Godex ZX1200i User Manual Download

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ZX1000i Series

THERMAL LABEL PRINTER

USER MANUAL

User Manual

Version

Issue Date

P/N

: ZX1000i series

: Rev. 1.5

: 2019.11.12

: 920-015111-00

Summary of Contents for ZX1200i

Page 1: ...ZX1000i Series THERMAL LABEL PRINTER USER MANUAL User Manual Version Issue Date P N ZX1000i series Rev 1 5 2019 11 12 920 015111 00 ...

Page 2: ...n LCD Interface Function Label Calibration and Self Test Error Alerts USB Host 016 017 022 027 029 031 4 NetSetting for Ethernet 033 4 1 4 2 Installing the NetSetting Software The Interface of NetSetting 033 034 5 Accessories 041 5 1 5 2 Preparation Steps Installing the Cutter 041 042 6 Maintenance and Adjustment 045 6 1 6 2 6 3 6 4 6 5 6 6 6 7 6 8 Installing removing the print head module Adjusti...

Page 3: ...ergy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at own expense TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY WITH THE FOLLOWING STANDARDS European Standard EN5...

Page 4: ...pment to avoid electrical shock 6 For safety and warranty reasons ONLY qualified service personnel should open the equipment 7 Do not repair or adjust energized equipment under any circumstances Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Only use ...

Page 5: ... that all of the following items are included with your printer ZX1200i ZX1300i ZX1600i Barcode Printer CD Including GoLabel software and user s manual Quick Guide ZX1200i ZX1300i ZX1600i Series USB Cable Label Stock Ribbon Power Adapter Power Cord ...

Page 6: ...r View Stylus Pen TOUCH PANEL POWER BUTTON FEED BUTTON LOWER COVER PLATE USB HOST PRINTER COVER VIEWING WINDOW Feed slot for continuous labels Calibration button Ethernet port Serial port DB 9 Applicator Interface OPTION USB port USB Host Parallel port OPTION Power jack On Off switch ...

Page 7: ...l View of Printer Ribbon rewind hub Ribbon supply hub Print mechanism Platen roller Release lever for print head Paper guide Label tension guide Label supply hub Label roll guide Adjustable Sensor RFID module RFID module Paper guide ...

Page 8: ...ting DTP Does not require a ribbon only thermal paper Please check which printing method you are using and alter the settings accordingly in the printer driver printer menu and or software Turn it anticlockwise to a top right position as shown in the illustration 2 1 Loading the label roll 2 Printer Setup Place the printer on a flat surface and open the printer cove ...

Page 9: ... label roll on the label supply hub pushing it right up to the printer housing Do not apply too much pressure to avoid damaging the label stock When moving the label roll guide hold it only by the end that is attached to the bracket not by its top Note 2 Printer Setup ...

Page 10: ...rough the printer as indicated by the red arrows Pass the label stock through the Adjustable Sensor and up to the tear off plate Remember to set the movable sensor to gap black mark or tag hole by changing the position of the sensor with the adjustment wheel Note 2 Printer Setup ...

Page 11: ... 1 The labels pass between the wall of the printer housing and the adjustable paper guide 1 2 Return the print head release lever to its original position Then close the printer cover 2 Printer Setup 1 2 ...

Page 12: ...nter cover Place a new ribbon on the ribbon supply hub The two illustrations as below show you how to install the ribbon depending on the ribbon type ink side in or out Ink side out Ink side in 2 Printer Setup 2 2 Loading Removing the Ribbon Loading Ribbon ...

Page 13: ...9 Do not pass the ribbon under the sensor Note 2 Printer Setup Pass the ribbon under the print head and back up on the other side Attach it to the empty ribbon core ...

Page 14: ...e sure that the printer is switched off 2 Connect the power cord to the AC adapter and connect the adapter to the printer 3 Connect the USB cable to the printer and host computer 4 Switch on the printer The operator panel should now light up ZX1200i ZX1300i ZX1600i BARCODE PRINTER ...

Page 15: ...up automatically You will see the Welcome screen first On the Welcome screen choose Standard Installation 2 The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on Make sure that is done and then click Next 3 The next screen you will see to choose Download the latest version from GoDEX server or Install from this product disc ...

Page 16: ... to make and print labels with GoLabel or through the printer driver If you need more resources tools or reference documents you can also find them on Super Wizard CD Just click Other Choices on Welcome Screen to access the files Note 6 As the optional steps you can also print a test label or register your printer during the Standard Installation procedure ...

Page 17: ...lder on the CD Select the icon for the driver file and click it to start the installation 2 Follow the instructions on the screen The Driver Wizard guides you through the installation procedure Select Install printer drivers 3 Specify your printer model Godex ZX1200i Installing Printer Driver Directly from CD Folder ...

Page 18: ...ete a summary of the printer settings is displayed Check whether the printer settings are correct and click Finish to start copying the driver files Wait until copying is complete then finish the installation 5 Enter a printer name and assign the appropriate rights Godex ZX1200i Godex ZX1200i Godex ZX1200i Godex ZX1200i ...

Page 19: ...15 2 Printer Setup 7 Once the driver installation is complete the new printer should appear in the Printers and Faxes folder Godex ZX1200i Godex ZX1200i ...

Page 20: ...n for your media please see Section 3 4 Label Calibration and Self Test PAUSE PRINTING_FEED Button Pressing the FEED button while the printer is in standby mode will set the printer to pause mode In this mode the printer can receive commands but it will only process them when it is reset to standby mode Pressing the FEED button again will reset the printer to standby mode Pressing the FEED button ...

Page 21: ...EEN appears Power on If the printer is on ready to print status the LCD screen should display the message Ready on the screen Use touch gestures to get around the Home screen and other screen for setting Wizard Test Main ZX1200 V2 0000 Tap the screen with your finger or the stylus pen when you want to select on screen items such as settings icons ...

Page 22: ...0 V2 0000 Main LCD Language Printer Setting Label Setting Device Printer Control Codepage Dump Mode Recall Label 3 Printer Setting and Control On the Ready Page three function mode for setting You can make various setting functions in FUNCTIONAL MODE Tap Main Screen could show more detail of Main Tap Wizard Set up printer of Darkness Speed Tap Test self Test page and Out of Dump Mode for setting ...

Page 23: ...s Auto Select 6 10 Darkness Speed Sensor Select Media Type Main LCD Language Printer Setting Label Setting Device Printer Control Codepage Dump Mode Recall Label Printer Settings Continuous Auto Select 6 10 Darkness Speed Sensor Select Media Type If printer functions locked printer can not receive any commands from GoLabel or any devices UNLOCK LOCK ...

Page 24: ...alone Y N Keyboard Mode Country Code Label Edit Database Setting Codepage Recall Label Clock Setting Preview Label function User can choose any labels which have done in the printer and preview it See Instuctions Wizard Test Main ZX1200 V2 0000 Main LCD Language Printer Setting Label Setting Device Printer Control Codepage Dump Mode Recall Label From the Home screen tap to Main Page From the Main ...

Page 25: ...m the Recall Label Page the touch panel shown on all labels Tap up to choose labels Tap down to choose labels Tap Preview Label can see printing label Preview Label Keeping tap to next page 0 5 ZX1200i FW V2 000 Print out selected label Using recall label function send commands printer display must be back to Ready Page Wizard Test Main ZX1200 V2 0000 The Data processing time will be extend as lon...

Page 26: ...ed darkness Also includes a Printing Wizard for your ease of printing More than 10 languages for printer setting It consists of a table of values that describes the character set for a particular language Setting items for printing label ex Rotation Printing position offset Option modules and connection port settings Self Diagnose functions for printer ex TPH testing self test page printing Recall...

Page 27: ...Setting items for options ex Cutter Label Dispenser Applicator Setting Programing Language Auto EZPL GEPL GZPL GDPL Setting items for Serial Port ex Baud Rate Parity Data Bits Stop Bits Setting items for LAN ex Port NO DHCP Dynamic IP Default Gateway Subnet Mask Setting items for LCD ex Brightness Contrast Power Saving Password Setting items for Clock ex Year Month Day Hour Minute 023 ...

Page 28: ...Gaps Label with Marks Continuous Printing Mode Direct Thermal Thermat Transfer Tear off Position 0 40 Top of Form Apply Cancel LCD Language English Deutsch 繁體中文簡體中文 Français Español 日本語 Italiano Pусский Türkçe Codepage 850 852 437 860 863 865 857 861 862 855 866 737 851 869 Win 1252 Win 1250 Win 1251 Win 1253 Win 1254 Win 1255 Win 1257 Label Setting Rotation X offset Y offset Start Offset ...

Page 29: ...P Address 0 0 0 0 Subnet Mask 255 255 255 0 Gatway 192 168 0 254 LCD Setting Brightness 5 Contrast 5 Power Saving 15 Password OFF Clock Setting Year Month day Hour Minute Printer Control Test Sample Pattern Select Memory Clear Memory Calibration Reset to Default Wizard Darkness 2 5 or 7 Speed 0 19 Media Type Label with Gaps Label with Marks Continuous X Offset Y Offset Bluetooth Clear Bind Enable ...

Page 30: ... show the type of error You can fix the error according the notice WARNING ICON ERROR DESCRIPTION ERROR ICON To upper level Appears on the NAVIGATION ICON of Setting Pages It guides you back to upper level by touching display upper right icon To main page Appears on the NAVIGATION ICON of Setting Value Pages It guides you back to main page by touching display upper left icon Lock On Setting Value ...

Page 31: ... test printout are listed below Model Version USB ID setting Serial port setting MAC address of Ethernet port IP protocol setting IP address of Ethernet port Gateway setting Netmask setting Number of DRAM installed Image buffer size Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed Density Ref Point Print di...

Page 32: ...t up or change label or ribbon to another type such as change using gap label to continuous or black mark labels Press C button for 2 seconds it will make an auto sensing to calibrate the label and ribbon s parameters Press Press C button is equivalent to the auto sensing command S SENSOR that will cancel on printing job and make the Label Calibration immediately Press CALIBRATION BUTTON ...

Page 33: ... 2 x 4 beeps The printing mechanism is not correctly closed Open the print mechanism and close it again Print Head Error None High temperature at the print head Once the print head has cooled down the printer switches to standby mode No ribbon is installed and the printer displays an error Make sure that the printer is set to direct thermal printing mode The ribbon is finished or the label supply ...

Page 34: ... the sensor cannot detect a gap or black mark between the labels there is no paper Please reset the sensor The memory is full The printer prints the message File System full Delete unnecessary data or install additional memory Unable to find file The printer prints the message File Name not found Use the X4 command to print all files Then check whether the files exist and whether the names are cor...

Page 35: ...EX printer Connect the USB Stick plugged in printer to PC via USB Device or Ethernet port and run GoLabel software to download Graphic Font Label Format DBF and Command files to the printer Detail download procedures please refer to GoLabel On line Help Usage of Firmware Update Remove USB memory stick from printer and plug in it to a PC s USB port delete Firmware bin file from LABELDIR FW of USB m...

Page 36: ... Enter Standalone press the Y key on keyboard to entering to the dialog for Keyboard Mode operation Here have six sub dialogs Recall Label Country Code Code Page Clock Setting Database Setting Label Edit is able operating by keyboard as follow definition 1 Press ESC key to exist from Keyboard Mode or back to previous dialog 2 Press F1 it will let the printer from Home Page mode entering into Keybo...

Page 37: ...se follow below steps 5 Click Next to start the installation 6 Once the installation is completed you will see the NetSetting icon on your desktop 1 Insert the product CD in the CD DVD drive of the host computer and open the Ethernet folder on the CD 2 Select the icon for the NetSetting installation file and click it to start the installation 3 Follow the instructions on the screen The Setup Wizar...

Page 38: ...of interface which can configure different types of network settings But for the data security reason you need correct password to enter the configuration pages Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment Once a connected Godex printer is detected it will be listed on the start page The default password is 1111 you can chan...

Page 39: ...HCP if you find the IP Address as IP 169 254 229 88 Netmask 255 255 0 0 Gateway invariable last value the IP Address is invalid You can press Set button to apply the settings and ReGet button to refresh the setting values IP Setting The IP Setting tab can change the printer name Port number Gateway setting and the password for configuring the printer You can also set the printer s IP address ether...

Page 40: ...Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer The alert messages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path Setting tab 36 ...

Page 41: ... settings and ReGet button to refresh the setting values Alert Message Setting For the alert message notification function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both 37 ...

Page 42: ...t button to apply the settings and ReGet button to refresh the setting values Printer Configuration Set or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page ZX1200i 38 ...

Page 43: ...ly User Command The User Command tab provides a communication interface for operator to control the printer Input printer commands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window 39 ...

Page 44: ...back to factory default Firmware Download On Firmware Download tab the current version of printer firmware will be showed on the screen If you need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely BOOT 2 004 F W ZX1200i V2 004 40 ...

Page 45: ...the printer cover Remember to switch off the printer before installing the cutter Do not use to cut adhesive labels Glue residue will be left on the cutter blade and impair its functioning Under the ordinary paper application condition the cutter performs 300000 cuts of a heavy paper with up to 250 μm thick or 100000 cuts of a plastic sheet with up to 300 μm thick Place the printer on a flat surfa...

Page 46: ...crew 5 2 Installing the Cutter The Overview of the Cutter Remove lower cover plate to the a little bit right then can get out Unscrew the screw marked in the illustration on the front of the printer which secures the lower cover plate 2 1 ...

Page 47: ...43 5 Accessories Connect the cutter cable connector to the cutter jack on the printer Be sure the cutter module insert to printer properly see red arrow ...

Page 48: ...cover Check whether the cutter function is enabled in the printer Labels or paper should be at least 30 mm high After installation of the cutter module set the stop position E to 30 Finish the cutter module installed Secure the cutter module on the printer housing using the screws ...

Page 49: ...int head counterclockwise to a top right position using a screwdriver or a coin loosen the screw to take out the TPH module Hold the print head module pull out the TPH cable smoothly To install TPH module follow the reverse order Remember to switch off the printer before removing the print head module Note 45 ...

Page 50: ... clockwise or counterclockwise as far as possible and be sure to align with the indicator board and indicator line Repeat the adjustment process until printing quality has improved Turn the print head counterclockwise to a top right position using a screwdriver or a coin to loosen the screw indicator line A A indicator board 46 ...

Page 51: ...bon supply hub To set the tension press in the knob and turn it clockwise or counterclockwise as required Increasing the tension of the ribbon rewind hub will remove any wrinkling of the ribbon during printing which results from the use of different ribbon materials For details about the wrinkling creasing of ribbons see Section 6 6 If you are using a very narrow ribbon the printer may not move th...

Page 52: ... and a longer lifespan of the print head Here is how you clean the print head 1 Switch off the printer 2 Open the printer cover 3 Remove the ribbon 4 Release the print head by turning the print head release lever 5 To remove any label residue or other dirt from the print head see Red arrow please use a soft lint free cloth dipped in alcohol to wipe The print head should be cleaned once a week Plea...

Page 53: ...nt head pressure must be readjusted using the TPH spring boxes Move the TPH spring boxes as shown in the illustration to change the print head pressure The wider the label you are using the further apart the TPH spring boxes must be moved away from each other If there is no quality improvement you need to change the pressure on the TPH spring boxes Reset Mark A Turning the screw left increases the...

Page 54: ... your print result looks like the example in b you need to turn ribbon shield screw clockwise a b To keep track of the change in print quality you should adjust the screws by half a turn at a time Print a test page If there is no improvement in the print result turn the screw by another half turn Do not turn the adjustment screw more than two full turns 360o If you adjust the screw by more than tw...

Page 55: ...ium should be at least 30 mm long to ensure correct functioning of the cutter Note Switch off the printer before removing the CUTTER remove or install cutter refer to accessories in Section 5 Unscrew the screw at the bottom of cutter Remove the cutter cover Clean and remove jammed paper Reinstall CUTTER back onto printer 51 ...

Page 56: ...starting position has been set correctly Check the ribbon for wrinkles There is no printed image on part of the label or the image is blurred Check the thermal print head for dust or other dirt Use the internal T command to check whether the thermal print head will carry out a complete print job Check the quality of the print medium The printed image is positioned incorrectly Check whether there i...

Page 57: ...e 11 Code 32 Code 39 Code 93 Code 128 subset A B C EAN 8 EAN 13 with 2 5 digits extension EAN 128 FIM German Post Code GS1 DataBar HIBC Industrial 2 of 5 Interleaved 2 of 5 I 2 of 5 Interleaved 2 of 5 with Shipping Bearer Bars ISBT 128 ITF 14 Japanese Postnet Logmars MSI Postnet Plessey Planet 11 13 digit RPS 128 Standard 2 of 5 Telepen Matrix 2 of 5 UPC A UPC E with 2 or 5 digit extension UCC EAN...

Page 58: ...6 24x24 Traditional Chinese BIG 5 Simplified Chinese GB2312 Japanese S JIS Korean KS X1001 90 180 270 rotatable and 8 times expandable in horizontal and vertical directions TTF Fonts TTF Fonts Bold Italic Underline 0 90 180 270 rotatable Barcodes 1 D Bar Codes 2 D Bar Codes Code Pages Codepage 437 737 850 851 852 855 857 860 861 862 863 865 866 869 Windows 1250 1251 1252 1253 1254 1255 1257 Unicod...

Page 59: ...el port ZX1200i ZX1300i ZX1600i USER MANUAL APPENDIX Handshaking DSTB is sent to the printer BUSY to the host computer Interface cable Parallel cable compatible with IBM computers Pinout See below Pin No Function Transmitter 1 2 9 10 11 12 13 14 15 16 17 18 19 30 31 32 33 34 35 36 Strobe Data 0 7 Acknowledge Busy Paper empty Select Auto Linefeed N C Signal Gnd Chassis Gnd 5V max 500mA Signal Gnd I...

Page 60: ...B Port Computer Connector Type A Pin NO 1 2 3 4 Function VBUS D D GND Connector Type Type B Ethernet RJ 45 PIN NO FUNCTION 1 T 2 T 3 R 4 N C 5 N C 6 R 7 N C 8 N C Applicator ZX1200i ZX1300i ZX1600i USER MANUAL APPENDIX INTERFACE 24VOUT VEXT ...

Page 61: ...Parallel module or Applicator module installation diagram 並列傳輸模組或貼標機模組安裝圖示 Step 1 Step 2 Step 3 Applicatior module Parallel module ...

Page 62: ...ad Click Printer I O Setup than click Port Active Click Advance than click the icon Printer Control 下載GoTool並開啟Goconfig 請至科誠官網下載 Click Advance than click the icon Printer Control 選擇連線裝置設定頁面後按下通訊埠開關標籤 Step 4 Rev C 2018 06 25 Click Printer I O Setup than click Port Active Click Advance than click the icon Printer Control 選擇要開啟的項目 Step 5 Choose ON Click Advance than click the icon Printer Contro...

Page 63: ...ll接头插入连接座 Plug sensor connector into connection port 5 取下左侧上盖 Remove the left side cover 6 插入轴承 Insert bearing 7 插入轴承 Insert bearing 14 取下马达组合 Remove the motor combination 15 安装22t齿轮及扣环 Install 22t gear and retaining ring 16 回装马达组合并拉上皮带 Install motor combination and pull the belt 17 安装齿轮组合齿轮柱上矽油 Install gear combination Gear column add silicone oil 18 安装齿轮组合齿轮柱及齿轮上矽油 Install gear combination Gea...

Page 64: ...PENDIX INTERFACE Bluetooth Module Installation 1 Remove the screws 2 Unattach the option cover 3 Unattach the connector 4 Insert Bluetooth Module 5 Plug the connector 6 Put the option cover back and screw it Appendix ...

Page 65: ...L APPENDIX INTERFACE Wifi Module Installation 1 Remove the screws 2 Unattach the option cover 3 Unattach the connector 4 Install Wifi Module 5 Plug the connector 6 Put the option cover back and screw it Appendix ...

Page 66: ...the printer will lose its function Note Step 1 Power off the printer Step 2 Install the Wi Fi module Note Methods for installing Wi Fi module please refer to Wi Fi module installation Step 3 Power on the printer and wait 15 seconds The main manu will display gray Wi Fi icon and it means that the Wi Fi module is already detected by the printer as the figure below indicates Ready ZX1000i VX XXX Main...

Page 67: ... and enter into AP setting page For the contents of setting please refer to the figure below Step 3 Click Save Settings button after the Wi Fi AP is completely set After approx 20 Seconds the the setting of AP is stored and takes effect 3 4 5 2 Save Settings code 1 Save Settings Security Mode Wireless Network Name ZX1200i ZX1300i ZX1600i USER MANUAL Appendix Wi Fi setting Appendix ...

Page 68: ...GoLabel Version V1 12 Step 2 Select desired ZX1000i printer model as the figure below indicates Step 3 Click Save as the figure below indicates 1 2 Step 4 Execute Wi Fi Tool as the figure below indicates 1 2 ZX1200i ZX1300i ZX1600i USER MANUAL Appendix Wi Fi setting Appendix ...

Page 69: ... Approx 5 seconds later the printer will automatically reboot Step 3 Approx 15 seconds LCD panel will display gray Wi Fi icon l and it means that the Wi Fi module is already detected by the printer The Setting content of Wi Fi Tool should be corresponding with the setting of AP Note Ready ZX1000i VX XXX Main Wizard Test ZX1200i ZX1300i ZX1600i USER MANUAL Appendix Wi Fi setting Appendix ...

Page 70: ...ngs and the display indicates the related information of LAN Ready ZX1000i VX XXX Main Wizard Test ON 192 168 102 126 255 255 255 0 9100 DHCP 192 168 102 245 IP address Subnet Mask LAN Settings Gateway Port NO Values may vary according to the actual situation Port NO range of setting 500 65535 Main Wizard Test LCD Language Label Settings Devices Printer Control Code Page Main Printer Settings Reca...

Page 71: ...t Printer Interface and Click LAN Port and enter IP address as the figure below indicates Step 4 Click Save Step 5 Select Virtual Terminal and enter B into Command field and then click Send The Wi Fi connection is working if the printer return related information automatically as the figure below indicates ZX1200i ZX1300i ZX1600i USER MANUAL Appendix Wi Fi setting Appendix ...

Page 72: ...m and the printer is ready to print Label Step 3 Pull the Liner back to rewinder shaft and rotate it in 2 3 circles Liner Rewind shaft Check whether the rewinder knob is in closed position 1 1 With the rewind installed set the stop position in GoLabel E value and Driver to 6 Note Liner rewind can be operated without setting Golabel and Driver ...

Page 73: ...Pull the Liner roll out USER MANUAL APPENDIX Remove Liner Roll Appendix The rewind is applied to liner only and do not use it with other printed labels If any adhesion is left on the label dispenser cover Please clean it with soft fabric and denatured alcohol Note ...

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