contacting technical support.
l
Use the Microsoft Windows product key, when prompted, if
you ever need to reinstall your operating system.
l
Solutions
—
Troubleshooting hints and tips, articles from technicians, online
courses, frequently asked questions
l
Community
—
Online discussion with other Dell customers
l
Upgrades
—
Upgrade information for components, such as memory, the hard
drive, and the operating system
l
Customer Care
—
Contact information, service call and order status, warranty,
and repair information
l
Service and support
—
Service call status and support history, service contract,
online discussions with technical support
l
Reference
—
Computer documentation, details on my computer configuration,
product specifications, and white papers
l
Downloads
—
Certified drivers, patches, and software updates
l
Notebook System Software (NSS)
—
If you reinstall the operating system for your
computer, you should also reinstall the NSS utility. NSS provides critical updates
for your operating system and support for Dell™ 3.5
-inch USB floppy drives,
Intel
®
Pentium
®
M processors, optical drives, and USB devices. NSS is necessary
for correct operation of your Dell computer. The software automatically detects
your computer and operating system and installs the updates appropriate for
your configuration.
To download Notebook System Software:
1.
Go to
support.dell.com
and click
Downloads
.
2.
Enter your Service Tag or product model.
3.
In the
Download Category
drop-down menu, click
All
.
4.
Select the operating system and operating system language for your computer,
and click
Submit
.
5.
Under
Select a Device
, scroll to
System and Configuration Utilities
, and click
Dell Notebook System Software
.
Dell Support Website
—
support.dell.com
NOTE:
Select your region to view the appropriate support site.
NOTE:
Corporate, government, and education customers can also
use the customized Dell Premier Support website at
premier.support.dell.com
. The website may not be available in all
regions.
l
How to use Windows XP
l
Documentation for my computer
l
Documentation for devices (such as a modem)
Windows Help and Support Center
1.
Click the
Start
button and click
Help and Support
.
2.
Type a word or phrase that describes your problem and
click the arrow icon.
3.
Click the topic that describes your problem.
4.
Follow the instructions on the screen.
l
How to reinstall my operating system
Operating System CD
The operating system is already installed on your computer. To
reinstall your operating system, use the
Operating System
CD. See
your
User's Guide
for instructions.
After you reinstall your operating system, use the
Drivers and
Utilities
CD to reinstall drivers for the devices that came with your
computer.
Your operating system
product key
label is located on your
computer.
NOTE:
The color of your CD varies based on the operating system
you ordered.
NOTE:
The
Operating System
CD is optional and may not ship with
your computer.
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