Datalogic DS5100, Reference Manual

Page: 147 / 164

TROUBLESHOOTING
131
8
TROUBLESHOOTING GUIDE
Problem Suggestions
Reading :
Not possible to read the
target barcode (always
returns No Read) or the
Auto Setup procedure
Fails.
Check synchronization of reading pulse with object to read:
Is the scan line correctly positioned?
Place barcode in the center of scan line and run Test mode
(selectable by Genius as an Operating Mode). If you still have
trouble, check the following:

Is the reading distance within that allowed (see reading
diagrams)?

Is the scanner correctly focused?

Is the Tilt angle too large?

Is the Skew angle less than 15° (direct reflection)?

Choose the Code Definition branch and enable different
Code Symbologies (except Pharmacode). Length = Min
and Max (variable).

Is the Bar Code quality sufficient?
If you had no success, try to perform the test using the
BARCODE TEST CHART included with the product.
Communication :
Device is not
transmitting anything to
the host

Is the serial cable connected?

Is the correct wiring respected?

Are serial host settings equivalent to the serial device
setting?

If using CBX, be sure the RS485 termination switch is
positioned to OFF.
Communication :
Data transferred to the
host are incorrect,
corrupted or incomplete

In the Genius program select the Data Communication
Settings/Data Format/Standard Parameters branch and
check the Header, Separators, and Terminator values

Also check the Code Field Length and Fill Character values.

Are the COM port parameters correctly assigned?
Communication :
Always returns the
Reader Failure
Character (<BEL> char
as default)

Contact your local Datalogic office or Datalogic Partner or
ARC, because either a Motor or Laser failure has occurred.

Note the exact model and Serial Number of the device.
How do I obtain my
units’ serial
numbers?

The device’s serial number is printed on a label that is affixed
to the body of the reader.

Serial numbers consist of 9 characters: one letter, 2
numbers, and another letter followed by 5 numbers.