daviteq Lidar People Counter, Manual

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No. Phenomena Reason Solutions
1
It does not count at all or
the Count values are
inaccurate
1.1
Low battery, the device does
not run
Check battery
1.2
The PIR malfunctions, it
cannot detect moving people
to wake up the sensor
Put the ear nearby sensor to hear the
sound of sizzling? if there is no sound, the
PIR sensor or complete sensor got failure,
please consult the manufacturer.
1.3
The walking speed to fast,
higher than 1.38m/s
Walk at normal speed
1.4
The person does not walk in
the FOV of the Lidar sensor
(27 degrees cone)
Check the installation and dimension of
the Gate
1.5 Wrong threshold setting Commissioning the sensor again as part 3.
1.6
Sensor error, sensor error
code is not Zero.
Please consult the manufacturer
1.7
The optical lens of the Lidar
sensor got dirty or
malfunction
Check and clean the optical lens with
alcohol (70% volume)
This Lidar people counter comprises 02 optical parts:
- Lidar sensor with optical lense;
- PIR sensor with lense;
These 02 parts need to be checked and cleaned periodically, depending on the environment.
ATTENTION:
- DO NOT INSTALL THE SENSOR OUTDOOR OR INDOORS WITH HIGH INTENSITY OF SUNLIGHT;
- DO NOT INSTALL THE SENSOR AT A PLACE WHERE HIGH DUST PARTICLES OR STEAM AFFECT THE OPTICAL
SENSOR;
- DO NOT INSTALL THE SENSOR AT A PLACE NEAR A DOOR AS THE DOOR WILL BLIND THE PIR SENSOR, IT WILL
NOT WAKE UP THE SENSOR TO COUNT PEOPLE;
- DO NOT INSTALL THE SENSOR AT A PLACE WHERE THE PEOPLE MOVING IN PARALLEL AND NEARBY THE
SENSOR, THAT WILL CAUSE THE SENSOR TO WAKE UP ALL THE TIME, BUT NOT FOR COUNTING PEOPLE. THIS
PROBLEM WILL MAKE THE BATTERIES DRAIN OFF QUICKLY IN A FEW DAYS.
5. Troubleshooting for Daviteq Lidar People
Counter
6. Maintenance of the sensor
Use alcohol (70% volume) to clean the surface of the 2 above parts.
After cleaning, force the sensor to send data to check the distance values of the Front and Back
zones to confirm the accuracy of distance measurement.
Do not use Acetone or other strong solvents to clean, it will destroy the surface of the sensor and
cause malfunctions