Table 6. Diagnostic error messages (continued)
Error messages
Description
THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE
The file that you are trying to copy is too large to fit on the
disk, or the disk is full. Try copying the file to a different disk
or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE
FOLLOWING CHARACTERS: \ / : * ? " < > | -
Do not use these characters in filenames.
GATE A20 FAILURE
A memory module may be loose. Reinstall the memory module
or, if necessary, replace it.
GENERAL FAILURE
The operating system is unable to carry out the command.
The message is usually followed by specific information.
For example,
Printer out of paper. Take the
appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR
The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from
an optical drive. Then, shut down the computer, reinstall the
hard drive, and restart the computer. Run the
Hard Disk
Drive
tests in
Dell Diagnostics
.
HARD-DISK DRIVE CONTROLLER FAILURE 0
The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive
tests in
Dell Diagnostics
.
HARD-DISK DRIVE FAILURE
The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive
tests in
Dell Diagnostics
.
HARD-DISK DRIVE READ FAILURE
The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from an
optical. Then, shut down the computer, reinstall the hard
drive, and restart the computer. If the problem persists,
try another drive. Run the
Hard Disk Drive
tests in
Dell
Diagnostics
.
INSERT BOOTABLE MEDIA
The operating system is trying to boot to non-bootable media,
such as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM
The system configuration information does not match the
hardware configuration. The message is most likely to occur
after a memory module is installed. Correct the appropriate
options in the system setup program.
KEYBOARD CLOCK LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD CONTROLLER FAILURE
For external keyboards, check the cable connection. Restart
the computer, and avoid touching the keyboard or the mouse
during the boot routine. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD DATA LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD STUCK KEY FAILURE
For external keyboards or keypads, check the cable
connection. Restart the computer, and avoid touching the
keyboard or keys during the boot routine. Run the
Stuck Key
test in
Dell Diagnostics
.
Troubleshooting
79
Summary of Contents for D24M
Page 25: ...Steps 1 Rotate the PSU hinge towards the base of the computer Disassembly and reassembly 25 ...
Page 62: ...Figure 5 Heatsink assembly 125 W CPU 62 Disassembly and reassembly ...
Page 71: ...Disassembly and reassembly 71 ...
Page 73: ...Disassembly and reassembly 73 ...
Page 76: ...28 M 2 2230 PCIe x1 slot keyed E for WiFi and Bluetooth card 76 Disassembly and reassembly ...
Page 93: ...Cable cover 93 ...
Page 98: ...Figure 14 Front rubber feet installation 98 Chassis rubber feet ...
