Dell DL4300 Owner'S Manual Download Page 146

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Figure 80. Cabling diagram—3.5 inch (x12) backplane (option 2)

hard-drive backplane

2. system board

3. backplane signal connector 0

4. backplane signal connector 1

5. hard-drive mid plane

6. integrated storage controller card

backplane signal connector 2

Next steps

Replace the hard-drive backplane. Follow the steps in the Installing the hard-drive backplane

section.

Follow the procedure listed in the Before working inside your system section.

146

Summary of Contents for DL4300

Page 1: ...Dell DL4300 Appliance Owner s Manual Regulatory Model E31S Series Regulatory Type E31S001 ...

Page 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Page 3: ...24 Processor specifications 24 Expansion bus specifications 24 PSU specifications 25 System battery specifications 25 Memory specifications 25 Drive specifications 26 Hard drives 26 Ports and connectors specifications 26 USB ports 26 NIC ports 26 Serial connector 26 VGA ports 26 Internal Dual SD Module 26 Video specifications 27 Environmental specifications 27 Particulate and gaseous contamination...

Page 4: ...ement 56 Boot Manager 56 Viewing Boot Manager 56 Boot Manager main menu 56 6 Installing and removing system components 57 Safety instructions 57 Before working inside your system 57 After working inside your system 58 Recommended tools 58 Front bezel optional 58 Removing the optional front bezel 58 Installing the optional front bezel 60 System cover 62 Removing the system cover 62 Installing the s...

Page 5: ...lder 95 Removing the PCIe card holder 95 Installing the PCIe card holder 96 Opening and closing the PCIe card holder latch 97 Cable retention bracket 98 Removing the cable retention bracket 98 Installing the cable retention bracket 99 Integrated storage controller card 100 Removing the integrated storage controller card 101 Installing the integrated storage controller card 103 Expansion cards and ...

Page 6: ...drive blank 138 Removing a hard drive from a hard drive carrier 139 Installing a hard drive into a hard drive carrier 139 Removing a hot swappable hard drive 140 Installing a hot swappable hard drive 141 Hard drive backplane 143 Removing the hard drive backplane 143 Installing the hard drive backplane 147 Removing the hard drive backplane rear 151 Installing the hard drive backplane rear 152 Contr...

Page 7: ...ng the video subsystem 176 Troubleshooting a USB device 177 Troubleshooting iDRAC Direct USB XML configuration 178 Troubleshooting iDRAC Direct Laptop connection 178 Troubleshooting a serial I O device 179 Troubleshooting a NIC 179 Troubleshooting a wet system 180 Troubleshooting a damaged system 181 Troubleshooting the system battery 181 Troubleshooting power supply units 182 Troubleshooting powe...

Page 8: ...10 Getting help 190 Contacting Dell 190 Locating Service Tag of your system 190 Documentation feedback 190 8 ...

Page 9: ...emory 4 x 16 GB RDIMM or 8 x 16 GB RDIMM Table 2 High Capacity Edition Component Specification Processor Up to two Intel Xeon E5 2660 v3 processor Hard drives Up to twelve 3 5 inch hard drives two 2 5 inch back accessible hard drives connected to a SATA chipset and four 3 5 inch hard drives in the middle hard drive tray Memory 8 x 16 GB RDIMM or 16 x 16 GB RDIMM Front panel features and indicators...

Page 10: ...ntification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five sec...

Page 11: ...atures For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 7 Video connector Enables you to connect a display to the system 8 Quick Sync optional Indicates a Quick Sync enabled system The Quick Sync feature is optional and needs a Quick Sync bezel This feature allows management of the system by using mobile devices This feature aggregates har...

Page 12: ...stem identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than ...

Page 13: ...onnect a VGA display to the system 7 USB connector 2 Allows you to connect USB devices to the system The ports are USB 3 0 compliant 8 Full height PCIe expansion card slot 3 Allows you to connect up to three full height PCI Express expansion cards 9 Ethernet connector 2 Two integrated one 1 Gbps and 1 Gbps plus one 10 Gbps connector Standard Edition or Two 10 Gbps High Capacity Edition 10 Power su...

Page 14: ... 4 hard drive NOTE If the hard drive is in the Advanced Host Controller Interface AHCI mode the status indicator on the right side does not turn on Table 5 Hard drive indicator codes Drive status indicator pattern RAID only Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until a...

Page 15: ...ator Table 6 NIC indicators Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data i...

Page 16: ...ns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates a PSU mismatch with respect to efficiency feature set health status and supported voltage NOTE Ensure that both the PSUs are of the same capacity CAUTION For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back NOTE Mixing PSUs from previous generations of Dell ...

Page 17: ...s equipped with an LCD display NOTE No diagnostic indicators are lit when the system is turned off To start the system plug it into a working power source and press the power button Table 8 Diagnostic indicators Icon Description Condition Corrective action Health indicator The indicator turns solid blue if the system is in good health None required The indicator flashes amber When the system is tu...

Page 18: ...e the ambient temperature is out of range or fan failure Ensure that none of the following conditions exist A cooling fan has been removed or has failed System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed Ambient temperature is too high External airflow is obstructed See the Getting help section Memory indicator The indicator flashes amber if a memory...

Page 19: ...ile transfer or any operation tasks C Green and turns off Indicates that the file transfer is complete D Not lit Indicates that the USB is ready to be removed or that a task is complete The following table describes iDRAC Direct activity when configuring iDRAC Direct by using your laptop and cable Laptop Connect Table 10 iDRAC Direct LED indicator patterns iDRAC Direct LED indicator pattern Condit...

Page 20: ...ashes rapidly five times and turns off for one second when the activation button is pressed This pattern is repeated until the activation button is pressed again Indicates that the Quick Sync hardware is not responding properly Reseat the bezel If the problem persists see Getting help section Off Indicates that the Quick Sync feature is turned off Use the activation button to enable it If pressing...

Page 21: ...Related Links Getting help 21 ...

Page 22: ...l com support home For information about iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide Dell com idracmanuals For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM Command Line Reference Guide for iDRAC Dell com idracmanu...

Page 23: ...ll com openmanagemanuals For understanding the features of Dell Lifecycle Controller LCC see the Dell Lifecycle Controller User s Guide Dell com idracmanuals Working with Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC and deploying the PERC cards see the Storage controller documentation Dell com storagecontrollermanuals ...

Page 24: ...rs E5 2660 v3 product family Expansion bus specifications The Dell DL4300 system supports PCI express PCIe generation 3 expansion cards which need to be installed on the system board using expansion card risers This system supports three types of expansion card risers The following table provides the expansion card riser specifications Table 13 Expansion card riser specifications Expansion card ri...

Page 25: ...ed to connect to the IT power systems with a phase to phase voltage not exceeding 230 V System battery specifications Your Dell DL4300 system supports CR 2032 3 0 V lithium coin cell system battery Memory specifications The Dell DL4300 system supports DDR4 registered DIMMs RDIMMs Supported memory bus frequency is 2133MT s Table 15 Memory specifications for Standard Capacity Edition Memory module s...

Page 26: ...rts The Dell DL4300 Standard Edition system supports two Network Interface Controller NIC ports on the back panel which is available in one of the following NIC configurations 1 Gbps 1 Gbps plus one 10 Gbps The DL4300 High Capacity Edition system supports two 10 Gbps Network Interface Controller NIC ports on the back panel Serial connector The serial connector connects a serial device to the syste...

Page 27: ... no direct sunlight on the equipment Fresh air For information about fresh air see Expanded Operating Temperature section Maximum temperature gradient operating and storage 20 C h 68 F h Table 19 Relative humidity specifications Relative humidity Specifications Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 relative humidity wi...

Page 28: ...ve 950 m 3 117 ft Particulate and gaseous contamination specifications The following table defines the limitations that help avoid any equipment damage or failure from particulates and gaseous contamination If the levels of particulates or gaseous pollution exceed the specified limitations and result in equipment damage or failure you may need to rectify the environmental conditions Re mediation o...

Page 29: ...ating temperature Table 26 Standard operating temperature specifications Standard operating temperature Specifications Continuous operation for altitude less than 950 m or 3117 ft 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment NOTE The 2 5 inch hard drive chassis supports a maximum of 145 W processors Expanded operating temperature Table 27 Expanded operating temperature specif...

Page 30: ...ded operating temperature restrictions Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3050 m 10 000 ft 160 W or higher wattage processor is not supported Redundant power supply units are required Non Dell qualified peripheral cards and or peripheral cards greater than 25 W are not supported The 3 5 inch hard drive chassis supports a maximum...

Page 31: ...m perform remote system management and reduces the need for physical access to the system Setting up and configuring the iDRAC IP address You can set up the Integrated Dell Remote Access Controller iDRAC IP address by using one of the following interfaces iDRAC Settings utility Dell Lifecycle Controller Dell Deployment Toolkit You can configure iDRAC IP using iDRAC Web Interface For more informati...

Page 32: ... to automatically detect your Service Tag or under General support navigate to your product 3 Click Drivers Downloads The drivers that are applicable to your selection are displayed 4 Download the drivers you need to a USB drive CD or DVD Methods of installing the operating system Your DL4300 Appliance is shipped with the operating system pre installed If you experience data corruption or hard dri...

Page 33: ...more information see Dell com openmanagemanuals OpenManage Server Administrator or Dell com openmanagemanuals OpenManage Essentials 33 ...

Page 34: ...t applications Table 28 Navigation keys Key Description Page Up Moves to the previous screen Page Down Moves to the next screen Up arrow Moves to the previous field Down arrow Moves to the next field Enter Enables you to type a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area NOTE...

Page 35: ... and then restart your system and try again System Setup details The System Setup Main Menu screen details are explained as follows Option Description System BIOS Enables you to configure BIOS settings iDRAC Settings Enables you to configure iDRAC settings The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You...

Page 36: ...ions related to the processor such as speed and cache size SATA Settings Specifies options to enable or disable the integrated SATA controller and ports Boot Settings Specifies options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Network Settings Specifies options to change the network settings Integrated Devices Specifies options to manage integrated dev...

Page 37: ... BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Boot Sequence Retry Enables or disables the Boot Sequence Retry feature If this option is set to Enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds This option is set to Enabled by default Hard Disk Failover Specifies the hard drive that is booted in the event of a ha...

Page 38: ...t order You may have to change the boot order if you want to boot from a USB key or an optical drive The following instructions may vary if you have selected BIOS for Boot Mode 1 On the System Setup Main Menu screen click System BIOS Boot Settings 2 Click Boot Option Settings Boot Sequence 3 Use the arrow keys to select a boot device and use the plus and minus sign keys to move the device down or ...

Page 39: ...ings details The System Security Settings screen details are explained as follows Option Description Intel AES NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set AES NI This option is set to Enabled by default System Password Sets the system password This option is set to Enabled by default and is read only if the...

Page 40: ...ecification When set to Controlled selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order Secure Boot Enables Secure Boot where the BIOS authenticates each pre boot image by using the certificates in the Secure Boot Policy Secure Boot is disabled by default Secure Boot Policy When Secure Boot policy is set to Standar...

Page 41: ...essage and prompts you to reenter your password You have three attempts to type the correct password After the third unsuccessful attempt the system displays an error message that the system has stopped functioning and must be turned off Even after you turn off and restart the system the error message is displayed until the correct password is entered Deleting or changing system and setup password...

Page 42: ...rized changes System Information You can use the System Information screen to view system properties such as Service Tag system model name and the BIOS version Viewing System Information To view the System Information screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to...

Page 43: ...p Main Menu screen click System BIOS 4 On the System BIOS screen click Memory Settings Memory Settings details The Memory Settings screen details are explained as follows Option Description System Memory Size Specifies the memory size in the system System Memory Type Specifies the type of memory installed in the system System Memory Speed Specifies the system memory speed System Memory Voltage Spe...

Page 44: ...ystem 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Processor Settings Processor Settings details The Processor Settings screen detail...

Page 45: ...s to transition into a lower power idle state This option can only be enabled if the operating system supports it It is set to Disabled by default Configurable TDP Enables you to reconfigure the processor Thermal Design Power TDP levels during POST based on the power and thermal delivery capabilities of the system TDP verifies the maximum heat the cooling system is needed to dissipate This option ...

Page 46: ...SATA Settings SATA Settings details The SATA Settings screen details are explained as follows Option Description Embedded SATA Enables the embedded SATA option to be set to Off ATA AHCI or RAID modes This option is set to AHCI by default Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST This option is applicable only for ATA and AHCI modes Write Cache ...

Page 47: ...the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port D Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enable...

Page 48: ... turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port H Sets the drive type of the selected device For ...

Page 49: ...devices such as optical drives Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller integrated RAID controller and the USB ports Viewing Integrated Devices To view the Integrated Devices screen perform the following steps 1 Turn on or restart your system 2 Press F2 immediately after you see the foll...

Page 50: ...e I OAT option Enable only if the hardware and software support the feature Embedded Video Controller Enables or disables the Embedded Video Controller option This option is set to Enabled by default Current State of Embedded Video Controller Displays the current state of the embedded video controller The Current State of Embedded Video Controller option is a read only field If the Embedded Video ...

Page 51: ...AN SOL feature To use console redirection by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the defau...

Page 52: ...ofile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom This option is set to Performance Per Watt Optimized DAPC by default DAPC is Dell Active Power Controller NOTE All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom ...

Page 53: ...r 1 NOTE If there are two processors installed in the system you see an entry for Number of Turbo Boost Enabled Cores for Processor 2 Controls the number of turbo boost enabled cores for processor 1 The maximum number of cores is enabled by default Monitor Mwait Enables the Monitor Mwait instructions in the processor This option is set to Enabled for all system profiles except Custom by default NO...

Page 54: ...y default The two other options are Enabled and Enabled No Reboot NOTE The default setting for In System Characterization is subject to change in future BIOS releases When enabled In System Characterization ISC executes during POST upon detecting relevant change s in system configuration to optimize system power and performance ISC takes about 20 seconds to execute and system reset is needed for I...

Page 55: ...llows Option Description System Model Name Specifies the system model name System BIOS Version Specifies the BIOS version installed on the system System Management Engine Version Specifies the current version of the Management Engine firmware System Service Tag Specifies the system Service Tag System Manufacturer Specifies the name of the system manufacturer System Manufacturer Contact Information...

Page 56: ...d diagnostic utilities Viewing Boot Manager To enter Boot Manager 1 Turn on or restart your system 2 Press F11 when you see the following message F11 Boot Manager If your operating system begins to load before you press F11 allow the system to complete the booting and then restart your system and try again Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boo...

Page 57: ... that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system and system fans must be populated always with either a component or with a bl...

Page 58: ...er Torx T6 T8 T10 and T15 screwdrivers Wrist grounding strap You need the following tools to assemble the cables for a DC power supply unit AMP 90871 1 hand crimping tool or equivalent Tyco Electronics 58433 3 or equivalent Wire stripper pliers to remove insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front beze...

Page 59: ...3 Slide the release latch up and pull the left end of the bezel 4 Unhook the right end and remove the bezel Figure 8 Removing the optional front bezel 1 release latch 2 bezel lock 3 front bezel 59 ...

Page 60: ...front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Hook the right end of the bezel onto the chassis 3 Fit the free end of the bezel onto the system 4 Lock the bezel by using the key 60 ...

Page 61: ...Figure 10 Installing the optional front bezel 1 bezel lock 2 front bezel Figure 11 Installing the Quick Sync bezel 1 bezel lock 2 Quick Sync bezel 61 ...

Page 62: ...rals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 If installed remove the optional bezel For more information see the Removing the optional front bezel section Steps 1 Rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch toward the back of the system The system cover slides back and the tabs on the system cover disengage f...

Page 63: ...he way and no tools or extra parts are left inside the system Steps 1 Align the slots on the system cover with the tabs on the chassis 2 Push the system cover latch down to move the system cover into the closed position The system cover slides forward and the slots on the system cover engage with the tabs on the chassis The system cover latch locks into place when the system cover is completely en...

Page 64: ...ls Related Links Safety instructions Inside the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow ...

Page 65: ...d riser 1 11 hard drive backplane Cooling shroud The cooling shroud has aerodynamically placed openings that direct the airflow across the entire system The airflow passes through all the critical parts of the system where the vacuum pulls air across the entire surface area of the heat sink thus allowing increased cooling NOTE Systems that support the internal hard drive tray require low profile h...

Page 66: ...ns that are shipped with your product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the full length PCIe card Steps...

Page 67: ...y instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If applicable route the cables inside the system along the chassis wall and secure the cables by using the cable securing bracket Steps 1 Align the tabs on the cooling shroud with the securing slots on the chassis 2 Lower the cooling shroud into the chassis until it is firmly seated Figure 16 In...

Page 68: ...by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION The hard drive tray is hot to touch for some time after the system has been powered down Allow time for the hard drive tray to cool before handling ...

Page 69: ... your system section NOTE Systems that support the internal hard drive tray support low profile heat sinks and do not support a cooling shroud Steps 1 Lift the hard drive tray handles to the 90 degree angle position 2 Hold the hard drive tray handles and align the slots on the hard drive tray with the guide pins on the chassis 3 Slide the hard drive tray into the chassis 4 Lower the hard drive tra...

Page 70: ...hooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks ins...

Page 71: ... Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed Steps 1 Align the tabs on the hard drive carrier with the slots o...

Page 72: ...d safely For more information see the documentation for the storage controller at Dell com storagecontrollermanuals If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the doc...

Page 73: ...the procedure listed in the Before working inside your system CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s...

Page 74: ...ing a hard drive from a hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follo...

Page 75: ...1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage...

Page 76: ...ed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive...

Page 77: ...ny repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps ...

Page 78: ...listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow...

Page 79: ...only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety g...

Page 80: ...orking inside your system section Related Links Safety instructions After working inside your system Before working inside your system Cooling fan assembly The cooling fan assembly is an essential part of a server s cooling system It ensures that the key components of the server such as the processors hard drives and memory get adequate air circulation to keep them cool A failure in the server s c...

Page 81: ...Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Unlock the cooling fan assembly from the chassis by lifting the release levers upward 2 Lift the cooling fan assembly out of the chassis Figure 28 Removing the cooling fan assembly 1 cooling fan assembly 2 cooling fan 6 3 release lever 2 4 guide pin on the system board 2 5 coolin...

Page 82: ...structions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Ensure that the cables are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly Incorrectly installed cables may get damaged Steps 1 Align the cooling fan assembly slots with the guide pins on the chassis 2 Slide the cooling fan assembly in...

Page 83: ...hannel the release tabs of the first socket are marked white the second socket black and the third socket green NOTE DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2 Memory channels are organized as follows Processor 1 channel 0 slots A1 A5 and A9 channel 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A...

Page 84: ...e release tabs and 4 GB memory modules in the sockets with black release tabs In a dual processor configuration the memory configuration for each processor should be identical For example if you populate socket A1 for processor 1 then populate socket B1 for processor 2 and so on Memory modules of different capacities can be mixed provided other memory population rules are followed for example 4 GB...

Page 85: ...used to mirror the active memory modules In the event of an uncorrectable error the system switches over to the mirrored copy This ensures SDDC and multi bit protection The installation guidelines for memory modules are as follows Memory modules must be identical in size speed and technology Memory modules installed in memory module sockets with white release levers must be identical and the same ...

Page 86: ...see the Removing the cooling fan assembly section WARNING The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION To ensure proper system cooling memory module blanks must be installed ...

Page 87: ...me time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or a...

Page 88: ...nsert the memory module in the socket CAUTION Do not apply pressure at the center of the memory module apply pressure at both ends of the memory module evenly NOTE The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation 4 Press the memory module with your thumbs until the socket levers firmly click into place When the memory...

Page 89: ...Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE This is a Field Replaceable Unit FRU Removal and installation procedures should be performed only by Dell certified service technicians NOTE If you are upgrading your system download the latest system BIOS version from Dell com suppo...

Page 90: ...ocessor shield and lift the processor shield until the open first socket release lever lifts up CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 5 Lift the processor out of the socket and leave the open first socket release lever up NOTE If you are permanently removing the processor you mu...

Page 91: ...Figure 32 Processor shield 1 close first socket release lever 2 lock icon 3 processor 4 open first socket release lever 5 unlock icon 91 ...

Page 92: ...ld 6 open first socket release lever 7 socket 8 socket keys 4 Next steps 1 Replace the processor s 2 Install the heat sink 3 Reinstall the cooling shroud 4 Follow the procedure listed in the After working inside your system section Related Links Safety instructions After working inside your system Before working inside your system 92 ...

Page 93: ...d riser WARNING The heat sink and processor are too hot to touch for some time after the system has been powered down Allow the heat sink and processor to cool down before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Steps 1 Unpack the new processor NOTE If the processor ...

Page 94: ...r near the lock icon and push it under the tab to lock it 12 Similarly lower the open first socket release lever near the unlock icon and push it under the tab to lock it Figure 34 Installing a processor 1 socket release lever 1 2 pin 1 corner of the processor 3 processor 4 slot 4 5 processor shield 6 socket release lever 2 7 processor socket 8 tab 4 Next steps NOTE Ensure that you install the hea...

Page 95: ...ions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the full length PCIe card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to serv...

Page 96: ...ed service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Do not use your system without the PCI...

Page 97: ... by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 To open the PCIe card hol...

Page 98: ...s Before working inside your system After working inside your system Cable retention bracket Cable retention bracket provides support to the installed cables The cable retention bracket also helps to prevent the cables from moving out of place which may result in loose connections and reduced air flow inside the server Removing the cable retention bracket Prerequisites 1 Follow the safety guidelin...

Page 99: ... from the notch and slide the cable retention bracket toward the front of the chassis to release it from the chassis 2 Lift the cable retention bracket out of the chassis Figure 39 Removing the cable retention bracket 1 alignment pin 2 2 tab 3 cable retention bracket Next steps 1 Install the cable retention bracket and reconnect all cables routed through the cable retention bracket 2 If removed in...

Page 100: ...b clicks and locks the keyhole slots 3 Place all cables to be routed in the cable retention bracket Figure 40 Installing the cable retention bracket 1 alignment pin 2 2 keyhole slot 3 tab 4 cable retention bracket Next steps 1 Install the PCIe card holder 2 Install the cooling shroud 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Bef...

Page 101: ...1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Keep the Phillips 2 screwdriver ready Steps 1 Loosen the screws that secure the integrated storage controller cable to the integrated storage controller card connector on the system ...

Page 102: ...or on the system board 4 integrated storage controller card holder Next steps 1 Install the expansion card riser 1 2 Install the cooling shroud 3 Installing the integrated storage controller card 4 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system 102 ...

Page 103: ...efore working inside your system section 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Keep the Phillips 2 screwdriver ready Steps 1 Align the end of the integrated storage controller card with the controller card connector on the system board 2 Lower the connector side of the integrated storage controller card into the integrated storage controller card connector on the system...

Page 104: ...ing inside your system section Related Links Safety instructions Before working inside your system After working inside your system Expansion cards and expansion card riser An expansion card in the server is an add on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus NOTE A System Event Log SEL e...

Page 105: ...lots are not hot swappable The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All the other expansion cards should be installed in the card priority and slot priority order Table 33 Expansion card installation order Card priority ...

Page 106: ...ety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 When removing a card from riser 3 ensure that the PCIe holder latch is closed Steps 1 Disconnect any cables connected to the expansion card 2 Lift the expansion card latch out of the guide slot ...

Page 107: ...nsion card riser 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Installing an expansion card into the expansion card riser 2 or 3 Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working...

Page 108: ...e documentation accompanying the card 2 Lift the expansion card latch and remove the filler bracket 3 Holding the card by its edges position the card so that the connector on the expansion card aligns with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Press the touch points to open the expansion ...

Page 109: ...your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Disconnect any cables connected to the expansion card 4 Remove the expansion card riser NOTE The expansion card riser 1 can be used only when both the processors are installed Steps 1 Press tab A and rotate the latch clockwise 2 Pres...

Page 110: ...ard into the expansion card riser 1 Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the expansion card riser CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product doc...

Page 111: ...mly into the expansion card connector until the card is fully seated 6 Close the latches of tab A and tab B Figure 46 Installing an expansion card into the expansion card riser 1 1 tab A 2 expansion card riser 1 cage 3 expansion card connector 4 tab B 5 latch 6 expansion card Next steps 1 Install the expansion card riser 2 If applicable connect any cables to the expansion card 3 Follow the procedu...

Page 112: ...nstructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the expansion card riser Steps Press the tabs on the riser 1 blank and push the riser 1 blank out of the chassis Figure 47 Removing the riser 1 blank 1 slot on the chassis 2 tab 2 3 riser 1 bl...

Page 113: ... servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps To install the riser 1 blank align the blank with the slot on the chassis and insert it into the chassis until it clicks into place Figure 48 Installing the riser 1 blank 1 slot on the chassis 2 tab 2 3 riser 1 blank Next steps 1 Install the exp...

Page 114: ...re working inside your system section 3 If installed remove any expansion card installed on risers 2 and 3 NOTE The expansion card riser 1 can be used only when both the processors are installed Steps 1 Holding the slots on the expansion card riser lift the riser from the riser connector on the system board 2 To remove expansion card risers 2 and 3 hold the edges of the expansion card riser and li...

Page 115: ...5 expansion card riser 1 connector 6 riser guide front Figure 50 Identifying connectors on the expansion card riser 1 1 expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 115 ...

Page 116: ...Figure 51 Removing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 116 ...

Page 117: ... connectors on the expansion card riser 2 1 expansion card slot 4 2 expansion card slot 5 3 power connector for GPU cards Figure 53 Removing the expansion card riser 3 1 riser guide front 2 power connector for GPU cards 117 ...

Page 118: ... expansion card slot 7 3 power connector for GPU cards Figure 55 Identifying connectors on the expansion card riser 3 alternate 1 expansion card slot 6 2 power connector for GPU cards Next steps 1 If removed install an expansion card on the riser 2 If applicable replace the expansion card riser 3 Follow the procedure listed in the After working inside your system section 118 ...

Page 119: ...repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Align the expansion card riser with the connectors and the riser guides on the system board 2 Lower the expansi...

Page 120: ...Figure 57 Installing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 120 ...

Page 121: ...ation for the card Related Links Safety instructions After working inside your system Before working inside your system Internal dual SD module optional The Internal Dual SD Module IDSDM card provides two SD card slots This card offers the following features Dual card operation maintains a mirrored configuration by using SD cards in both the slots and provides redundancy NOTE When the Redundancy o...

Page 122: ...and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Temporarily label each SD card with its corresponding slot number before removal Re install the SD card s into the corresponding slots Steps Locate the SD card slot on the internal dual SD module and press the card t...

Page 123: ...le Orient the SD card appropriately and insert the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card slot 1 to lock it into place Next steps Related Links Safety instructions Before working inside your system Removing the internal dual SD module Prerequisites CAUTION Many repairs may only be done by a certified s...

Page 124: ...e following table describes the IDSDM indicator codes Table 34 IDSDM indicator codes Convention IDSDM indicator code Description A Green Indicates that the card is online B Flashing green Indicates rebuild or activity C Flashing amber Indicates card mismatch or that the card has failed D Amber Indicates that the card is offline has failed or is write protected 124 ...

Page 125: ...structions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Locate the IDSDM connector on the system board To locate the IDSDM connector see the System board jumpers and connectors section 2 Align the connectors on the system board and the dual SD module 3 Push the dual SD module until it is firmly seated on the system board Next steps 1 Install the SD...

Page 126: ...horized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Loosen the captive screws that secure the network daughter card NDC to the system board 2 Hold the NDC by the edges on either...

Page 127: ...l the expansion card s on the expansion card riser 2 3 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system Installing the network daughter card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before ...

Page 128: ...d and follow the safety instructions that are shipped with your product Steps 1 Orient the network daughter card NDC so that the Ethernet connectors fit through the slot in the back panel 2 Align the captive screws on the card with the captive screw sockets on the system board 3 Press the touch points on the card until the card connector is firmly seated on the system board connector 4 Tighten the...

Page 129: ...epairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow t...

Page 130: ... the cooling shroud 2 Follow the procedure listed in the After working inside your system section 3 While booting press F2 to enter System Setup and ensure the battery is operating properly 4 Enter the correct time and date in the System Setup Time and Date fields 5 Exit System Setup Related Links Safety instructions Before working inside your system After working inside your system Power supply u...

Page 131: ...PSU in the sleep state returns to an active output state If having both PSUs active is more efficient than having one PSU in the sleep state the active PSU can also activate the sleeping PSU The default PSU settings are as follows If the load on the active PSU is more than 50 percent then the redundant PSU is switched to the active state If the load on the active PSU falls below 20 percent then th...

Page 132: ...any repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Fol...

Page 133: ...y instructions that are shipped with your product CAUTION The system needs one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with the power supply unit PSU removal For information about the cable management arm see...

Page 134: ...edundant power supply units PSUs ensure that both the PSUs are of the same type and have the same maximum output power 3 If installed remove the PSU blank Steps 1 Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm relatch it For information about the cable management arm see the rack documentation o...

Page 135: ...ves failure rate For more information on these hard drives see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at Dell com poweredgemanuals All hard drives are connected to the system board through the hard drive backplane Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots CAUTION Before attempting to remove or install a hard driv...

Page 136: ...afety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed Follow the safety guidelines listed in safety instructions section Steps Pull the hard drive blank out until it is free of the hard drive slot Figure 69 Removing and installing a 2 5 inch hard drive blank rear 1 hard drive blank rear Installing a ...

Page 137: ...ting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 Fo...

Page 138: ... drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place Figure 72 Installing a 3 5 inch hard drive blank 1 hard drive blank Next steps If applicable install the front bezel Related Links Safety instructions 138 ...

Page 139: ...certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Insert the hard drive into the ...

Page 140: ...section 2 If applicable remove the bezel 3 Using the management software prepare the hard drive for removal If the hard drive is online the green activity fault indicator flashes while the drive is turning off When the hard drive indicators are off the hard drive is ready for removal For more information see the documentation for the storage controller CAUTION To prevent data loss ensure that your...

Page 141: ... Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your opera...

Page 142: ...rd drive carrier and open the hard drive carrier handle 4 Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane 5 Close the hard drive carrier handle to lock the hard drive in place Next steps Install the optional front bezel Figure 76 Installing a hot swappable hard drive 1 release button 2 hard drive or SSD carrier 3 hard drive or SSD carrier handle...

Page 143: ...rvice and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them befo...

Page 144: ...lease tab 2 2 cable A2 3 cable A1 4 left ear control panel cable 5 backplane signal cable 6 backplane power cable 2 7 cable A0 B0 8 USB cable 9 control panel cable 10 right ear control panel flex cable 11 hard drive backplane 12 hard drive backplane connector 12 144 ...

Page 145: ...Figure 79 Cabling diagram 3 5 inch x12 backplane option 1 1 hard drive backplane 2 system board 3 backplane signal connector 0 4 backplane signal connector 1 5 integrated storage controller card 145 ...

Page 146: ...or 0 4 backplane signal connector 1 5 hard drive mid plane 6 integrated storage controller card 7 backplane signal connector 2 Next steps 1 Replace the hard drive backplane Follow the steps in the Installing the hard drive backplane section 2 Follow the procedure listed in the Before working inside your system section 146 ...

Page 147: ...g and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the control panel flex cable do not bend the control panel flex cable after i...

Page 148: ...able 3 backplane power cable 4 hard drive backplane expander 5 backplane signal cable 6 hard drive backplane assembly 7 backplane power cable 8 mini SAS cable connector 2 9 SAS cable 3 10 control panel cable 11 USB cable 12 right ear control panel flex cable 13 hard drive backplane connectors 24 148 ...

Page 149: ...b 2 2 SAS cable A2 3 SAS cable A1 4 left ear control panel cable 5 backplane signal cable 6 backplane power cable 2 7 SAS cable A0 B0 8 USB cable 9 control panel cable 10 right ear control panel flex cable 11 hard drive backplane 12 hard drive backplane connector 12 149 ...

Page 150: ... panel cable 6 backplane power cable 7 USB cable 8 mini SAS connector 2 9 SAS cable 2 10 right ear control panel flex cable 11 hard drive backplane assembly 12 hard drive backplane expander 13 control panel connector 14 backplane power connector 15 SAS A2 connector 16 hard drive backplane connector 18 Next steps 1 Replace the cooling fan assembly 150 ...

Page 151: ...y perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION To prevent damage to the drives and backplane you must remove the hard dri...

Page 152: ... Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by ...

Page 153: ...econnect all the cables to the backplane Figure 85 Installing the 2 5 inch x2 hard drive backplane 1 SAS cable 2 release pin 3 hard drive connector 2 4 power cable 5 backplane signal cable Next steps 1 Install both the hard drives in their original location 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your sys...

Page 154: ...d follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready Steps 1 Disconnect the cables from the control panel board CAUTION Do not use excessive force when removing the control panel as it can damage t...

Page 155: ...ng and installing the LCD control panel four 3 5 inch hot swappable hard drive chassis 1 LCD control panel 2 notches 6 3 display module cable retention clip 4 display module cable 5 tabs on the LCD control panel 6 155 ...

Page 156: ...D control panel assembly Installing the LCD control panel assembly Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your...

Page 157: ...n or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Disconnect the cabl...

Page 158: ...ng the LED module four cabled hard drive chassis 1 LED module 2 screw 2 3 slot on the chassis Figure 89 Removing and installing the LED control panel board four cabled hard drive chassis 1 screw 2 2 control panel connector cable 158 ...

Page 159: ...roduct 1 Follow the safety guidelines listed in safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 For cabled hard drive systems perform the following steps a Insert the LED panel into the slot in the chassis b Secure the LED panel with the screws 2 Insert the control panel board into the slot in the chassis and align the two screw ho...

Page 160: ...nd the cable 2 Fold the pull tab close to the connector and guide the connector and pull tab into the channel 3 Push the cable until the cable passes completely through the channel 4 Tighten the screws to secure the control panel to the chassis NOTE You must route the cable properly to prevent it from being pinched or crimped 5 Connect the cable connector to the hard drive backplane by pushing on ...

Page 161: ... and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives CAUTION Do not attempt to remove the TPM plug in module from the system board Once the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to rem...

Page 162: ... not lift the system board by holding a memory module processor or other components 2 Hold the system board holder lift the blue release pin lift the system board and then slide it toward the front of the chassis Sliding the system board toward the front of the chassis disengages the connectors from the back of the chassis slots 3 Lift the system board out of the chassis 162 ...

Page 163: ...ystem board 3 system board holder Next steps 1 Install the system board 2 Follow the procedure listed in the After working inside your system section Related Links Safety instructions Before working inside your system After working inside your system 163 ...

Page 164: ...ephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Unpack the new system board assembly CAUTION Do not lift the system board by holding a memory module processor or other components CAUTION Take care not to damage the system identification button wh...

Page 165: ... see the Installing the Trusted Platform Module section For more information on the TPM see the Trusted Platform Module section NOTE The TPM plug in module is attached to the system board and cannot be removed A replacement TPM plug in module will be provided for all system board replacements where a TPM plug in module was installed 2 Replace the following a Cable retention bracket 165 ...

Page 166: ...ction b If the Service Tag is not backed up in the backup flash device enter the system Service Tag manually For more information see the Entering the system Service Tag section c Update the BIOS and iDRAC versions d Re enable the Trusted Platform Module TPM For more information see the Re enabling the Trusted Platform Module TPM section Related Links Trusted Platform Module Safety instructions Re...

Page 167: ...on data Press N to use the default configuration settings After the restore process is complete the system restarts Trusted Platform Module Trusted Platform Module TPM is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices A software can use a Trusted Platform Module to authenticate hardware devices As each TPM chip has a unique and secret RSA key ...

Page 168: ...d TPM breaks the cryptographic binding and it cannot be re installed or installed on another system board 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section Steps 1 Locate the TPM connector on the system board NOTE To locate the TPM connector on the system board see the System board connectors sect...

Page 169: ...TPM Status changes to Enabled Activated Initializing the TPM for TXT users 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Enter System Setup again 8...

Page 170: ...thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics Run the Embedded System Diagnostics ePSA if your system does not boot Running the Embedded System Dia...

Page 171: ...th Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Dell Server E Support Tool Dell System E Support Tool DSET allows you to collect hardware storage and operating system information for your Dell Appliance This information is consolidated into ...

Page 172: ... correctly System board jumper settings For information on resetting the password jumper to disable a password see the Disabling a forgotten password section Table 35 System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 BIOS local access is unlocked at the next AC power cycle The password reset feature is disabled pins 4 6 NVRAM_CLR The con...

Page 173: ...ector Description 1 J_BP_SIG1 Backplane signal connector 1 2 J_PS_2 PSU 2 connector 3 J_BP_SIG0 Backplane signal connector 0 4 J_BP0 Backplane power connector 0 5 J_PS_1 PSU 1 connector 6 J_IDSDM Internal dual SD module connector 7 J_NDC Network daughter card connector 8 J_USB USB connector 9 J_VIDEO_REAR Video connector 173 ...

Page 174: ...nnector 24 J_SATA_A Internal SAS connector 25 BAT Battery connector 26 CPU 2 Processor 2 socket 27 J_BP3 Backplane power connector 3 28 B10 B6 B2 B9 B5 B1 Memory module sockets 29 J_BP_SIG2 Backplane signal connector 2 30 J_FAN2U_6 Cooling fan connector 31 J_FAN2U_5 Cooling fan connector 32 J_BP2 Backplane power connector 2 33 B3 B7 B11 B4 B8 B12 Memory module sockets 34 J_FAN2U_4 Cooling fan conn...

Page 175: ...the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and o...

Page 176: ...o avoid this issue you must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Before troubleshooting any external devices ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices ...

Page 177: ...t resolved proceed to step 7 to troubleshoot other USB devices attached to the system 7 Turn off all attached USB devices and disconnect them from the system 8 Restart the system 9 If your keyboard is functioning enter System Setup verify that all USB ports are enabled on the Integrated Devices screen If your keyboard is not functioning use remote access to enable or disable the USB options 10 Che...

Page 178: ...s default credential settings 6 Remove and reinsert the USB storage device 7 If import operation does not work try with a different USB storage device Next steps If all troubleshooting fails see the Getting help section Related Links Getting help Troubleshooting iDRAC Direct Laptop connection For information about USB laptop connection and server configuration see the Integrated Dell Remote Access...

Page 179: ... indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For more information see the NIC documentation Try another known good network cable If the problem persists use another connector on the switch or hub 4 En...

Page 180: ...Power supply unit s Optical drive Hard drives Hard drive backplane USB memory key Hard drive tray Cooling shroud Expansion card risers if installed Expansion cards Cooling fan assembly if installed Cooling fans Memory modules Processor s and heat sink s System board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you removed in step 3 except the expansion cards 6 I...

Page 181: ...t sink s memory modules hard drive carriers cage hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see the Using system diagnostics section Next steps If the problem persists see the Getting help section Related Links Using system diagnostics Getting help Troubleshooting the system battery Prer...

Page 182: ...s that are shipped with your product Troubleshooting power source problems 1 Press the power button to ensure that your system is turned on If the power indicator does not glow when the power button is pressed press the power button firmly 2 Plug in another working power supply unit to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cable...

Page 183: ...is not obstructed A cooling fan is not removed or has not failed The expansion card installation guidelines have been followed Additional cooling can be added by one of the following methods From the iDRAC web GUI 1 Click Hardware Fans Setup 2 From the Fan Speed Offset drop down list select the cooling level required or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRA...

Page 184: ...follow the safety instructions that are shipped with your product Steps 1 If the system is operational run the appropriate system diagnostic test See the Using system diagnostics section for the available diagnostic tests If the diagnostic tests indicate a fault follow the corrective actions provided by the diagnostic tests 2 If the system is not operational turn off the system and attached periph...

Page 185: ...service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Certain SD cards have a physical write prote...

Page 186: ...y perform the following steps a Restart the system and press F10 during system startup to run the Dell Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Dell Lifecycle Controller documentation or online help for information about RAID configuration b Ensure that the hard drives are configured correctly for the RAID array c Take the hard dri...

Page 187: ... see the Getting help section 14 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Remove the system cover c Reinstall one of the expansion cards d Install the system cover e Run the appropriate diagnostic test See the Using system diagnostics section If the problem persis...

Page 188: ...stics section Next steps If the problem persists see the Getting help section Related Links Getting help Using system diagnostics Troubleshooting processors Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and ...

Page 189: ...es are generated by either the application or the operating system For more information see the documentation that shipped with the operating system or application Diagnostic messages The system diagnostic utility will generate messages if there are errors detected when you run diagnostic tests on your system For more information about system diagnostics see the Using system diagnostics section Re...

Page 190: ...ome services may not be available in your area To contact Dell for sales technical support or customer service issues go to software dell com support Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag Alternatively the i...

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