Dell 6100 Installation And Troubleshooting Manual Download

Page: 115 / 157

Getting Help

11-7

Korea (Seoul)

001

Luxembourg

—

Macau

—

853

Not required

Malaysia (Penang)

007

Mexico (Colonia Granada)

Netherlands (Amsterdam)

New Zealand

—

Norway (Lysaker)

095

Not required

Poland (Warsaw)

011

Singapore (Singapore)

005

Not required

South Africa (Johannesburg)

09/091

Spain (Madrid)

Sweden (Upplands Vasby)

009

Switzerland (Geneva)

Taiwan

002

886

—

U.K. (Bracknell)

010

1344

U.S. (Austin, Texas)

011

Not required

Table 11-2. International Dialing Codes (continued)

Country (City)

International
Access Code

Country Code

City Code

Summary of Contents for 6100

Page 1: ... HOO 3RZHU GJH 6 VWHP 167 7 21 1 7528 6 227 1 8 ...

Page 2: ...s a trademark of Dell Computer Corporation Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windows Windows NT and MS DOS are registered trademarks of Microsoft Corporation CompuServe is a registered trademark of CompuServe Inc and PRODIGY is a registered trademark of Prodigy Services Co Other trademarks and trade names may be used in this document to refer to either the ...

Page 3: ...ome cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before disconnecting the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable make sure both connectors are correctly oriented and aligned Handle components and cards with care Don t touch the components or...

Page 4: ...als are electrically rated to operate with the alternating cur rent AC power available in your location To help prevent electric shock plug the computer and peripheral power cables into properly grounded power sources These cables are equipped with 3 prong plugs to ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3...

Page 5: ...cedures for equipment connected to the input output I O panel of the computer and components inside the computer respectively Chapter 7 also provides information on removing the computer cov ers and front bezel Chapter 8 Installing System Board Options Chapter 9 Installing Drives in the External Bays and Chapter 10 Installing Drives in the Internal Bays are intended for technicians who want to ins...

Page 6: ...User s Guide Operating system documentation is included with the system if you ordered the operating system soft ware from Dell This documentation describes how to install if necessary configure and use the oper ating system software Documentation is included with any options you purchase separately from the system such as the Dell PowerEdge Expandable RAID Controller host adapter This documentati...

Page 7: ... windows Syntax lines consist of a command and all its possible parameters Commands are displayed in lowercase bold variable parameters those for which you substitute a value are displayed in lowercase italics constant parameters are displayed in lower case bold The brackets indicate items that are optional Example del drive path filename p Command lines consist of a command and may include one or...

Page 8: ...x ...

Page 9: ...Utility 2 6 Chapter 3 Messages and Codes 3 1 System Messages 3 1 System Beep Codes 3 4 Warning Messages 3 4 Diagnostics Messages 3 5 Alert Log Messages From the Dell HIP Program 3 5 SCSI Hard Disk Drive Indicator Codes 3 5 Chapter 4 Finding Software Solutions 4 1 Installing and Configuring Software 4 1 Using Software 4 1 Error Messages 4 1 Input Errors 4 2 Program Conflicts 4 2 Avoiding Interrupt ...

Page 10: ...nder Subtest 5 5 Options Under Subtest 5 5 Test Limits Under Subtest 5 5 About Under Subtest 5 5 Key Help Under Subtest 5 5 Quit Menu Under Subtest 5 5 Options 5 6 Number of Times to Repeat Test s 5 6 Maximum Errors Allowed 5 6 Pause for User Response 5 6 Output Device for Status Messages 5 7 Output Device for Error Messages 5 7 Test Limits 5 7 About 5 7 Key Help 5 7 Quit 5 8 Tests in the System D...

Page 11: ...tests 5 16 Why Run a Parallel Ports Test 5 16 SCSI Devices Test Group 5 16 Subtests 5 16 Why Run a SCSI Devices Test 5 17 Chapter 6 Checking the Equipment 6 1 Troubleshooting the Monitor 6 1 Troubleshooting the Keyboard 6 2 Troubleshooting I O Ports 6 2 Troubleshooting the Basic I O Functions 6 3 Troubleshooting a Parallel Printer 6 4 Troubleshooting a Serial I O Device 6 4 Chapter 7 Checking Insi...

Page 12: ...4 Troubleshooting the System Board 7 15 Troubleshooting the Diskette Drive Subsystem 7 16 Checking the Diskette Drive Subsystem 7 17 Troubleshooting the Diskette Drive Subsystem 7 17 Troubleshooting a SCSI Tape Drive 7 18 Troubleshooting SCSI Hard Disk Drives 7 19 Drive Indicator Error Codes 7 19 Troubleshooting the SCSI Hard Disk Drive 7 20 Chapter 8 Installing System Board Options 8 1 Expansion ...

Page 13: ...the Internal Drive Bays 10 2 SCSI Hard Disk Drive Configuration 10 2 Removing and Installing a SCSI Hard Disk Drive 10 3 Removing a SCSI Hard Disk Drive 10 3 Installing a SCSI Hard Disk Drive 10 3 Removing and Inserting a SCSI Hard Disk Drive With the System Running 10 3 SCSI Hard Disk Drive Indicator Patterns 10 4 Removing a SCSI Hard Disk Drive With the System Running 10 4 Inserting a SCSI Hard ...

Page 14: ...B 1 Text Mode Character Test B 1 Character Attributes Subtest 80 x 25 B 2 Character Set Subtest 80 x 25 B 2 Character Attributes Subtest 40 x 25 B 2 Character Set Subtest 40 x 25 B 2 Text Mode Color Test B 3 Color Attributes Subtest 80 x 25 B 3 Color Attributes Subtest 40 x 25 B 4 Color Bars Subtest B 4 Text Mode Pages Test B 4 Graphics Mode Test B 4 320 x 200 Graphics Mode Screens B 4 640 x 200 B...

Page 15: ...ation C 1 Jumpers C 1 Switches C 1 System Board C 2 System Board Labels C 5 Microprocessor Module C 6 SCSI Backplane Board C 8 Power Supply Paralleling Board C 9 Disabling a Forgotten Password C 10 Abbreviations and Acronyms Index Figures Figure 2 1 Back Panel Features 2 3 Figure 2 2 Front Panel Switches and Controls 2 4 Figure 5 1 Sample Diagnostics Menu 5 2 Figure 5 2 Sample System Diagnostics M...

Page 16: ...Front Panel Insert 9 3 Figure 9 3 Power Connectors 9 3 Figure 9 4 Header Connector 9 3 Figure 9 5 DC Power Cable Connectors 9 4 Figure 9 6 Attaching Drive Rails 9 5 Figure 9 7 Cable Connections for a SCSI Device in the External Drive Bays 9 6 Figure 10 1 Internal Drive Hardware 10 2 Figure 10 2 Installing a SCSI Hard Disk Drive Carrier 10 3 Figure 10 3 Cable Configuration for a PowerEdge Expandabl...

Page 17: ...wer Supply Paralleling Board 7 10 Table 8 1 Sample SIMM Configurations 8 6 Table 8 2 Valid Microprocessor Configurations 8 10 Table 11 1 Help Tools 11 2 Table 11 2 International Dialing Codes 11 6 Table 11 3 Dell Contact Numbers 11 8 Table B 1 Color Attributes B 3 Table C 1 System Board Jumper and Switch Settings C 3 Table C 2 System Board Connectors and Sockets C 5 Table C 3 Microprocessor Module...

Page 18: ...xx ...

Page 19: ... Connectors on the Power Supply Paralleling Board 7 10 Table 8 1 Sample SIMM Configurations 8 6 Table 8 2 Valid Microprocessor Configurations 8 10 Table 11 1 Help Tools 11 2 Table 11 2 International Dialing Codes 11 6 Table 11 3 Dell Contact Numbers 11 8 Table B 1 Color Attributes B 3 Table C 1 System Board Jumper and Switch Settings C 3 Table C 2 System Board Connectors and Sockets C 5 Table C 3 ...

Page 20: ...xxiv DELL CONFIDENTIAL Preliminary 12 17 96 ...

Page 21: ...re Instrumentation Package HIP server management application program generates warning and failure messages for drive temperature fan and power conditions These messages appear in the simple network management protocol SNMP trap log file To see the trap log select any enterprise under the SNMP trap log icon More information about the Alert Log window and options is provided in the Dell HIP online ...

Page 22: ... diagnostics as described in Chap ter 5 Checking Connections and Switches Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the computer monitor or other peripherals such as a printer keyboard mouse or other external equipment A quick check of all the switches controls and cable connections can easily solve these problems Figur...

Page 23: ...k Panel Features parallel port connector AC power receptacle serial port 2 connector mouse connector keyboard connector serial port 1 connector video connector security cable slot upper SCSI output slot lower SCSI output slot SMB connector ...

Page 24: ...etting power Yes The original electrical outlet probably does not function Use a different electrical outlet No Continue to step 4 4 Plug a lamp that you know works into the elec trical outlet Does the lamp get power Yes The power strip is probably not functioning properly Get another power strip No Continue to step 5 5 Reconnect the system including any peripherals to AC power Make sure that all ...

Page 25: ...see Troubleshooting the Monitor in Chapter 6 The keyboard indicators Most keyboards have one or more indicators usually in the upper right corner Press the Num Lock key the Caps Lock key or the Scroll Lock key to toggle their respective keyboard indicators on and off If the indicators do not light up see Troubleshooting the Keyboard in Chapter 6 The diskette drive access indicator The diskette dri...

Page 26: ...onflict between the information stored by the system setup program and the system configuration utility Although the system configuration utility can read changes from the system setup program the change is not recorded into nonvolatile random access memory NVRAM until you run the system configuration utility and save the new information See Chapter 5 Using the System Configuration Utility in the ...

Page 27: ...e a system message see Table 3 1 for sugges tions on resolving any problems indicated by the message NOTE If the system message you received is not listed in Table 3 1 check the documentation for the application program that was running at the time the message appeared and or the operating system documentation for an explanation of the message and a recommended action Table 3 1 System Messages Cod...

Page 28: ...Message NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation and acronym list 0180 Attempting to boot with failed CPU 0191 CMOS Battery Failed 0195 CMOS System Options Not Set 0198 CMOS Checksum Invalid 0289 System Memory Size Mis match 0295 Address Line Short Detected 0297 Memory Size Decreased 0299 ECC Error Correction failure 0301 ECC Single bit correc ti...

Page 29: ...ll name of an abbreviation or acronym used in this table see the abbreviation and acronym list 0711 Static Device Resource Conflict 0800 PCI I O Port Conflict 0801 PCI Memory Conflict 0802 PCI IRQ Conflict 0803 PCI Error Log is Full 0810 Floppy Disk Controller Resource Conflict 0811 Primary IDE Controller Resource Conflict 0812 Secondary IDE Controller Resource Conflict 0815 Parallel Port Resource...

Page 30: ...n you that you may lose all data on the diskette as a way to protect against inadvertently erasing or writing over the data These warning messages usually interrupt the procedure and require you to respond by typing a y yes or n no NOTE Warning messages are generated by either the application programs or the operating system See Chapter 4 Finding Software Solutions and the docu mentation that acco...

Page 31: ...atus of the SCSI hard disk drives The SCSI backplane firmware controls the drive online and drive fault indicators while the drive access indicator is usually controlled by the drive itself Table 3 3 lists the drive indicator patterns established by the SCSI backplane firmware Different patterns are dis played as drive events occur in the system For example in the event of a hard disk drive failur...

Page 32: ...3 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide ...

Page 33: ...anently affect the performance of the programs they infect Several commercial virus scanning programs are available for purchase and most bulletin board services BBSs archive freely distributed virus scanning pro grams that you can download with a modem Before installing a program you should read any pro gram documentation to learn how the program works what hardware it requires and what its defau...

Page 34: ...re a special screen driver program that expects a certain kind of video mode or monitor In such cases you may have to develop an alter native method of running that particular program the creation of a boot file made especially for that program for example Call the support service for the software you are using to help you with this problem Avoiding Interrupt Assignment Conflicts Problems can aris...

Page 35: ... repeated The ability to display or print out test results or to save them in a file Options to temporarily suspend testing if an error is detected or to terminate testing when an adjustable error limit is reached A menu category called About that briefly describes each test and its parameters Status messages that inform you whether test groups or subtests were completed successfully Error message...

Page 36: ... that the diag nostics is loading Before the diagnostics loads into memory a program tests the random access memory RAM that will be used by the diagnostics If no errors are found in RAM the diagnostics loads and the Diagnostics Menu appears see Figure 5 1 The menu allows you to run all or specific diagnostic tests or to exit to the Dell Server Assistant main menu For a quick check of the system s...

Page 37: ...of the screen the System Configu ration area lists the computer s current hardware settings Two lines at the bottom of the screen make up the menu area The first line lists the categories you can select press the left or right arrow key to highlight a menu category The second line gives information about the category currently highlighted Figure 5 2 Sample System Diagnostics Main Screen RAM System...

Page 38: ...ct the About category and press Enter After reading the information press the Esc key to return to the previous screen Main Menu Categories Eight categories are listed in the menu area of the diag nostics main screen Run Select Subtest Options Test Limits About Key Help and Quit An additional category Display the Run Menu returns you to the Diag nostics Menu described earlier in this chapter NOTE ...

Page 39: ...ays a list of key controls avail able The Quit Menu option returns you to the previous menu Select Under Subtest Select in the Subtest menu allows you to select individual subtests to tailor the testing process to your particular needs You can choose one or more subtests from the list When you choose Select five options are displayed All One Clear All Key Help and Quit Menu To select all the subte...

Page 40: ...s of interaction such as inserting a diskette The maximum error limit is reached If the Pause for User Response parameter is set to No the diagnostics ignores some subtests that require your inter action certain subtests can run only if this option is set to Yes because they require user interaction Use this parameter in situations where you may want to prevent subtests that require user interacti...

Page 41: ...After running particular diagnostic tests and viewing the error messages generated by the tests in the result file you can erase the contents of the file so that it is clear for the next set of messages generated Otherwise the next messages are added at the end of the previous ones in the file Test Limits NOTE The diagnostics program sets default limits on all tests The only reason to change the d...

Page 42: ...ics program correctly because the program writes data to the computer s memory that can cause problems unless properly cleared Table 5 2 System Diagnostics Tests Test Groups Subtests Description RAM Quick Memory Test Comprehensive Memory Test Cache Controller Test Cache RAM Test Tests the system RAM and processor cache System Set CMOS Confidence Test EISA Configuration Memory Test DMA Controller T...

Page 43: ...ial or infrared ports such as printers and communications devices send and receive data Parallel Ports Internal Test External Loopback Test External Interrupt Test Printer Pattern Test Tests the components through which peripherals that use the parallel port such as printers and communica tions devices send and receive data SCSI Devices Internal Diag Test Seek Test Read Test Write Test Eject Test ...

Page 44: ...charged properly Cache Controller Test Confirms the functionality of the computer s cache controller chip Cache RAM Test Confirms the functionality of the computer s cache memory Why Run a RAM Test Faulty memory can cause a variety of problems that may not at first glance appear to be happening in RAM If the computer is displaying one or more of the following symptoms run the subtests in the RAM T...

Page 45: ...the math coprocessor s ability to perform com plex mathematical operations x87 Error Exception Test Verifies the math coprocessor s ability to handle errors and to send IRQs to the microprocessor Apic Test and Apic MP Test For systems with multiprocessors confirms that the additional microprocessors are operational Why Run a System Set Test The System Set subtests double check many system board co...

Page 46: ...ontinue to the next subtest Subtests The subtests in the Video Test Group and the video func tions they confirm follow Video Memory Test Checks the read write capability of video memory in various video modes Video Hardware Test Checks the cursor registers and the horizontal and vertical retrace bit registers in the video controller Text Mode Character Test Checks the video subsystem s ability to ...

Page 47: ...y Stuck Key Test Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a repeating key signal Why Run a Keyboard Test Keyboard problems are not always caused by the keyboard For example a complete lockup of the com puter system rendering the keyboard inoperable is more likely caused elsewhere There are three symptoms that are likely to be keyb...

Page 48: ... the read write heads at each cylinder of the diskette for reading data and verifies that all tracks on the diskette can be read correctly Write Test Positions the read write heads at each cylinder of the diskette and verifies that all tracks on the diskette can be written to correctly Why Run a Diskette Drives Test Often a diskette drive problem may first appear to be a diskette problem A box of ...

Page 49: ...the software it also may not function properly Try operating the peripheral from different programs or through the operating system If it still does not work you can elimi nate the software configuration as the cause of the problem Another possible cause for errors is the external device Use the documentation that came with the peripheral to troubleshoot it and confirm that it is working properly ...

Page 50: ...working properly Most printers have a self test After you eliminate incorrect system configuration infor mation settings peripheral malfunctions and software errors as potential causes of port problems you can run the subtests in the Parallel Ports Test Group to check the hardware Although the following symptoms can be caused by faulty peripherals or software errors they might also suggest a port ...

Page 51: ...s are common because most hard disk drives have a small amount of space that is not usable The hard disk drive keeps a record of this space so that the computer will not attempt to use it Identification of unusable disk space unless it is an unusually large amount over five percent of the possible total should not be regarded as a cause for testing the hard disk drive The following are the most co...

Page 52: ...5 18 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide ...

Page 53: ...steps to determine the problem 1 Turn on the system including any attached peripherals 2 Adjust the switches and controls as specified in the monitor s documentation to correct the video image including the horizontal and vertical posi tion and size Is the problem resolved Yes You have fixed the problem No Continue to step 3 3 Run the system diagnostics software See Chapter 5 Running the System Di...

Page 54: ...st be replaced See Chap ter 11 Getting Help for instructions on obtaining technical assistance No Continue to step 3 3 Run the Keyboard Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics Can you use the keyboard to select the Keyboard Test Group Yes Continue to step 4 No Go to step 5 4 Does the Keyboard Interactive Test complete successfully Yes Go to step 6 No Conti...

Page 55: ...n reboot the system Is the problem resolved Yes You have fixed the problem No Continue to step 3 3 Check the contents of the start up files See Installing and Configuring Software in Chap ter 4 Are the port configuration commands correct Yes Go to step 5 No Continue to step 4 4 Change the necessary statements in the start up files If the port problem is confined to a particular appli cation progra...

Page 56: ...ing subsection Trouble shooting the Basic I O Functions indicates that the problem is with a device connected to one of the serial ports follow these steps 1 Turn off the computer and any peripheral devices connected to the serial ports Are two serial devices connected to the computer Yes Continue to step 2 No Go to step 4 2 Disconnect the devices from serial ports 1 and 2 and connect the malfunct...

Page 57: ...that caused the problem Safety First For You and the Computer The procedures in this chapter require that a trained ser vice technician remove the covers and work inside the computer While working inside the computer do not attempt to service the computer except as explained in this guide and elsewhere in Dell documentation Always follow the instructions closely WARNING The power supplies in this ...

Page 58: ...m an inch or so grasp the top of the cover at both ends and lift it straight away from the chassis WARNING FOR YOUR PERSONAL SAFETY AND PROTECTION OF THE EQUIPMENT Before starting to work on the computer perform the following steps in the sequence indicated 1 Turn off the computer and all peripherals 2 Disconnect the computer peripherals and power supplies from their power sources Also disconnect ...

Page 59: ...that no tools or extra parts including screws are left inside the computer 3 Make sure the applicable keylock is in the unlocked position 4 Fit the cover over the side rail at the bottom of the chassis and slide it closed 5 Secure the cover with the three screws 6 Set the keylock to the locked position screws 6 CAUTION Make sure that there are no cables or cable connectors lying on the top diskett...

Page 60: ... SCSI host adapter either on the system board or on an expansion card The system board the large vertical printed circuit board at the left side of the chassis near the back holds the computer s control circuitry and other electronic compo nents Some hardware options are installed directly onto the system board The system board provides 10 expan sion card connectors The external drive bays provide...

Page 61: ... the Computer 7 5 Figure 7 4 Inside the Chassis Front Left Side View external drive bays 4 internal drive bays 6 control panel system board microprocessor modules expansion slots memory module hard disk drives keylock ...

Page 62: ...NMP trap log file More information about the Alert Log window and options and various messages is pro vided in the Dell HIP online help and the Dell HIP User s Guide Troubleshooting a Wet Computer Liquid spills splashes and excessive humidity can cause damage to the system If an external device such as a print er or an external drive gets wet contact the manufacturer for instructions If the comput...

Page 63: ...d contact the manufacturer of the device for instructions or see Chapter 11 Getting Help for infor mation on obtaining technical assistance from Dell Follow these steps to troubleshoot a damaged computer 1 Turn off the system including any attached peripherals and disconnect all the AC power cables from their power sources 2 Remove the left computer cover See Removing the Computer Covers earlier i...

Page 64: ...ter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting and Replacing the Battery on the Control Panel The battery on the control panel stores the power state of the system For example if a power failure occurs while the system is running the system will remain on when power is restored However if the system does not keep its power state during a power interruption y...

Page 65: ...d Figure 7 7 Power Supply Features Replacing a Power Supply Follow these steps to replace a power supply 1 Disconnect the AC power cable from the power outlet then disconnect the other end of the cable from the power supply Open the plastic strain relief clip and remove the AC power cable 2 Turn the locking switch on the power supply to the standby position marked by a partial circle with a line t...

Page 66: ...ng any attached peripherals and disconnect all the AC power cables from their power sources 3 Remove the computer covers See Removing the Computer Covers earlier in this chapter 4 Check the cable connections listed in Table 7 1 Troubleshooting a Cooling Fan Three cooling fans are installed in the Dell Power Edge 6100 system If you observe that any of the three redundant cooling fans is not operati...

Page 67: ...bs along the lower edge of the fan carrier into the lances in the chassis then raise the fan carrier into position until the catch on the fan car rier snaps into place in the computer chassis 8 Connect the cooling fan power cable to the appropriate FAN connector on the system board The fan should begin running 9 Replace the left computer cover WARNING Only trained service technicians should perfor...

Page 68: ...Yes The connection was loose You have fixed the problem No Continue to step 6 6 Verify that the appropriate cables are firmly con nected to their corresponding connectors on the expansion cards For instructions on which cables should be attached to specific connectors on an expansion card see the expansion card s documentation Are the appropriate cables firmly attached to their connectors Yes Go t...

Page 69: ...m AC power and remove the left computer cover 17 Reinstall one of the expansion cards you removed in step 12 and repeat steps 13 though 15 Then continue to step 18 18 Repeat steps 16 and 17 for each of the remaining expansion cards that you removed in step 12 Have you reinstalled all of the expansion cards with out encountering a test failure Yes You have fixed the problem No See Chapter 11 Gettin...

Page 70: ...ween the tabs and cover 10 Replace the computer cover reconnect the system to AC power and turn it on 11 Enter the system configuration utility and check the Extended Memory categoryandadd1024 KB to the total shown Does the amount of memory installed match the Extended Memory setting plus 1024 KB Yes Continue to step 12 No Go to step 13 12 Reboot the system and observe the monitor screen and the N...

Page 71: ...inue to step 5 No The built in video controller is faulty Go to step 6 5 Remove the video expansion card and repeat step 1 Do the tests complete successfully Yes The video expansion card is faulty See Chap ter 11 Getting Help for instructions on obtaining technical assistance No Continue to step 6 6 See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting the ...

Page 72: ...ntinue to step 14 14 See Chapter 11 Getting Help for instructions on obtaining technical assistance Troubleshooting the Diskette Drive Subsystem If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the system diagnostics the problem may be caused by any of the following conditions The system configuration settings do not ...

Page 73: ...the dis kette drive interface cable connector securely connected to the interface connector labeled FLOPPY on the system board Is the drive s DC power cable firmly connected to the drive Yes Go to step 5 No Continue to step 4 4 Reconnect the cable connectors 5 Replace the computer covers reconnect the sys tem to AC power and turn on the system 6 Run the Diskette Drives Test Group in the system dia...

Page 74: ... exter nally accessible drive bays or an external device that attaches to a SCSI host adapter connector on the back panel of the computer In either case the SCSI tape drive is controlled by a SCSI host adapter installed in the com puter which may also control other SCSI devices connected to one or more SCSI cables SCSI devices often require device drivers for the particular operating system being ...

Page 75: ...alling SCSI Devices in the External Bays in Chapter 9 for information about the tape drive Is the tape drive configured correctly Yes Go to step 13 No Continue to step 11 11 Reconfigure the tape drive s SCSI ID and termi nation settings as appropriate Reinstall the tape drive replace the computer covers reconnect the system to AC power and turn it on See Installing SCSI Devices in the External Bay...

Page 76: ...lling and Configuring SCSI Drivers in the system User s Guide to determine which drivers are required and how they should be installed and configured Are the required SCSI device drivers installed and configured correctly Yes Go to step 5 No Continue to step 4 4 Reinstall and or reconfigure the required SCSI device drivers Then reboot the system Is the problem resolved Yes You have fixed the probl...

Page 77: ...ble connectors reconnect the com puter and peripherals to their AC power sources and turn them on Is the problem resolved Yes The cable connections were not properly con nected You have fixed the problem No Continue to step 10 10 Partition and logically format the hard disk drive If possible restore the files to the drive You may need to use different programs than those provided with your operati...

Page 78: ...7 22 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide ...

Page 79: ...chapter also includes instructions for replacing the real time clock RTC chip if necessary Use Figure 8 1 to locate the system board features mentioned in this chapter and elsewhere WARNING Before a trained service technician accesses the inside of the computer any and all power supplies must be disconnected from their power source and the cables to the power supplies must also be disconnected If ...

Page 80: ...r MONITOR parallel port connector PARALLEL serial port 2 connector SERIAL2 serial port 1 connector SERIAL1 mouse connector MOUSE keyboard connector KEYBD control front panel connector FRONT PANEL primary microprocessor module connector PROCESSOR MODULE 2 configuration switches and jumpers Ultra Wide SCSI host adapter connector SCSI A server management module connector J3G1 memory module connec tor...

Page 81: ...the new expansion card to the configuration information See Chapter 5 Using the System Configuration Utility in the system User s Guide for instructions NOTES If you are installing an EISA expansion card you should normally run the system configura tion utility after installing the expansion card If you are installing a PCI expansion card your sys tem automatically performs any required PCI config...

Page 82: ...lity in the system User s Guide for instructions NOTE If you installed a PCI expansion card the system automatically performs any required PCI configuration tasks during the boot routine Relocating or Removing an Expansion Card Follow this general procedure to remove an expansion card 1 If you are relocating or removing an ISA expan sion card permanently start the system configuration utility and ...

Page 83: ...100 systems use 72 pin 36 bit buff ered SIMMs in these 72 pin sockets The memory module connector is located near the top edge of the system board see Figure 8 1 Memory Upgrade Kits The system is upgradable to 2048 MB 2 gigabytes GB by installing combinations of 16 or 64 MB single sided or 32 MB or 128 MB double sided SIMMs The SIMMs should be rated at 60 nanoseconds ns or 70 ns Table 8 1 shows se...

Page 84: ...way interleaved dual bank using J1 to J16 Table 8 1 illustrates the possible memory configurations based on these guidelines Table 8 1 Sample SIMM Configurations SIMMs Installed in Sockets Total Desired Memory Bank 1 Bank 2 J1 to J4 J5 to J8 J9 to J12 J13 to J16 64 MB 16 MB None None None 128 MB 32 MB None None None 128 MB 16 MB 16 MB None None 256 MB 16 MB 16 MB 16 MB 16 MB 256 MB 64 MB None None...

Page 85: ...ons in Installing SIMMs or Removing SIMMs later in this section as appropriate 7 Replace the memory module Hold the module by the corners with the SIMM sockets facing down Ease the module into the cor rect slot guides until it is touching the system board connector Press the module carefully but firmly into the system board connector and rotate the handles closed NOTE Before closing the handles ma...

Page 86: ...nter the system configuration utility Then save the configuration and exit the utility Running the system configuration utility and saving the configuration is required for the system to recog nize the newly installed SIMMs See Chapter 5 Using the System Configuration Utility in the User s Guide for instructions on running the utility and saving the configuration 12 Run the RAM Test Group in the s...

Page 87: ...Removing a SIMM Upgrading the Microprocessor or Installing Additional Microprocessors The system board has two microprocessor module con nectors Each microprocessor module can have one or two Intel Pentium Pro microprocessors installed for a total of four microprocessors see Figure 8 7 All micro processors on both modules must be identical For example if the system has a 200 megahertz MHz Pentium ...

Page 88: ... module connectors on the system board must be populated For example if you are using only one or two microprocessors on one microprocessor module thus populating the primary connector the second connector on the system board must also be populated with either another micro processor module or a terminator card Table 8 2 Valid Microprocessor Configurations Number of Microprocessors Microprocessor ...

Page 89: ...omputer cover See Removing the Computer Covers in Chapter 7 2 Remove the support panel Remove the two screws from the support panel see Figure 7 4 and pull the back edge tabs on the panel out of the slots in the chassis 3 Locate the microprocessor module or bus termi nation module you need to remove If you are replacing a microprocessor prepare to remove the microprocessor module that contains the...

Page 90: ...tached to the old heat sink 7 Remove the microprocessor from the socket To remove the microprocessor pull the socket release lever straight up until the microprocessor is released see Figure 8 9 Then lift the chip out of the socket Leave the release lever up so that the socket is ready for the new microprocessor Figure 8 9 Removing the Microprocessor CAUTION Never remove the heat sink from a micro...

Page 91: ...of the socket and micro processor aligned set the microprocessor lightly in the socket and make sure all pins are matched with the correct holes in the socket When the micro processor is positioned correctly it should drop down into the socket with minimal pressure When the microprocessor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the...

Page 92: ...system User s Guide for instructions 18 Run the system diagnostics to verify that the new microprocessor is operating correctly See Chapter 5 Running the System Diagnostics for information Replacing the RTC Chip The RTC chip has a built in lithium battery that main tains system configuration date and time information in a special section of memory when the system is turned off The built in battery...

Page 93: ...entify the pin 1 corner of the RTC chip by locating the small dot in one corner on the top of the chip The pin 1 corner of the socket is on the side with a notch 6 Install the new RTC chip With the pin 1 corners of the socket and chip aligned set the chip lightly in the socket and make sure all pins are matched with the correct holes in the socket When the chip is positioned correctly press down u...

Page 94: ...and System Date cate gories on the Main menu Also reenter any system configuration information that is no longer displayed on the system setup screens and then exit the system setup program See Chapter 4 Using the System Setup Program in the system User s Guide for more information 9 Turn the computer and peripherals off and leave them off for at least an hour 10 After an hour turn on the system a...

Page 95: ... board s built in diskette drive controller whereas the CD ROM drive is connected to the system board s built in Ultra Wide SCSI controller Two additional drives can be installed in the remaining two external drive bays See Figure 9 1 for a general view of the various drives control cables and power cables in the external drive bays WARNING Before a trained service technician accesses the inside o...

Page 96: ...ve both computer covers and front bezel according to the instructions in Removing the Computer Covers and Removing the Front Bezel in Chapter 7 To protect the inside of the computer from foreign par ticles a plastic front panel insert covers each empty external drive bay Before you install a drive in an empty bay you must first remove the front panel insert Whenever you remove a drive be sure to r...

Page 97: ...ss the insert into place A tab on each side of the insert snaps into a corresponding latch on the inside of the front bezel Connecting the Drive This section describes the power input connectors and interface connectors on the backs of most drives Figure 9 3 shows the 4 pin power input connector where you connect a direct current DC power cable from the system power supply or power supply parallel...

Page 98: ...re different To configure SCSI devices installed in the external bays follow the guidelines in the following subsections SCSI ID Numbers Each device attached to the Ultra Wide SCSI host adapter must have a unique SCSI identification ID number from 0 to 7 When SCSI devices are shipped from Dell the default SCSI ID numbers are assigned as follows The computer s built in Ultra Wide SCSI host adapter ...

Page 99: ...ainted metal sur face on the back of the computer unpack the drive and compare the jumper and switch settings with those in the drive documentation See SCSI Con figuration Information earlier in this section for information on setting the drive s SCSI ID number and enabling termination if required Change any settings necessary for this system s configuration If the drive does not already have driv...

Page 100: ...nector into the 4 pin power input connector on the back of the drive Select the connector on the SCSI cable that most eas ily reaches the new SCSI device and press the interface cable connector firmly into the drive s interface connector If you moved other drives at the beginning of this step snap them back into place Figure 9 7 Cable Connections for a SCSI Device in the External Drive Bays Ultra ...

Page 101: ...curely into place If necessary you can adjust drive alignment by repositioning one or both rails 5 Install the controller card in an expansion slot See Installing an Expansion Card in Chapter 8 6 Connect a DC power cable to the tape drive If other installed drives are in the way disengage them by pressing in on the plastic drive rails at the front of the bay and slide them slightly toward the fron...

Page 102: ...ve and controller card for installation Ground yourself by touching an unpainted metal sur face on the back of the computer Unpack the tape drive and controller card and configure them for the system according to the instructions in the documen tation that came with the tape drive 2 Remove both computer covers and the front bezel See Removing the Computer Covers and Remov ing the Front Bezel in Ch...

Page 103: ...an entire network of users You can replace a failed drive without forcing all users on the network to log off and lose valuable time and possibly data See Removing and Inserting a SCSI Hard Disk Drive With the System Run ning later in this chapter for details Figure 10 1 illustrates the internal drive bays SCSI backplane board and the Ultra Wide SCSI cable The Ultra Wide SCSI cable has two connect...

Page 104: ...e between the SCSI hard disk drive and the SCSI backplane board NOTE Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI backplane board SCSI Hard Disk Drive Configuration The SCSI backplane board provides termination for the SCSI bus None of the drives connected to the SCSI backplane board should have their termination enabled All SCSI ID numbers for t...

Page 105: ...and Inserting a SCSI Hard Disk Drive With the System Running later in this section 2 Position the drive with its carrier side down and insert it connector end first into the bay see Fig ure 10 2 3 Holding the drive carrier by its sides slide the drive into the bay 4 When the pins on the drive carrier handle contact the drive bay lift the handle to draw the drive carrier into the bay and lock the d...

Page 106: ... bay Follow the instructions in Installing a SCSI Hard Disk Drive earlier in this section The drive online indicator turns on Installing a PowerEdge Expandable RAID Controller Host Adapter Card Use the following procedure to install the PowerEdge Expandable RAID Controller host adapter card 1 Unpack the PowerEdge Expandable RAID Con troller host adapter card and prepare it for installation Refer t...

Page 107: ...t came with each device for information on cabling that device as part of a daisy chain 6 Attach the other end of the SCSI external access cable to the computer s back panel If you are attaching multiple external SCSI devices daisy chain the devices to each other using the cables shipped with each device see Figure 10 4 Figure 10 3 Cable Configuration for a PowerEdge Expandable RAID Controller Hos...

Page 108: ... by running the SCSI Devices Test Group in the system diagnostics See Chapter 5 Running the System Diagnostics for information To test a SCSI tape drive also refer to the documen tation for the tape drive software to perform a tape drive backup and verification test Configuring the Boot Device If the user plans to boot the system from a hard disk drive the drive must be attached to the primary or ...

Page 109: ...nt has the answers you need consult the Preface of the system documentation 2 Run the diagnostics for your Dell system See Chapter 5 Running the System Diagnostics for instructions on using the diagnostics 3 Make a copy of the Diagnostics Checklist in Appendix A and fill it out NOTE Save the Diagnostics Checklist as a master so you can use it to make copies as needed On your Diagnostics Checklist ...

Page 110: ...Subject or Task Tool BIOS revisions TechConnect BBS Frequently asked questions AutoTech service Information about Dell its products and its services TechFax service World Wide Web on the Internet Installation instructions System User s Guide Installation and Troubleshooting Guide technical support service AutoTech service Interrupt maps TechFax service Ordering parts Technical support service Tech...

Page 111: ...that the AutoTech service gives you allows you to continue your session where you ended it The information available through AutoTech includes Specifications and prices for Dell computers cur rently on sale Installation instructions for Dell computers and peripherals Answers to questions about MS DOS and the Microsoft Windows 95 and Windows 3 x operating systems Help in troubleshooting your Dell c...

Page 112: ...ilability Technical Support Service Dell s industry leading hardware technical support ser vice is open 24 hours a day seven days a week At any hour of any day a Dell technical expert is ready with the answers to your questions about Dell hardware Our technical support staff pride themselves on their track record more than 90 percent of all problems and questions are taken care of in just one toll...

Page 113: ...e number on the checklist and include the completed checklist in the shipping box Dell s technical support staff uses computer based diag nostics to provide fast accurate answers to your questions When you call the technical support staff refers to records regarding your specific Dell computer system to better understand your particular question If possible turn your system on before you call Dell...

Page 114: ...hich they are listed Area codes are most often used to call long distance within your own country not internationally in other words when your call originates in the same country you are calling 19 International Access Code in France 1344 City Code Bracknell ________ Local Number 44 Country Code for U K 16 1 Area Code for Paris from outside Paris ________ Local Number Table 11 2 International Dial...

Page 115: ...ker 095 47 Not required Poland Warsaw 011 48 22 Singapore Singapore 005 65 Not required South Africa Johannesburg 09 091 27 11 Spain Madrid 07 34 1 Sweden Upplands Vasby 009 46 8 Switzerland Geneva 00 41 22 Taiwan 002 886 U K Bracknell 010 44 1344 U S Austin Texas 011 1 Not required Table 11 2 International Dialing Codes continued Country City International Access Code Country Code City Code ...

Page 116: ...hboard 0224334100 0 Technical Support 0660 8779 Belgium Brussels Customer Technical Support toll free 0800 14856 Customer Service 02 466 91 99 Sales toll free 0800 16884 SalesFax 02 466 47 89 TechFax International call to the Netherlands 00 31 206829106 TechConnect BBS International call to the Netherlands 00 31 206866504 Brunei Customer Technical Support 60 4 810 4966 Sales 60 4 810 4955 For tech...

Page 117: ...rom outside Toronto toll free 1 800 387 5752 Sales Direct sales from within Toronto 416 758 2200 Sales Software and peripherals toll free 1 800 667 7345 Sales Federal government education and medical toll free 1 800 567 7542 Sales Major accounts toll free 1 800 387 5755 TechConnect BBS 512 728 8528 TechFax toll free 1 800 950 1329 China Beijing Sales 6846 1122 Czech Republic Prague Technical Suppo...

Page 118: ... 11 TechConnect BBS Montpellier 16 22 53 04 Sales Major accounts Paris 16 1 47 62 69 00 Direct Sales Paris 16 1 47 62 68 50 47 62 68 68 Corporate Sales Paris 16 1 47 62 69 00 Germany Langen Customer Technical Support 06103 971 200 Customer Care 06103 971 500 TechConnect BBS 06103 971 666 Sales 06103 971 460 Hong Kong Customer Technical Support toll free 800 4107 Sales toll free 800 4109 For techni...

Page 119: ...and Sales toll free 080 200 3600 Fax 394 3122 Switchboard 287 5600 Latin America NOTE Customers in Latin America call the U S for sales and technical assistance Customer Technical Support 512 728 4093 Customer Service 512 728 3619 Fax Technical Support and Customer Service 512 728 3883 Sales 512 728 4397 SalesFax 512 728 4600 728 3772 For technical assistance in this country after normal working h...

Page 120: ...exico Colonia Granada NOTE Customers in Mexico call the U S for access to the Automated Order Status System and AutoTech Automated Order Status System U S 512 728 0685 AutoTech U S Automated technical support 512 728 0686 Customer Technical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 900 37 toll free 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 Netherlands Amsterdam C...

Page 121: ...untries excluding Australia Hong Kong Japan Malaysia New Zealand and Singapore see individual listings for these countries Customer Technical Support 60 4 810 4977 Sales 60 4 810 4988 Spain Madrid Technical Support 91 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902 100 185 Switchboard 91 329 10 80 For technical assistance in this country after normal working hou...

Page 122: ... Technical Support toll free 0080 651 226 Sales toll free 0080 651 228 U K Bracknell Customer Technical Support Dell Dimension systems 01344 720109 Customer Technical Support Other systems 01344 723723 Customer Care 01344 720110 TechFax 01344 723178 TechConnect BBS 01344 723858 Sales 01344 720000 For technical assistance in this country after normal working hours use one of the following numbers 3...

Page 123: ...Catalogs toll free 1 800 426 5150 Spare Parts Sales Dell Direct1 toll free 1 800 274 1490 Major Accounts2 toll free 1 800 357 3355 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 TechConnect BBS 512 728 8528 Switchboard 512 338 4400 1 Use this telephone number if your call is about a system purchased for home personal or small business use 2 Use this telephone number if you are calli...

Page 124: ...11 16 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide ...

Page 125: ...tem If you need to call Dell Computer Corporation for assis tance you will be able to inform the support technician of the actions you have taken to resolve the problem If you must return a piece of hardware to Dell include the com pleted checklist See Chapter 11 Getting Help for information on obtaining technical assistance Be sure to save the following checklist in this appendix as a master so y...

Page 126: ..._________________________________________________________ ____________________________________________________________________________________________ Are you connected to a network yes no Network version and network card ______________________________________________________________ Programs and versions ________________________________________________________________________ Start up file conten...

Page 127: ...he monitor screen and require the user to respond with the following steps 1 Examine a displayed image for correctness 2 If an image is correct type y 3 If an image is incorrect type n The following sections describe each of the tests in the Video Test Group Video Memory Test The Video Memory Test verifies the integrity of the video memory either on the system board or on a video expansion card As...

Page 128: ...nge ASCII character set in 80 column by 25 line text mode Figure B 1 shows an example of the character set subtest screen Figure B 1 80 Column x 25 Line Character Set Subtest Screen Character Attributes Subtest 40 x 25 The 40 column x 25 line character attributes subtest displays four lines of text in 40 column by 25 line double wide text mode that demonstrate normal intensity video reverse video ...

Page 129: ...n a unique foreground color and each column has a unique background color Where the same foreground and background color intersect the hexadecimal number is not visible Type y if each character is displayed correctly otherwise type n Table B 1 indicates the color in each of the rows and columns Table B 1 Color Attributes Row or Column Color Foreground Color Background Number 0 Black Black 1 Blue B...

Page 130: ... Mode Test The Graphics Mode Test checks the video subsystem s ability to present graphics mode data and colors This test displays nine different screens each of which allows you to check some aspect of graphics mode data and colors The following subsections describe Graphics Mode Test screens in the order in which they appear NOTE Some of the following tests may not appear if your system does not...

Page 131: ...The 640 x 350 16 color graphics mode screen displays a series of octagons in 16 different colors with the name of the color displayed beneath each octagon Type y if all the octagons are the correct colors otherwise type n 640 x 480 2 Color Graphics Mode Screen The 640 x 480 pixel 2 color graphics mode screen dis plays three chess pieces Type y if all the chess pieces are identical and displayed co...

Page 132: ...olor Graphics Mode Screen The 1280 x 1024 pixel 16 color graphics mode screen displays a series of squares in 16 different colors located in various positions on the screen Type y if all the squares appear to be correct otherwise type n Color Palettes Test The Color Palettes Test checks the video subsystem s ability to display all available colors The test displays two screens that allow you to ch...

Page 133: ...is test is running four screens appear sequentially a red screen a green screen a blue screen and a white screen Check each screen for missing pixels and verify that the correct color is being displayed When the test is complete a message asks if you are sat isfied with the quality of the colors Type y if all the pixels were present and if the correct colors were dis played otherwise type n ...

Page 134: ...B 8 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide ...

Page 135: ...you can identify each pin number based on the location of pin 1 Figure C 1 shows the location and default settings of the jumper blocks on the system board See Table C 1 for the designations default settings and functions of the sys tem s jumpers Switches Switches control various circuits or functions in the computer system The switches you are most likely to encounter are dual in line package DIP...

Page 136: ...em Installation and Troubleshooting Guide on the appropriate side of the switch In either case do not use a pen pencil or other object that might leave a residue on the switch System Board Figure C 1 System Board Jumpers and Switches ...

Page 137: ...efault Reserved do not change BIOS RECOVERY default Normal BIOS boot operation Enables recovery mode for BIOS flash memory the BIOS WRITE jumper must also be in its default position BOOT BLOCK PROTECT default The BIOS boot block is write protected Always leave this jumper in this position The BIOS boot block is programmable Do not use this setting BIOS WRITE default Disables the BIOS update of fla...

Page 138: ... 2 88 MB diskette drive size detection VIDEO SLEEP default The Video Sleep Register resides at 03C3H The Video Sleep Register resides at 46E8H PWR CTRL default Disables the RTC power supply control Enables power supply control using the RTC RESERVED Reserved do not change Only one of these jumpers should have a jumper plug installed NOTE For the full name of an abbreviation or acronym used in this...

Page 139: ...nt module connector KEYBD Keyboard connector MEMORY MODULE Memory module connector MONITOR Video connector MOUSE Mouse connector PARALLEL Parallel port connector sometimes referred to as LPT1 Pn PCI expansion card connectors PSn Power supply connectors PROCESSOR MODULE n Microprocessor module connectors SCSI A Ultra Wide SCSI host adapter connector SCSI B Ultra Wide SCSI host adapter connector SER...

Page 140: ...C 6 Dell PowerEdge 6100 200 System Installation and Troubleshooting Guide Microprocessor Module Figure C 2 Microprocessor Module Jumpers ...

Page 141: ...his jumper is useful only when you are using ITP A processor is installed in the adjacent slot J105 default A 200 66 MHz microprocessor is installed J106 default A processor is not installed in the adjacent slot This jumper is useful only when you are using ITP A processor is installed in the adjacent slot NOTE For the full name of an abbreviation or acronym used in this table see the abbreviation...

Page 142: ...ERVER MANAGEMENT control front panel connector CONTROL PANEL SCA 2 compatible SCSI connectors SLOTnID n on other side Table C 4 SCSI Backplane Board Connectors Connector Description SLOTnID n SCA 2 compatible SCSI connector CONTROL PANEL Control panel connector POWER Power input connector SCSI Ultra Wide SCSI cable connector SERVER MANAGEMENT Server management bus connector NOTE For the full name ...

Page 143: ...rs C 9 Power Supply Paralleling Board Figure C 4 Power Supply Paralleling Board system board connector PWR1 peripherals connector PWRFD system board connector PWR2 system board connector PWR3 SCSI backplane board connector PWRSCSI ...

Page 144: ...r user pass word you must set the CLEAR PASSWORD switch back to the off position NOTE If you assign a new administrative and or user password with the CLEAR PASSWORD switch still on the system disables the new password s the next time it boots 5 Repeat step 1 6 Move the CLEAR PASSWORD switch to the off posi tion away from the numbers 7 Replace the computer cover reconnect the com puter and periphe...

Page 145: ... bits per second BTU British thermal unit BZT Bundesamt fur Zulassungen in der Telekommunikation C Celsius CCFT cold cathode fluorescent tube CD compact disc CD ROM compact disc read only memory CGA color graphics adapter cm centimeter s CMOS complementary metal oxide semi conductor C O D collect on delivery cpi characters per inch cpl characters per line CPU central processing unit DAC digital to...

Page 146: ...eit FAT file allocation table FCC Federal Communications Commis sion FIFO first in first out ft feet FTP file transfer protocol g gram s G gravities Abbreviation or Acronym Description GB gigabyte s GUI graphical user interface h hexadecimal HIP Hardware Instrumentation Program HMA high memory area HPFS High Performance File System Hz hertz I O input output IC integrated circuit ID identification ...

Page 147: ...P one time programmable Abbreviation or Acronym Description PAL programmable array logic PCI Peripheral Component Inter connect PCMCIA Personal Computer Memory Card International Association PGA pin grid array POST power on self test ppm pages per minute PQFP plastic quad flat pack PS 2 Personal System 2 PVC polyvinyl chloride QIC quarter inch cartridge RAM random access memory RAMDAC random acces...

Page 148: ...ninterruptible power supply USOC Universal Service Ordering Code V volt s VAC volt s alternating current VDC volt s direct current VDE Verband Deutscher Elektro techniker VESA Video Electronics Standards Asso ciation VGA video graphics array VLSI very large scale integration VRAM video random access memory W watt s WH watt hour s XMM extended memory manager XMS eXtended Memory Specification ZIF ze...

Page 149: ...stem list of 3 4 BIOS RECOVERY jumper C 2 C 3 BIOS WRITE jumper C 2 C 3 board See expansion cards system board BOOT BLOCK PROTECT jumper C 2 C 3 boot device configuring 10 6 boot routine problem indications list of 2 5 bulletin board service See TechConnect BBS C cables connectors 9 3 interface 9 3 power supply 9 4 ribbon 7 4 9 3 SCSI 9 4 calling Dell 11 5 card See expansion cards cautions viii CD...

Page 150: ...rated 9 3 device drivers 4 2 diagnosing problems 5 1 11 1 diagnostics checklist A 1 diagnostics See system diagnostics direct current See DC diskette drive subsystem troubleshooting 7 16 7 17 verifying proper operation 7 17 diskette drives access indicator 2 4 troubleshooting 7 16 Diskette Drives Test Group system diagnostics 5 14 diskettes data corrupted or lost 5 14 problems with 5 14 drive acce...

Page 151: ... hard drives See hard disk drives hard disk drives See also drives SCSI devices about 10 1 activity indicator 2 4 boot drive 10 6 boot order 10 6 configuring 10 1 drive bays 7 5 7 6 drive carriers 10 2 fault indicator 2 4 formatting 10 6 indicator codes 10 4 installing 10 2 10 3 online indicator 2 4 partitioning 10 6 removing 10 3 10 4 troubleshooting 7 19 header connector illustrated 9 3 help fro...

Page 152: ...s 9 4 10 1 SIMMs 8 5 8 8 system board options 8 1 9 2 tape drives external 9 8 tape drives internal 9 7 interface connectors location on system board 8 2 interrupt request See IRQ interrupts avoiding assignment conflicts 4 2 IRQ lines 4 2 J J101 jumper C 6 C 7 J105 jumper C 6 C 7 J106 jumper C 6 C 7 jumpers about C 1 disabling a forgotten password C 10 on microprocessor module C 6 C 7 on system bo...

Page 153: ...diagnostics 5 13 N nonvolatile random access memory See NVRAM notational conventions viii notes viii NVRAM about 5 4 O options upgrades 1 1 P parallel port connector location 2 3 Parallel Ports Test Group system diagnostics 5 15 parallel printer troubleshooting 6 4 parity errors 5 10 partitioning SCSI hard disk drives 10 6 password disabling by switch C 10 PCI expansion cards See expansion cards P...

Page 154: ...ves in internal bays 10 1 expansion cards 8 3 8 4 front bezel 7 4 front panel inserts 9 3 host adapter card 10 4 microprocessors 8 9 removing and replacing continued RTC chip 8 14 SCSI devices 9 4 SCSI hard disk drives 10 1 SIMMs 8 5 tape drives external 9 8 tape drives internal 9 7 9 8 reset button illustrated 2 4 returns 11 5 ribbon cables 7 4 9 3 RTC chip removal 8 15 replacing 8 14 troubleshoo...

Page 155: ...t technical 11 1 switches about C 1 illustrated 2 4 C 1 C 2 location on system board C 2 switches continued settings table C 3 syntax errors 5 14 system See computer system battery removal 7 9 system beep codes list of 3 4 system board about 7 4 connectors and sockets 8 2 C 5 illustrated 8 2 jumpers C 2 C 3 location 7 5 options installing 8 1 9 2 10 4 switches C 2 C 3 troubleshooting 7 15 system c...

Page 156: ...also system diagnostics audible signs of problems 2 5 basic problems 2 1 battery on control panel 7 8 checking connections and switches 2 2 cooling fan 7 10 damaged computer 7 7 diagnostics checklist A 1 diskette drive subsystem 7 16 7 17 diskette drives 7 17 dropped or damaged computer 7 7 expansion cards 7 12 hard disk drives 3 5 7 19 I O functions 6 3 I O ports 6 2 keyboard 6 2 monitor 6 1 para...

Page 157: ...ardware Test B 1 Video Memory Test B 1 VIDEO SLEEP jumper C 2 C 4 video subsystem troubleshooting 7 14 Video Test Group system diagnostics 5 12 video tests Color Palettes B 1 B 6 Graphics Mode B 1 B 4 Solid Colors Test B 1 B 7 Text Mode Character B 1 B 2 Text Mode Color B 1 B 3 B 4 Text Mode Pages B 1 B 4 Video Hardware B 1 Video Memory B 1 W warning messages 3 4 warnings viii warranty repair or c...

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