Dell 964 All In One Photo Printer Owner'S Manual Download Page 98

Page: 98 / 136

Troubleshooting

upp

ort

.del

com

Right
cartridge
incorrect

The wrong ink cartridge is installed in the right
cartridge carrier.

Remove the cartridge, and
install the correct Color
cartridge for your printer. For
more information, see
"Replacing Ink Cartridges" on
page 83.

Cartridge
error

There is a problem with the ink cartridges or the
print heads.

• Reinstall the ink cartridges.

For more information, see
"Replacing Ink Cartridges"
on page 83.

• Disconnect and then

reconnect the printer
power cable.

Data error

Data error or incomplete data.

Press the Power button

reset, and then resend your
print job.

Scan error

Scan carrier error.

Turn off the printer, wait a few
seconds, and then turn on the
printer.

Paper feed
error

A paper feed error has occurred.

Check the paper paths for
obstructions, and then press

the Power button

to reset.

For more information, "Check
for a paper jam." on page 94.

Device Not
Supported.
Please
Disconnect

The attached device is not supported, or the
PictBridge-enabled digital camera is not set to
the correct USB mode.

Disconnect the device, or
check the USB mode setup.
Refer to the documentation
that came with your digital
camera for more information.

Communications
error message

The printer is not communicating with the
computer.

• Disconnect and then

reconnect the USB cable.

• Disconnect and then

reconnect the printer
power cable.

• Restart the computer.
• Remove and reinstall the

printer software. See
"Removing and
Reinstalling Software" on
page 81.

Error Message:

What it indicates:

Solution:

Summary of Contents for 964 All In One Photo Printer

Page 1: ... i e s s u p p o r t d e l l c o m Dell Photo All In One Printer 964 Owner s Manual Look Inside For Ordering Supplies About Your Printer Using the Printer Understanding the Printer Software Maintenance and Troubleshooting Photo 964 ...

Page 2: ...553 Belgium 02 713 1590 Mexico 001 866 851 1754 Canada 877 501 4803 Netherlands 020 674 4881 Chile 1230 020 3947 800 202874 Norway 231622 64 Portugal 21 4220710 Colombia 01800 9 155676 PRC 800 858 2425 Czech 420 225 372 711 Poland 022 579 59 65 Denmark 3287 5215 Puerto Rico 866 851 1760 Finland 09 2533 1411 Singapore 1800 394 7245 France 825387247 South Africa 0860 102 591 Germany 0800 2873355 Spa...

Page 3: ... and the DELL logo Dell Picture Studio and Dell Ink Management System are trademarks of Dell Inc Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its ...

Page 4: ...w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 5: ...ype Sensor 20 Loading Paper 22 Load Plain Paper Into the Paper Support 22 Load an Original Document Into the ADF 24 Placing Your Original Document on the Scanner Glass 25 Print Media Guidelines 26 Print Media Guidelines for the Paper Support 26 Paper Guidelines for the ADF 28 2 Printing Printing a Document 29 Printing Photos 29 Printing Borderless Photos 30 Printing Photos From a PictBridge Enable...

Page 6: ...ter 36 Printing a Banner 37 3 Copying Copying Documents Using the Operator Panel 39 Copying Documents Using Your Computer 39 Copying Photos Using the Operator Panel 40 Copying Photos Using Your Computer 40 Collating Copies Using the Operator Panel 41 Changing Copy Settings 42 4 Scanning Using the Operator Panel 43 Using the Printer Software 43 Scanning Photos 44 Scanning to Your Computer Over a Ne...

Page 7: ...the Printer Operator Panel 55 Send a Fax 55 Send a Broadcast Fax 56 Receive a Fax Automatically 57 Receive a Fax Manually 58 Receive a Fax With an Answering Machine Connected to the Printer 58 Sending a Fax From the Computer 59 Connecting Cables 59 What if I Have a Digital Subscriber Line DSL 59 Faxing Through the Printer Modem 60 Printer Setup Utility Tabs 61 Faxing Through the Computer Modem 62 ...

Page 8: ...ing the Software Using the Dell All In One Center 73 Using Printing Preferences 76 Using Dell Picture Studio 78 Using the Memory Card Manager 78 Dell Ink Management System 79 Removing and Reinstalling Software 81 7 Ink Cartridge Maintenance Replacing Ink Cartridges 83 Aligning Ink Cartridges 87 Cleaning the Ink Cartridge Nozzles 88 8 Troubleshooting Setup Problems 89 Computer Problems 89 Printer P...

Page 9: ...ated Order Status Service 102 Contacting Dell 102 10 Appendix U S Terms and Conditions of Sale 121 Limited Warranties and Return Policy 124 Limited Warranty for Dell Branded Hardware Products U S Only 124 Total Satisfaction Return Policy U S Only 127 Dell Printer Consumables Limited Warranties 128 Export Regulations 129 Dell Software License Agreement 129 Regulatory Notices 130 Index 133 ...

Page 10: ...10 Contents ...

Page 11: ...wer cable provided with this product or the manufacturer s authorized replacement power cable CAUTION If your product is not marked with this symbol it must be connected to an electrical outlet that is properly grounded Connect the power cable to an electrical outlet that is near the product and easily accessible To completely turn off the product the power cable must be removed from the power sou...

Page 12: ...12 CAUTION SAFETY INSTRUCTIONS w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 13: ...do need to connect your printer to a computer to print scan or use the Save Photos to my Computer function You do not need to connect your printer to a computer to make photocopies send faxes or print from memory cards or a PictBridge enabled camera NOTE The printer whether it is connected to a computer or not must be connected to a telephone line before you can send a fax NOTE If you use a DSL mo...

Page 14: ...ridges 3 Operator panel Panel on the printer you use to control copying scanning faxing and printing For more information see Using the Operator Panel on page 18 4 Paper input tray Where you load paper into the printer 5 Paper exit tray Tray that holds the paper as it exits the printer NOTE Pull the paper exit tray stop straight out to extend it 6 PictBridge connector The connector you use to conn...

Page 15: ...or photo flat while you scan it You can also pick up your original document after it has gone through the ADF here 9 ADF input tray Load original documents in the printer Recommended for scanning copying or faxing multiple page documents 10 Supplies Reorder Label To order ink cartridges or paper visit www dell com supplies 11 Express Service Code Identify your printer when you use support dell com...

Page 16: ...jack connector right side connector Remove the blue plug to connect additional devices such as a data fax modem telephone or answering machine to your printer NOTE If the phone communication is serial in your country such as Germany Sweden Denmark Austria Belgium Italy France and Switzerland you must remove the blue plug from the right connector and insert the supplied yellow terminator for your f...

Page 17: ...y displays the Initial Setup menu when you power on the printer for the first time Updating Settings You can update the time date language and country settings after initial setup by accessing the Setup menu 16 Power supply Supplies power to the printer NOTE The power supply is removable When the power supply is removed from the printer but remains plugged into a wall outlet an LED is illuminated ...

Page 18: ... can change settings using the Menu Select and Arrow buttons and initiate a scan copy or fax using the Start button The display features Printer status Messages Menus Photos stored on memory cards Number Part Purpose 1 LCD Liquid Crystal Display To show options available to you 2 Back To move back a menu level while navigating through the available menus on the display 3 Left arrow Decrease a numb...

Page 19: ...e line or get through an automated answering system NOTE Enter a pause only when you have already begun entering the number 9 Start Start a scan copy or fax job In photo mode print photos NOTE If you initiate a copy without specifying color or black and white color is used by default 10 Cancel Cancel a scan print or copy job in progress Exit a menu Clear a fax number or end a fax transmission and ...

Page 20: ...hat detects the following paper types Plain Transparency Glossy photo If you load one of these paper types the printer detects the paper type and automatically adjusts the Quality Speed settings NOTE Your printer cannot detect the paper size To choose paper size 1 With your document open click File Print 2 From the Print dialog box click Preferences or Properties depending on your program or opera...

Page 21: ...The Printing Preferences dialog box opens 3 Click the Print Setup tab 4 Select the paper type from the Media Type drop down menu 5 Click OK To turn off the automatic paper type sensor for all print jobs 1 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers 2 Right click the Dell Photo AIO Printer 964 icon 3 Click Prin...

Page 22: ...Your Printer w w w d e l l c o m s u p p o r t d e l l c o m Loading Paper Load Plain Paper Into the Paper Support 1 Lift the paper exit tray and extend the paper support 2 Insert paper into the paper input tray ...

Page 23: ...About Your Printer 23 3 Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper NOTE Do not force the paper into the printer 4 Lower the paper exit tray ...

Page 24: ... Print Media Guidelines for the Paper Support on page 26 Load an Original Document Into the ADF You can load up to 50 sheets of your original document text side up into the ADF for scanning copying and faxing The ADF is recommended for loading multiple page documents For more information see Paper Guidelines for the ADF on page 28 NOTE Do not load postcards photo cards photo paper or small images ...

Page 25: ...the Scanner Glass 1 Open the top cover 2 Place the original document face down on the scanner glass in the upper left corner To get a copy with portrait vertical orientation To get a copy with landscape horizontal orientation 3 Close the top cover Pho to 964 ...

Page 26: ...pport You squeeze and slide the paper guide to the left edge of the banner paper You use banner paper designed for inkjet printers NOTE You must select A4 Banner or Letter Banner paper size in Print Properties Failure to do so will cause a paper jam See Paper Problems on page 93 15 envelopes The print side of the envelopes faces down The envelopes are centered in the paper support The paper guides...

Page 27: ...paper NOTE You can load a single transparency into the paper support without removing plain paper You select Normal or Photo print quality The transparencies are centered in the paper support 35 sheets of labels The print side of the labels faces down into the paper support The top of the labels feeds into the printer first The paper guides rest against the right and left edges of the paper The pa...

Page 28: ...ions allowable 50 sheets of edge reinforced three hole copier media The document is loaded text side up The paper guide is against the edge of the paper Your paper size fits within the dimensions allowable 50 sheets of preprinted forms and letterhead media The document is loaded text side up The paper guide is against the edge of the paper Your paper size fits within the dimensions allowable You c...

Page 29: ...y a 2 sided printing option a specialized layout option or if you want to use Automatic Image Sharpening d After making the changes in Printing Preferences click OK at the bottom of the screen to return to the Print dialog box 5 Click OK or Print depending on the program or operating system Printing Photos 1 Load the photo paper with the print glossy side facing down For more information see Print...

Page 30: ...re the print side is facing down For more information see Print Media Guidelines for the Paper Support on page 26 2 Make sure you have a color cartridge and a photo cartridge sold separately installed For more information see Replacing Ink Cartridges on page 83 3 With your document open click File Print 4 To customize your print settings click Preferences Properties Options or Setup depending on t...

Page 31: ...for selection of the appropriate camera USB settings and PictBridge connection and usage information 3 Turn on your digital camera The printer automatically enters PictBridge mode 4 Refer to the instructions included with your camera to begin printing photos NOTE For many digital cameras there are two USB mode selections computer and printer or PTP For PictBridge printing the printer or PTP USB se...

Page 32: ...tFlash Type I and II Memory Stick Memory Stick PRO Memory Stick Duo Microdrive SmartMedia Secure Digital MultiMediaCard xD Picture Card Memory cards should be inserted with the label facing up The card reader has four slots to accommodate these media and a small light that blinks indicating the card is being read or is transmitting data NOTE Do not remove the card while it is being read Data corru...

Page 33: ...tically switches to Photo Mode 2 Press Select to access the Photo Mode menu 3 From the Photo Mode menu use the up or down Arrow buttons to scroll to Browse and Print Photos and then press Select 4 Press the left or right Arrow buttons to scroll through the photos on the media card or in the digital camera 5 Press Select to select a photo for printing Press the up or down Arrow buttons to specify t...

Page 34: ...igital camera Printing All Photos on Media Card or USB Key You can also print all photos on a media card without having to toggle through them 1 Insert a memory card or USB key The printer automatically switches to Photo Mode 2 Press Select to access the Photo Mode menu 3 From the Photo Mode menu use the up or down Arrow buttons to scroll to Print all photos and then press Select The Print All Pho...

Page 35: ...e number of copies to print NOTE You must specify more than one copy in order for the Collate Copies check box to become active 5 Select the Collate Copies check box 6 Click OK or Print Printing Last Page First 1 Make sure you have paper loaded in the paper support For help see Load Plain Paper Into the Paper Support on page 22 2 With your document open click File Print 3 Click Properties Options ...

Page 36: ...N up from the Layout drop down list 5 Select the number of pages to print on each page 6 Click OK 7 Click OK or Print depending on the program or operating system Printing an Image as a Multi page Poster 1 Make sure you have paper loaded in the paper support For help see Load Plain Paper Into the Paper Support on page 22 2 With your image open click File Print 3 Click Properties Options Setup or P...

Page 37: ...erences depending on the program or operating system The Printing Preferences dialog box opens 4 On the Advanced tab select Banner from the Layout drop down list 5 Click OK or Print depending on the program or operating system NOTE Once the printer begins printing wait until you can see the leading edge of the banner exiting the printer and then carefully unfold the paper down to the floor in fron...

Page 38: ...38 Printing w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 39: ... 5 Make any necessary changes to the copy settings 6 Press Start Copying appears on the display NOTE If you press Start without specifying a color selection the copy is printed in color by default Copying Documents Using Your Computer 1 Turn on your computer and printer and make sure they are connected 2 Load the paper For more information see Loading Paper on page 22 3 Open the top cover 4 Place ...

Page 40: ...p cover 3 Place the photo on the glass 4 Close the top cover 5 From the main menu use the up and down Arrow buttons to scroll to Copy and press Select 6 Use the up and down Arrow buttons to scroll to Quality and press Select 7 Use the up and down Arrow buttons to scroll to Photo and press Select 8 Press Start Copying Photos Using Your Computer 1 Turn on your computer and printer and make sure they...

Page 41: ...r settings click Copy Now Collating Copies Using the Operator Panel When you are using your printer without a computer you can print collated copies 1 Load paper in the paper support For help see Load Plain Paper Into the Paper Support on page 22 2 Load your original document For help see Load an Original Document Into the ADF on page 24 or Placing Your Original Document on the Scanner Glass 3 Fro...

Page 42: ...y 5 To make any changes click the following tabs 6 When you finish customizing your copy settings click OK and then click Copy Now Click this tab To Print Select the paper size and type Select borderless printing options Select the print quality Scan Select the color depth and scan resolution Auto crop the scanned image Image Enhancements Sharpen your blurry images Adjust the brightness of your im...

Page 43: ...onnected 2 Load your original document For help see Load an Original Document Into the ADF on page 24 or Placing Your Original Document on the Scanner Glass on page 25 3 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens 4 Click Preview Now to see your scanned image NOTE If the size of the scan found in the lower ri...

Page 44: ...computer 4 Click Preview Now to view your scanned image NOTE If the size of the scan found in the lower right of the preview window appears in red you do not have the system resources available to perform the scan at the resolution or size you have selected To correct this problem either reduce your resolution or the size of your scan area 5 Adjust the dotted lines to fit around the portion of the...

Page 45: ...s to scroll to Scan and press Select The printer automatically detects if it is connected to a network If it is connected to a network the Host Selection screen appears If it is not connected to a network the Scan Mode menu appears 5 From the Host Selection Screen choose the computer to which you want to send the document and press Select 6 Enter the four digit PIN number specified for the host co...

Page 46: ...en your printer is in Scan mode press the Start button The Dell All In One Center opens on your computer 3 From the Send scanned image to drop down menu select the program you want to use 4 From the Scan section click See More Scan Settings 5 Click the Advanced button 6 Click Display Advanced Scan Settings to change advanced options The Advanced Scan Settings dialog box opens 7 On the Scan tab cli...

Page 47: ...n page 24 or Placing Your Original Document on the Scanner Glass on page 25 2 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens NOTE You can also open the Dell All In One Center from the operator panel on your printer When your printer is in Scan mode press the Start button The Dell All In One Center opens on your ...

Page 48: ...it opens in the program you selected 4 Edit the image using the tools available in your program You may be able to Remove red eye Crop your image Add text to your image Adjust the brightness and contrast of your image For help see the documentation that came with your graphics program Saving an Image on Your Computer 1 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 D...

Page 49: ...on The Dell All In One Center opens on your computer 3 Click Preview Now NOTE If the size of the scan found in the lower right of the preview window appears in red you do not have the system resources available to perform the scan at the resolution or size you have selected To correct this problem either reduce your resolution or the size of your scan area 4 From the Productivity Tools section cli...

Page 50: ...4 3 Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center opens NOTE You can also open the Dell All In One Center from the operator panel on your printer When your printer is in Scan mode press the Start button The Dell All In One Center opens on your computer 4 Click Preview Now NOTE If the size of the scan found in the low...

Page 51: ...a computer Connecting directly to a telephone wall jack on page 52 printer telephone sold separately two phone cords one provided Use the fax line as a normal telephone line Set up your printer wherever your telephone is Make copies and send and receive faxes without the use of a computer Connecting to a telephone on page 52 printer telephone sold separately answering machine sold separately three...

Page 52: ...one wall jack 1 Connect one end of the phone cord to the FAX connector left side connector of the printer 2 Connect the other end of the phone cord to an active telephone wall jack Connecting to a telephone Connect a telephone to your printer to use the fax line as a normal telephone line 1 Connect a phone cord from the FAX connector left side connector on the printer to the telephone wall jack ...

Page 53: ...necting to an answering machine 1 Connect a phone cord from the FAX connector left side connector on the printer to the telephone wall jack 2 Remove the protective plug from the PHONE jack connector right side connector on the back of the printer 3 Connect a phone cord from the telephone to the answering machine 4 Connect a phone cord from the answering machine to the PHONE jack connector right si...

Page 54: ...ance and Switzerland you must remove the blue plug from the right connector and insert the supplied yellow terminator for your fax to work correctly You will not be able to use this port for additional devices in these countries What if I Have a Digital Subscriber Line DSL DSL delivers digital data to a computer through a telephone line Your Dell Photo AIO Printer 964 is designed to work with anal...

Page 55: ...ent on the scanner glass or into the ADF For help see Placing Your Original Document on the Scanner Glass on page 25 or Load an Original Document Into the ADF on page 24 3 From the main menu use the up and down Arrow buttons to scroll to Fax and press Select 4 Use the keypad to enter the fax number The numbers display in the Fax Number Window 5 Press Start The printer scans your document and sends...

Page 56: ...r field 6 Use the keypad to enter the fax number 7 Repeat this process until you have entered all numbers to which the fax needs to be sent NOTE You can also use the Phonebook or Redial History options to select phone numbers Each number you select or enter is added to the fax list until you press Start 8 Press Start After you initiate the fax the printer dials the first number establishes a conne...

Page 57: ...y the time you want Auto Answer to be turned on and be turned off d Press Select 3 Set the number of rings the printer should allow before answering the incoming fax a From the main menu choose Fax as the mode and press Select b Use the up and down Arrow buttons to scroll down to Fax Setup and press Select The Fax Setup menu opens c Use the up and down Arrow buttons to scroll down to Ringing and A...

Page 58: ...ypad specify the time you want Auto Answer to be turned on and be turned off d Press Select 3 When the printer rings pick up the telephone and listen for the fax calling tone 4 Press DELL 3355 on the printer operator panel NOTE DELL is the default answer code However you can change this to any four digit code For more information about changing this code see Changing the Pickup Code on page 71 Rec...

Page 59: ...t side connector on the computer s fax modem What if I Have a Digital Subscriber Line DSL DSL delivers digital data to a computer through a telephone line Your Dell Photo AIO Printer 964 is designed to work with analog data If you are faxing over a telephone line connected to a DSL modem install a DSL filter to avoid interference with the analog fax modem signal 1 Connect the DSL filter to an acti...

Page 60: ...rop down menu 6 Click Scan Now 7 Follow the instructions on the computer screen to send your fax Send Fax Using Dell Printer Fax Tools Using the Dell Printer Fax Tools allows you the flexibility of faxing any document you are capable of printing 1 Open the document you want to fax 2 Click File Print 3 Click the Dell Printer Fax Tools icon The document is sent as a fax through the printer modem Rec...

Page 61: ... report Select when to print a fax activity report Receive Choose whether you want to print a footer date time and page number on each page Automatically reduce an incoming fax to fit to the paper size loaded or print it on two sheets of paper Select whether you want to forward a fax or print it and then forward it Manage blocked faxes Connection Dialing Select the number of times you want the mac...

Page 62: ...ck Next If prompted insert the Microsoft Windows XP CD and then click OK Close the Welcome to Microsoft Windows XP window when it opens 6 Click Finish 7 Close the Add Remove Programs window Configure Fax Console Windows XP Only 1 Click Start Programs or All Programs Accessories Communications Fax Fax Console The Fax Configuration Wizard appears 2 Click Next 3 Enter any appropriate information and ...

Page 63: ...our computer screen to complete the configuration Send an Electronic Copy Fax Using Fax Console or Fax Service Management 1 Open your file to be faxed 2 Click File Print 3 In the printer list select Fax 4 Click Print 5 Follow the instructions on the computer screen to send your fax Send a Hardcopy Document Fax Using the Dell All In One Center 1 Make sure the printer is on and that the printer is c...

Page 64: ...box allows you to receive faxes but may cause the computer modem to answer all phone calls in which case you may not receive voice mail View Sent and Received Faxes Using Fax Console or Fax Service Management NOTE Only faxes sent and received by Fax Console can be seen by Fax Console 1 Click Start Programs or All Programs Accessories Communications Fax 2 Click Fax Console or Fax Service Management...

Page 65: ...Use the up and down Arrow buttons to scroll down to Add Entry and press Select The Add New Phonebook Entry menu opens 4 Enter the name using the keypad a Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears b Press the right Arrow button to move to the next character space or wait two seconds for the text to be accepted NO...

Page 66: ...croll down to Phonebook and press Select The Phonebook menu opens 3 Use the up and down Arrow buttons to scroll down to Add Group and press Select The Phonebook Add Group menu opens 4 Using the keypad specify the name of the group a Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears b Press the right Arrow button to move...

Page 67: ...in menu use the up and down Arrow buttons to choose Fax and press Select 2 Use the keypad to enter the two digit speed dial number 3 Press Start NOTE When you are entering numbers if you only enter two numbers the printer assumes you are entering a speed dial entry If more than two numbers are entered the printer assumes it is a fax number NOTE To send a fax between two fax machines within an offi...

Page 68: ...nu use the up and down Arrow buttons to scroll to Fax and press Select 2 Use the up and down Arrow buttons to scroll to Delay Sending Fax The Delay Sending Fax screen opens 3 Use the keypad to specify the hour and then press the right Arrow button 4 Use the keypad to specify the minutes and then press the right Arrow button 5 Use the keypad to specify AM 1 PM 2 or 24Hr 3 6 Press Select 7 Enter the...

Page 69: ...n opens 5 Use the keypad to specify a name a Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears b Press the right Arrow button to move to the next character space or wait two seconds for the text to be accepted NOTE To enter a space between words press the right Arrow button twice c Repeat the previous steps until you ar...

Page 70: ...ked List If the printer detects a fax from one of the numbers on the Blocked Fax List the transmission is disconnected 5 Press Select Blocking Faxes Without Caller ID 1 From the main menu use the up and down Arrow buttons to scroll to Fax and press Select 2 Use the up and down Arrow buttons to scroll to Fax Setup and press Select The Fax Setup menu opens 3 Use the up and down Arrow buttons to scro...

Page 71: ...to Ringing and Answering and press Select The Ringing and Answering menu opens 4 Use the up and down Arrow buttons to scroll to Pickup Code and press Select The Pickup Code window opens 5 Using the keypad specify a new one to seven digit keycode NOTE Valid characters for the pickup code are 0 9 pound and star Any other characters entered are ignored 6 Press Select The keycode is saved The next tim...

Page 72: ...the fax is not sent and an Unsupported Mode error is displayed Auto Fax Convert is on by default To turn off Auto Fax Convert 1 From the main menu use the up and down Arrow buttons to scroll to Fax and press Select 2 Use the up and down Arrow buttons to scroll to Fax Setup and press Select The Fax Setup menu opens 3 Use the up and down Arrow buttons to scroll to Dialing and Sending and press Selec...

Page 73: ...reviously saved documents and images Printing Preferences Allows you to adjust printer settings Dell Picture Studio Allows you to manage edit display print and convert photos and other types of images Memory Card Manager Allows you to display manage edit print and save photos to your computer Dell Ink Management System Warns you when your printer is running low on ink Using the Dell All In One Cen...

Page 74: ...Printers Dell Photo AIO Printer 964 Dell All In One Center The Dell All In One Center includes four main sections Scan or Fax Copy Productivity Tools and Preview In this section You can Scan or Fax Select the program where you want to send the scanned image Select the type of image being scanned Select how you will use the scan Select Fax Now NOTE Click See More Scan Settings to view all settings ...

Page 75: ...l times on one page Enlarge or reduce an image Print an image as a multi page poster More than one page on a sheet of paper Save an image on your computer MagiChop save multiple photos Scan and save to PDF format Edit text found in a scanned document Optical Character Recognition Modify an image with a photo editor Preview Select a portion of the preview image to scan View an image of what will be...

Page 76: ... The Print dialog box opens 2 From the Print dialog box click Preferences Properties Options or Setup depending on the program or operating system The Printing Preferences dialog box opens To access Printing Preferences when a document is not open 1 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers 2 Right click the...

Page 77: ...ct this setting if you have selected Use Color Cartridge for all Black Printing Orientation Select how the document is arranged on the printed page You can print using portrait or landscape orientation Multiple Copies Customize how the printer prints several photocopies of a single print job Collated Normal or Print Last Page First Advanced 2 Sided Printing Select this to print on both sides of th...

Page 78: ...to the Dell Picture Studio Paint Shop Photo Album 5 Click Start Programs or All Programs Dell Picture Studio 3 Paint Shop Photo Album 5 Paint Shop Photo Album 5 Paint Shop Pro Studio Click Start Programs or All Programs Dell Picture Studio 3 Paint Shop Pro Studio Jasc Paint Shop Pro Studio Using the Memory Card Manager Memory Card Manager MCM allows you to display manage edit print and save photos...

Page 79: ...ars which shows the progress of the print job as well as the amount of ink remaining and the approximate number of pages remaining in the cartridge The page counter is hidden during the first 50 pages of cartridge use until printing habits are learned and a more accurate count can be given The number of pages remaining changes as a result of the type of print jobs the printer completes When your i...

Page 80: ...rinting button If you select Complete A Print and click Continue Printing Process Black is used for all black printing until the black cartridge is replaced or the option is cleared from More Options located on the Advanced tab of the Printing Preferences The Reserve Tank dialog does not display again until after the low ink cartridge has been replaced The Complete A Print check box is automatical...

Page 81: ...ve the printer software 3 Restart your computer before installing the software again 4 Insert the Drivers and Utilities CD and then follow the instructions on the computer screen to install the software If the installation screen does not appear a In Windows XP click Start My Computer In Windows 2000 double click My Computer from your desktop b Double click the CD ROM drive icon If necessary doubl...

Page 82: ...82 Understanding the Software w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 83: ...hrough Dell You can order more ink online at www dell com supplies or by phone To order by phone see Ordering Supplies on page 2 Dell recommends Dell ink cartridges for your printer Dell does not provide warranty coverage for problems caused by using accessories parts or components not supplied by Dell 1 Turn on your printer 2 Lift the printer unit The ink cartridge carrier moves and stops at the ...

Page 84: ...u p p o r t d e l l c o m 3 Press down on the ink cartridge lever to raise each ink cartridge lid 4 Remove the old ink cartridges 5 Store the cartridges in an air tight container one is included with each photo cartridge you purchase or dispose of them ...

Page 85: ... The illustration below shows a black cartridge and a color cartridge use for normal printing For photo printing use a photo cartridge sold separately and a color cartridge 7 Insert the new ink cartridges Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier ...

Page 86: ...86 Ink Cartridge Maintenance w w w d e l l c o m s u p p o r t d e l l c o m 8 Snap each lid closed 9 Close the printer unit An alignment page automatically prints Photo 964 ...

Page 87: ...haracters are not properly formed or are not aligned at the left margin or when vertical or straight lines appear wavy To align the ink cartridges 1 Load paper in the paper support For more information see Loading Paper on page 22 2 In Windows XP click Start Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers 3 Right click the Dell Photo AIO P...

Page 88: ...Control Panel Printers and Other Hardware Printers and Faxes In Windows 2000 click Start Settings Printers 3 Right click the Dell Photo AIO Printer 964 icon 4 Click Printing Preferences The Printing Preferences dialog box opens 5 Click the Maintenance tab 6 Click Clean Print Cartridges 7 If the print quality has not improved click Print Again 8 Print your document again to verify the improved prin...

Page 89: ... VERIFY YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS FOR YOUR OPERATING SYSTEM MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER CHECK THE USB CABLE Ensure that the USB cable is firmly connected to your printer and your computer Shut down the computer reconnect the USB cable as shown on the Setting Up Your Printer poster and then restart the computer DETERMINE IF THE PRINTER SOFTW...

Page 90: ...reen to complete the installation CORRECT COMMUNICATION PROBLEMS BETWEEN THE PRINTER AND THE COMPUTER Remove the USB cable from your printer and your computer Reconnect the USB cable to your printer and your computer Turn off the printer Unplug the printer power cable from the electrical outlet Reconnect the printer power cable to the electrical outlet and turn on the printer Restart your computer...

Page 91: ...ark is next to Pause Printing click it to deselect the option Windows 2000 1 Click Start Settings Printers 2 Double click Dell Photo AIO Printer 964 and then click Printer 3 Make sure a check mark is not next to Pause Printing If a check mark is next to Pause Printing click Pause Printing to deselect it CHECK FOR FLASHING LIGHTS ON THE PRINTER For more information see Error Messages and Lights on ...

Page 92: ...e careful not to delete any printers you still want to use If you accidentally delete a printer that you want to use reinstall it using the CD or web drivers for that specific printer To prevent multiple instances of your Dell printer in your Printers and Faxes folder make sure when disconnecting and reconnecting the printer from your computer s USB connector that you always plug the USB cable bac...

Page 93: ... TIME MAKE SURE THE POWER SUPPLY TELEPHONE HANDSET AND ANSWERING MACHINE CONNECTIONS ARE SECURE MAKE SURE THE SPEED DIAL IS SET CORRECTLY MAKE SURE THE PRINTER DETECTS THE DIAL TONE MAKE SURE YOU LOADED THE PAPER CORRECTLY For more information see Loading Paper on page 22 USE ONLY PAPER RECOMMENDED FOR YOUR PRINTER For more information see Print Media Guidelines for the Paper Support on page 26 US...

Page 94: ...l firmly on the paper to remove it 3 Close the ADF cover 4 Press Select 5 Resend your print job to print any missing pages NOTE To avoid paper jams do not force paper into the All In One Near the paper input tray 1 Lift the paper exit tray 2 Pull firmly on the paper to remove it 3 Lower the paper exit tray 4 Press Select Resend your print job to print any missing pages ...

Page 95: ... remove it 3 Close the printer unit 4 Press Select 5 Resend your print job to print any missing pages Near the rear access door 1 Open the rear access door 2 Pull firmly on the paper to remove it 3 Close the rear access door 4 Press Select 5 Resend your print job to print any missing pages Photo 964 ...

Page 96: ... Windows firewall is not configured correctly To properly configure the Windows firewall 1 Click Start Control Panel Windows Firewall 2 Click the Exceptions tab 3 Click the Dell 964 Server box and then click the Edit button 4 From the Edit a Program screen click the Change Scope button NOTE The default is Any Computer including those on the Internet This is the highest risk setting as it allows ac...

Page 97: ... paper jam and then press Select on the operator panel For more information see Check for a paper jam on page 94 Load Paper then Press Select Your printer is out of paper Follow the instructions on the display to clear the message and then print your document Left cartridge missing Insert Black or Photo cartridge The Black or Photo ink cartridge is missing Install a Black or Photo ink cartridge Fo...

Page 98: ...off the printer wait a few seconds and then turn on the printer Paper feed error A paper feed error has occurred Check the paper paths for obstructions and then press the Power button to reset For more information Check for a paper jam on page 94 Device Not Supported Please Disconnect The attached device is not supported or the PictBridge enabled digital camera is not set to the correct USB mode D...

Page 99: ...n all areas Select a higher print quality To select a higher print quality 1 With your document open click File Print The Print dialog box opens 2 Click Preferences Properties or Options depending on your program or operating system The Printing Preferences dialog box opens 3 On the Print Setup tab select a higher quality setting 4 Print your document again If the print quality does not improve tr...

Page 100: ...100 Troubleshooting w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 101: ...ll to the proper support personnel The Express Service Code is located under the printer unit NOTE Dell s Express Service Code system may not be available in all countries 2 In the U S Business customers should call 1 877 459 7298 and Consumer Home and Home Office customers should call 1 800 624 9896 If you are calling from a different country or are in a different Service area see Contacting Dell...

Page 102: ...ically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the...

Page 103: ... toll free 0 800 444 0730 Tech Support toll free 0 800 444 0733 Tech Support Services toll free 0 800 444 0724 Sales 0 810 444 3355 Aruba General Support toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business 1 300 655 533 Government and Business tol...

Page 104: ... mail for French speaking Customers support euro dell com be fr emaildell Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil International Access Code 00 Country Code 55 City Code 51 Website www ...

Page 105: ... 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 ...

Page 106: ...ness toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accoun...

Page 107: ...0 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website sup...

Page 108: ... 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Cust...

Page 109: ...site support ap dell com Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Sm...

Page 110: ... Sales 01 204 4444 U K Sales dial within U K only 0870 907 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Tec...

Page 111: ...56 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Ind...

Page 112: ...els Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude ...

Page 113: ...74 43 25 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable...

Page 114: ...ce Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 800 300 411 800 300 412 or 21 422 07 10 Fax 21 424 01 12 ...

Page 115: ...com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 0...

Page 116: ...05 199 Relational Customer Care 08 590 05 642 Home Small Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Cus...

Page 117: ...l Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Service Penang Malaysia 604 633 4949 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035...

Page 118: ...73 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Sma...

Page 119: ...mers toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 75...

Page 120: ...120 Contacting Dell w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 121: ...her prearranged payment method Dell may invoice parts of an order separately Your order is subject to cancellation by Dell at Dell s sole discretion Unless you and Dell have agreed to a different discount Dell s standard pricing policy for Dell branded systems which include both hardware and services in one discounted price allocates the discount off list price applicable to the service portion of...

Page 122: ... returning all components in an order you will be credited the full amount paid for the order At Dell s discretion credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing 7 Changed or Discontinued Product Dell s policy is one of ongoing update and revision Dell may revise and discontinue Product at any time without notice to you and ...

Page 123: ...igns affiliates collectively for purposes of this paragraph Dell arising from or relating to this Agreement its interpretation or the breach termination or validity thereof the relationships which result from this Agreement including to the full extent permitted by applicable law relationships with third parties who are not signatories to this Agreement Dell s advertising or any related purchase S...

Page 124: ...not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION DELL S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS W...

Page 125: ...n the date of the packing slip or invoice The warranty period is not extended if we repair or replace a warranted product or any parts Dell may change the availability of limited warranties at its discretion but any changes will not be retroactive What do I do if I need warranty service Before the warranty expires please call us at the relevant number listed in the following table Please also have...

Page 126: ...e time you request a replacement part but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you If we do not receive the original part within 30 days we will charge to your credit card the then current standard price for that part We will pay to ship the part to you if you use an address in the United ...

Page 127: ...s products purchased from the Small and Medium Business Sales Division may only be returned within fourteen 14 days from the date on the packing slip or invoice Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 21 day return policy if applicable to your purchase if not applicable to your purchase you may ...

Page 128: ...t with a comparable product or reimburse you for the cartridge purchase cost at Dell s sole option This limited warranty does not apply to ink or toner cartridges that have been refilled or improperly stored or due to problems resulting from misuse abuse accident neglect mishandling incorrect environments or wear from ordinary use THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE...

Page 129: ...bution to other products is not use if but only if you have a separate license for each product to which the Software is distributed You must ensure that the number of persons using the Software installed on a network server does not exceed the number of licenses that you have If the number of users of Software installed on a network server will exceed the number of licenses you must purchase addi...

Page 130: ...tware and commercial computer software documentation as such terms are used in 48 C F R 12 212 Consistent with 48 C F R 12 212 and 48 C F R 227 7202 1 through 227 7202 4 all U S Government end users acquire the software and documentation with only those rights set forth herein Contractor manufacturer is Dell Products L P One Dell Way Round Rock Texas 78682 General This license is effective until t...

Page 131: ...cally for business or industrial environments Class B is typically for residential environments Information Technology Equipment ITE including devices expansion cards printers input output I O devices monitors and so on that are integrated into or connected to the product should match the electromagnetic environment classification of the product A Notice About Shielded Signal Cables Use only shiel...

Page 132: ...132 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 133: ...settings 42 collating using the operator panel 41 documents using the operator panel 39 documents using your computer 39 photos using the operator panel 40 photos using your computer 40 custom paper loading in the ADF 28 loading in the paper tray 27 D Dell contacting 101 Dell All In One Center accessing 74 Copy section 74 Preview section 75 Productivity Tools 75 Scan section 74 using 73 Dell Pictu...

Page 134: ...aligning 87 cleaning 88 replacing 83 iron on transfers loading 27 L letterhead loading in the ADF 28 loading in the paper tray 27 loading banner paper 26 cards 26 custom paper in the ADF 28 custom paper in the paper tray 27 documents into the ADF 24 documents on the scanner glass 25 envelopes 26 glossy paper 27 greeting cards 26 index cards 26 iron on transfers 27 letterhead in the ADF 28 letterhe...

Page 135: ...50 editing scanned images 48 email scanned image or document 49 multiple pages or images 46 over a network 45 photos 44 saving an image 48 using the operator panel 43 using the printer software 43 scanned images editing 48 software Dell All In One Center 73 Memory Card Manager 78 Printer Setup Utility 61 Printing Preferences 76 removing 81 speed dial list 65 creating from the computer 66 creating ...

Page 136: ...136 Index ...

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Dell 964 All In One Photo Printer, Owner'S Manual

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