
Chapter 1 Troubleshooting
Chapter 1 Troubleshooting CONTENTS
Version 4.3 2009.08.21
1. Troubleshooting Overview...........................................................................................1 - 1
1.1 Flow of Troubleshooting.................................................................................................................... 1 - 1
1.2 Check Installation Status ................................................................................................................. 1 - 2
1.3 Cautions on Service Operations ....................................................................................................... 1 - 3
1.4 Cautions on Using FIP ..................................................................................................................... 1 - 4
1.5 Items To Be Confirmed Before Going To FIP Troubleshooting ........................................................ 1 - 6
2. FIP ............................................................................................................................1 - 12
2.1 FIP ................................................................................................................................................. 1 - 12
2.2 Flow of FIP..................................................................................................................................... 1 - 12
2.3 Status Code List............................................................................................................................. 1 - 13
3. Error Code FIP ..........................................................................................................1 - 36
3.1 Troubleshooting for the call center.................................................................................................. 1 - 36
Flows 1 001-360-01 Restart Printer ..................................................................................................... 1 - 36
Flows 2 001-360-02 Restart Printer ..................................................................................................... 1 - 37
Flows 3 003-340-01/003-340-02/003-340-03/003-340-04/003-340-05/003-340-07/003-340-08/
003-340-0A/003-340-0B/003-340-14 Restart Printer.............................................................. 1 - 38
Flows 4 003-340-09 Restart Printer ..................................................................................................... 1 - 39
Flows 5 003-356 Restart Printer .......................................................................................................... 1 - 40
Flows 6 004-310 Restart Printer .......................................................................................................... 1 - 41
Flows 7 004-311 Restart Printer .......................................................................................................... 1 - 42
Flows 8 006-370 Restart Printer .......................................................................................................... 1 - 43
Flows 9 007-340-00 Restart Printer ..................................................................................................... 1 - 44
Flows 10 007-340-01 Restart Printer ................................................................................................... 1 - 45
Flows 12 007-340-03 Restart Printer ................................................................................................... 1 - 46
Flows 13 007-340-04 Restart Printer ................................................................................................... 1 - 47
Flows 14 007-371 Restart Printer ........................................................................................................ 1 - 48
Flows 15 009-360 Restart Printer ........................................................................................................ 1 - 49
Flows 16 009-361 Restart Printer ........................................................................................................ 1 - 50
Flows 17 009-362 Restart Printer ........................................................................................................ 1 - 51
Flows 18 009-363 Restart Printer ........................................................................................................ 1 - 52
Flows 19 009-654-01 Restart Printer ................................................................................................... 1 - 53
Flows 20 009-654-02 Restart Printer ................................................................................................... 1 - 55
Flows 21 010-317 Restart Printer ........................................................................................................ 1 - 57
Flows 22 010-351 Restart Printer ........................................................................................................ 1 - 58
Flows 23 010-354 Restart Printer ........................................................................................................ 1 - 59
Flows 24 010-377 Restart Printer ........................................................................................................ 1 - 60
Flows 25 016-300/016-301/016-302/016-310/016-313/016-315/016-317/016-323/016-327/016-344/
016-345/016-346/016-347 Restart / Erase Flash Err. 016-392 / Write Flash Err. 016-393 /
Verify Error 016-394.............................................................................................................. 1 - 61
Flows 25-1 016-340 Restart Printer ...................................................................................................... 1 - 62
Flows 26 016-312/016-361 Restart Printer .......................................................................................... 1 - 64
Flows 27 016-316/016-318 Restart Printer .......................................................................................... 1 - 65
Flows 28 016-338 Restart Printer ........................................................................................................ 1 - 66
Flows 29 016-350 Restart Printer ........................................................................................................ 1 - 67
Flows 30 016-365 Restart Printer ........................................................................................................ 1 - 68
Flows 31 016-370 Restart Printer ........................................................................................................ 1 - 69
Flows 32 093-964 Restart Printer ........................................................................................................ 1 - 71
Flows 33 Paper Jam 071-100 .............................................................................................................. 1 - 72
Flows 34 Paper Jam 072-100 .............................................................................................................. 1 - 74
Flows 35 Paper Jam 075-100 .............................................................................................................. 1 - 77
Flows 36 Paper Jam 077-100/077-101................................................................................................ 1 - 79
Flows 37 Paper Jam 077-102/077-103................................................................................................ 1 - 80
Flows 38 Paper Jam 077-104/077-107................................................................................................ 1 - 81
Summary of Contents for 3130cn - Color Laser Printer
Page 1: ...Dell 3130cn Service Manual 21 Aug 2009 ...
Page 12: ...vii Version 3 2008 05 30 4 5 2 Caution label for toner cartridges Zna00005KB ...
Page 13: ...viii Version 3 2008 05 30 Zna00006KB ...
Page 14: ...ix Version 3 2008 05 30 4 5 3 Caution label for MPF Zna00008KB ...
Page 15: ...x Version 3 2008 05 30 4 5 4 Caution label for print head Zna00009KA ...
Page 16: ...xi Version 1 2007 12 28 4 5 5 Caution label for transfer belt Zna00007KA ...
Page 17: ...xii Version 1 2007 12 28 4 5 6 Caution label for duplex Zna00011KA ...
Page 19: ...xiv Version 1 2007 12 28 Blank Page ...
Page 306: ...1 280 Chapter 1 Troubleshooting Version 1 2008 02 15 Zna02119KA ...
Page 364: ...2 10 Chapter 2 Operation of Diag Version 1 2007 12 28 Kmy02042KA Duplex Jam Sensor DI 1 ...
Page 486: ...3 9 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 500: ...3 23 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 514: ...3 37 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 520: ...3 43 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 542: ...3 65 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 548: ...3 71 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 552: ...3 75 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 564: ...3 87 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 572: ...3 95 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 576: ...3 99 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 584: ...3 107 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 593: ...3 116 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 603: ...3 126 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 611: ...3 134 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 617: ...3 140 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 629: ...3 152 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 653: ...3 176 Chapter 3 Removal and Replacement Procedures RRPs Version 1 2008 01 08 Blank Page ...
Page 673: ...4 11 Chapter 4 Plug Jack P J Connector Locations Version 1 2007 12 28 Blank page ...
Page 675: ...Chapter 5 Parts List Chapter 5 Parts List CONTENTS Version 3 2008 05 30 Blank Page ...
Page 682: ...5 7 Chapter 5 Parts List Version 1 2007 12 28 Blank Page ...
Page 733: ...6 9 Chapter 6 Principles of Operation Version 1 2007 12 28 Kmy06007KA ...
Page 749: ...6 25 Chapter 6 Principles of Operation Version 1 2007 12 28 Blank Page ...
Page 753: ...6 29 Chapter 6 Principles of Operation Version 3 2008 05 30 3 5 2 Reference diagram ...
Page 759: ...6 35 Chapter 6 Principles of Operation Version 1 2007 12 28 Blank Page ...
Page 763: ...6 39 Chapter 6 Principles of Operation Version 1 2007 12 28 Blank Page ...
Page 769: ...6 45 Chapter 6 Principles of Operation Version 1 2007 12 28 Blank Page ...
Page 783: ...6 59 Chapter 6 Principles of Operation Version 3 2008 05 30 Zna06018KB ...
Page 785: ...6 61 Chapter 6 Principles of Operation Version 1 2007 12 28 TONER CARTRIDGE Kmy06022KA ...
Page 787: ...6 63 Chapter 6 Principles of Operation Version 1 2007 12 28 PAPER HANDLING Kmy06020KA ...
Page 789: ...6 65 Chapter 6 Principles of Operation Version 3 2008 05 30 Zna06027KB ...
Page 791: ...6 67 Chapter 6 Principles of Operation Version 1 2007 12 28 550 OPTION FEEDER Kmy06024KA ...