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Dell D24M, Service Manual, Page: 3 / 99

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Chapter 1: Working on your computer........................................................................................... 6

Safety instructions.............................................................................................................................................................. 6

Before working inside your computer.......................................................................................................................6
Safety precautions.........................................................................................................................................................7
Electrostatic discharge—ESD protection................................................................................................................7
ESD field service kit ..................................................................................................................................................... 8
Transporting sensitive components.......................................................................................................................... 9
After working inside your computer..........................................................................................................................9

Chapter 2: Technology and components.......................................................................................10

DDR4..................................................................................................................................................................................... 10
Intel Rapid Storage Technology (Intel RST)................................................................................................................ 11

RAID Matrix................................................................................................................................................................... 14

HDMI 2.0.............................................................................................................................................................................. 14
USB features.......................................................................................................................................................................15
PCIe add-in cards...............................................................................................................................................................17

Graphics card matrix................................................................................................................................................... 17
Add-in Cards Matrix.................................................................................................................................................... 18

Chapter 3: Major components of your system.............................................................................. 19

Chapter 4: Disassembly and reassembly...................................................................................... 20

Recommended tools......................................................................................................................................................... 20
Screw list.............................................................................................................................................................................20
Cover.....................................................................................................................................................................................21

Removing the cover.................................................................................................................................................... 21
Installing the cover.......................................................................................................................................................21

PSU hinge............................................................................................................................................................................23

Opening the PSU hinge..............................................................................................................................................23
Closing the PSU hinge................................................................................................................................................24

Bezel.....................................................................................................................................................................................26

Removing the bezel.................................................................................................................................................... 26
Installing the bezel.......................................................................................................................................................27

Memory module................................................................................................................................................................. 27

Removing the memory module.................................................................................................................................27
Installing the memory module...................................................................................................................................28

Hard drive............................................................................................................................................................................29

Removing the 3.5-inch hard drive...........................................................................................................................29
Removing the 2.5-inch hard drive............................................................................................................................31
Installing the 3.5-inch hard drive............................................................................................................................. 32
Installing the 2.5-inch hard drive............................................................................................................................. 34

Optical drive....................................................................................................................................................................... 35

Removing the optical drive....................................................................................................................................... 35
Installing the optical drive..........................................................................................................................................36

Contents

Contents

3

Summary of Contents for D24M

Page 1: ...Precision 3640 Tower Service Manual 0 0 0 0 Regulatory Model D24M Regulatory Type D24M004 May 2020 Rev A00 ...

Page 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...rds Matrix 18 Chapter 3 Major components of your system 19 Chapter 4 Disassembly and reassembly 20 Recommended tools 20 Screw list 20 Cover 21 Removing the cover 21 Installing the cover 21 PSU hinge 23 Opening the PSU hinge 23 Closing the PSU hinge 24 Bezel 26 Removing the bezel 26 Installing the bezel 27 Memory module 27 Removing the memory module 27 Installing the memory module 28 Hard drive 29 ...

Page 4: ...e 51 Coin cell battery 52 Removing the coin cell battery 52 Installing the coin cell battery 53 Power supply unit 54 Removing the power supply unit 54 Installing the power supply unit 55 Front fan 57 Removing the front fan 57 Installing the front fan 58 Top fan 59 Removing the top fan 59 Installing the top fan 60 Heatsink assembly 61 Removing the heatsink assembly 61 Installing the heatsink assemb...

Page 5: ...he BIOS in Windows 82 WiFi power cycle 82 Chapter 6 Getting help and contacting Dell 84 Appendix A Optional IO card 86 Removing optional IO card 86 Installing the optional IO card 86 Appendix B Cable cover 88 Appendix C Dust filter 94 Appendix D Chassis rubber feet 96 Removing the chassis rubber feet 96 Installing the chassis rubber feet 97 Contents 5 ...

Page 6: ...me as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Page 7: ...t When connecting a bonding wire ensure that it is connected to bare metal and never to a painted or non metal surface The wrist strap should be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protection ESD is a major concern when you handle electronic compon...

Page 8: ... call and at a minimum test once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED ...

Page 9: ... 4 Keep the load close The closer it is to your spine the less force it exerts on your back 5 Keep your back upright whether lifting or setting down the load Do not add the weight of your body to the load Avoid twisting your body and back 6 Follow the same techniques in reverse to set the load down After working inside your computer About this task NOTE Leaving stray or loose screws inside your co...

Page 10: ... device to go into standby without needing to refresh its memory Deep power down mode is expected to reduce standby power consumption by 40 to 50 percent DDR4 Details There are subtle differences between DDR3 and DDR4 memory modules as listed below Key notch difference The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module Both notches are on the insertion ed...

Page 11: ... the volumes can be of the same or different type NOTE Precision 3640 Tower does not support discreet RAID option IRST encapsulates newer level of protection with better performance and low power consumption IRST user interface simplifies creation and management of storage assets The fault tolerance is averted using one of the following RAID levels 1 RAID 0 Striping Multiple storage devices are co...

Page 12: ...educe the overhead on parity calculation 4 RAID 10 Striping and Mirroring RAID 10 is created mirroring RAID 1 the stripped RAID 0 array This RAID level uses four or more storage devices It has great reliability like a RAID 1 and performance like a RAID 0 RAID ready A RAID Ready configuration allows migration from one non RAID SATA drive to a SATA RAID configuration NOTE A reinstall of the operatin...

Page 13: ...t of the array leaving space for the second volume The array may consist of two to six SATA disks depending on the volume types Native command queuing A feature that allows SATA disks to accept more than one command at a time With multiple disks that support NCQ storage performance is increased on random workloads by allowing the disk to internally optimize the order of commands Disk capacity grea...

Page 14: ... and its features along with the advantages HDMI High Definition Multimedia Interface is an industry supported uncompressed all digital audio video interface HDMI provides an interface between any compatible digital audio video source such as a DVD player or A V receiver and a compatible digital audio and or video monitor such as a digital TV DTV The intended applications for HDMI TVs and DVD 14 T...

Page 15: ...D quality Advantages of HDMI Quality HDMI transfers uncompressed digital audio and video for the highest crispest image quality Low cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a simple cost effective manner Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound HDMI combines vide...

Page 16: ...w transfer types Backward USB 2 0 compatibility New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3 2 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 2 Gen 1 USB 3 2 Gen 1 and USB 3 2 Gen 2x2 specification They are Super Speed Hi Speed and Full Speed The new SuperSpeed mode has a transfer rate of 4 8 Gbps While the spe...

Page 17: ...5Gbps is more than promising With its promised 4 8Gbps speed the standard will find its way into some products that previously weren t USB territory like external RAID storage systems Listed below are some of the available SuperSpeed USB 3 2 Gen 1 products External Desktop USB Hard Drives Portable USB Hard Drives USB Drive Docks Adapters USB Flash Drives Readers USB Solid state Drives USB RAIDs Op...

Page 18: ...W Single width Card height HH Half Height Generation 3 0 3 0 2 0 2 0 2 0 3 0 3 0 3 0 Power 25 W 18 3 W 7 W 7 W 60 W PCIe x16 SLOT1 PCIe x4 SLOT3 Open ended Graphics cards have first priority and should always be placed on SLOT1 Non Graphics other PCIe cards should be placed on SLOT3 before SLOT1 fitted with the Graphics Card Only one Zoom2 card can be fitted on PCIe x4 slot and this limits to have...

Page 19: ...y unit 11 System board 12 Front fan 13 Processor 14 Heatsink assembly NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options 3 Major components of your system 19 ...

Page 20: ...at are used for securing different components to the computer Table 3 Screw list Component 6 32x1 4 M2x2 5 M3X3 M2X3 5 Power supply bracket 2 Power supply unit 4 Heat sink blower 95 W heat sink solution 3 System fan bracket 1 System board 8 IO panel 1 Security lock metal bracket 2 Solid state drive SSD card 1 Optical drive bracket 1 Optional IO card 2 WLAN card and SMA antenna module 1 4 20 Disass...

Page 21: ...rew M 6 32x12 7 secured to the cover latch 2 Pull the release latch to release the cover 3 Rotate the cover and lift the cover to remove it from the computer Installing the cover Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the cover and provides a visual represe...

Page 22: ...Steps 1 Align the hooks on the cover with the tabs on the chassis of the computer 22 Disassembly and reassembly ...

Page 23: ...w the procedure in after working inside your computer PSU hinge Opening the PSU hinge Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover About this task The following images indicate the location of the PSU hinge and provides a visual representation of the opening procedure Disassembly and reassembly 23 ...

Page 24: ...the computer Closing the PSU hinge Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the PSU hinge and provides a visual representation of the closing procedure 24 Disassembly and reassembly ...

Page 25: ...Steps 1 Rotate the PSU hinge towards the base of the computer Disassembly and reassembly 25 ...

Page 26: ...erequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover About this task The following images indicate the location of the bezel and provides a visual representation of the removal procedure Steps 1 Pry the retention tabs to release the front bezel 2 Rotate and pull the front bezel to release the front bezel from the slots on the chassis 26 Disassembly and reass...

Page 27: ...he installation procedure Steps 1 Hold the bezel and ensure that the hooks on the bezel align with notches on the computer 2 Rotate the front bezel toward the computer and press firmly until the tabs click into place Next steps 1 Install the cover 2 Follow the procedure in after working inside your computer Memory module Removing the memory module Prerequisites 1 Follow the procedure in before wor...

Page 28: ...s on each side of the memory module 2 Lift the memory module out of the connectors on the system board Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the memory module and provides a visual representation of the installation procedure 2...

Page 29: ...nstall the cover 3 Follow the procedure in after working inside your computer Hard drive Removing the 3 5 inch hard drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge About this task The following images indicate the location of the 3 5 inch hard drive and provides a visual representation of the removal procedure Disassembly an...

Page 30: ...Steps 1 Lift the side of the PCIe holder to release it from the graphics card 30 Disassembly and reassembly ...

Page 31: ... 5 Flex the hard drive bracket to disengage the pins 6 Slide the 3 5 inch hard disk drive out of the bracket Removing the 2 5 inch hard drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover About this task The following images indicate the location of the 2 5 inch hard drive and provides a visual representation of the removal procedure Disassembly and...

Page 32: ...isengage the pins 4 Slide out from the 2 5 inch hard drive out of the bracket Installing the 3 5 inch hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the 3 5 inch hard drive and provides a visual representation of the installation procedure 32 Disassembly...

Page 33: ...Steps 1 Align the pins on the hard drive bracket with the pits on one side of the hard disk drive Disassembly and reassembly 33 ...

Page 34: ...re the holder to the top of the graphics card Next steps 1 Close the psu hinge 2 Install the cover 3 Follow the procedure in after working inside your computer Installing the 2 5 inch hard drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the 2 5 inch hard drive...

Page 35: ...er and data SATA cables to the 2 5 inch hard drive Next steps 1 Install the cover 2 Follow the procedure in after working inside your computer Optical drive Removing the optical drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge 4 Remove the bezel About this task The following images indicate the location of the optical drive a...

Page 36: ... optical drive out of the computer Installing the optical drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the optical drive and provides a visual representation of the installation procedure 36 Disassembly and reassembly ...

Page 37: ...inge 3 Install the cover 4 Follow the procedure in after working inside your computer Graphics card Removing the graphics card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge About this task The following image indicate the location of the graphics card and provides a visual representation of the removal procedure Disassembly and ...

Page 38: ...n the chassis 2 Push the card retention latch away from the card and lift the graphics card out of the PCIe slot of the system board Installing the graphics card Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the graphics card and provides a visual representation o...

Page 39: ...op of the graphics card Next steps 1 Close the psu hinge 2 Install the cover 3 Follow the procedure in after working inside your computer WLAN module and SMA antenna Removing WLAN module and SMA antenna Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge About this task The following images indicate the location of the WLAN module and...

Page 40: ...undo the antenna cables from the rubber guides on the system board 2 Slide and remove the external antenna connector from the PCIe slot on the chassis 3 Remove the WLAN card from the system board 4 Remove the plastic bracket from the top of the antenna connector 40 Disassembly and reassembly ...

Page 41: ...module and SMA antenna Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the WLAN module and SMA antenna and provides a visual representation of the installation procedure Disassembly and reassembly 41 ...

Page 42: ...oard and replace the single M2x3 5 screw securing the WLAN module to the system board Next steps 1 Close the psu hinge 2 Install the cover 3 Follow the procedure in after working inside your computer IO panel Removing the IO panel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge 4 Remove the bezel 5 Remove the optical drive About t...

Page 43: ... 32x1 4 screw that secures the IO panel to the chassis 4 Lift the IO panel to release the tabs on the IO panel from the slots on the chassis 5 Pull the IO panel along with the cables to remove it from the IO panel slot in the chassis Installing the IO panel Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The fo...

Page 44: ...er 3 Route the cables through the routing channel and connect the following cables to their respective connectors on the system board a IO USB cable b Type C cable c SD card cable d System board power connector cable Next steps 1 Install the optical drive 2 Install the bezel 3 Close the psu hinge 4 Install the cover 5 Follow the procedure in after working inside your computer 44 Disassembly and re...

Page 45: ... removal procedure Steps 1 Disconnect the power button module cable from the connector on the system board 2 Remove the button module cable from the routing guides next to the system board on the chassis Installing the power button module Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indi...

Page 46: ...ble to the connector on the system board Next steps 1 Install the IO panel 2 Install the bezel 3 Close the psu hinge 4 Install the cover 5 Follow the procedure in after working inside your computer Speaker Removing the speaker Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge About this task The following image indicate the location...

Page 47: ... pull the speaker out of the computer Installing the speaker Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image indicate the location of the speaker and provides a visual representation of the installation procedure Disassembly and reassembly 47 ...

Page 48: ... psu hinge 2 Install the cover 3 Follow the procedure in after working inside your computer Intrusion switch Removing the intrusion switch Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge About this task The following images indicate the location of the intrusion switch and provides a visual representation of the removal procedure ...

Page 49: ...d push it to remove it from its slot in the chassis Installing the intrusion switch Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the intrusion switch and provides a visual representation of the installation procedure Disassembly and reassembly 49 ...

Page 50: ... hinge 2 Install the cover 3 Follow the procedure in after working inside your computer Solid state drive Removing the solid state drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge 4 Remove the graphics card About this task The following images indicate the location of the solid state drive and provides a visual representation...

Page 51: ...e system board Installing the solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image indicate the location of the solid state drive and provides a visual representation of the installation procedure Disassembly and reassembly 51 ...

Page 52: ...he graphics card 2 Close the psu hinge 3 Install the cover 4 Follow the procedure in after working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge About this task The following image indicate the location of the coin cell battery and provides a visual representa...

Page 53: ...r on the system board Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following image indicate the location of the coin cell battery and provides a visual representation of the installation procedure Disassembly and reassembly 53 ...

Page 54: ...low the procedure in after working inside your computer Power supply unit Removing the power supply unit Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the PSU hinge 4 Disconnect the power supply cables and close the PSU hinge About this task The following images indicate the location of the power supply unit and provides a visual representati...

Page 55: ...he system 3 Remove the four 6 32x1 4 screws that secure the power supply unit to the chassis and lift the PSU off the chassis Installing the power supply unit Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the power supply unit and provides a visual representation ...

Page 56: ...bracket and tighten the two 6 32x1 4 screws to secure the PSU to the computer 4 Insert the PCIe card holder into the slot on the chassis and press it firmly to secure the holder to the top of the graphics card Next steps 1 Open the PSU hinge 2 Connect the power supply cables and close the PSU hinge 3 Install the cover 4 Follow the procedure in after working inside your computer 56 Disassembly and ...

Page 57: ...llowing images indicate the location of the front fan and provides a visual representation of the removal procedure Steps 1 Unthread the hard drive cables from the routing guides on the front fan 2 Disconnect the fan cable from the system board 3 Press the notch to release the fan from the chassis 4 Slide and remove the fan from the chassis Disassembly and reassembly 57 ...

Page 58: ...of the installation procedure Steps 1 Align the notches in the fan with the hooks on the chassis and replace the fan into its slot in the chassis 2 Firmly press the fan so it is locked in its position 3 Connect the fan cable to the system board 4 The Hard drive cable can be routed along the guides on the front fan Next steps 1 Close the psu hinge 2 Install the cover 3 Follow the procedure in after...

Page 59: ...over 3 Open the psu hinge About this task The following images indicate the location of the top fan and provides a visual representation of the removal procedure Steps 1 Disconnect the fan cable from the system board 2 Remove the single screw 6 32 that secure the fan bracket to the chassis Disassembly and reassembly 59 ...

Page 60: ...cess About this task The following images indicate the location of the top fan and provides a visual representation of the installation procedure Steps 1 Align the holes in the fan case with the rubber guides on the fan bracket 2 Slide and replace the fan along with the bracket into its slot in the chassis 3 Replace the single screw 6 32 to secure the fan bracket to the chassis 4 Connect the fan c...

Page 61: ...tsink assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge About this task The following images indicate the location of the heatsink assembly and provides a visual representation of the removal procedure Figure 4 Heatsink assembly 65 W or 80 W CPU Disassembly and reassembly 61 ...

Page 62: ...Figure 5 Heatsink assembly 125 W CPU 62 Disassembly and reassembly ...

Page 63: ...nk assembly and lift it from the system board Installing the heatsink assembly Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the heatsink assembly and provides a visual representation of the installation procedure Figure 6 Heatsink assembly 65 W or 80 W CPU Disass...

Page 64: ...bly 125 W CPU Steps 1 Replace the heatsink assembly on the top of processor preassembled with thermal gel 2 NOTE Tighten the screws in a sequential order 1 2 3 4 as mentioned on the system board 64 Disassembly and reassembly ...

Page 65: ... computer Voltage regulator heat sink Removing the voltage regulator heat sink Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge 4 Remove the graphics card 5 Remove the solid state drive 6 Remove the heat sink assembly About this task The following images indicate the location of the voltage regulator heat sink and provides a visual...

Page 66: ...om the system board Installing the voltage regulator heat sink Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the voltage regulator heat sink and provides a visual representation of the installation procedure 66 Disassembly and reassembly ...

Page 67: ...th 65 W or 80 W CPU Figure 11 VR heatsink assembly for systems shipped with 125 W CPU Steps 1 Align and replace the VR heatsink on the system board 2 Tighten the captive screws that secure the VR heatsink to the system board Disassembly and reassembly 67 ...

Page 68: ... working inside your computer Processor Removing the processor Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the cover 3 Open the psu hinge 4 Remove the heat sink assembly About this task The following images indicate the location of the processor and provides a visual representation of the removal procedure 68 Disassembly and reassembly ...

Page 69: ...cess About this task The following images indicate the location of the processor and provides a visual representation of the installation procedure Steps 1 Align the pin 1 indicator of the processor with the triangle on the socket and place the processor on the socket such that the slots on the processor align with the socket keys 2 Close the processor shield by sliding it under the retention scre...

Page 70: ...e the cover 3 Open the psu hinge 4 Remove the memory module 5 Remove the graphics card 6 Remove the solid state drive 7 Remove the WLAN module and SMA antenna 8 Remove the heat sink assembly 9 Remove the Voltage regulator heat sink 10 Remove the processor About this task The following images indicate the location of the system board and provides a visual representation of the removal procedure 70 ...

Page 71: ...Disassembly and reassembly 71 ...

Page 72: ...e k Speaker cable l I O audio cable 2 Remove the eight screws 6 32 that secure the system board to the chassis 3 Slide the system board out of the chassis Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation process About this task The following images indicate the location of the system board and provides a vis...

Page 73: ...Disassembly and reassembly 73 ...

Page 74: ...tem board power connector cable f SD card cable g Type C cable h I O USB cable i Primary hard drive SATA cable j ODD SATA cable k Speaker cable l I O audio cable Next steps 1 Install the processor 2 Install the Voltage regulator heat sink 3 Install the heat sink assembly 4 Install the WLAN module and SMA antenna 5 Install the solid state drive 6 Install the graphics card 7 Install the memory modul...

Page 75: ...Card reader connector 11 Front panel USB Type C connector 12 Front panel USB Type A connector 13 SATA 3 0 data connector SATA0 14 SATA 3 0 data connector SATA1 15 SATA 3 0 data connector SATA2 and 3 16 M 2 2280 PCIe x4 keyed M for solid state drive 17 Front fan connector 18 CAC_PIV BT connector 19 M 2 2280 PCIe x4 SATA keyed M for solid state drive 20 PWR_BTN 21 System fan connector HDD FAN 22 Fro...

Page 76: ...28 M 2 2230 PCIe x1 slot keyed E for WiFi and Bluetooth card 76 Disassembly and reassembly ...

Page 77: ... Solid Amber Various sleep states or No POST Blinking Amber White Failure to POST This platform relies on the Power button LED light blinking in an amber white pattern to determine a failure as listed in the following table NOTE The blinking patterns consists of two numbers representing First Group Amber blinks Second Group White blinks First Group The Power button LED light blinks Amber 1 to 9 ti...

Page 78: ...that you have spelled the command correctly put spaces in the proper place and used the correct path name CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer DATA ERROR The hard drive cannot read the data DECREASING AVAILABLE MEMORY One or more memory modu...

Page 79: ...rd drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in Dell Diagnostics HARD DISK DRIVE READ FAILURE The hard drive may be defective Shut down the computer remove the hard drive and boot the computer from an optical Then shut down the computer reins...

Page 80: ...be corrupted Contact Dell NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning Run the System Set tests in Dell Diagnostics NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use OPERATING SYSTEM NOT FOUND Reinstall the operating system If the problem persists Contact Dell OPTIO...

Page 81: ...RTC is reset BIOS Setup default has been loaded CPU fan failure CPU fan has failed System fan failure System fan has failed Hard disk drive failure Possible hard disk drive failure during POST Keyboard failure Keyboard failure or loose cable If reseating the cable does not solve the problem replace the keyboard No boot device available No bootable partition on hard disk drive the hard disk drive c...

Page 82: ...7 Type the BIOS setup program filename and press Enter The BIOS Update Utility appears 8 Follow the on screen instructions to complete the BIOS update Updating the BIOS in Windows Steps 1 Go to www dell com support 2 Click Product support In the Search support box enter the Service Tag of your computer and then click Search NOTE If you do not have the Service Tag use the SupportAssist feature to a...

Page 83: ...4 Wait for 30 seconds 5 Turn on the wireless router 6 Turn on the modem 7 Turn on your computer Troubleshooting 83 ...

Page 84: ...https www dell com support home app knowledgebase 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Learn and get more information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information Dell provides several online and telephone...

Page 85: ...er of the page 3 For customized support a Enter your system Service Tag in the Enter your Service Tag field b Click submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Del...

Page 86: ... Open the PSU hinge on page 23 4 To remove the optional IO card a Disconnect the IO card cable from the connector on the system board 1 b Remove the two M3X3 screws that secure the IO card to the system 2 c Remove the IO card from the system 3 Installing the optional IO card Steps 1 To remove the metal bracket as shown below insert a flathead screwdriver in the hole of the bracket 1 push the brack...

Page 87: ...inside of your computer 1 and replace the two M3X3 screws to secure the IO card to the system 2 3 Connect the IO card cable to the connector on the system board 3 4 Close the PSU hinge on page 23 5 Install the Cover on page 21 Optional IO card 87 ...

Page 88: ...ation only and may vary depending on the system s configuration Steps 1 Insert the tab on the security lock metal bracket into the slot on the rear side of the system 1 and rotate to align the holes on the metal bracket with screw holders on the chassis 2 2 Fasten the two 6 32x1 4 screws to secure the security metal bracket to the chassis 3 3 Pull the cable release latch and lift the latch away fr...

Page 89: ...lease and pull the cable tie from the slot on the cable release latch 2 5 Align the cable release latch on the system chassis slot 1 Tighten the screw to secure the cable release latch to the system chassis 2 Cable cover 89 ...

Page 90: ...ect them to their respective ports on the system 2 Secure the cable with the cable tie and lock the tab in place 3 CAUTION Take care not to break or bend the delicate plastic hooks 7 Align the plastic hooks of the cable cover to the slots on the system 90 Cable cover ...

Page 91: ...towards the chassis 2 to lock the cable cover in place NOTE For added security use the Padlock ring to secure the system 9 To remove the cable cover a Slide the latch away from the chassis to unlock the cable cover 1 b Lift the cable cover away from the system chassis 2 Cable cover 91 ...

Page 92: ...le cover to release it from the chassis 11 Open the tab and unroute the cables from cable tie 1 disconnect the cables from the ports on the system 2 Remove the cables from the slot of the cable cover 3 92 Cable cover ...

Page 93: ...Cable cover 93 ...

Page 94: ...on the time interval set About this task Follow these steps to install the dust filter Steps 1 Align the plastic tabs of the dust filter to the slots on the system chassis and gently press to ensure that the dust filter fits firmly onto the system 2 To remove the dust filter a With the help of a plastic scribe gently pry the edge from the bottom to loosen the dust filter 1 b Remove the dust filter...

Page 95: ...tenance and select from any of the following intervals 15 30 60 90 120 150 or 180 days NOTE Default setting Disabled NOTE Alerts are generated only during a system reboot and not during normal OS operation Next steps To clean the dust filter brush or gently vacuum and then wipe down the external surfaces with a moist cloth Dust filter 95 ...

Page 96: ...ubber feet Steps 1 Follow the procedure in Before Working Inside Your Computer 2 Pull one end of rubber feet out of the slot 1 and slide the rubber feet to remove it from the system 2 Figure 12 Front rubber feet removal D 96 Chassis rubber feet ...

Page 97: ...feet removal Installing the chassis rubber feet Steps 1 Insert one end of the rubber feet into the slot 1 and slide it to secure it to the system 2 and press the other end to secure it to the system 3 Chassis rubber feet 97 ...

Page 98: ...Figure 14 Front rubber feet installation 98 Chassis rubber feet ...

Page 99: ...Figure 15 Rear rubber feet installation 2 Follow the procedure in After Working Inside Your Computer Chassis rubber feet 99 ...

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