware and system event log for exception events BAT0002 Message The system board battery has failed Details The system board battery is either missing or bad Action See Getting Help BAT0017 Message The name...

Page 111: ...essor installation If present re seat the processor CPU0204 Message CPU number name voltage is outside of range Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown Action 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue pers...

Page 112: ...ystem 5 If the issue persists see Getting Help CPU0703 Message CPU bus initialization error detected Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is se...

Page 113: ...necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected Details The cable may be necessary for proper operation System functionality may be degraded Action Check if the cable is present then reinstall or reconnect HWC2005 Message The system board name cable is n...

Page 114: ...ion Details The memory may not be operational This an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the issue persists see Getting Help MEM0702 Message Correctable memory error rate exceeded for location Details The memory may not be operational This an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the ...

Page 115: ...y error was detected on a component at bus bus device device function func Details System performance may be degraded PCI device may fail to operate or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1320 Message A bus fatal error was detected on a component at bus bus device device function func Details System performance...

Page 116: ...bay Details The controller detected that the drive was removed Action Verify drive installation Re seat the failed drive If the issue persists see Getting Help PST0128 Message No memory is detected Details System BIOS was unable to detect memory in the system Action Re seat the memory modules If the issue persists see Getting Help PST0129 Message Memory is detected but is not configurable Details ...

Page 117: ... Message Power supply number is absent Details The power supply has been removed or has failed Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0031 Message Cannot communicate with power supply number Details The power supply may operate however power supply monitoring is degraded System perf...

Page 118: ...wer or reinstall the power supply If the issue persists see Getting Help PSU0036 Message An over current fault detected on power supply number Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getti...

Page 119: ...own or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The user defined power settings have affected system operation Action If unintended review s...

Page 120: ...lled or configured incorrectly Action Reinstall the SD module RFM2004 Message Failure detected on Internal Dual SD Module name Details The SD card module is installed but improperly configured or failed to initialize Action Reinstall the SD module and remove and reinstall SD cards RFM2006 Message Internal Dual SD Module name is write protected Details The module is write protected Changes may not ...

Page 121: ...ents are not captured Some management software do not report platform exceptions Action Reboot the management controller or iDRAC Cycle system input power If problem persists call support SEL1204 Message An unknown system hardware failure detected Details If the system event log failed to initialize platform status and failure events are not captured Some management software do not report platform...

Page 122: ...y the system may power down in fail safe mode Action 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard dri...

Page 123: ...tware generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 123 ...

Page 124: ...124 ...

Page 125: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit www dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or suppor...

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