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Dell EMC DP5300, Field Replacement Manual

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Dell EMC DP5300 Field Replacement Manual Download Page 101

2. Verify that the required components are accessible on the network. Resolve any

connectivity issues that are encountered.

l

If the ACM loads successfully, skip the rest of this procedure. The DPSearch
nodes, DP Advisor nodes, DP Central, AVE, and Avamar Proxy start
automatically.

l

If all required components are powered on and accessible, but the ACM does
not load, restart the ACM service:

3. Stop the 

dataprotection_webapp

 service:

service dataprotection_webapp stop

4. Start the 

dataprotection_webapp

 service:

service dataprotection_webapp start

The DPSearch nodes, DP Advisor nodes, DP Central, AVE, and Avamar Proxy start
automatically.

The VMs do not start
When switch the power button on present on the Dell Server, the ACM internally
executes 

local.sh (/etc/init.d/local.sh)

 and the VMs start automatically.

To start the VMs manually:

1. Move ESXi out of maintenance mode manually.

Note

To do this, log in to ESX using 

idpauser

 and select Exit maintenance mode.

2. Start the DataProtection-VCSA by running the 

/etc/init.d/local.sh

 script

on ESXi or power on the VM from the ESXi.
DataProtection-ACM VM starts five minutes after the VCSA VM starts.

3. If DDVE VM is not up, click the Power on button to start the DDVE VM.

Code waits filesystem status to show up and running.

4. If AVE is not started, start AVE VM from ESX UI.

5. login to AVE using admin credentials.

ACM executes 

dpnctl status all

, 

dpnctl start all

, and 

dpnctl

start maint

 commands.

6. If something goes wrong, execute the following in sequence and click the Power

on button:

l

DataProtectionSearch Vapp

l

DPADatastoreServer VM

l

DPAApplicationServer VM

l

DataDomainCloudDR VApp

l

DataProtectionCentral VApp

l

AVProxy VM

Note

Check the status of DPA services by running 

/opt/emc/dpa/services/bin/

dpa.sh service status

 command after logging in to Datastore server using

its IP, OS user 

root

 and its password.

7. If DPS vApp does not started, start vApp.

Restart the IDPA

DELL EMC CONFIDENTIAL

Troubleshooting startup

     

101

Summary of Contents for DP5300

Page 1: ...Dell EMC Integrated Data Protection Appliance IDPA Version 2 1 Field Replacement Guide 302 003 913 REV 03 DELL EMC CONFIDENTIAL ...

Page 2: ...ICATION AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE USE COPYING AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be the property of their respective owners Published in the USA Dell EMC ...

Page 3: ...30 Prerequisites 30 Record disk information 31 Locate and connect to the Dell switch 31 Gather disk information 32 Prepare a failed SSD for replacement 34 Drive status indicator codes 36 Locate the failed drive 36 Remove a disk drive 37 Install a disk drive 37 Configure the replacement drive 38 Complete the procedure 40 Replacing a server power supply 40 Power supply units 41 Power supply unit ind...

Page 4: ...status indicators 65 S4048 ON front panel indicators 66 Storing and handling components 68 Replacing a power supply unit 68 Verify the replacement component 70 Replacing a Fan 71 Location and description of the fan modules 71 Fan module status indicator 71 S4048 ON front panel indicators 72 Storing and handling components 74 Replacing a fan module 74 Verify the replacement component 75 Replacing a...

Page 5: ...Restart the IDPA 99 Start up the IDPA 100 Troubleshooting startup 100 Chapter 6 CONTENTS DELL EMC CONFIDENTIAL Integrated Data Protection Appliance IDPA 2 1 Field Replacement Guide 5 ...

Page 6: ...CONTENTS DELL EMC CONFIDENTIAL 6 Integrated Data Protection Appliance IDPA 2 1 Field Replacement Guide ...

Page 7: ...rails 55 Sliding server into of the cabinet 56 S4048 ON PSUs on the rear panel 65 PSU LED location 65 S4048 ON front panel indicators 66 Install the PSU 70 S4048 ON fan modules 71 Fan module LED location 71 S4048 ON front panel indicators 72 S4048 ON I O side view 76 S4048 ON PSU side view 76 S4048 ON LEDs 78 S4048 ON LEDs 78 Remove inner rails 85 Install switch in cabinet 86 S4048 ON RS 232 conso...

Page 8: ...FIGURES DELL EMC CONFIDENTIAL 8 Integrated Data Protection Appliance IDPA 2 1 Field Replacement Guide ...

Page 9: ...LEDs 67 SFP port LEDs 67 QSFP port LEDs 68 Switch port layout 70 Fan module LED behavior 71 S4048 ON LED behavior 72 Management Ethernet port LEDs 73 SFP port LEDs 73 QSFP port LEDs 74 Switch port layout 75 Chassis physical design 76 Environmental parameters 77 AC power requirements 77 S4048 ON LED behavior 79 Management Ethernet port LEDs 80 SFP port LEDs 80 QSFP port LEDs 80 1 2 3 4 5 6 7 8 9 10...

Page 10: ...TABLES DELL EMC CONFIDENTIAL 10 Integrated Data Protection Appliance IDPA 2 1 Field Replacement Guide ...

Page 11: ...are Replacement This chapter includes the following topics l Hardware replacement overview 12 l Identify the IDPA 13 l Shut down the IDPA 14 l Troubleshooting shutdown 20 DELL EMC CONFIDENTIAL Prepare the Integrated Data Protection Appliance for Hardware Replacement 11 ...

Page 12: ...cement shutdown requirements Model Component shutdown is not required Component shutdown is required Data Domain DD6300 DD6800 DD9300 l 2 5 disk drive l 3 5 disk drive l Power supply l Chassis l DIMM l Fan l I O module l NVRAM module l Rails l Storage processor SP module Data Domain DD9800 l 2 5 solid state drive l Fan l Power supply l Chassis l DIMM l I O module l Management module l NVRAM module...

Page 13: ...server requires that you connect to the Dell switch to access the VMware vSphere web Client and the Dell server iDRAC interface Connect to port 38 on the Dell switch The switch port layout is displayed in the following table Table 2 Switch port layout 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 Identify the ...

Page 14: ...output from running this command The screen shot will be helpful in the later stages of the shutdown procedure admin xxxxxxx home admin mccli checkpoint show 0 23000 CLI command completed successfully Tag Time Validated Deletable cp 20180523033106 2018 05 23 09 01 06 IST Validated No cp 20180523033444 2018 05 23 09 04 44 IST No cp 20180523054859 2018 05 23 11 18 59 IST No 5 Run the mccli checkpoin...

Page 15: ...018 05 23 11 18 59 IST No cp 20180523055705 2018 05 23 11 27 05 IST No admin xxxxxxx home admin mccli checkpoint show 0 23000 CLI command completed successfully Tag Time Validated Deletable cp 20180523033106 2018 05 23 09 01 06 IST Validated No cp 20180523033444 2018 05 23 09 04 44 IST Validated Yes cp 20180523054859 2018 05 23 11 18 59 IST No cp 20180523055705 2018 05 23 11 27 05 IST No 9 From th...

Page 16: ...527154554 generation time 1527154651 stripes checking 31 stripes completed 31 offline stripes 0 percent completion 100 00 hfscheckerrors hfscheckstatus 10 Run the dpcntl stop sched command to stop all the backup job that will be scheduled by AVE current jobs will still continue to run admin xxxxxxx dpnctl stop sched Identity added home admin ssh admin_key home admin ssh admin_key dpnctl INFO Suspe...

Page 17: ... 1 type avtarbackup ndispatchers 1 expires 1532240626 domain workorderid MOD 1527056601340 pidnum 1001 numconns 1 path clients acmpun059 lss emc com starttime 1527056651 encrypt tls sa dispatcher0 xxxxxxxxxxxxxx sessionid 9152705660134709 root pluginid Unix encrypt strength high clientid 86752318de80049804395b0756fde3fa034a9846 user clientip xxxxxxxxxxxxx host numprocs 4 speed 16777200 osuser root...

Page 18: ...0e7523366025b3955a8ed142170f totalbytes 48514156 00 ispresentbytes 0 00 pidnum 1001 percentnew 0 expires 0 created_prectime 0x1d3f371fd3ffb5a partial 0 retentiontype daily weekly monthly yearly backuptype full ddrindex 0 locked 1 direct_restore 1 tier 0 appconsistent not_available backuplist admin xxxxxxx mcserver sh flush BEGIN check mcs preflush check mcs passed PASS check mcs PASSED OVERALL pre...

Page 19: ...dpnctl INFO LAST MCS PASSED dpnctl INFO 30 dpnctl INFO Checking for file system and gsan percentage dpnctl INFO FS GSAN PERCENTAGE PASSED dpnctl INFO 50 dpnctl INFO GSAN tasks idle dpnctl INFO Checking for hfscheck dpnctl INFO No hfsceck maintenance task is running dpnctl INFO 70 dpnctl INFO Checking for GC dpnctl INFO No GC task is running dpnctl INFO 80 dpnctl INFO Checking for active sessions b...

Page 20: ...duler 3 Stop all Avamar services by running the following command dpnctl stop all 4 Log in to the Data Domain with SSH using the Data Domain IP address 5 Shut down the Data Domain system by running the following command system poweroff 6 Open the vCenter by typing the IP address in the browser 7 Log in to vCenter by using the customer specified username and password 8 Power off the Data Protection...

Page 21: ...ut down by running the following commands mapall user root all touch fastboot mapall user root all halt i Power off all nodes in the grid 2 To log in to the Data Domain system open a new SSH session 3 Shut down the Data Domain system by running the following command system poweroff 4 Open the vCenter by typing the IP address in the browser 5 Log in to vCenter by using the customer specified userna...

Page 22: ...nt or the ESXi host to shut down all of the ESXi hosts 12 Go to the required component replacement procedure Prepare the Integrated Data Protection Appliance for Hardware Replacement DELL EMC CONFIDENTIAL 22 Integrated Data Protection Appliance IDPA 2 1 Field Replacement Guide ...

Page 23: ...CHAPTER 2 Data Domain FRUs This chapter includes the following topics l Data Domain FRUs 24 l Replace a Data Domain Ethernet cable 24 DELL EMC CONFIDENTIAL Data Domain FRUs 23 ...

Page 24: ...ta Domain system Run the following command net show config ethMa Link encap Ethernet HWaddr 00 60 16 5C 8C A9 inet addr 10 241 160 24 Bcast 10 241 160 255 Mask 255 255 255 0 inet6 addr 2620 0 170 4140 260 16ff fe5c 8ca9 64 Scope Global inet6 addr fe80 260 16ff fe5c 8ca9 64 Scope Link UP BROADCAST RUNNING ALLMULTI MULTICAST MTU 1500 Metric 1 RX packets 1208361053 errors 0 dropped 92194 overruns 0 f...

Page 25: ... errors 0 dropped 0 overruns 0 frame 0 TX packets 0 errors 0 dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen 1000 RX bytes 0 0 0 b TX bytes 0 0 0 b Interrupt 36 Memory 381c07000000 381c077fffff eth1c Link encap Ethernet HWaddr 00 60 16 52 35 2A BROADCAST ALLMULTI MULTICAST MTU 1500 Metric 1 RX packets 0 errors 0 dropped 0 overruns 0 frame 0 TX packets 0 errors 0 dropped 0 overruns 0 carrier...

Page 26: ...e with the new cable Run the following commands netconfig eth1a up netconfig eth1b up netconfig eth1c up netconfig eth1d up 11 Start all Avamar services Run the following command dpnctl start Data Domain FRUs DELL EMC CONFIDENTIAL 26 Integrated Data Protection Appliance IDPA 2 1 Field Replacement Guide ...

Page 27: ...CHAPTER 3 Avamar FRUs This chapter includes the following topics l Avamar FRUs 28 l Replace an Avamar Ethernet cable 28 DELL EMC CONFIDENTIAL Avamar FRUs 27 ...

Page 28: ... is only for the twinax cables connecting the Avamar server to the Dell switch FRU replacement of the cables connected to the Brocade switches is not supported Procedure 1 Disconnect the failed cable from the switch 2 Disconnect the failed cable from the Avamar server 3 Connect the new cable to the switch 4 Connect the new cable to the Avamar server Avamar FRUs DELL EMC CONFIDENTIAL 28 Integrated ...

Page 29: ...ers to assist you To avoid injury do not attempt to lift the system by yourself This chapter includes the following topics l Replacing an Ethernet Cable 30 l Replacing a Disk 30 l Replacing a server power supply 40 l Replacing a server 44 DELL EMC CONFIDENTIAL Dell PowerEdge R630 Server FRUs 29 ...

Page 30: ...lacing the entire server is not supported l SSD disks One SSD is present in the IDPA server for use as a caching device l HDD disks Five HDDs are present in the IDPA server The disk replacement procedure consists of the following tasks 1 Gather information about the faulty disk It is important to note which type of disk has failed 2 Remove the failed disk from the system 3 Install the replacement ...

Page 31: ...dress l ESX 1 user definable l ESX 2 user definable l ESX 3 user definable iDRAC root user password l Default username root l Default password idpa_1234 ESX hostname User defined value vSAN disk group of failed drive Locate this information in vCenter Select the cluster where the server resides and select Monitor Physical disks Failed drive slot Run the alerts show current command to identify the ...

Page 32: ... cabinet systems the Dell switch is at the top of the cabinet containing the Data Domain controller 4 Connect an RJ 45 Ethernet cable from the service computer to port 38 on the Dell switch 5 Open a command propmt and ping the IP address to test the connection Run the following command ping IP address 6 If the ping fails verify the cable between the service computer and the Dell switch is fully se...

Page 33: ...Add the ip address to the file e Save the hosts file and exit Notepad f Exit the Command Prompt 4 In the internet browser window click Log into vSphere Web client and use the previously recorded vSphere login information to login as the root user 5 Respond to the security banners to add the required exception 6 Select Hosts and Clusters 7 Locate and select the ESX host with the failed drive The no...

Page 34: ...s 15 Log in as root with the customer provided password 16 Select Storage Physical disks and record the slot number of the failed disk After you finish Do not disconnect the service computer from the network switch and do not terminate the iDRAC or vCenter Server sessions Additional steps are required to configure the replacement disk Prepare a failed SSD for replacement This task only applies to ...

Page 35: ...ent 6 Using the information that was previously gathered select the disk group that contained the failed SSD and select the failed SSD from the list Select All Actions From the pulldown menu select Remove Disks from Group 7 Click Remove 8 Select No data Migration 9 Click Yes and allow some time for the removal operation to complete Check the progress of the removal operation in the Recent Tasks pa...

Page 36: ...is turned on Drives are not ready for insertion or removal during this time Flashes green amber and turns off Predicted drive failure Flashes amber four times per second Drive failed Steady green Drive online Flashes green for three seconds amber for three seconds and turns off after six seconds Rebuild aborted Locate the failed drive After removing the bezel locate the drive with the blinking LED...

Page 37: ...ase handle 2 Slide the disk drive carrier out of the hard drive slot Figure 1 Removing a hard drive 1 Release button 2 Disk carrier 3 Drive carrier handle Install a disk drive Note Save the packing material to return the faulted disk drive Procedure 1 Press the release button on the front of the disk drive carrier and open the drive carrier handle Dell PowerEdge R630 Server FRUs DELL EMC CONFIDENT...

Page 38: ... in place Figure 3 Installing a disk drive 1 Disk carrier 2 Drive carrier handle Configure the replacement drive Complete one of the following tasks to configure the replacement drive l Proceed to Configure the replacement SSD on page 39 to configure a new SSD l Proceed to Configure the replacement HDD on page 39 to configure a new HDD Dell PowerEdge R630 Server FRUs DELL EMC CONFIDENTIAL 38 Integ...

Page 39: ...is Turned ON 4 Select Manage Settings Virtual SAN Disk Management 5 Select the host where the failed drive was replaced 6 Click the button to create a new disk group 7 Select the SSD and the data disks 8 Click OK 9 Change Capacity Type to Flash 10 Select Monitor Virtual SAN Resynching Components to monitor the progress of the resynching operation and verify it completes successfully 11 Select Edit...

Page 40: ...om of the screen 10 Select All Actions Add a disk select the checkbox for the new drive and click OK 11 Allow some time for the drive addition operation to complete Monitor the status in the Recent Tasks window 12 Select Manage Settings Virtual SAN General 13 Select Edit and change the Add disks to storage value to Automatic Complete the procedure Complete the following steps after the replacement...

Page 41: ...revious generations of servers can result in a PSU mismatch condition or failure to power on Figure 4 PSUs location on rear panel 1 PSU 1 2 PSU 2 Power supply unit indicator codes The PSUs have an illuminated translucent handle that serves as an indicator The indicator shows whether power is present or a power fault has occurred Figure 5 PSU status indicator 1 PSU status indicator handle Dell Powe...

Page 42: ...failed power supply unit Identify the failed power supply unit by locating the PSU with its fault LED illuminated Removing a power supply unit CAUTION The system requires one PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on Note You may have to unlatch and lift the optional cable management arm if it interferes with PSU re...

Page 43: ...utput shown in watts is listed on the PSU label 2 Slide the new PSU into the chassis until the PSU is fully seated and the release latch snaps into place Note If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to the PSU and plug the cable into a power outlet CAUTION When connecting the ...

Page 44: ... PowerEdge R630 server IDPA node and includes instructions to perform a full rebuild of the node Overview The server replacement procedure consists of the following tasks 1 Gather and record node information 2 Prepare the node for replacement 3 Remove the node from the system 4 Install the replacement node 5 Set up the new node 6 Install the operating system 7 Add the new node to the system 8 Veri...

Page 45: ...her l Microsoft Internet Explorer 8 or higher Java requirements The following Java requirements apply The BMC iDRAC management client requires the latest update of Java 1 7 In the internet browser verify that pop ups are enabled or enabled only for Java console features Server FRU prerequisites The following requirements apply when replacing a server The customer should provide the following infor...

Page 46: ...mask l ESXi node 1 192 168 100 101 255 255 255 224 27 l ESXi node 2 192 168 100 102 255 255 255 224 27 l ESXI node 3 192 168 100 103 255 255 255 224 27 Host root password Customer defined vSphere vSphere Web Client IP address vSphere Web Client username vSphere Web Client password DNS servers Domain Search Domain VMK0 IP address Subnet mask 255 255 255 224 IP default gateway 192 168 100 100 VLAN 1...

Page 47: ...witch1 vmnic2 vmnic6 Identify the failed server Before beginning the procedure compare the PSNT information on the Service Request to the PSNT information on each server to identify the failed server The PSNT tag on each server is located in the lower right side of the enclosure under disk drive slot number 1 Locate and connect to the Dell switch Replacing a component of the Dell PowerEdge server ...

Page 48: ...ing command ping IP address 6 If the ping fails verify the cable between the service computer and the Dell switch is fully seated and try again Proceed with the component replacement once the ping succeeds Gather server information Before you begin Connect an RJ 45 Ethernet cable between the Ethernet adapter on the service laptop and port 38 on the IDPA top of rack switch Gather the required infor...

Page 49: ...the right hand pane select the default System Stack 11 Select DNS then scroll down and record the following information l Domain l DNS servers l Search domain After you finish Do not disconnect the service computer from the network switch and do not terminate the vCenter Server session Additional steps are required to prepare and configure the replacement server Prepare the server for replacement ...

Page 50: ... hand pane where it previously displayed Maintenance Mode 6 Right click the ESXi host and select Remove from inventory 7 Click OK on the confirmation pop up The node changes to Disconnected then disappears from the GUI Prepare an offline server for replacement Before you begin If the existing IDPA vCenter Server session has been terminated log in again Complete the following steps to prepare an of...

Page 51: ...lacement of a faulted server CAUTION The server is heavy and should be removed from a cabinet by two people To avoid personal injury and or damage to the equipment do not attempt to remove the server from a cabinet without a mechanical lift and or help from another person The disk drives from the faulted server will be transferred to the replacement server You will need suitable work surface s cap...

Page 52: ...ntil the server standoffs are at the front of the J slots in the rails Lift the server up and away from the rails Figure 9 Sliding server out of the cabinet to the locked position 3 Place the server on a suitable work surface Ensure the work surface s is capable of supporting weight of the server and replacement server Dell PowerEdge R630 Server FRUs DELL EMC CONFIDENTIAL 52 Integrated Data Protec...

Page 53: ...red from the faulted server to this server Ensure the work surface s is capable of supporting weight of the servers PowerEdge disk layout When transferring disks from the failed server to the replacement server place the disk in the same slot in the replacement server where it resided in the failed server The following table shows the disk layout Table 9 Disk layout Front panel No disks Slot 2 HDD...

Page 54: ...rrier into the disk drive slot until the carrier connects with the backplane 4 Close the disk drive carrier handle to lock the disk drive in place Figure 11 Installing a disk drive 1 Disk carrier 2 Drive carrier handle 5 Repeat steps1 4 to transfer all remaining disks from the faulted server to the replacement server Dell PowerEdge R630 Server FRUs DELL EMC CONFIDENTIAL 54 Integrated Data Protecti...

Page 55: ...e rack until they lock into place 1 Locate the rear rail standoff on each side of the server and lower them into the rear J slots on the slide assemblies 2 Rotate the system downward until all the rail standoffs are seated in the J slots 3 Push the server inward until the lock levers click into place Press the slide release lock buttons on both rails and slide the system into the rack 4 Figure 12 ...

Page 56: ...ow the top row as shown in the table The first and third ports from the left on both rows are cabled to the Dell switch The following table lists the connections between the Dell server I O ports and the Dell Switch Table 11 Ethernet port layouts Server I O port connections Power EdgeR630 1 Dell switch port 10 Dell switch port 12 Dell switch port 9 Dell switch port 11 Power EdgeR630 2 Dell switch ...

Page 57: ...nu select iDRAC Settings Network Settings 3 Use the arrow keys to select Enable NIC and press the spacebar to toggle the value to Enabled 4 Under IPv4 Settings configure the settings using the details that were recorded prior to replacing the server a Enable Enable NIC b Disable Enable DHCP c In the Static IP Address field specify the previously recorded IP address d In the Static Gateway field sp...

Page 58: ...md5sum file to verify the ISO file Run the following command md5sum c XXXX The output for each command should be Ok l Connect an RJ 45 Ethernet cable betweentheEthernet adapter in the service laptop and port38in the IDPA top of rack switch Assign the IP address 102 168 n n to the service laptop s Ethernet adapter to allow it to communicate with the set in manufcaturing addresses of the IDPA compon...

Page 59: ...ss that corresponds to the position of the new server l ESXi node 1 192 168 100 101 l ESXi node 2 192 168 100 102 l ESXI node 3 192 168 100 103 2 Log in as root using the previously recorded password 3 Set the previously recorded customer IP address on the new server Run the following command esxcli network ip interface ipv4 set interface name vmk2 ipv4 customer IP address netmask 255 255 255 0 ty...

Page 60: ...and expand it with the triangle icon 5 Select the IDPA Cluster 6 In the right hand pane select the Manage tab 7 Select Settings 8 Select Disk Management and verify that the new ESXi host disk groups match the other ESXi hosts as follows a Verify the number of Disk Groups are the same b Verify the number of Disks per Group are the same If the number of Disk Groups or Disks per Group do not match ca...

Page 61: ...onfigured Procedure 1 Clear VMware Alarms a In the VMware web interface select each virtual SAN alarm alert from the Alarms section b Right click each alarm and select Reset to Green 2 Clear the disk locator LED by selecting All Action and turn the LED to OFF 3 Log out of all VMware and Dell interfaces 4 Disconnect the service computer from the top of rack switch Update the Install Base After repl...

Page 62: ... relevant to the support activity Note For more than one Serial number enter each value separated with a comma If there is a large number of values a Microsoft Excel spreadsheet can be attached See help text The Serial number used here is the Avamar UID obtained from System ID field of mccli server show prop Remove the colons and the 8 In the Remote Connection field specify the DialHome details 9 ...

Page 63: ...48 ON Switch FRUs This chapter includes the following topics l Replace an SFP or QSFP optic 64 l Replacing a Power Supply 64 l Replacing a Fan 71 l Replacing a Switch 75 DELL EMC CONFIDENTIAL Dell S4048 ON Switch FRUs 63 ...

Page 64: ... optic so it is in the correct position The optic has a key that prevents it from being inserted incorrectly 3 Insert the optic into the port until it gently snaps into place Note l Both rows of QSFP ports require that you install the 40GbE optics with the tabs facing up l When you cable the ports be sure not to interfere with the airflow from the small vent holes above and below the ports Replaci...

Page 65: ... LED State Output ON and OK Green No AC power to both power supplies Off AC present Only 12 VSB on PSU off or PSU in Smart on state 1 HZ blinking green AC cord unplugged or AC power lost with a second power supply in parallel still with AC input power Amber Power supply warning events where the PSU continues to operate high temp high power high current slow fan 1 HZ blinking amber PSU critical eve...

Page 66: ... 1 Master LED 2 System LED 3 Power LED 4 Fan LED 5 Locator LED 6 SFP link activity LEDs 7 Stack LED 8 USB port LED 9 QSFP link activity LEDs Table 13 S4048 ON LED behavior LED Description System Status Health LED l Solid green Normal operation l Blinking green Booting l Solid amber Critical system error l Blinking amber Non critical system error fan failure or power supply failure Power LED l Off ...

Page 67: ...eration l Solid amber Power supply critical event causing a shutdown l Blinking amber Power supply warning event power continues to operate LOCATOR LED l Off Locator function is disabled l Blinking blue Locator function is enabled Table 14 Management Ethernet port LEDs LED Description Link LED l Off No Link l Solid green Link on 1 Gbps speed l Solid yellow Link on 10 100 Mbps speeds Table 15 SFP p...

Page 68: ...a dust free environment CAUTION ESD damage can occur when components are mishandled Always wear an ESD preventive wrist or heel ground strap when handling the S4048 ON and its accessories After you remove the original packaging place the S4048 ON and its components on an anti static surface Replacing a power supply unit The PSUs have an integrated fan which you cannot replace If the fan integrated...

Page 69: ...ace it on an anti static surface WARNING Do not connect the power cord before inserting the PSU in the chassis CAUTION The PSU slides into the slot smoothly Do not force a PSU into a slot as this action may damage the PSU or the S4048 ON chassis 4 Remove the replacement PSU from the electro static bag 5 Insert the PSU into the switch PSU slot Insert the PSU exposed PCB edge connector first The PSU...

Page 70: ...replacement requires connecting to the Dell switch to access the Dell switch management interface Connect to port 38 on the Dell switch The switch port layout is displayed in the following table Table 17 Switch port layout 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 Procedure 1 Log in to the Dell switch with...

Page 71: ...n the internal temperature reaches 161 6 F 72 C and decreases to normal speed when the temperature falls to 136 4 F 58 C The S3048 ON never intentionally turns off the fans Figure 18 S4048 ON fan modules 1 Fan modules Fan module status indicator Each fan module has a bi color green and amber LED to indicate fan module operating status Figure 19 Fan module LED location 1 Fan module 1 LED 2 Fan modu...

Page 72: ... 1 Master LED 2 System LED 3 Power LED 4 Fan LED 5 Locator LED 6 SFP link activity LEDs 7 Stack LED 8 USB port LED 9 QSFP link activity LEDs Table 19 S4048 ON LED behavior LED Description System Status Health LED l Solid green Normal operation l Blinking green Booting l Solid amber Critical system error l Blinking amber Non critical system error fan failure or power supply failure Power LED l Off ...

Page 73: ...eration l Solid amber Power supply critical event causing a shutdown l Blinking amber Power supply warning event power continues to operate LOCATOR LED l Off Locator function is disabled l Blinking blue Locator function is enabled Table 20 Management Ethernet port LEDs LED Description Link LED l Off No Link l Solid green Link on 1 Gbps speed l Solid yellow Link on 10 100 Mbps speeds Table 21 SFP p...

Page 74: ...g the S4048 ON and its accessories After you remove the original packaging place the S4048 ON and its components on an anti static surface Replacing a fan module The S3048 ON supports two airflow direction options Do not mix airflow types in a chassis you can use only a single airflow direction in a chassis If the airflow directions are mismatched the S4048 ON powers down in one minute To run the ...

Page 75: ... 38 on the Dell switch The switch port layout is displayed in the following table Table 23 Switch port layout 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 2 4 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 40 42 44 46 48 Procedure 1 Log in to the Dell switch with the username admin and the customer provided password 2 Verify the status of the replacement component is up Run...

Page 76: ...orts 2 QSFP ports 3 USB Type A storage port Figure 22 S4048 ON PSU side view 1 Power supply unit 1 2 Fan module 3 Out of band management port 4 Power supply unit 2 5 RS 232 serial console port Specifications Table 24 Chassis physical design Parameter Specifications Height 1 71 inches 43 5 mm Dell S4048 ON Switch FRUs DELL EMC CONFIDENTIAL 76 Integrated Data Protection Appliance IDPA 2 1 Field Repl...

Page 77: ...meters Maximum non operational altitude No performance degradation to 35 000 feet 10 668 meters Shock Meets Bellcore Zone 4 earthquake requirements MIL STD 810 Table 26 AC power requirements Parameter Specifications Power supply 100 240 VAC 50 60 Hz Maximum current draw per system 5 8 A 398 02 watts 100vac 2 9 A 398 02 watts 200vac Maximum power consumption 460 Watts Typical power consumption 338 ...

Page 78: ...Management port LEDs 6 PSU LED LED behavior The following S4048 ON system LED behavior is seen during open networking installation environment ONIE operations Figure 24 S4048 ON LEDs Dell S4048 ON Switch FRUs DELL EMC CONFIDENTIAL 78 Integrated Data Protection Appliance IDPA 2 1 Field Replacement Guide ...

Page 79: ...Blinking amber Power supply failed MASTER LED l Off Switch is in Stacking Slave mode l Solid green System is in Stacking Master or Standalone mode FAN LED l Solid green fan powered and running at the expected RPM l Solid amber fan failed including incompatible airflow direction when you insert the PSU or fan trays with differing airflows PSU LED l Solid green Normal operation l Solid amber Power s...

Page 80: ...receive is active Table 30 QSFP port LEDs LED Description Link LED l Off No Link l Solid green Link on 40 Gbps speed l Solid amber Link on 10 Gbps speeds Storing and handling components It is recommended to use these guidelines if you do not install replacement components immediately l Storage location temperature must remain constant ranging from 40 to 158 F from 40 C to 70 C l Store on a dry sur...

Page 81: ...h replacement Before you begin The ACM and all IDPA services and virtual machines must be stopped If they are not stopped stop them as described in Stop the data protection service and appliance Complete the following steps to disable the Data Domain network ports and stop the Avamar services Procedure 1 Log in to the Data Domain system 2 Identify the I O module slot number where the network traff...

Page 82: ...6 errors 0 dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen 1000 RX bytes 2450123730 2 2 GiB TX bytes 642406163 612 6 MiB Interrupt 32 Memory 381c08000000 381c087fffff eth1b Link encap Ethernet HWaddr 00 60 16 52 35 29 BROADCAST ALLMULTI MULTICAST MTU 1500 Metric 1 RX packets 0 errors 0 dropped 0 overruns 0 frame 0 TX packets 0 errors 0 dropped 0 overruns 0 carrier 0 collisions 0 txqueuelen ...

Page 83: ...Checkpoint Management 5 Select a recent validated checkpoint or select Actions Create Checkpoint 6 Login to the Avamar Utility Node as the admin user 7 Load the SSH keys as described in KB article 95614 8 Verify that no maintenance jobs are running on the Avamar Run the following command status dpn 9 If necessary create a checkpoint Run the following command mccli checkpoint create override_mainte...

Page 84: ...connect remaining network cables from ports on the front of the switch 4 Unplug the two power cords from the power supply unit connectors on rear of the switch Removing the switch from the cabinet Procedure 1 At the rear of the cabinet unfasten the two mounting screws that secure the switch to the rear of the cabinet 2 Pull the switch out of the cabinet and place it on a clean static free surface ...

Page 85: ...itch in the cabinet Procedure 1 At the rear of the cabinet line up the inner rails with the previously mounted Ready Rails Slide the switch in until it is flush with the rail bracket item 2 below About 3 inches before you fully insert your system the rail locking feature engages to keep the switch from inadvertently sliding out of the rack and falling 2 Tighten the two mounting screws to secure th...

Page 86: ... to the PSU 1 and PSU 2 power connectors Note When an AC power cord is connected to a PSU the switch power is turned on 2 Using the connection information that is recorded on the labels connect the network and I O cables to ports on the front of the switch l Position the optic so it is in the correct position The optic has a key that prevents it from being inserted incorrectly l Insert the optic i...

Page 87: ... dedicated to copying and loading the switch configuration file to a system Do not use any other USB drive nor should you copy any other files onto the dedicated USB drive Doing so may cause serious damage to the system The following tools are required to perform this procedure l RJ45 to serial cable l USB to Serial adapter cable l Dedicated USB thumbdrive Procedure 1 Locate the USB port on the fr...

Page 88: ...cable to the switch console port 4 Connect the serial end of the USB to serial adapter to the serial end of the RJ45 to serial adapter Dell S4048 ON Switch FRUs DELL EMC CONFIDENTIAL 88 Integrated Data Protection Appliance IDPA 2 1 Field Replacement Guide ...

Page 89: ...5 Connect the USB end of the USB to serial adapter to the laptop Dell S4048 ON Switch FRUs DELL EMC CONFIDENTIAL Copy the switch configuration file from a USB drive to a switch 89 ...

Page 90: ...switch configuration file by entering the following command copy usbflash copy usbflash dell_sw_start_config startup config The screen displays the following Please do not remove usbflash until the operation completes File with same name already exist Proceed to copy the file confirm yes no 10 Type yes to confirm that you want to copy the file The system copies the switch configuration from the US...

Page 91: ... Connect Management port to customer management switch 18 Verify the configuration file was copied successfully by validating the port channel is up and has active members as follows a Start the EXEC privilege mode by typing the following command enable b At the Password prompt type the password for the admin account c At the prompt type show interfaces port channel The port channel will be in the...

Page 92: ...3 is up line protocol is down minimum links not up Created by LACP protocol 20 Create the management interface on the laptop as follows a Connect the RJ45 and Cat6 network cable from port 38 of the Dell switch to the laptop b On the laptop browse to Control Panel Network and Sharing Center c Open the Network Sharing Center and in the View your active networks section and open the Local Area Connec...

Page 93: ...s f On the General tab select Use the following IP address and then enter l IP Address 192 168 100 98 l Subnet mask 255 255 255 254 l Gateway 192 168 100 100 Dell S4048 ON Switch FRUs DELL EMC CONFIDENTIAL Copy the switch configuration file from a USB drive to a switch 93 ...

Page 94: ...ce ethMa vlan vlan_number Example net create interface ethMa 123 23 Configure the management interface by typing the following command net config ethMa vlan_number ip_address netmask mask Example net config ethMa 123 172 158 12 24 netmask 255 255 255 0 24 Configure the default gateway for the management interface by typing the following command gateway will be in PEQ net route set gateway gateway_...

Page 95: ...o the Internal IPs of the equipment and be on the wifi as well to accept the WebEx meeting invite Note The SA IS should send the WebEx invite to the customer as well as the CE The CEs work is completed once the SA has established an external connection to the ACM VM and it is reachable on the customer external network At that point the CE can leave the site and the SA IS will continue the WebEx wi...

Page 96: ... provided copper cable into the serial port or into other data terminal equipment DTE server hardware that you intend to use 3 Keep the default terminal settings on the console as follows l 115200 baud rate set the MicroUSB console port to 9600 baud rate l No parity l 8 data bits l 1 stop bit l No flow control Enable Data Domain network ports Before you begin The SSH session with the Data Domain s...

Page 97: ...ox if the support activity is at a federal site 6 Select the Product Families that apply to the support activity Family is defined as the TLA Model product family for your request If you have multiple product families in your request and one of them is listed here choose that family otherwise choose All Other Families 7 Fill out the additional fields that are relevant to the support activity Note ...

Page 98: ...Dell S4048 ON Switch FRUs DELL EMC CONFIDENTIAL 98 Integrated Data Protection Appliance IDPA 2 1 Field Replacement Guide ...

Page 99: ...CHAPTER 6 Restart the IDPA This chapter includes the following topics l Start up the IDPA 100 l Troubleshooting startup 100 DELL EMC CONFIDENTIAL Restart the IDPA 99 ...

Page 100: ...es DP Central AVE and Avamar Proxy For issues during startup refer to Troubleshooting startup on page 100 Troubleshooting startup If one part of the startup process fails to complete automatically the problem can be resolved manually to allow startup to continue Avamar does not start If Avamar does not complete startup connect to the Avamar server If Avamar reports that GSAN did not shut down clea...

Page 101: ...o do this log in to ESX using idpauser and select Exit maintenance mode 2 Start the DataProtection VCSA by running the etc init d local sh script on ESXi or power on the VM from the ESXi DataProtection ACM VM starts five minutes after the VCSA VM starts 3 If DDVE VM is not up click the Power on button to start the DDVE VM Code waits filesystem status to show up and running 4 If AVE is not started ...

Page 102: ...e search networker action start f service search avamar worker start g service search avamar action start h service search worker start i service search adminapi start j service search api start 9 Login to VCSA using idpausercredentials select AVProxy VM and click the Power on button 10 After IDPA starts start two services of Avamar using dpnctl start emt Restart the IDPA DELL EMC CONFIDENTIAL 102...

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