Defy DGS170 User Manual Download Page 22

Page 22 

8 Troubleshooting 

Problem solving guide—before calling for technical support 

Oven emits steam when it is in use

It is normal that steam escapes during operation. This is not a fault.  

Water drops occur during cooking:

 

Steam that arises during cooking can condense and form water droplets when it comes into contact with cold 
surfaces of the appliance. This is not a fault.  

Product does not operate:

 

The mains fuse is defective or has tripped. 

Check fuses in the fuse box. If necessary, replace or 
reset them. 

The appliance is not plugged into the (grounded) 
socket. 

Check the plug connection. 

Oven light does not work:

 

Oven lamp is defective. 

Replace the oven lamp. 

Power is cut. 

Check if there is power. Check the fuses in the fuse 
box. If necessary, replace or reset the fuses. 

Oven does not heat:

 

Function and/or Temperature are not set. 

Set the function and the temperature with the Function 
and/or Temperature knob/key. 

Power is cut. 

Check if there is power. Check the fuses in the fuse 
box. If necessary, replace or reset the fuses. 

There is no gas:

 

Main gas valve is closed. 

Open the gas valve. 

Gas pipe is bent. 

Ensure the gas pipe has been properly fitted. 

There is no ignition spark:

 

No current. 

Check fuses in the fuse box. 

Burners are not burning properly or at all:

 

Burners are dirty. 

Clean burner components. 

Burners are wet. 

Dry the burner components. 

Burner cap is not mounted safely. 

Mount the burner cap properly. 

Gas valve is closed. 

Open gas valve. 

Gas cylinder is empty (when using LPG). 

Replace the gas cylinder. 

The burners will not light:

 

The burners will not light:

 

The gas pipe is twisted, bent or kinked. 

Ensure the gas pipe has been properly fitted. 

The burners are dirty or wet. 

Clean / dry the burner components. 

The gas cylinder is empty. 

Replace the gas cylinder. 

The burner caps are not fitted correctly. 

Fit the burner caps correctly. 

The gas pressure regulator is closed. 

Check to see if the regulator is open. 

Lighting procedure not been correctly followed. 

Follow the correct lighting procedure. 

The flame is yellow, pots and pans are stained:  

 

The flame is yellow, pots and pans are stained:  

 

The burners are dirty or wet. 

Clean / dry the burner components. 

The gas is running out. 

Replace the gas cylinder. 

The burner caps are not fitted properly. 

Fit the burner caps properly. 

The gas pipe is twisted, bent or kinked. 

Ensure the gas pipe has been properly fitted. 

Smell of leaking gas: 

 

Smell of leaking gas: 

 

Are all the control knobs in the off position? 

Check to see the knobs are in the off position. 

The gas pipe is fitted incorrectly. 

Ensure the gas pipe has been properly fitted. 

The hose clamps require tightening or replacing. 

Have hose clamps tightened or replaced. 

The regulator is faulty and needs to be replaced. 

Have regulator checked and replaced. 

 

If the problem cannot be remedied after following the 
troubleshooting problem solving guide, please consult with an 
authorised service agent or the dealer where you purchased the 
appliance. Never attempt to repair a defective appliance yourself. 

Summary of Contents for DGS170

Page 1: ...tions in this manual are subject to change without notice Record in the space below the listed information for future reference SERIAL NUMBER DATE OF PURCHASE PURCHASED FROM PERMIT NUMBERS 1037 48 1 R...

Page 2: ...with information on how to operate and care for your appliance to gain the maximum benefit from it We trust you will enjoy years of trouble free use EXPLANATION OF SYMBOLS Throughout this User Manual...

Page 3: ...chanism 13 Electrical installation 14 Gas connection 14 Leakage control 15 Final check 15 Gas conversion 16 Package information 17 Future transportation 17 Disposing of the old appliance 17 4 Preparat...

Page 4: ...For this reason technical specifications text and illustrations in this manual are subject to change without notice Figures in this manual are schematic and may not match your appliance exactly 5 Tray...

Page 5: ...g and for placing food to be baked roasted or cooked in casserole dishes on to the desired rack Identification table Position hob zone 2000 W Rear left RL 3000 W Front left FL 1000 W Front right FR 20...

Page 6: ...arthed in accordance with the local regulations If the supply cord is damaged it must be replaced by the manufacturer its service agent or similar qualified persons in order to avoid a hazard Do not o...

Page 7: ...the oven door and frame and do not route it over hot surfaces as the cable insulation may melt and cause a fire as a result of a short circuit Make sure that the function knobs are switched off after...

Page 8: ...away from children Please ensure that the packaging material is disposed of in a responsible manner Safety when working with gas Any work carried out on gas equipment and systems may only be done by a...

Page 9: ...rgency telephone numbers and safety measures from your local gas provider in case of a gas smell In the event of a pan fire Switch off the Gas supply Smother the flames with a blanket or damp cloth Bu...

Page 10: ...etc by hanging them on the oven door handles This product should also not be used for room heating purposes The manufacturer shall not be liable for any damage caused by improper use or handling error...

Page 11: ...of any size The kitchen furniture or equipment on the other side may only be of the same size or smaller Any kitchen furniture next to the appliance must be heat resistant 100 C min Before installatio...

Page 12: ...27 for use with NG and any fire department regulations and or local bylaws applicable to the area If in doubt check with the relevant authority before undertaking the installation Upon completion of t...

Page 13: ...to allow for an area to work in Using a 8 0 mm concrete bit drill a hole at the marked position Using the Stability hook and anchor sleeve B firmly secure B to the wall Slide the stove back in positio...

Page 14: ...t not be used for lifting or moving the appliance DANGER Risk of electric shock Before starting any work on the electrical installation please disconnect the appliance from the mains supply DANGER Ris...

Page 15: ...e no further leaks 1 Hose tip LPG 2 Hose tip NG 3 Safety hose 4 O ring gasket 5 Clamp Push the appliance towards the kitchen wall Caution Never use a naked flame to check for gas leaks DANGER Risk of...

Page 16: ...e last control bring the burner to both the high flame and reduced positions and check whether the flame is on or off Depending on the type of gas tap used in your appliance the adjustment screw posit...

Page 17: ...re dangerous to children Keep packaging materials in a safe place out of reach of children Packaging materials of the appliance are manufactured from recyclable materials Do not dispose of the packagi...

Page 18: ...rge flame symbol indicates the highest cooking power and small flame symbol indicates the lowest cooking power In the turned off position top gas is not supplied to the burners Igniting the gas burner...

Page 19: ...again 4 Keep the gas oven control knob pressed for 3 to 5 seconds Repeat the process until the emanating gas is ignited 5 Keep the gas oven control knob pressed for another 3 to 5 seconds Be sure that...

Page 20: ...ection Never use cleaning products containing abrasive materials as these could damage the decorative and informative paint applications Remove the burners and wipe them with a thin damp cloth or a no...

Page 21: ...fully lift the socket and loosened brass gas jet from the central burner tube 4 Insert the Classic pin into central hole of the jet and slide it up and down until the jet is free of accumulated dirt 5...

Page 22: ...er cap properly Gas valve is closed Open gas valve Gas cylinder is empty when using LPG Replace the gas cylinder The burners will not light The burners will not light The gas pipe is twisted bent or k...

Page 23: ...Block A1 Old Mutual Industrial Park Cnr D F Malan Drive Moot Str Hermanstad 0082 Tel 012 377 8300 Pretoria Service defy co za Sub Saharan Africa Service Agents ZAMBIA SOUTHGATE INVESTMENTS LTD Plot 16...

Page 24: ...nties that the purchaser takes due care and attention in the use and maintenance of the appliance Abuse misuse in conflict with operating instructions connection to incorrect voltages and subjection t...

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