38
Solving Problems
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.dell.com | support.dell.com
Scanner Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions
located in the
Product Information Guide
.
NOTE:
If you need technical assistance for your scanner, contact the scanner’s manufacturer.
C
HECK
THE
PRINTER
CABLE
CONNECTIONS
—
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see page 11).
T
EST
THE
ELECTRICAL
OUTLET
—
Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
V
ERIFY
THAT
THE
PRINTER
IS
RECOGNIZED
BY
W
INDOWS
—
1
Click the
Start
button, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3
Click
Properties
and click the
Ports
tab. For a parallel printer, ensure that the
Print to the following
port(s):
setting is
LPT1 (Printer Port)
. For a USB printer, ensure that the
Print to the following port(s):
setting is
USB
.
R
EINSTALL
THE
PRINTER
DRIVER
—
See the printer documentation for instructions.
C
HECK
THE
SCANNER
DOCUMENTATION
—
See the scanner documentation for setup and
troubleshooting information.
U
NLOCK
THE
SCANNER
—
Ensure that your scanner is unlocked if it has a locking tab or button.
R
ESTART
THE
COMPUTER
AND
TRY
THE
SCANNER
AGAIN
C
HECK
THE
CABLE
CONNECTIONS
—
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
C7565bk1.book Page 38 Wednesday, January 26, 2005 1:37 PM