DEL PowerVault 124T DLT VS160, User Manual

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Troubleshooting: Dell PowerVault 124T DLT VS160 Autoloader User's Guide
file:///T|/htdocs/stor-sys/124T/en/124tvs16/trouble.htm[12/5/2012 10:26:08 AM]
When an error occurs, two things can happen:
An error message appears on the Operator Control Panel (OCP) or in the Remote Management Unit (RMU) screen.
No error message appears, but the autoloader fails to complete the action.
When either of these things occur, the system generates a log of the error. You can use these error logs to determine the
type of error, when it occurred, and what parts of the autoloader it affects. Different types of error logs are generated for the
autoloader and for the internal tape drive.
The Autoloader Logs provide information for errors related to the autoloader, or data cartridge movement within the
autoloader.
The TapeAlert Logs provide information for errors reported by the tape drive inside the autoloader.
Autoloader Logs
You can retrieve autoloader error log information through one of three methods:
Operator Control Panel (OCP)
Remote Management Unit (RMU) display to screen
Detailed logs saved to text file through the RMU for call center diagnosis
Further information and recommended actions for Dell PowerVault 124T error codes can found in Table 2 .
Autoloader Logs through OCP
To view Hard Error log information from the front panel:
1. From the front panel LCD, scroll to Diagnostics , and then press Enter . The Diagnostics submenu appears.
2. From the Diagnostics submenu, scroll to Error Logs , and then press Enter . The Error Log submenu appears.
3. From the Error Logs submenu, scroll to Hard , and then press Enter . The log information is displayed.
4. You may scroll up and down through the hard log entries. The most recent entry will be associated with the highest
event number shown.
Autoloader Logs through RMU
To view hard error log information, or save all logs from the Remote Management Unit:
1. From within the RMU, click the Diagnostics heading. The Diagnostics screen displays.
2. Click View Logs to display the hard error log. The most recent entry will be associated with the highest event number
shown.
3. Detailed log information files are particularly useful when calling for support. If you want to save logs to a local text
file, click Save Logs .
Table 2: Autoloader Error Detail
Error
Type
Description Recommended Action