25
Advanced Troubleshooting
If you still are unable to connect, please try the following:
Use the ARP table to search for the encoder’s MAC address; the device’s MAC address is
on the print label at the bottom of your HS device.
MAC address starts with
00:07:36:03:xx:xx
.
-
Device’s MAC address starts with 00:07:36:07:xx:xx (KMU-200 and KMU-200 only)
On the command prompt (terminal on MAC OS), enter "
arp -a
" then press enter key to
display an ARP list. See if the NVS-31 MARK II is successfully connected to the network.
Execute
services.msc
，
and on the right column of the “
Services”
window, locate “
DHCP
Client”
then click “
Restart”
.
On the command prompt, enter
ipconfig/flushdns
followed by
ipconfig/release and
ipconfig/renew.
5.2 Web User Interface
By now, we have obtained the IP addresses of the PC and the NVS-31 MARK II. Enter the
NVS-31 MARK II’s IP address into the address bar of a browser then hit the
ENTER
button.
Login by entering the user name as well as the password into a pop-up dialogue box as
shown below.
Username: admin
Password: 000000
Click
OK
to login. Once logged in, the first
page that appears will be the
Source
page.
Source
You will see the
Source
page immediately after logging into the NVS-31 MARK II web UI. On
the Source page, you will see
Input Information
,
Video Source
,
Audio Source
,
Resolution
,
Frame Rate
,
Channels, Bits Per Sample
and
Sample Frequency
.
