Dell B5460dn Mono Laser Printer User Manual Download Page 1 | Manualshive

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Dell B5460dn Laser Printer

User's Guide

May 2012

www.dell.com | support.dell.com

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DELL

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OptiPlex

,

Latitude

,

PowerEdge

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PowerVault

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PowerApp

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Dell OpenManage

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,

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Summary of Contents for B5460dn Mono Laser Printer

Page 1: ...this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp and Dell OpenManage are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to the entities claiming ...

Page 2: ...oftware 34 Networking 36 Verifying printer setup 42 Loading paper and specialty media 44 Setting the paper size and type 44 Configuring Universal paper settings 44 Loading the 550 sheet tray 44 Loading the 2100 sheet tray 49 Loading the multipurpose feeder 56 Linking and unlinking trays 60 Linking and unlinking trays 60 Creating a custom name for a paper type 60 Assigning a custom paper type name ...

Page 3: ...rint job from the printer control panel 77 Canceling a print job from the computer 77 Understanding printer menus 79 Menus list 79 Paper menu 79 Reports menu 90 Network Ports menu 91 Security menu 104 Settings menu 107 Help menu 127 Saving money and the environment 128 Saving paper and toner 128 Saving energy 128 Recycling 132 Securing the printer 133 Using the security lock feature 133 Statement ...

Page 4: ...ns 154 x page jam lift front cover to remove cartridge 200 201 156 x page jam open upper rear door 202 158 x page jam remove standard bin jam 203 159 x page jam open upper and lower rear door 231 234 159 x page jam remove tray 1 to clear duplex 235 239 162 x page jam open tray x 24x 163 x page jam clear manual feeder 250 164 x page jam remove paper open mailbox rear door Leave paper in bin 41y xx ...

Page 5: ...Embedded Web Server does not open 222 Contacting technical support 223 Appendix 224 Index 226 Contents 5 ...

Page 6: ...nnect all cords and cables from the printer If two or more optional finishers are installed then remove the finishers individually from the printer Notes Make sure to remove the topmost finisher first To remove the finisher hold the finisher on both sides and then lift the latches to unlock the finisher If the printer does not have a caster base but is configured with optional trays then remove th...

Page 7: ...ctrical outlet before inspecting it Refer service or repairs other than those described in the user documentation to a service representative CAUTION SHOCK HAZARD Do not set up this product or make any electrical or cabling connections such as a power cord a fax feature or USB cable during a lightning storm CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stabil...

Page 8: ...Documentation CD and then look for Printer and Software Documentation under the Pubs folder From the list of publications click the Networking Guide link Help using the printer software WindowsorMacHelp Openaprintersoftwareprogram or application and then click Help Click to view context sensitive information Notes Help is automatically installed with the printer software The printer software is lo...

Page 9: ... is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely When selecting a location for the printer leave enough room to open trays covers and doors If you plan to install any options then leave enough room for them also It is important to Set up the printer near a properly grounded and easily accessible electrical outlet Make sure airflow in the room meets the late...

Page 10: ... 508 mm 20 in 3 Left side 305 mm 12 in 4 Rear 305 mm 12 in 5 Top 115 mm 4 5 in Printer configurations Basic model 1 2 4 3 1 Standard bin 2 Printer control panel 3 Multipurpose feeder 4 Standard 550 sheet tray Tray 1 Learning about the printer 10 ...

Page 11: ... finishers and trays that are supported by the printer For more information on other configurations visit our Web site 4 1 5 3 2 6 1 High capacity output expander 2 Caster base 3 2100 sheet tray 4 550 sheet tray 5 4 bin mailbox 6 Stapler finisher Notes When using a staple finisher and 4 bin mailbox the staple finisher must always be on top Do not install any finisher on top of the high capacity ou...

Page 12: ...ipurpose feeder Open a door or cover Send a print job from the computer Perform a power on reset with the main power switch Attach a device to the USB port on the printer 6 Stop or Cancel button Stop all printer activity 7 Back button Return to the previous screen 8 Home button Go to the home screen 9 Indicator light Check the status of the printer 10 USB port Connect a flash drive to the printer ...

Page 13: ...king red The printer requires user intervention Sleep button light color and its corresponding printer status Sleep button light Printer status Off The printer is idle or in Ready state Solid amber The printer is in Sleep mode Blinking amber The printer is waking from or entering Hibernate mode Blinking amber for 0 1 second then goes completely off for 1 9 seconds in pulsing pattern The printer is...

Page 14: ...formation contact the place where you purchased your printer Memory card DDR3 DIMM Flash memory Fonts Firmware cards Forms barcode PRESCRIBE IPDS Printcryption Printer hard disk Internal Solutions Ports ISP Accessing the controller board Note This task requires a flathead screwdriver CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices so...

Page 15: ... Use the following illustration to locate the appropriate connector Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electronic component or connector Additional printer setup 15 ...

Page 16: ... Port or printer hard disk connector 2 Option card connector 3 Memory card connector 5 Align the screws with the holes on the controller board shield and then reattach the controller board shield 1 2 Additional printer setup 16 ...

Page 17: ...ter then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any contr...

Page 18: ...tential Damage Do not touch the connection points along the edge of the card Doing so may cause damage 3 Align the notch 1 on the memory card with the ridge 2 on the connector 1 2 4 Push the memory card straight into the connector and then push the card toward the controller board wall until it clicks into place 5 Reattach the controller board shield and then the controller board access cover Addi...

Page 19: ...ng into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 14 2 If an optional printer hard disk is installed then remove th...

Page 20: ...n the posts of the plastic bracket to the holes on the controller board cage and then press the plastic bracket on the controller board cage until it clicks into place Note Make sure that the plastic bracket has latched completely and that the plastic bracket is seated firmly on the controller board cage Additional printer setup 20 ...

Page 21: ... angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage 7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket Additional printer setup 21 ...

Page 22: ...clockwise enough to hold the ISP in place but do not tighten it yet 9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield 10 Tighten the thumbscrew that is attached to the ISP Warning Potential Damage Do not screw it on too tightly Additional printer setup 22 ...

Page 23: ...before continuing If you have other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more inform...

Page 24: ...d and the controller board Note The entire length of the connector on the card must touch and be flushed against the controller board 5 Close the controller board access door Note When the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Updating available opt...

Page 25: ... as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 14 2 Unpack the printer hard di...

Page 26: ... ISP and then press the printer hard disk down until the standoffs are in place Installation warning Hold only the edges of the printed circuit board assembly Do not touch or press on the center of the printer hard disk Doing so may cause damage c Insert the plug of the printer hard disk interface cable into the receptacle of the ISP Note The plugs and receptacles are color coded Additional printe...

Page 27: ...isk to the holes in the controller board cage and then press the printer hard disk down until the standoffs are in place Installation warning Hold only the edges of the printed circuit board assembly Do not touch or press on the center of the printer hard disk Doing so may cause damage Additional printer setup 27 ...

Page 28: ...ws to attach the printer hard disk mounting bracket c Insert the plug of the printer hard disk interface cable into the receptacle of the controller board Note The plugs and receptacles are color coded Additional printer setup 28 ...

Page 29: ...bles going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer first before touching any controller board electronic components or connectors 1 Access the controller board For more information see Accessing the controller board on page 14 2 Unplug the printer hard disk interface cable from th...

Page 30: ...ting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are...

Page 31: ...e printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using a high capacity tray or m...

Page 32: ...ns in the printer driver on page 35 Attaching cables CAUTION POTENTIAL INJURY Do not set up this product or make any electrical or cabling connections such as a power cord a fax feature or USB cable during a lightning storm Connect the printer to the computer using a USB cable or Ethernet cable Make sure to match the following The USB symbol on the cable with the USB symbol on the printer The appr...

Page 33: ...ill secure the controller board 6 Printer power cord socket Connect the printer to a properly grounded electrical outlet Warning Potential Damage Do not touch the USB cable any wireless network adapter or the printer in the area shown while actively printing Loss of data or a malfunction can occur Organizing the cables Note This feature is available only if you purchase optional trays and a caster...

Page 34: ...Close all open software programs 2 Insert the Software and Documentation CD If the installation dialog does not appear after a minute then launch the CD manually a Click or click Start and then click Run b In the Start Search or Run dialog type D setup exe where D is the letter of your CD or DVD drive c Press Enter or click OK 3 Click Install and then follow the instructions on the computer screen...

Page 35: ...ou may need to manually add the options in the printer driver to make them available for print jobs For Windows users 1 Open the printers folder a Click or click Start and then click Run b In the Start Search or Run dialog type control printers c Press Enter or click OK 2 Select the printer 3 Right click the printer and then select Properties 4 Click the Configuration tab 5 Do either of the follow...

Page 36: ...an choose to use the default printer nickname or assign a name that is easier for you to remember You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network Use a new network cable when possible to avoid potential problems caused by a damaged cable Installing the printer on an Ethernet network For Windows user...

Page 37: ...Type the user password and then click OK All the necessary applications are installed on the computer f Click Close when installation is complete 4 Add the printer For IP printing a From the Apple menu navigate to either of the following System Preferences Print Scan System Preferences Print Fax b Click c Click the IP tab d Type the printer IP address in the address field and then click Add For Ap...

Page 38: ...1X network then you may need the following Authentication type Inner authentication type 802 1X user name and password Certificates No security If your wireless network does not use any type of security then you will not have any security information Note Using an unsecured wireless network is not recommended Notes If you do not know the SSID of the network that your computer is connected to then ...

Page 39: ...S settings 5 Enter the eight digit PIN and then save the setting Connecting the printer to a wireless network using the Embedded Web Server Before you begin make sure that Your printer is connected temporarily to an Ethernet network A wireless network adapter is installed in your printer and working properly For more information see the instruction sheet that came with your wireless network adapte...

Page 40: ...ate wirelessly If the printer is not disconnected from the Ethernet network then the wireless configuration will complete but the wireless ISP will not be active To activate the wireless ISP disconnect the printer from the Ethernet network turn off the printer and then turn it back on Only one network connection is active at a time To switch between Ethernet and wireless connection types turn off ...

Page 41: ...AppleTalk select the printer Add Setting up serial printing Use serial printing to print even when the computer is far from the printer or to print at a reduced speed After installing the serial or communication COM port configure the printer and the computer Make sure you have connected the serial cable to the COM port on your printer 1 Set the parameters in the printer a From the printer control...

Page 42: ...l cable to your computer example COM1 and then click Properties d On the Port Settings tab set the serial parameters to the same serial parameters set in the printer Check the serial heading of the menu settings page for the printer settings e Click OK and then close all the dialogs f Print a test page to verify printer installation Verifying printer setup Printing a menu settings page Print a men...

Page 43: ...uration 1 From the printer control panel navigate to Settings Reports Network Setup Page 2 Check the first section of the network setup page and then confirm that the status is Connected If the status is Not Connected then the LAN drop may not be active or the network cable may be malfunctioning Consult your system support person for a solution and then print another network setup page Additional ...

Page 44: ...ou print on paper sizes that are not preset in the printer menus Notes The smallest supported Universal size is 70 x 127 mm 2 76 x 5 inches for one sided printing and 105 x 148 mm 4 13 x 5 83 inches for two sided duplex printing The largest supported Universal size is 216 x 356 mm 8 5 x 14 inches for one sided and two sided printing From the printer control panel navigate to Settings Paper Menu Un...

Page 45: ...th guide to the correct position for the size of the paper being loaded until it clicks into place 1 2 Note Use the paper size indicators on the bottom of the tray to help position the guides Loading paper and specialty media 45 ...

Page 46: ...ide the guide to the correct position for the size of the paper being loaded 3 1 2 Notes Lock the length guide for all paper sizes Use the paper size indicators on the bottom of the tray to help position the guides Loading paper and specialty media 46 ...

Page 47: ...he printable side facedown Note Make sure the paper or envelope is loaded properly There are different ways for loading letterhead depending on whether an optional staple finisher is installed or not Without an optional staple finisher With an optional staple finisher One sided printing One sided printing Loading paper and specialty media 47 ...

Page 48: ...sided printing Two sided printing Do not slide the paper into the tray Load paper as shown in the illustration If you are loading envelopes then make sure that the flap side is facing up and the envelopes are on the left side of the tray Loading paper and specialty media 48 ...

Page 49: ... the tray 8 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems Loading the 2100 sheet tray CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull out the tray 2...

Page 50: ...e paper a Pull up and slide the width guide to the position for A5 2 LGL OFC FOLIO LTR 1 b Squeeze and slide the length guide to the position for A5 until it clicks into place 1 2 Loading paper and specialty media 50 ...

Page 51: ...ts designated slot Note Press the A5 length guide until it clicks into place Loading A4 letter legal oficio and folio size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded 2 LGL OFC FOLIO LTR 1 Loading paper and specialty media 51 ...

Page 52: ...h guide is still attached to the length guide then remove it from its place If the A5 length guide is not attached then proceed to step d c Put the A5 length guide in its holder 1 2 Loading paper and specialty media 52 ...

Page 53: ...e sheets to loosen them Do not fold or crease the paper Straighten the edges on a level surface 4 Load the paper stack with the printable side facedown Note Make sure the paper is loaded properly There are different ways for loading letterhead depending on whether an optional staple finisher is installed or not Loading paper and specialty media 53 ...

Page 54: ...Without an optional staple finisher With an optional staple finisher ABC One sided printing A B C One sided printing ABC Two sided printing A B C Two sided printing Loading paper and specialty media 54 ...

Page 55: ... is below the maximum paper fill indicator Warning Potential Damage Overfilling the tray can cause paper jams 5 Insert the tray Note Press the paper stack down while inserting the tray Loading paper and specialty media 55 ...

Page 56: ...r loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems Loading the multipurpose feeder 1 Pull down the multipurpose feeder door Note Do not load or close the multipurpose feeder while a job is printing Loading paper and specialty media 56 ...

Page 57: ...de to the correct position for the size of the paper being loaded Note Use the paper size indicators on the bottom of the tray to help position the guides 4 Prepare the paper or specialty media for loading Flex and fan the sheets to loosen them Do not fold or crease the paper Straighten the edges on a level surface Loading paper and specialty media 57 ...

Page 58: ...ote Slide the stack gently into the multipurpose feeder until it comes to a stop Load only one size and type of paper or specialty media at a time Make sure the paper fits loosely in the multipurpose feeder lies flat and is not bent or wrinkled There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not Without an optional staple finisher Wit...

Page 59: ...r specialty media is below the maximum paper fill indicator Warning Potential Damage Overfilling the feeder can cause paper jams 6 For custom or Universal size paper adjust the width guides to lightly touch the sides of the stack 7 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid pap...

Page 60: ... Warning Potential Damage Paper loaded in the tray should match the paper type name assigned in the printer The temperature of the fuser varies according to the specified paper type Printing issues may occur if settings are not properly configured Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Not...

Page 61: ...h the custom name Note Plain Paper is the factory default paper type for all user defined custom names Using the printer control panel 1 From the printer control panel navigate to Settings Paper Menu Custom Names 2 Type a name for the paper type and then press Assigning a custom paper type Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field ...

Page 62: ...ter control panel navigate to Settings Paper Menu Custom Types 2 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 3 Press Loading paper and specialty media 62 ...

Page 63: ...the print quality and cause jams or other paper feed problems Before loading the card stock on the tray flex and fan the card stock to loosen them Straighten the edges on a level surface Tips on using envelopes From the printer control panel set the paper size type texture and weight in the Paper menu to match the envelopes loaded in the tray Print samples on the envelopes being considered for use...

Page 64: ...s to loosen them Straighten the edges on a level surface Tips on using transparencies From the printer control panel set the paper size type texture and weight in the Paper menu to match the transparencies loaded in the tray Print a test page on the transparencies being considered for use before buying large quantities Use transparencies designed specifically for laser printers Avoid getting finge...

Page 65: ...he time several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper For 60 176 g m2 16 47 lb paper grain l...

Page 66: ...n impacts curling which also influences the mechanics of how the paper behaves as it moves through the printer Brightness and texture look and feel Recycled papers are better than ever however the amount of recycled content in a paper affects the degree of control overforeignmatter Andwhile recycled papers areonegood pathto printingin anenvironmentallyresponsible manner they are not perfect The en...

Page 67: ...uccessfully print on these forms Coated papers erasable bond synthetic papers thermal papers Rough edged rough or heavily textured surface papers or curled papers Recycled papers that fail EN12281 2002 European testing Paper weighing less than 60 g m2 16 lb Multiple part forms or documents Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality For best results...

Page 68: ...4 in Executive 184 x 267 mm 7 3 x 10 5 in X Oficio 216 x 340 mm 8 5 x 13 4 in Folio 216 x 330 mm 8 5 x 13 in Statement 140 x 216 mm 5 5 x 8 5 in X 1 If your preferred default paper size cannot be set in the printer control panel then you may select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size Type menu If the paper size is not available the...

Page 69: ...nter control panel then you may select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size Type menu If the paper size is not available then select Universal or turn off tray size sensing For more information contact technical support 2 To support two sided duplex printing the Universal width must be between 105 mm 4 13 inches and 216 mm 8 5 inche...

Page 70: ...pported paper types and weights Paper type Paper weight 4 bin mailbox High capacity output expander Staple finisher Staple hole punch finisher Plain Paper 90 176 g m2 24 47 lb X X X 60 90 g m2 16 24 lb Card Stock 163 g m2 110 Ib X Transparency 146 g m2 39 Ib X Recycled 90 176 g m2 24 47 lb X X X 60 90 g m2 16 24 lb Paper labels 180 g m2 48 Ib X X X Vinyl Labels 300 g m2 92 Ib X X X Dual web and In...

Page 71: ...6 g m2 24 47 lb X X X 60 90 g m2 16 24 lb Envelope 105 g m2 28 Ib X X X Letterhead 90 176 g m2 24 47 lb X X X 60 90 g m2 16 24 lb Preprinted 90 176 g m2 24 47 lb X X X 60 90 g m2 16 24 lb Colored Paper 90 176 g m2 24 47 lb X X X 60 90 g m2 16 24 lb The finisher stacks the paper but does not staple or punch holes in it Paper and specialty media guide 71 ...

Page 72: ...choose File Print If necessary click the disclosure triangle to see more options 2 From the Print dialog and pop up menus adjust the settings if necessary Note To print on a specific paper type adjust the paper type setting to match the paper loaded or select the appropriate tray or feeder 3 Click Print Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser and then type the I...

Page 73: ...st support the full speed standard Low speed USB devices are not supported USB flash drives must support the File Allocation Table FAT system Devices formatted with New Technology File System NTFS or any other file system are not supported Recommended flash drives File type Many flash drives are tested and approved for use with the printer For more information visit http support dell com Documents...

Page 74: ...sh drive is installed If you insert the flash drive when the printer requires attention such as when a jam has occurred then the printer ignores the flash drive If you insert the flash drive while the printer is processing other print jobs then Busy appears After these print jobs are processed you may need to view the held jobs list to print documents from the flash drive Warning Potential Damage ...

Page 75: ...ets you hold print jobs in the computer until you enter the PIN from the printer control panel Note The PIN is set from the computer It must be four digits using the numbers 0 9 Repeat Job Expiration Lets you print and store print jobs in the printer memory for reprinting Verify Job Expiration Lets you print one copy of a print job while the printer holds the remaining copies It allows you to exam...

Page 76: ...he print job specify the number of copies Print For other print jobs navigate to Held jobs select your user name select the print job specify the number of copies Print For Macintosh users 1 With a document open choose File Print If necessary click the disclosure triangle to see more options 2 From the print options or Copies Pages pop up menu choose Job Routing 3 Select the print job type Confide...

Page 77: ...irectory list From the printer control panel navigate to Settings Reports Print Directory Note The Print Directory menu item appears only when an optional flash memory or printer hard disk is installed Canceling a print job Canceling a print job from the printer control panel From the printer control panel press Canceling a print job from the computer For Windows users 1 Open the printers folder a...

Page 78: ...to either of the following System Preferences Print Scan select a printer Open Print Queue System Preferences Print Fax select a printer Open Print Queue 2 From the printer window select the print job you want to cancel and then click Delete Printing 78 ...

Page 79: ...uides Print Quality Printing Guide Print Defects Guide Information Guide 1 Depending on the printer setup this menu item appears as Network Setup Page or Network x Setup Page 2 Depending on the printer setup this menu item appears as Standard Network or Network x Paper menu Default Source menu Use To Default Source Tray x MP Feeder Manual Paper Manual Envelope Set a default paper source for all pr...

Page 80: ... When one tray is empty the print job continues using the linked tray The A6 paper size is supported only in Tray 1 and the multipurpose feeder Tray x Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the type of paper loaded in each tray Notes Plain Paper...

Page 81: ...Size to appear as a menu The multipurpose feeder does not automatically detect paper size Make sure to set the paper size value MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Vinyl Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the paper type loaded in the multipurpose feeder Notes Plain Paper i...

Page 82: ...ally loaded Notes Plain Paper is the factory default setting From the Paper menu set Configure MP to Manual for Manual Paper Type to appear as a menu Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded Note 10 Envelope is the US factory default setting DL Envelope is the international factory ...

Page 83: ... no size substitutions are allowed Setting a size substitution lets the print job continue without Change Paper appearing Paper Texture menu Use To Plain Texture Smooth Normal Rough Specify the relative texture of the plain paper loaded in a specific tray Note Normal is the factory default setting Card Stock Texture Smooth Normal Rough Specify the relative texture of the card stock loaded in a spe...

Page 84: ...ing Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded in a specific tray Note Normal is the factory default setting Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded in a specific tray Note Normal is the factory default setting Colored Texture Smooth Normal Rough Specify the relative texture of the colored ...

Page 85: ...es loaded Note Normal is the factory default setting Recycled Weight Light Normal Heavy Specify the relative weight of the recycled paper loaded Note Normal is the factory default setting Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded Note Normal is the factory default setting Vinyl Labels Weight Light Normal Heavy Specify the relative weight of the vinyl labels ...

Page 86: ...t Heavy Specify that the weight of the paper loaded is heavy Rough Cotton Weight Light Normal Heavy Specify the relative weight of the cotton or rough paper loaded Note Normal is the factory default setting Custom x Weight Light Normal Heavy Specify the relative weight of the custom paper loaded Notes Normal is the factory default setting The options appear only when the custom type is supported P...

Page 87: ...Determine and set two sided printing for all print jobs with Colored as the paper type Light Loading Duplex Off Determine and set two sided printing for all print jobs with Light as the paper type Heavy Loading Duplex Off Determine and set two sided printing for all print jobs with Heavy as the paper type Rough Cotton Loading Duplex Off Determine and set two sided printing for all print jobs with ...

Page 88: ...enu Use To Units of Measure Inches Millimeters Identify the units of measure Notes Inches is the US factory default setting Millimeters is the international factory default setting Portrait Width 3 8 5 inches 76 216 mm Set the portrait width Notes If the width exceeds the maximum then the printer uses the maximum width allowed 8 5 inches is the US factory default setting You can increase the width...

Page 89: ...he factory default setting This setting treats each bin as a separate mailbox Link configures all available bins as one large bin Mail Overflow configures each bin as a separate mailbox Link Optional links all available bins except the standard bin and only appears when at least two optional bins are installed Type Assignment assigns each paper type to a bin or linked bin set Bins assigned the sam...

Page 90: ...inter control panel language TCP IP address status of supplies status of the network connection and other information Device Statistics Print a report containing printer statistics such as supply information and details about printed pages Stapler Test Print a report that confirms that the staple finisher is functioning properly Note This menu appears only if an optional staple finisher is install...

Page 91: ...disk is installed Asset Report Print a report containing printer asset information such as serial number and model name Network Ports menu Active NIC menu Use To Active NIC Auto list of available network cards Allow the printer to connect to a network Notes Auto is the factory default setting This menu item appears only if an optional network adapter is installed Standard Network or Network x menu...

Page 92: ...of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Network Buffer disable or reduce the size of the parallel serial and USB buffers Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Job Buffering Off On Auto...

Page 93: ...er of the following Network Ports Standard Network Standard Network Setup Network Card Network Ports Network x Network x Setup Network Card Use To View Card Status Connected Disconnected View the connection status of the wireless network adapter View Card Speed View the speed of an active wireless network adapter Network Address UAA LAA View the network addresses Job Timeout 0 10 225 seconds Set t...

Page 94: ... RARP On Off Specify the RARP address assignment setting Note Off is the factory default setting Enable BOOTP On Off Specify the BOOTP address assignment setting Note On is the factory default setting Enable AutoIP Yes No Specify the Zero Configuration Networking setting Note Yes is the factory default setting Enable FTP TFTP Yes No Enablethebuilt inFTP server whichletsyou sendfiles tothe printer ...

Page 95: ...ble IPv6 in the printer Note On is the factory default setting Auto Configuration On Off Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router Note On is the factory default setting View Hostname Set the host name Note These settings can be changed only from the Embedded Web Server View Address View Router Address Enable D...

Page 96: ...network using an access point Ad hoc configures wireless connection directly between the printer and a computer Compatibility 802 11b g 802 11b g n Specify the wireless standard for the wireless network Note 802 11b g n is the factory default setting Choose Network Select an available network for the printer to use View Signal Quality View the quality of the wireless connection View Security Mode ...

Page 97: ...enu if the PS SmartSwitch is set to Off PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it regardless of the default printer language Notes On is the factory default setting When set to Off the printer does not examine incoming data The printer uses PCL emulation if the PCL SmartSwitch is set to On It uses the defa...

Page 98: ... printer is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting On processes raw binary PostScript print jobs Off filters print ...

Page 99: ...he printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Parallel Buffer Disabled Auto 3K to maximum size allowed Set the size of the parallel input buffer Notes Auto is the factory default setting Disabled turns off job buffering Any print jobs already buffered on the printer hard disk are printed before normal processing resumes The par...

Page 100: ... the leading or trailing edge of a strobe Note On is the factory default setting Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting Off filters print jobs using the standard protocol On processes raw binary PostScript print jobs ENA Address yyy yyy yyy yyy Set the network address information for an external print se...

Page 101: ...the NPA protocol Notes Auto is the factory default setting Auto sets the printer to examine data determine the format and then processes it appropriately When set to On the printer performs NPA processing If the data is not in NPA format it is rejected as bad data When set to Off the printer does not perform NPA processing Changing this setting from the printer control panel and then exiting the m...

Page 102: ...andshaking setting XON XOFF is a software handshaking setting XON XOFF DTR and XON XOFF DTR DSR are combined hardware and software handshaking settings Robust XON On Off Determine whether the printer communicates availability to the computer Notes Off is the factory default setting This menu item applies only to the serial port if Serial Protocol is set to XON XOFF Baud 1200 2400 4800 9600 19200 3...

Page 103: ...TP gateway port Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout 5 30 Specify the amount of time in seconds before the server stops trying to send an e mail Note 30 is the factory default setting Reply Address Specify a reply address of up to 128 characters in the e mail sent by the printer Use SSL Disabled Negotiate Required Set the printer to use SSL for ...

Page 104: ... 900 seconds 30 seconds is the factory default setting Remote Login Timeout specifies how long a remote interface remains idle before automatically logging the user off Select from 1 to 120 seconds 10 minutes is the factory default setting Confidential Print menu Use To Max Invalid PIN Off 2 10 Limit the number of times an invalid PIN can be entered Notes This menu appears only when a formatted no...

Page 105: ...n use by the file system All permanent data on the printer hard disk are preserved such as downloaded fonts macros and held jobs Note This menu appears only when a formatted non defective printer hard disk is installed Use To Wiping Mode Auto Specify the mode for disk wiping Automatic Method Single pass Multiple pass Mark all disk space used by a previous print job This method does not permit the ...

Page 106: ...sed to send logs to the remote syslog server 4 is the factory default setting If the security audit log is activated then the severity value of each event is recorded 4 is the factory default setting Set Date and Time menu Use To Current Date and Time Show the current date and time settings for the printer Manually Set Date and Time input date time Enter the date and time Notes Manually setting th...

Page 107: ...age of the text that appears on the printer display Note Not all languages are available for all printer models Show Supply Estimates Show estimates Do not show estimates Get an estimate on the status of supplies Notes Show estimates shows the estimated supply status in pages on the printer control panel Embedded Web Server menu settings and the device statistics reports Do not show estimates hide...

Page 108: ...ble This setting is best suited for printing text and line art Selecting Photo from the printer driver may disable Quiet mode and provide better print quality and full speed printing Run Initial setup Yes No Instruct the printer to run the setup wizard Notes Yes is the factory default setting After completing the setup wizard by selecting Done at the Country select screen the default becomes No Pa...

Page 109: ...unch Alarm Set an alarm to sound when the printer requires user intervention For each alarm type select from the following options Off Single Continuous Notes Off is the factory default setting for Alarm Control Staple Alarm and Hole Punch Alarm Off means no alarm will sound Single is the factory default setting for Cartridge Alarm Staple Alarm and Hole Punch Alarm Single sounds three quick beeps ...

Page 110: ...meout Disabled 1 255 sec Set the amount of time in seconds the printer waits to receive an end of job message before canceling the remainder of the print job Notes 90 sec is the factory default setting When the timer expires any partially printed page still in the printer is printed and then the printer checks to see if any new print jobs are waiting Print Timeout is available only when using PCL ...

Page 111: ...e Disabled 5 255 Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period Note Disabled is the factory default setting Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages Notes Auto is the factory default setting The printer reprints jammed pages unless the memory required to h...

Page 112: ...ote Sleep is the factory default setting Factory Defaults Do Not Restore Restore Now Restore the printer settings to the factory default settings Notes Do Not Restore is the factory default setting Do Not Restore keeps the user defined settings Restore Now returns all printer settings to the factory default settings except Network Ports menu settings All downloads stored in the RAM are deleted Dow...

Page 113: ...ch finisher is installed Hole Punch Mode 2 holes 3 holes 4 holes Specify the number of holes to be made on the prints Notes 3 holes is the factory default setting This menu appears only when a supported staple hole punch finisher is installed Duplex Binding Long Edge Short Edge Define the way duplexed pages are bound and printed Notes Long Edge assumes binding along the long edge of the page left ...

Page 114: ...ng affects jobs if the value of the Paper Saver setting in the same menu is not set to Off Separator Sheets Off Between Copies Between Jobs Between Pages Specify if blank separator sheets are inserted Notes Off is the factory default setting Between Copies inserts a blank sheet between each copy of a print job if Collate is set to On If Collate is set to Off then a blank page is inserted between e...

Page 115: ...the missing information or options or both are obtained the stored jobs print Notes Off is the factory default setting This menu appears only if a non read only printer hard disk is installed This requirement ensures that stored jobs are not deleted if the printer loses power Print Area Normal Whole Page Set the logical and physical printable area Notes Normal is the factory default setting When a...

Page 116: ...l memory is needed Downloads are deleted in order to process print jobs On sets the printer to retain downloads during language changes and printer resets If the printer runs out of memory then Memory Full 38 appears on the printer display but downloads are not deleted Print All Order Alphabetical Oldest First Newest First Specify the order in which held and confidential jobs are printed when Prin...

Page 117: ...ges Specify whether blank separator sheets are inserted Notes None is the factory default setting Between Copies inserts a blank sheet between each copy of a print job if Collate is set to 1 2 3 1 2 3 If Collate is set to 1 1 1 2 2 2 then a blank page is inserted between each set of printed pages such as after all page 1 s and after all page 2 s Between Jobs inserts a blank sheet between print job...

Page 118: ...inisher is installed Hole Punch On Off Specify whether holes will be createdon printedoutputs for thepurpose ofcollecting the sheets in a binder or folder Notes Off is the factory default setting This menu appears only when a supported staple hole punch finisher is installed Hole Punch Mode 2 holes 3 holes 4 holes Specify the number of holes to be created on printed outputs for the purpose of coll...

Page 119: ...set this option from the printer software For Windows users click File Print and then click Properties Preferences Options or Setup For Macintosh users choose File Print and then adjust the settings from the Print dialog and pop up menus To set this option using the Embedded Web Server type the network printer IP address in the Web browser address field Gray Correction Auto Off Automatically adjus...

Page 120: ... Near Full Action None E mail Current Log E mail Delete Current Log E mail Delete Oldest Log Post Current Log Post Delete Current Log Post Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Determine and set how the printer responds when the printer hard disk is nearly full Notes None is the factory default setting The value defined in Disk Near Full Leve...

Page 121: ...mory card in the printer The flash memory option card must not be read write or write protected This menu item appears only when a non defective flash memory card is installed Delete Downloads on Disk Delete Now Do Not Delete Delete downloads from the printer hard disk including all held jobs buffered jobs and parked jobs Notes Delete Now sets the printer to delete the downloads and allows the dis...

Page 122: ...int PS Error On Off Print a page containing the PostScript error Note Off is the factory default setting Lock PS Startup Mode On Off Disable the SysStart file Note Off is the factory default setting Font Priority Resident Flash Disk Establish the font search order Notes Resident is the factory default setting This menu item is available only when a formatted flash memory option card or printer har...

Page 123: ...ic and numeric characters punctuation and special symbols Symbol sets support the different languages or specific programs such as math symbols for scientific text Only the supported symbol sets are shown PCL Emulation Settings Point Size 1 00 1008 00 Change the point size for scalable typographic fonts Notes 12 is the factory default setting Point size refers to the height of the characters in th...

Page 124: ...On Off Specify whether the printer automatically performs a carriage return CR after a line feed LF control command Note Off is the factory default setting PCL Emulation Settings Auto LF after CR On Off Specify whether the printer automatically performs a line feed LF after a carriage return CR control command Note Off is the factory default setting Tray Renumber Assign MP Feeder Off None 0 199 As...

Page 125: ... Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancer...

Page 126: ... in 1 mm increments Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents Note Print is the factory default setting Image menu Use To Auto Fit On Off Select the optimal paper size scaling and orientation Note On is the factory default setting It overrides scaling and orientation settings for some images Invert On Off Invert bitonal monochrome images Notes Off is the...

Page 127: ... the guides Print Quality Provides information about solving print quality issues Printing Guide Provides information about loading paper and other specialty media Media Guide Provides a list of the paper sizes supported in trays and feeders Print Defects Guide Provides information about resolving print defects Menu Map Provides a list of the printer control panel menus and settings Information Gu...

Page 128: ...e both sides of the paper If your printer model supports duplex printing then you can control whether print appears on one or two sides of the paper by selecting 2 sided printing from the Print dialog Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple page document onto one side of a single sheet of paper by selecting a setting from the Multipage prin...

Page 129: ... energy use especially when the printer is idle Notes Printer engine motors do not start until a document is ready to print You may notice a short delay before the first page is printed The printer enters Sleep mode after one minute of inactivity The printer display is turned off when the printer is in Sleep mode Lights on the staple finisher and other optional finishers are turned off when the pr...

Page 130: ...ode Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Navigate to Settings...

Page 131: ...ctly 2 Click Settings General Settings Sleep Button Settings 3 From the Press Sleep Button or Press and Hold Sleep Button drop down menu select Hibernate 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to Settings Settings General Settings 2 Press the arrow buttons until Press Sleep Button or Press and Hold Sleep Button appears and then press 3 Press the ar...

Page 132: ...rily disable it to load the Web page correctly 2 Click Settings General Settings 3 In the Screen Brightness field enter the brightness percentage you want for the display 4 Click Submit Recycling Recycling Dell products To return Dell products for recycling 1 Visit our Web site at www dell com recycle 2 Select your country or region 3 Follow the instructions on the computer screen Saving money and...

Page 133: ...imple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store the operating system device settings network information bookmark settings and embedded solutions Hard disk memory Some printers have a hard disk drive installed The printer harddiskisdesignedfor device specificfunctionality Thislets the device retain...

Page 134: ...re data is stored Erasing volatile memory Thevolatilememory RAM installed inyourprinterrequires apowersource toretain information To erase thebuffered data turn off the printer Erasing non volatile memory Erase individual settings device and network settings security settings and embedded solutions by following these steps 1 Turn off the printer 2 Hold down 2 and 6 on the keypad while turning the ...

Page 135: ...ential information should be wiped using this method 4 Press the up or down arrow button until Yes appears and then proceed with disk wiping Notes A status bar will indicate the progress of the disk wiping task Disk wiping can take from several minutes to more than an hour during which the printer will be unavailable for other user tasks 5 Navigate to Back Exit Config Menu The printer will perform...

Page 136: ... the printer hard disk 4 Select Yes to proceed with disk wiping Notes Do not turn off the printer during the encryption process Doing so may result in loss of data Disk encryption can take from several minutes to more than an hour during which the printer will be unavailable for other user tasks A status bar will indicate the progress of the disk wiping task After the disk has been encrypted the p...

Page 137: ...Organization for Standardization test methods and page content Average continuous black declared cartridge yield in accordance with ISO IEC 19752 Cleaning the printer Cleaning the printer Note You may need to perform this task after every few months Warning Potential Damage Damage to the printer caused by improper handling is not covered by the printer warranty 1 Make sure that the printer is turn...

Page 138: ...r control panel navigate to Status Supplies View Supplies Checking the status of parts and supplies from the Embedded Web Server Note Make sure the computer and printer are connected to the same network 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets ...

Page 139: ... Settings Print Settings Supply Notifications 3 From the drop down menu for each supply select one of the following notification options Notification Description Off The normal printer behavior for all supplies occurs E mail Only The printer generates an e mail when the supply condition is reached The status of the supply will appear on the menus page and status page Warning The printer displays t...

Page 140: ...4 From the Order Printer Supplies dialog do any of the following Click Order Online to order supplies on the Web Click Order by Phone to order supplies by phone Ordering a maintenance kit To order a maintenance kit contact the place where you purchased the printer Ordering a roller kit To order a roller kit contact the place where you purchased the printer Storing supplies Choose a cool clean stor...

Page 141: ...t cover and then pull down the multipurpose feeder door 2 1 2 Pull the cartridge out of the printer using the handle 3 Unpack the new toner cartridge then remove the packing material and then shake the cartridge to redistribute the toner Maintaining the printer 141 ...

Page 142: ...er Note Make sure the cartridge is fully pushed in Warning Potential Damage When replacing a toner cartridge do not leave the imaging unit exposed to direct light for an extended period of time Extended exposure to light may cause print quality problems 5 Close the multipurpose feeder door and the front cover 2 1 Maintaining the printer 142 ...

Page 143: ... handle 1 2 4 Unpack the new imaging unit and then remove all packing materials Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the shiny blue photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs Maintaining th...

Page 144: ...igning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer Maintaining the printer 144 ...

Page 145: ...rpose feeder door and the front cover 2 1 Replacing a staple cartridge 1 Open the stapler door 2 Pull down the latch of the staple cartridge holder and then pull the holder out of the finisher Maintaining the printer 145 ...

Page 146: ...r Before moving the printer CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If two or more optional finishers are installed then remove the finishers individually from the printer Notes Make sure to rem...

Page 147: ... the handholds located on both sides of the printer to lift it Make sure your fingers are not under the printer when you set it down Make sure there is adequate clearance around the printer Use only the power cord provided with this product or the manufacturer s authorized replacement Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Ma...

Page 148: ...rface able to support the full footprint of the printer Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options Keep the printer in an upright position Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging or call the place of purchase for a relocation kit Maintaining the printer 148 ...

Page 149: ...Exit Enabling Status Messenger 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select your printer and then click Status Messenger Accessing Status Monitor Center Use the Status Monitor Center application to view the status of any USB or network connected printer and order supplies online Note Make sure bidirectional communication suppor...

Page 150: ...umber of PIN entry attempts all of the jobs for that user are deleted Set an expiration time for confidential print jobs When a user has not printed the jobs within the specified time all of the jobs for that user are deleted 4 Save the modified settings Copying printer settings to other printers Note This feature is available only in network printers 1 Open a Web browser and then type the printer...

Page 151: ...All Settings option For more information see Erasing non volatile memory on page 134 Warning Potential Damage Restoring factory defaults returns most printer settings to the original factory default settings Exceptions include the display language custom sizes and messages and network port menu settings All downloads stored in the RAM are deleted Downloads stored in the flash memory or in the prin...

Page 152: ...ed pages unless the memory required to hold the pages is needed for other printer tasks Avoiding jams Load paper properly Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make ...

Page 153: ...o sided The short edge without holes enters the printer first Multipurpose feeder One sided The short edge with holes enters the printer first Two sided The short edge without holes enters the printer first Note If the holes on the long edge of the paper are on the left side of the tray then a jam may occur Allow the paper to enter the optional mailbox bins properly Make sure to adjust the bin ext...

Page 154: ...t Do not use paper that has been cut or trimmed by hand Do not mix paper sizes weights or types in the same tray Make sure the paper size and type are set correctly on the computer or printer control panel Store paper per manufacturer recommendations Understanding jam messages and locations When a jam occurs a message indicating the jam location and information to clear the jam appears on the prin...

Page 155: ...om the multipurpose feeder and then remove the jammed paper 5 Duplex area x page jam remove tray 1 to clear duplex 235 239 Pull out tray 1 completely then push the front duplex flap down and then remove the jammed paper 6 Trays x page jam open tray x 24x Pull out the indicated tray and then remove the jammed paper 7 High capacityoutput expander x page jam remove paper open expander rear door Leave...

Page 156: ...in 451 Open the rear door of the staple finisher and then remove the jammed paper x page jam lift front cover to remove cartridge 200 201 CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Lift the front cover and then pull down the multipurpose feeder door 2 1 2 Lift the blue handle and then pull...

Page 157: ...t may cause print quality problems 6 Pull the jammed paper gently to the right and then remove it from the printer Note Make sure all paper fragments are removed 1 2 Warning Potential Damage The jammed paper may be covered with toner which can stain garments and skin 7 Install the imaging unit Note Use the arrows on the side of the printer as a guide 8 Insert the cartridge into the printer and the...

Page 158: ... select Next Clearthe jam pressOK to clearthe message and continue printing x page jam open upper rear door 202 CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching 1 Pull down the rear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are...

Page 159: ...h side and then gently pull it out Note Make sure all paper fragments are removed 2 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing x page jam open upper and lower rear door 231 234 CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Clearing jam...

Page 160: ...1 Pull down the rear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the rear door Clearing jams 160 ...

Page 161: ... then firmly grasp the jammed paper and then gently pull the paper out Note Make sure all paper fragments are removed 2 1 6 Insert the standard tray 7 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 161 ...

Page 162: ... 1 2 Push down the front duplex flap then firmly grasp the jammed paper and then gently pull the paper to the right and out of the printer Note Make sure all paper fragments are removed 2 1 3 Insert the tray 4 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 162 ...

Page 163: ... and then pull the tray 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Insert the tray 4 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 163 ...

Page 164: ...ts are removed 2 Flex and fan the sheets to loosen them Do not fold or crease the paper Straighten the edges on a level surface 3 Reload paper into the multipurpose feeder 4 Slide the paper guide until it lightly rests against the edge of the paper 5 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 164 ...

Page 165: ...box rear door Leave paper in bin 41y xx 1 Open the rear mailbox door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the rear mailbox door Clearing jams 165 ...

Page 166: ... out Notes Make sure all paper fragments are removed When using A4 folio or legal size paper make sure to adjust the bin extender so that the paper enters the bin properly 5 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 166 ...

Page 167: ... output expander 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the rear door of the high capacity output expander 4 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 167 ...

Page 168: ...ple finisher door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Close the staple finisher door 4 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 168 ...

Page 169: ...om the stapler bin firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Open the stapler door 3 Pull down the latch of the staple cartridge holder and then pull the holder out of the printer Clearing jams 169 ...

Page 170: ...4 Use the metal tab to lift the staple guard and then remove any loose staples 5 Press down the staple guard until it clicks into place Clearing jams 170 ...

Page 171: ...artridge downward to bring the staples near the metal bracket 7 Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place 8 Close the stapler door 9 From theprintercontrolpanel select Next Clearthe jam pressOK to clearthe message and continue printing Clearing jams 171 ...

Page 172: ... 88 xy You may need to order a toner cartridge Press to clear the message and continue printing Cartridge nearly low 88 xy If necessary press on the printer control panel to clear the message and continue printing Cartridge very low 88 xy You may need to replace the toner cartridge very soon For more information see the Replacing supplies section of the User s Guide If necessary press to clear the...

Page 173: ...orientation Try one or more of the following Load the correct size and type of paper in the tray and then press on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel Cancel the print job Check tray x connection Try one or more of the following Turn off the printer and then turn it back on If the error occurs a seco...

Page 174: ...anges in the printer The printer firmware has been updated The tray for the print job is removed The print job is sent from a flash drive that is no longer attached to the USB port The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model From the printer control panel press to clear the message and continue printing Defective flash de...

Page 175: ...nch box into the finisher and then press on the printer control panel to clear the message Error reading USB drive Remove USB An unsupported USB device is inserted Remove the USB device and then insert a supported one Error reading USB hub Remove hub An unsupported USB hub has been inserted Remove the USB hub and then install a supported one Imaging unit low 84 xy You may need to order an imaging ...

Page 176: ...roperly in the tray Make sure the correct paper size and type are specified in Print Properties or in the Print dialog Make sure the paper size and type settings are specified in the Paper menu on the printer control panel Make sure the paper size is correctly set For example if the MP Feeder Size is set to Universal then make sure the paper is large enough for the data being printed Cancel the pr...

Page 177: ...l the specified tray 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Cancel the print job Reset the active bin Insufficient memory for Flash Memory Defragment operation 37 Try one or more of the following From the printer control panel press to stop the defragmentation and continue printing Delete fonts macros and other data in the printer memory From t...

Page 178: ...Install additional printer memory Load staples Try one or more of the following Replace or insert the specified staple cartridge in the finisher For more information see the Replacing supplies section of the User s Guide From the printer control panel press to clear the message and continue printing Cancel the print job Load paper source with custom string orientation Try one or more of the follow...

Page 179: ...nnot find a tray that has the correct size of paper then it prints from the default paper source Cancel the current job Load paper source with paper type paper size orientation Try one or more of the following Load the tray or feeder with the correct size and type of paper From the printer control panel press to clear the message and continue printing Note If the printer finds a tray that has the ...

Page 180: ...lly selected tray Cancel the current job Load Manual Feeder with paper type paper size orientation Try one or more of the following Load the feeder with the correct size and type of paper From the printer control panel press to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selec...

Page 181: ... non Dell supply or part installed in the printer Your Dell printer is designed to function best with genuine Dell supplies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components All life indicators are designed to function with Dell supplies and parts and may deliver unpredictable results if third party supplies or p...

Page 182: ...to clear the message and continue printing If the printer cannot find the requested font then navigate to Settings Settings Print Settings PPDS menu Best Fit On The printer finds a similar font and reformats the affected text Cancel the current print job Paper changes needed Try one or more of the following From the printer control panel select Prompt for each page to continue printing Select Use ...

Page 183: ...ter control panel press to clear the message and print without using the specified bin Reattach bins x y Try one or more of the following Turn off the printer and then turn it back on Reattach the specified bins 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the specified bins 4 Reattach the bins 5 Connect the power cord to a properly grounded electrical outlet ...

Page 184: ...struction sheet that came with the part Reinstall missing or unresponsive imaging unit 31 xy Try one or more of the following Check if the imaging unit is missing If missing install the imaging unit For information on installing the imaging unit see the Replacing supplies section of the User s Guide If the imaging unit is installed then remove the unresponsive imaging unit and then reinstall it No...

Page 185: ...or visit our Web site Replace defective imaging unit 31 xy Replace the defective imaging unit to clear the message For more information see the instruction sheet that came with the supply Note If you do not have a replacement imaging unit then see the Ordering supplies section of the User s Guide or visit our Web site Replace imaging unit 0 estimated pages remain 84 xy Replace the imaging unit to ...

Page 186: ...nstruction sheet that came with the part Replace unsupported imaging unit 32 xy Remove the imaging unit and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement imaging unit then see the Ordering supplies section...

Page 187: ...one or more of the following From the printer control panel press to clear the message and continue printing Note The printer discards any data received through the USB port From the printer control panel set USB Buffer to Auto Supply needed to complete job A supply needed to complete the job is missing Cancel the current job Too many bins attached 58 1 Turn off the printer 2 Unplug the power cord...

Page 188: ... supported paper size Unformatted flash detected 53 Try one or more of the following From the printer control panel press to stop the defragmentation and continue printing Format the flash memory device Note If the error message remains then the flash memory device may be defective and need to be replaced Unsupported disk An unsupported disk has been inserted Remove the unsupported disk and then i...

Page 189: ...rn on the printer Step 2 Check if the printer is in Sleep mode or Hibernate mode Is the printer in Sleep mode or Hibernate mode Press the Sleep button to wake the printer from Sleep mode or Hibernate mode Go to step 3 Step 3 Check if one end of the power cord is plugged into the printer and the other to a properly grounded electrical outlet Is the power cord plugged into the printer and a properly...

Page 190: ... the printer and the other to the computer print server option or other network device Is the printer cable securely attached to the printer and the computer print server option or other network device Go to step 9 Connect the printer cable securely to the printer and the computer print server option or other network device Step 9 Makesuretoinstallallhardwareoptionsproperlyandremoveanypacking mate...

Page 191: ...r guides are aligned against the edges of the paper Make sure the paper is below the maximum paper fill indicator Check if you are printing on a recommended paper size and type Check if the paper or specialty media meets specifications and is not damaged b Insert the tray properly Note Press the paper stack down while inserting the tray Does the tray operate properly The problem is solved Go to st...

Page 192: ...then wait for about 10 seconds and then turn on the printer Does the internal option operate correctly The problem is solved Go to step 2 Step 2 Check if the internal option is properly installed in the controller board a Turnofftheprinterusingthepowerswitch andthenunplugthepower cord from the electrical outlet b Make suretheinternal optionisinstalledintheappropriateconnector in the controller boa...

Page 193: ...atures list Go to step 2 Check if the internal print server is supported by the printer Note An internal print server from another printer may not work with this printer Step 2 Check the cable and the internal print server connection Use the correct cable and then check if it is securely connected to the internal print server Does the internal print server operate correctly The problem is solved C...

Page 194: ...ble options in the printer driver on page 35 Is the tray available in the printer driver Go to step 5 Manually add the tray in the printer driver Step 5 Check if the option is selected a From the application you are using select the option For Mac OS X version 9 users make sure the printer is set up in Chooser b Resend the print job Is the tray working The problem is solved Contact technical suppo...

Page 195: ...face card is listed in the Installed Features list Is the USB or parallel interface card listed in the Installed Features list Go to step 2 Check if you have a supported USB or parallel interface card Note A USB or parallel interface card from another printer may not work on this printer Step 2 Check the cable and the USB or parallel interface card connection Use the correct cable and then make su...

Page 196: ... to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do paper jams still occur frequently Go to step 3 The problem is solved Step 3 a Reviewthetips onavoidingjams For moreinformation see Avoiding jams on page 152 b Follow the recommendations and then res...

Page 197: ...f you are printing PDF files then generate a new file and then print it again Did the jobs print The problem is solved Go to step 3 Step 3 a Increase the printer memory Do one or more of the following Delete some print jobs Install additional printer memory b Resend the print job Did the jobs print The problem is solved Contact technical support Envelope seals when printing Action Yes No a Use env...

Page 198: ...The problem is solved Step 4 Check if the flash drive is supported For more information on tested and approved USB flash drives see Supported flash drives and file types on page 73 Does the error message still appear Go to step 5 The problem is solved Step 5 Check if the USB port is disabled by the system support person Does the error message still appear Contact technical support The problem is s...

Page 199: ...the paper type b Resend the print job Did the job print from the correct tray or on the correct paper The problem is solved Go to step 4 Step 4 a Check if the trays are not linked b Resend the print job Did the job print from the correct tray or on the correct paper The problem is solved Contact technical support Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the print...

Page 200: ...e OK OK Do the files print The problem is solved Contact technical support Print job takes longer than expected Action Yes No Step 1 Change the environmental settings of the printer a From the printer control panel navigate to Settings General Settings b Select Eco Mode or Quiet Mode and then select Off Note Disabling Eco Mode or Quiet Mode may increase the consumption of energy or supplies or bot...

Page 201: ...e printer for each document that you want to print b Resend the print job Do the jobs print The problem is solved Go to step 2 Step 2 a Check if the printer is plugged in and turned on and if Ready appears on the printer display b Resend the print job Do the jobs print The problem is solved Go to step 3 Step 3 Ifanerror messageappearsontheprinterdisplay thenclearthemessage Note The printer continu...

Page 202: ...ting using narrow paper the printer prints at a reduced speed to prevent damage to the fuser The printer speed may be reduced when printing for long periods of time or printing at elevated temperatures Action Yes No a Make sure the size of the paper loaded in the tray matches the fuser type Note To identify the fuser type view the label on the fuser b Resend the print job Does the print speed incr...

Page 203: ...the paper loaded in the trays to be linked Note The paper size and type must match for trays to be linked b Resend the print job Do the trays link correctly The problem is solved Contact technical support Unexpected page breaks occur Action Yes No Step 1 Adjust the print timeout settings a From the printer control panel navigate to Settings General Settings Timeouts Print Timeout b Select a higher...

Page 204: ...ter Go to step 2 Select a font that is supported by the printer Step 2 Check if the fonts installed on the computer are supported by the printer Are the fonts installed on the computer supported by the printer The problem is solved Contact technical support Clipped pages or images Leading edge Trailing edge ABCDE ABCDE ABCDE Action Yes No Step 1 a Move the width and length guides in the tray to th...

Page 205: ...e clipped Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge 2 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Install the imaging unit and then the cartridge b Resend the print job Is the page or image clipped Conta...

Page 206: ...er cartridge b Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems c Install the imaging unit and then the cartridge d Resend the print job Did the gray background disappear from the prints The problem is solved Go to step 3 Step 3 Replace the imaging unit and then resen...

Page 207: ...ential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Do horizontal voids appear on prints Go to step 4 The problem is solved Step 4 Replace the imaging unit and then resend the print job Do horizontal voids appear on prints Contact ...

Page 208: ...gth guides in the tray to the correct positions for the size of the paper loaded Are the width and length guides positioned correctly Go to step 2 Adjust the width and length guides Step 2 From the printer control panel set thepaper type and weight inthe Paper menu to match the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Go to step 3 Spe...

Page 209: ...ter control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Do the printer settings match the type and weight of the paper loaded in the tray Go to step 3 Specify the paper size and type from the tray settings to match the paper loaded in the tray Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or fro...

Page 210: ... Quality menu on the printer control panel reduce the toner darkness Note 8 is the factory default setting b Resend the print job Is the print still too dark Go to step 2 The problem is solved Step 2 a From the printer control panel set the paper type texture and weight in the Paper menu to match the paper loaded in the tray b Resend the print job Is the tray set to the type texture and weight of ...

Page 211: ...ou are printing on Go to step 5 Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the print still too dark Go to step 6 The problem is solved Step 6 Replace the imaging unit and then resend the print job Is the print still too dark Contact technical support The problem is solved P...

Page 212: ...in the Paper Texture menu to match the paper you are printing on Go to step 5 Step 5 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the print still too light Go to step 6 The problem is solved Step 6 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then th...

Page 213: ... still printing blank pages Go to step 2 The problem is solved Step 2 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the...

Page 214: ...e print job Is the printer printing solid black pages Go to step 2 The problem is solved Step 2 Replace the imaging unit and then resend the print job Is the printer printing solid black pages Contact technical support The problem is solved Repeating defects appear on prints Action Yes No Step 1 a Replace the imaging unit if the distance between the defects is equal to any of the following 47 8 mm...

Page 215: ...paper type and weight in the tray Step 2 From the printer control panel set thepaper type and weight inthe Paper menu to match the paper loaded in the tray Is the tray set to the type and weight of the paper loaded Go to step 3 Change the paper loaded in the tray to match the paper type and weight specified in the tray settings Step 3 a Depending on your operating system specify the paper type and...

Page 216: ...solved Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Yes No Step 1 a Depending on your operating system specify the tray or feeder from Printing Preferences or the Print dialog b Resend the print job Do streaked horizontal lines appear on prints Go to step 2 The problem is solved Step 2 From the printer control panel set thepaper type and weight inthe Paper menu to match the ...

Page 217: ...int quality problems 2 Install the imaging unit and then the cartridge b Resend the print job Do streaked horizontal lines appear on prints Go to step 5 The problem is solved Step 5 Replace the imaging unit and then resend the print job Do streaked horizontal lines appear on prints Contact technical support The problem is solved Streaked vertical lines appear on prints ABCDE ABCDE ABCDE Leading ed...

Page 218: ...y Store paper in its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Go to step 4 The problem is solved Step 4 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality prob...

Page 219: ...n Yes No Replace the imaging unit and then resend the print job Do toner specks appear on prints Contact technical support The problem is solved Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Yes No Step 1 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more t...

Page 220: ...ettings to match the paper loaded in the tray Step 2 Check if you are printing on paper with texture or rough finishes Are you printing on textured or rough paper From the Paper menu on the printer control panel set the paper texture Go to step 3 Step 3 a From the Paper Weight menu on the printer control panel set Heavy Weight to Heavy b Resend the print job Does the toner rub off Go to step 4 The...

Page 221: ...job Do vertical voids appear on prints Go to step 2 The problem is solved Step 2 a From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray b Resend the print job Do vertical voids appear on prints Go to step 3 The problem is solved Step 3 Check if you are using a recommended type of paper a Load the specified tray or feeder with a recomm...

Page 222: ... Make sure the printer IP address is correct View the printer IP address From the printer home screen From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Is the printer IP address correct Go to step 2 Type the corre...

Page 223: ...ort person Step 6 Access the Embedded Web Server again by typing the correct IP address in the address field Did the Embedded Web Server open The problem is solved Contact technical support Contacting technical support When you call technical support describe the problem you are experiencing the message on the display and the troubleshooting steps you have already taken to find a solution You need...

Page 224: ...tware Peripherals DellWare ReadyWare and Custom Factory Integration CFI DellPlus Contacting Dell You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific count...

Page 225: ...factures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your printer refer to the Product Information Guide Appendix 225 ...

Page 226: ...ustom string load orientation 172 Change paper source to custom type name load orientation 173 Change paper source to paper size load orientation 173 Change paper source to paper type paper size load orientation 173 Check tray x connection 173 checking an unresponsive printer 189 checking status of parts and supplies 138 checking the status of parts and supplies 138 checking the virtual display us...

Page 227: ...de 131 printer display brightness adjusting 131 Quiet mode 129 Sleep mode 130 erasing hard disk memory 135 erasing non volatile memory 134 erasing volatile memory 134 Error reading USB drive Remove USB 175 Error reading USB hub Remove hub 175 Ethernet network preparing to set up for Ethernet printing 36 Ethernet network setup using Macintosh 36 using Windows 36 Ethernet networking Macintosh 36 Win...

Page 228: ...e name orientation 179 Load paper source with paper size orientation 179 Load paper source with paper type paper size orientation 179 Load Manual Feeder with custom string orientation 179 Load Manual Feeder with custom type name orientation 180 Load Manual Feeder with paper size orientation 180 Load Manual Feeder with paper type paper size orientation 180 Load staples 178 loading 2100 sheet tray 4...

Page 229: ...sher 169 in the tray 163 inside the printer 156 Paper Loading menu 86 Paper Size Type menu 80 paper sizes supported 68 Paper Texture menu 83 paper types supported 67 Paper Weight menu 85 paper weights supported 67 Parallel x menu 98 Parallel port x disabled 56 182 parts checking status 138 checking using the Embedded Web Server 138 parts and supplies status of checking on printer control panel 138...

Page 230: ...ging unit mismatch 41 xy 172 Change paper source to custom string load orientation 172 Change paper source to custom type name load orientation 173 Change paper source to paper size load orientation 173 Change paper source to paper type paper size load orientation 173 Check tray x connection 173 Close door or insert cartridge 174 Close front door 174 Complex page some data may not have printed 39 ...

Page 231: ...ported option in slot x 55 188 Unsupported USB hub please remove 175 USB port x disabled 56 189 printer options troubleshooting internal option is not detected 192 internal print server 193 Internal Solutions Port 194 tray problems 193 USB parallel interface card 195 printer options troubleshooting 2100 sheet tray problems 191 printer problems solving basic 189 printer security information on 136 ...

Page 232: ...g 44 Standard Network menu 91 Standard network software error 54 187 standard tray loading 44 Standard USB menu 97 Standard USB port disabled 56 187 staple cartridge replacing 145 statement of volatility 133 Status Monitor Center accessing 149 status of parts and supplies checking 138 Stop or Cancel button printer control panel 12 storing paper 67 supplies 140 storing print jobs 75 streaked horizo...

Page 233: ...er fog or background shading appears on prints 219 toner rubs off 220 toner specks appear on prints 219 transparency print quality is poor 219 uneven print density 221 white streaks on a page 221 troubleshooting printer options 2100 sheet tray problems 191 internal option is not detected 192 internal print server 193 Internal Solutions Port 194 tray problems 193 USB parallel interface card 195 tro...

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