Dell Alienware 13 R3 Page 3 Service Manual Download

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Contents

Chapter 1: Before working inside your computer...................................................................................8

Chapter 2: After working inside your computer................................................................................... 11

Chapter 3: Removing the base cover..................................................................................................... 12

Procedure............................................................................................................................................................................12

Chapter 4: Replacing the base cover..................................................................................................... 14

Procedure............................................................................................................................................................................14

Chapter 5: Removing the wireless card.................................................................................................15

Prerequisites........................................................................................................................................................................15
Procedure............................................................................................................................................................................15

Chapter 6: Replacing the wireless card................................................................................................. 16

Procedure............................................................................................................................................................................16
Post-requisites.....................................................................................................................................................................16

Chapter 7: Removing the solid-state drive............................................................................................17

Prerequisites........................................................................................................................................................................ 17
Procedure............................................................................................................................................................................ 17

Chapter 8: Replacing the solid-state drive............................................................................................18

Procedure............................................................................................................................................................................18
Post-requisites.....................................................................................................................................................................18

Chapter 9: Removing the memory modules.......................................................................................... 19

Prerequisites........................................................................................................................................................................19
Procedure............................................................................................................................................................................19

Chapter 10: Replacing the memory modules........................................................................................ 20

Procedure........................................................................................................................................................................... 20
Post-requisites....................................................................................................................................................................20

Chapter 11: Removing the rear-I/O cover............................................................................................ 21

Prerequisites........................................................................................................................................................................21
Procedure............................................................................................................................................................................21

Summary of Contents for Alienware 13 R3

Page 1: ...Alienware 13 R3 Service Manual Regulatory Model P81G Regulatory Type P81G001 November 2022 Rev A02 ...

Page 2: ...information that helps you make better use of your product CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death ...

Page 3: ...ng the wireless card 15 Prerequisites 15 Procedure 15 Chapter 6 Replacing the wireless card 16 Procedure 16 Post requisites 16 Chapter 7 Removing the solid state drive 17 Prerequisites 17 Procedure 17 Chapter 8 Replacing the solid state drive 18 Procedure 18 Post requisites 18 Chapter 9 Removing the memory modules 19 Prerequisites 19 Procedure 19 Chapter 10 Replacing the memory modules 20 Procedur...

Page 4: ...e coin cell battery 27 Procedure 27 Post requisites 27 Chapter 17 Removing the heat sink assembly 28 Prerequisites 28 Procedure 28 Chapter 18 Replacing the heat sink assembly 29 Procedure 29 Post requisites 29 Chapter 19 Removing the battery 30 Prerequisites 30 Procedure 30 Chapter 20 Replacing the battery 31 Procedure 31 Post requisites 31 Chapter 21 Removing the touchpad 32 Prerequisites 32 Proc...

Page 5: ...pter 28 Replacing the power adapter port 42 Procedure 42 Post requisites 42 Chapter 29 Removing the power button board 43 Prerequisites 43 Procedure 43 Chapter 30 Replacing the power button board 44 Procedure 44 Post requisites 44 Chapter 31 Removing the keyboard 45 Prerequisites 45 Procedure 45 Chapter 32 Replacing the keyboard 47 Procedure 47 Post requisites 47 Chapter 33 Removing the display as...

Page 6: ...mera cable 57 Prerequisites 57 Procedure 57 Chapter 40 Replacing the camera cable 59 Procedure 59 Post requisites 59 Chapter 41 Removing the camera 60 Prerequisites 60 Procedure 60 Chapter 42 Replacing the camera 61 Procedure 61 Post requisites 61 Chapter 43 Removing the display panel 62 Prerequisites 62 Procedure 62 Chapter 44 Replacing the display panel 64 Procedure 64 Post requisites 64 Chapter...

Page 7: ...re 70 Post requisites 70 Chapter 49 BIOS overview 71 Entering the BIOS setup program 71 Timing key sequences 71 System setup options 71 Clearing BIOS System Setup and System passwords 74 Clearing CMOS settings 74 Updating the BIOS in Windows 75 Boot menu 75 Boot menu enhancements 75 Chapter 50 Diagnostics 76 Chapter 51 Updating the BIOS in Windows 77 Chapter 52 Getting help and contacting Alienwar...

Page 8: ...omputer read the safety information that is shipped with your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance WARNING Disconnect your computer from all power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting your computer to an ...

Page 9: ... Recommended tools The procedures in this document may require the following tools Phillips screwdriver 1 Plastic scribe Screw list Table 1 Screw list Component Secured to Screw type Quantity Screw image Wireless card Computer base M2x3 1 Solid state drive Computer base M2x3 1 Rear I O cover Palm rest assembly M2 5x6L 2 Computer base Palm rest assembly M2x3 1 Computer base Palm rest assembly M2 5x...

Page 10: ...ew type Quantity Screw image Display assembly Palm rest assembly M2 5x6L 4 Display panel Display back cover and antenna assembly M1 6x2 4 Display hinges Display back cover and antenna assembly M2 5x2 0L 8 USB Type C port bracket System board M2 5x6L 2 10 ...

Page 11: ...nsure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 11 ...

Page 12: ... computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Procedure 1 Loosen the five captive screws that secure the base cover to the computer base 2 Using a plastic scribe gently pry the base cover to release the tabs on the base cover from the slots on the computer base 3 Lift the base cover off the computer base 4 Us...

Page 13: ...5 Press and hold the power button for five seconds to ground the system board 13 ...

Page 14: ...the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Procedure 1 Connect the battery cable to the system board 2 Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place 3 Tighten the five captive screws that secure the base ...

Page 15: ...ide your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Remove the screw M2x3 that secures the wireless card and bracket to the computer base 2 Lift the wireless card bracket off the wireless card 3 Disconnect the antenna cables from the wireless car...

Page 16: ...it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Slide the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cable color scheme Connectors on the wireless card Antenna cable color Auxilia...

Page 17: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Remove the screw M2x3 that secures the ...

Page 18: ... are fragile Exercise care when handling the solid state drive Topics Procedure Post requisites Procedure NOTE Adhere the thermal pad on the copper foil area if the thermal pads are shipped with the solid state drive 1 Align the notch on the solid state drive with the tab on the solid state drive slot and slide the solid state drive into the solid state drive slot 2 Press the other end of the soli...

Page 19: ...structions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Using your fingertips carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 2 Slide and remove the memory...

Page 20: ...r computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the notch on the memory module with the tab on the memory module slot and slide the memory module firmly into the slot at an angle 2 Press the memory module down until it clicks into place NOTE If you do not hear the click remove...

Page 21: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure 1 Remove the two screws M2 5x6L that secure the rear I O cover to the palm rest assembly 2 Using a plastic scribe gently release the tabs that secure rear I O cover to the computer base 3 ...

Page 22: ... instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Slide the rear I O cover into the slots on the computer base and snap the rear I O cover into place 2 Replace the two screws M2 5x6L that secure the rear I O cover to the palm rest assembly Post...

Page 23: ...ompliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the solid state drive 3 Remove the wireless card 4 Remove the rear I O cover Procedure 1 Remove the eleven M2 5x6L screws that secure the computer base to the palm rest assembly 2 Remove the M2x3 screw that secures the computer base to the palm rest assembly 3 Rem...

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Page 25: ...w dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the computer base with the screw holes on the palm rest assembly 2 Replace the two M2 5x6L screws that secure the computer base to the palm rest assembly 3 Replace the M2x3 screw that secures the computer base to the palm rest assembly 4 Replace the eleven M2 5x6L screws that secure the computer ...

Page 26: ...ell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the rear I O cover 5 Remove the compute...

Page 27: ...er working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Adhere the coin cell battery to the palm rest assembly 2 Connect the coin cell battery cable to the system board Post requisites 1 Replace the computer base 2 Replace the rear I O cover 3 Replace the solid state dr...

Page 28: ...l before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the rear I O cover 5 Remove the computer base Procedure 1 D...

Page 29: ... fan and heat sink assembly is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Topics Procedure Post requisites Procedure 1 Align the screw holes on the heat sink assembly with the screw holes on the system board 2 In sequential order indicated on the heat sink assembly replace the seven screws M2x3 that secure the heat sink assembly to the sy...

Page 30: ...s in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the rear I O cover 5 Remove the computer base Procedure 1 Peel off the keyboard connector from the battery 2 Lift t...

Page 31: ...e the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure CAUTION Ensure the keyboard and keyboard backlit cables are not under the battery 1 Using the alignment post place the battery on the palm rest assembly 2 Adhere the keyboard connector that secures the battery to the palm rest assembly Post requisites 1 Replace the computer base 2...

Page 32: ...requisites Procedure Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the rear I O cover 5 Remove the computer base 6 Remove the battery Procedure 1 Open the latches and disconnect the touch pad cable from the system board and touch pad 2 Peel off the touch pad cable from the touch pad bracket 3 Open the latch and disconnect the touch pad but...

Page 33: ...6 Lift the touch pad off the palm rest assembly 33 ...

Page 34: ...g the alignment posts on the palm rest assembly place the touch pad on the palm rest assembly 2 Align the screw holes on the touch pad bracket with the screw holes on the palm rest assembly 3 Replace the five screws M2x3 that secure the touch pad bracket to the palm rest assembly 4 Slide the touch pad buttons cable into the respective connector on the touch pad and close the latch to secure the ca...

Page 35: ...ram You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the ...

Page 36: ... and disconnect the keyboard cable from the system board 10 Open the latch and disconnect the keyboard backlight cable from the system board 11 Open the latch and disconnect the touch pad cable from the system board 12 Remove the screw M2 5x6L that secures the USB Type C port bracket to the system board and lift the USB Type C port bracket off the system board 13 Remove the two screws M2 5x6L that...

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Page 38: ...n the screw hole on the USB Type C port bracket with the screw hole on the system board on the back and right side of your computer 4 Replace the screw M2 5x6L that secures the USB Type C port bracket to the system board on the back and right side of your computer 5 Slide the touch pad cable into the connector on the system board and close the latch to secure the cable 6 Slide the keyboard backlig...

Page 39: ...uisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the memory modules 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the battery 9 Remove the heat sink assembly 10 Remove the system board Procedure 1 Remove the screw M2x3 that secures the speaker to the palm rest assembly 2 Lift the left speaker off the...

Page 40: ... palm rest assembly 2 Route the speaker cable through the routing guides on palm rest assembly NOTE Move the keyboard and keyboard backlit cables out of the way 3 Using the alignment posts place the left speaker on the palm rest assembly 4 Adhere the tape that secures the speaker cable to the palm rest assembly 5 Replace the screw M2x3 that secures the speaker to the palm rest assembly Post requis...

Page 41: ...at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the memory modules 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the heat sink assembly 9 Remove the battery 10 Remove the system board Procedure 1 Lift the power adapter port b...

Page 42: ...ry_compliance Topics Procedure Post requisites Procedure 1 Slide the power adapter port into the slot on the palm rest assembly 2 Place the power adapter port bracket on the power adapter port 3 Route the power adapter port cable through the routing guides on the palm rest assembly Post requisites 1 Replace the system board 2 Replace the battery 3 Replace the heat sink assembly 4 Replace the coin ...

Page 43: ...latory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the memory modules 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the heat sink assembly 9 Remove the battery 10 Remove the system board Procedure 1 Remove the two screws M2x3 that secure the power ...

Page 44: ...re 1 Using the alignment posts place the power button board on the palm rest assembly 2 Adhere the power button board cable to the palm rest assembly 3 Align the screw holes on the power button board with the screw holes on the palm rest assembly 4 Replace the two screws M2x3 that secure the power button board to the palm rest assembly Post requisites 1 Replace the system board 2 Replace the batte...

Page 45: ... the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the memory modules 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the heat sink assembly 9 Remove the battery 10 Remove the system board 11 Remove the speakers 12 Remove the power button board Procedure 1 Remove the eight screws M2x3 that secure the keyboard bracket to...

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Page 47: ... the tabs on the keyboard into the slots on the palm rest assembly 2 Align the tabs on the palm rest assembly to the slots on the keyboard bracket and snap into place 3 Align the screw holes on the keyboard bracket with the screw holes on the palm rest assembly 4 Replace the eight screws M2x3 that secure the keyboard bracket to the palm rest assembly Post requisites 1 Replace the power button boar...

Page 48: ...ocedure Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the memory modules 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the heat sink assembly 9 Remove the battery 10 Remove the system board Procedure 1 Remove the antenna cables from the routing guides on the palm rest assembly 2 Remove the l...

Page 49: ...at secure the display assembly to the palm rest assembly 6 Lift the display assembly off the palm rest assembly 7 Remove the cables from the routing holes on the palm rest assembly 8 Place the display assembly on a clean flat surface 49 ...

Page 50: ...es on the display hinges with the screw holes on the palm rest assembly 3 Replace the four screws M2 5x6L that secure the display assembly to the palm rest assembly 4 Turn the computer over 5 Route the display cable through the routing guides on the palm rest assembly 6 Route the logo board cable through the routing guides on the palm rest assembly 7 Route the antenna cables through the routing gu...

Page 51: ...compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the memory modules 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the heat sink assembly 9 Remove the battery 10 Remove the system board 11 Remove the speakers 12 Remove the touch pad 13 Remove the display...

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Page 53: ...atory_compliance Topics Procedure Post requisites Procedure Place the palm rest on a flat surface Post requisites 1 Replace the power button board 2 Replace the power adapter port 3 Replace the keyboard 4 Replace the display assembly 5 Replace the touch pad 6 Replace the speakers 7 Replace the system board 8 Replace the battery 9 Replace the heat sink assembly 10 Replace the coin cell battery 11 R...

Page 54: ...display 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the memory modules 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the battery 9 Remove the heat sink assembly 10 Remove the system board 11 Remove the display assembly Procedure 1 Using your fingertips carefully pry up the inside edges of the display be...

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Page 56: ... the logo board cable to the logo board 3 Adhere the tape that secures the logo board cable to the logo board 4 Slide the alien head logo board cable into the logo board and close the latch to secure the cable 5 Carefully turn the display bezel over 6 Align the display bezel with the display back cover and antenna assembly and gently snap the display bezel into place Post requisites 1 Replace the ...

Page 57: ...aptops with a non touch screen display 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the memory modules 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the heat sink assembly 9 Remove the battery 10 Remove the system board 11 Remove the display assembly 12 Remove the display bezel 13 Remove the display pane...

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Page 59: ...ocedure Post requisites Procedure 1 Route the camera cable through the routing guides on the display back cover and antenna assembly 2 Connect the camera cable to the camera module Post requisites 1 Replace the display hinges 2 Replace the display panel 3 Replace the display bezel 4 Replace the display assembly 5 Replace the system board 6 Replace the battery 7 Replace the heat sink assembly 8 Rep...

Page 60: ...1 Remove the base cover 2 Remove the wireless card 3 Remove the memory modules 4 Remove the solid state drive 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the battery 9 Remove the system board 10 Remove the display assembly 11 Remove the display bezel Procedure 1 Using a plastic scribe pry the camera module from the display back cover and antenna a...

Page 61: ...opics Procedure Post requisites Procedure 1 Using the alignment posts adhere the camera module to the display back cover and antenna assembly 2 Connect the camera cable to the camera module 3 Adhere the tape that secures the camera cable to the camera module Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the system board 4 Replace the battery 5 Replace the coi...

Page 62: ...rerequisites NOTE These instructions are applicable only for laptops with a non touch screen display 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the memory modules 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the heat sink assembly 9 Remove the battery 10 Remove the system board 11 Remove the display a...

Page 63: ...3 Peel the tape that secures the display cable to the display panel 4 Open the latch and disconnect the display cable from the display panel 5 Lift the display panel off the display back cover 63 ...

Page 64: ... display cable to the display panel 3 Turn the display panel over and gently place it on the display back cover CAUTION Ensure that no cables are under the display panel 4 Align the screw holes on the display panel with the screw holes on the display back cover and antenna assembly 5 Replace the four screws M1 6x2 that secure the display panel to the display back cover and antenna assembly Post re...

Page 65: ...ons are applicable only for laptops with a non touch screen display 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the memory modules 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the heat sink assembly 9 Remove the battery 10 Remove the system board 11 Remove the display assembly 12 Remove the display bez...

Page 66: ...enna assembly 5 Remove the antenna cables from the routing guide on the display back cover and antenna assembly 6 Remove the eight screws M2 5x2 0L that secure the hinges to the display back cover and antenna assembly 7 Lift the hinges from the display back cover and antenna assembly 66 ...

Page 67: ...the display back cover and antenna assembly 3 Route the antenna cables through the routing guides on the display back cover and antenna assembly 4 Route the logo board cable through the routing guides on the display back cover and antenna assembly 5 Route the display cable through the routing guides on the display back cover and antenna assembly 6 Place the hinge caps on the display hinges and pre...

Page 68: ...requisites NOTE These instructions are applicable only for laptops with a non touch screen display 1 Remove the base cover 2 Remove the wireless card 3 Remove the solid state drive 4 Remove the memory modules 5 Remove the rear I O cover 6 Remove the computer base 7 Remove the coin cell battery 8 Remove the heat sink assembly 9 Remove the battery 10 Remove the system board 11 Remove the display ass...

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Page 70: ...ry_compliance Topics Procedure Post requisites Procedure Place the display back cover and antenna assembly on a clean and flat surface Post requisites 1 Replace the camera 2 Replace the camera cable 3 Replace the display hinges 4 Replace the display panel 5 Replace the display bezel 6 Replace the display assembly 7 Replace the system board 8 Replace the battery 9 Replace the heat sink assembly 10 ...

Page 71: ...ases a keyboard error message is displayed on the screen and you cannot restart your computer with the Ctrl Alt Del key combination To prevent the keyboard from locking wait until the keyboard is initialized completely The keyboard is initialized if one of the following occurs The keyboard lights flash The F2 Setup prompt appears at the top right corner of the screen during boot System setup optio...

Page 72: ...namically based on the processor load Default Enabled Virtualization Allows you to enable or disable the Intel Virtualization technology Default Enabled VT for Direct I O Specify whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I O Integrated NIC Allows you to enable or disable the on board LAN controller ...

Page 73: ...from certain corrupted BIOS conditions from a recovery file on the user primary hard drive Default Enabled Performance Options SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool Table 5 Security tab Security Unlock Setup Status Displays if the setup status is unlocked Admin Password St...

Page 74: ...vailable second boot option Boot Option 3 Displays the available third boot option Table 7 Exit tab Exit Save Changes and Reset Allows you to exit system setup and save your changes Discard Changes and Reset Allows you to exit system setup and load previous values for all system setup options Restore Defaults Allows you to restore default values for all system setup options Discard Changes Allows ...

Page 75: ... In the Category drop down list select BIOS 6 Select the latest version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file icon and follow the on screen instructions For more information see knowledge base article 000124211 at www dell com support Boot men...

Page 76: ...he computer is turned off indicating no memory or RAM is detected The following table shows different light patterns and what they indicate Table 8 Diagnostics Light Pattern Problem description 2 1 CPU failure 2 2 System board BIOS and ROM failure 2 3 No memory or RAM detected 2 4 Memory or RAM failure 2 5 Invalid memory installed 2 6 System board or chipset error 2 7 LCD failure 3 1 CMOS battery ...

Page 77: ...owse for your computer model 3 Click Drivers Downloads Expand Find drivers 4 Select the operating system installed on your computer 5 In the Category drop down list select BIOS 6 Select the latest version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file ...

Page 78: ...oubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www alienware com gamingservices VR Support www dell com VRsupport Videos providing step by step instructions to service your computer www youtube com alienwareservices Contacting Alienware To contact Alienware for sales technical support or customer service issu...

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