DEL PowerVault 124T DLT VS160, User Manual

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Troubleshooting: Dell PowerVault 124T DLT VS160 Autoloader User's Guide
file:///T|/htdocs/stor-sys/124T/en/124tvs16/trouble.htm[12/5/2012 10:26:08 AM]
The application software
reports a failure locating
a piece of media or fails
to move a piece of
media as requested.
The current host backup
software or autoloader
inventory has been lost.
Use the Remote Management Unit tool and verify that the
media is in the expected location internal to the autoloader.
Using the Remote Management Unit diagnostic tool, execute
the Loader Inventory Test test.
Using the Remote Management Unit diagnostic tool, execute
the Random Moves test. Note: a minimum of two pieces of
media are required for this test.
Issue an Autoloader Reset either by using the Remote
Management Unit Diagnostic page Autoloader Reset or by
turning the power off from the front panel.
Retry inventory within the software application.
Contact support.dell.com .
The application software
reports an error while
reading or writing a
piece of media.
The current media is
defective, or the internal
tape drive needs to be
cleaned.
Try a different piece of media.
Use a cleaning cartridge to clean the internal tape drive.
Issue an Autoloader Reset either by using the Remote
Management Unit Diagnostic page Autoloader Reset , or
cycle the power from the front panel.
Retry the job within the software application.
Contact support.dell.com .
Other failures occur. Refer to Front Panel Error Display for error-specific
instruction.
Issue an Autoloader Reset either by using the Remote
Management Unit Diagnostic page Autoloader Reset , or by
turning the power off from the front panel LCD.
Contact support.dell.com .
Operator Control Panel Error Display
The Operator Control Panel (OCP) is used for operator input, and to display status and error information output. Errors
generated by the autoloader hardware result in error codes unique to the Dell PowerVault 124T. These errors codes are
displayed on the OCP along with a brief description of the error. Further information and recommended actions for Dell
PowerVault 124T error codes can found in Table 2 .
Errors generated by the internal tape drive are presented in terms of industry standard TapeAlerts. TapeAlerts are also
displayed on the OCP along with a brief description of the error. Further information and recommended actions for tape drive
TapeAlerts can be found in Table 3 .
Checking for Errors
Errors are problems that occur while operating the autoloader. They prevent the autoloader from completing a specific action.