DataCard CE870 User Manual Download Page 66

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Troubleshooting

Installation Problems

This section describes issues that could prevent a successful installation and provides
recommended solutions to those issues.

Problem

Solution

The network cable is loose.

Reconnect the data cable to the network port and the printer.
Restart the printer.

The printer displays Ready
on the LCD panel, but it is
not available.

Follow your network troubleshooting procedures to isolate
and test each component of the computer-to-printer
communication link.
Suggestions:



Verify the computer-to-network connection by accessing a
network resource, such as a network drive.



The network administrator can test communication
between a server and the printer.



Make sure that the user is logged in to the network.

The printer is not
configured with the correct
network address

Make sure that the server name or IP address has been
entered in the Port Settings or Configure Port dialog box on
the computer. For more information about retrieving the
printer’s IP address, refer to

“Retrieve the Printer’s Network

IP Address”

page 26

. Make sure that Ready displays on the

printer's LCD panel.

Summary of Contents for CE870

Page 1: ...Datacard CE870 Instant Issuance System User s Guide January 2017 Part No 527260 001 Rev H ...

Page 2: ...ntries MasterCard is a registered trademark of MasterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of their respective owners Proprietary Notice The design and information contained in these materials are protected by US and international copyright laws All drawings and information herein are the pr...

Page 3: ...ent to a grounded power source Do not defeat or bypass the ground lead Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency Know the location of fire extinguishers and how to use them ABC type extinguishers may be used ...

Page 4: ...n is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice for Canada Industry Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian ...

Page 5: ...s WEEE The model RX10 retransfer printer uses a lithium coin cell battery Refer to the service manual for battery removal instructions Notice for Australia This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Notice for China Simplified Chinese 警告此为 A 级产品在生活环境中该产品可能会造成无线电干扰在这种情况下可能需要用户对干...

Page 6: ... is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986 which requires warning labels on products that may contain elements that the State of California considers harmful California Lithium Perchlorate Warning Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate This notice is required by California Code of...

Page 7: ... November 2012 Updates for Card Printer Driver 4 0 C April 2013 Updates for Card Printer Driver 4 1 D March 2014 Updates for Card Printer Driver 5 0 and new supplies and features E February 2015 Added CardWizard information F May 2015 Added new error message G November 2015 Updates for new firmware functionality H January 2017 General updates ...

Page 8: ...viii ...

Page 9: ...guration Label 13 Chapter 3 Using the System 15 Process Cards 16 How the Card Travels 17 Secure Encryption 18 Power On the System 18 Use the Front Panel 19 Power Button 19 Down Arrow Up Arrow and Enter Key 19 User Button and Light 20 Ribbon Light 21 Card Light 21 Use the LCD Panel Menus 22 Pause the System 24 View the Printer Serial Number from the LCD Menu 25 Retrieve the Printer s Network IP Add...

Page 10: ... 51 Locate a Problem Within the Card Production System 52 Locate a Problem with Basic Printer Functions 52 Tools for Troubleshooting 53 Installation Problems 54 Card Appearance 55 Print Troubleshooting 55 Indent Troubleshooting 58 Topping Foil Troubleshooting 58 Magnetic Stripe Problems 58 Use Advanced Troubleshooting Tools 59 Card Jams 60 Printer Card Jam 60 Embosser Card Jam 61 Repair Broken Ind...

Page 11: ... 1 up 74 124 Insert same card side 2 up 74 149 Option not installed 74 150 Print while unlocked 74 151 Failed to lock 74 152 Insert new card side 2 up 74 153 Insert same card side 2 up 75 170 Insert new card side 1 up 75 171 Insert same card side 1 up 75 172 Insert cleaning card 75 173 Improper shutdown 75 245 Configuration error 75 Embosser Messages 76 125 Emboss critical error 76 126 Emboss form...

Page 12: ...ose emboss cover 79 142 Emboss cover error 79 143 Topping foil problem 79 144 Topping foil out 80 145 Topping foil type problem 80 146 Topping foil support err 80 147 Topping foil no tag found 80 Driver Only Message 80 518 Unable to print 80 ...

Page 13: ...w to load and replace supplies How to perform routine maintenance and troubleshooting tasks An additional Installation and Administrator s Guide is available for use by administrators or other professionals responsible for printing cards Refer to the Owner s Library CD Intended Audience The manual is intended for the printer operator responsible for printing cards loading and replacing supplies pr...

Page 14: ...2 Introduction ...

Page 15: ...y your system administrator or service provider Read this manual thoroughly before you begin to use the system It will help you learn about the features of the system and how to process cards successfully and efficiently Each card program has specific features that are important for you to understand Talk with your supervisor system administrator or other knowledgeable person to learn about the fe...

Page 16: ... issuance The system receives data from a PC or other computer personalizes the card using that data and presents a finished card The system is a multi component system consisting of the following Printer Component The printer provides print and encoding features It processes magnetic stripe data and programs smart card chips using secure encryption Embosser Component The embosser produces raised ...

Page 17: ...he ridges when closing the swingarm to make sure that it latches completely on both sides Printer The printer component prints full color images if the optional printhead is installed processes magnetic stripe data and programs smart cards using secure encryption Printer Supplies Access Door The supplies access door provides access to the printer component on a printer with the multi hopper Front ...

Page 18: ...h the system into the input hopper The single hopper printer holds up to 100 cards The multi hopper has six input hoppers that hold up to 100 cards each Refer to Printer with Multi Hopper Card Hoppers H1 through H6 The H1 through H6 hoppers each hold up to 100 cards Multi Hopper Cover The multi hopper cover allows access to load card stock into each hopper Multi Hopper Cover Card Hoppers H1 throug...

Page 19: ...rm to remove the cartridge In a multi hopper system open the printer supplies access door to access the swingarm Printer Lock The lock provides secure access to the printer Network Connection The network connection connects the system to a network via Ethernet Embosser Connection The embosser connection connects the embosser to the printer using the interconnect cable from the embosser Multi Hoppe...

Page 20: ... and indenting Printer Mounting Lock The mounting lock secures the printer to the embosser Embosser Supplies Access Door The embosser supplies access door provides access to the indent ribbon and topping foil cartridges Embosser Access Door Lock The embosser access door lock provides secure access to the embosser supplies Card Output Hopper The card output hopper holds up to ten completed cards Ca...

Page 21: ...nt Back and Left Side Cable Lock Receptacle The cable lock receptacle allows you to connect a cable style lock to the embosser Power Connection The power connection provides a plug in receptacle for the embosser power supply Power Connection Cable Lock Receptacle ...

Page 22: ...rd track to clear a card jam Indent Ribbon Cartridge The indent ribbon cartridge holds the indent ribbon supply Reject Tray The reject tray holds up to five unfinished cards or cards that were not processed properly Empty the reject tray regularly to prevent card jams Topping Foil Cartridge The topping foil cartridge holds the topping foil supply Manual Advance Knob Printer Lock Lever Indent Ribbo...

Page 23: ...C address to use when the printer is connected using an Ethernet network The embosser configuration label shows the embosser name serial number configuration and date and country of assembly Both configuration labels provide information that is useful when requesting service They also help you know which components are installed Additional labels may be attached to the printer and embosser to indi...

Page 24: ... Option Configuration Code Input Hopper H1 100 Card H3 Multi Hopper Printing P0 No Printhead blank Color printing Magnetic Stripe M1 ISO M2 JIS M3 ISO and JIS blank no magnetic stripe option Duplex D1 Duplex D2 Duplex with Dual Magnetic Stripe D3 Duplex Duplex disabled Smart Card Sx Smart Card option where x indicates the type of smart card reader installed blank no smart card option Lock L1 Print...

Page 25: ...er on the lower enclosure To view the label unlock and open the embosser supplies access door and locate the label inside Option Configuration Code Type Set 001 Single Embosser 002 Double Embosser Additional Type X None N Tilde C Tilde and Cedilla H Large Gothic S Special Topper X None T Topper Indent X None I Indent Configuration Label ...

Page 26: ...14 About the System ...

Page 27: ...ard travels through the system how the data is received and processed and how to use the features of the system such as the printer s front panel This section describes how to Process Cards on page 16 Use the Front Panel on page 19 Use the LCD Panel Menus on page 22 Use Printer Manager on page 32 Load Supplies on page 33 ...

Page 28: ...rocesses the card data and obtains the needed authorization from the financial system that manages customer accounts CardWizard issuance software links to the interface used at the issuance sites 2 Capture devices such as A digital camera connected to the PC to take photos A signature capture pad fingerprint reader or PIN pad 3 The printer with supplies and a facility power source 4 A network data...

Page 29: ...the card the card is turned automatically and moved back to the indent module to indent the characters on the front of the card CardWizard issuance software works with your financial system and sends the card data from the PC to the printer The multi hopper moves the card from the selected hopper and transfers it into the printer component The printer component encodes magnetic stripe data and pro...

Page 30: ...s the code and sends the data to the magnetic stripe or smart card chip on the card The printer uses advanced SSL TLS encryption that supports the AES 256 Advanced Encryption Standard and 3DES Triple Data Encryption Standard The printer does not accept magnetic stripe or smart card data that is not encrypted If non encrypted data is sent to the printer a message displays on the printer s LCD panel...

Page 31: ...re seconds Card jobs do not complete and are sent to the reject tray Down Arrow Up Arrow and Enter Key Use the arrow keys to move through the LCD menu system and the ENTER key to make a selection Refer to Use the LCD Panel Menus on page 22 for details Press the up or down arrow key while the LCD panel displays Ready to display additional information about the printer on line 2 including the firmwa...

Page 32: ... the USER light Off The system is off or suspended Green The system is ready Flashing green The system is busy The light flashes slowly every 2 seconds OR The system has a hardware error in the embosser The light flashes quickly every 1 2 second Amber The system is not ready The POWER button was pressed to turn off the printer Flashing amber The system has a problem The light flashes at a medium r...

Page 33: ...ays on the LCD panel with details of the problem when the card light is flashing quickly every 1 2 second Refer to Messages and Conditions on page 63 for a list of the LCD messages that correspond to the card light Off The supply levels are okay Flashing green A flashing light indicates one of the following A problem with an embosser supply The embosser supply level is low The light blinks slowly ...

Page 34: ...ws the printer s menu system and displays messages and conditions When the printer is in the Ready status the LCD displays the model number of the printer For a list of printer and embosser messages and recovery information refer to Respond to Messages on page 66 ...

Page 35: ...a financial system that requires activation HINTS TIPS You can access the menu system when the system is not actively processing cards and Ready displays on line 1 of the LCD panel The printer returns to the Ready status after two minutes of no activity Changes that have not been applied are lost To leave a selection without changing the value press the up or down arrow key until Exit displays and...

Page 36: ...ns to a Ready status 1 Pause the system by pressing the USER button while Ready or Busy displays on line 1 of the LCD panel Suspended displays on line 1 of the LCD panel An active print job if any continues until it completes Any additional card production is paused 2 Return the system to a Ready status by pressing the USER button Ready displays on line 1 of the LCD panel The printer is available ...

Page 37: ... button shows steady green 1 Enter the menu system a Press the USER button Suspended displays on line 1 of the LCD panel b Press ENTER to enter the menu system 2 View the serial number a Press the down arrow key to display Status on line 2 b Press ENTER to enter the Status menu c Serial Number is the first option on the menu Press ENTER to display the printer serial number 3 Press an arrow key unt...

Page 38: ...w and Enter Key on page 19 Use the LCD menu system Status menu The following steps describe how to display an IP address using the Status menu You also can display the subnet mask gateway address and MAC address if necessary Begin with the printer power connected and the printer connected to the network 1 Press the POWER button if needed to power on the printer 2 Access the Status menu in the LCD ...

Page 39: ...plays on line 2 6 Press ENTER to display the subnet mask Record it if necessary 7 Press ENTER to return to the Network IPv4 menu Gateway Address displays on line 2 8 Press ENTER to display the gateway address Record it if necessary 9 Press ENTER to return to the Network IPv4 menu 10 Press the down arrow key to scroll to Exit on line 2 11 Press ENTER Then press the USER button to return the printer...

Page 40: ... Enter the menu system a Press the USER button Suspended displays on line 1 of the LCD panel b Press ENTER to enter the menu system 2 Enter the Card Count menu a Press the down arrow key until Status displays on line 2 of the LCD panel b Press ENTER to enter the Status menu c Press the down arrow until Card Counters displays on line 2 of the LCD panel d Press ENTER to enter the Card Counters menu ...

Page 41: ...y the Rejected Cards count e Press the down arrow to display the Lost Cards count 4 Press the down arrow to display Exit on line 2 of the LCD panel Press ENTER to exit to the Card Counters menu 5 Exit the menu system a Press an arrow key until Exit displays on line 2 of the LCD panel b Press ENTER to exit the Status Menu 6 Press the down arrow key until Exit displays on line 2 7 Press ENTER Then p...

Page 42: ...b Press ENTER to enter the Configuration menu c Press the down arrow key to display LCD Backlight on line 2 of the LCD panel d Press ENTER to select LCD Backlight 3 Select LCD Backlight level a Press the down arrow key to lower the light level Or Press the up arrow key to increase the light level b When the light is at the desired level press ENTER The printer saves the settings and returns to the...

Page 43: ...n displays on line 2 of the LCD panel d Press ENTER to enter the Configuration menu 2 Set Magnetic Stripe Coercivity a Press the down arrow key until Magstripe displays on line 2 of the LCD panel b Press ENTER to enter the Magstripe menu c Press the down arrow key until Coercivity displays on line 2 of the LCD panel d Press ENTER to enter the Coercivity menu i Press an arrow key to display the int...

Page 44: ...n Use Printer Manager Printer Manager is a web based interface that displays information about the system and allows you to manage system settings You can access Printer Manager through a web browser using the system s IP address System administrators and service providers can use Printer Manager to fine tune card appearance set advanced options and troubleshoot printing problems For more informat...

Page 45: ... door and remove the indent ribbon cartridge from the embosser The indent ribbon cartridge is on the right as you face the embosser opening b Place the indent ribbon cartridge on a flat surface with the spindles facing up c Remove the used indent ribbon spools from the cartridge and discard them according to your site s security procedures d Remove the new indent roll from its package IMPORTANT Do...

Page 46: ...wist the ribbon while routing 5 Secure the take up spool into the spindle a Match the keyed pattern of the take up spool hub with the right side spindle b Push the take up spool into the spindle until it clicks securely into place 6 Turn the take up spool one full turn clockwise to take up ribbon slack 7 Replace the indent ribbon cartridge a Hold the cartridge by its handle b Align the cartridge w...

Page 47: ...emove the topping foil from its package 2 Secure the supply spool into the spindle a Match the keyed pattern of the blue supply spool hub with the right side spindle b Push the supply spool into the spindle until it clicks securely into place 3 Roll out and route the foil around the rollers on the topping foil cartridge A diagram on the cartridge shows the correct routing pattern 4 Secure the silv...

Page 48: ...printer component uses a replaceable cleaning sleeve to remove dust and other particles from cards before they travel into the printer You should replace the cleaning sleeve when you clean the printer if you notice debris on the finished card or if the cleaning sleeve is no longer sticky 1 Unlock the printer and open the printer supplies access door on the multi hopper The cleaning sleeve is acces...

Page 49: ...r spindle with the used cleaning sleeve from the ribbon cartridge c Remove the used cleaning sleeve from the spindle and discard it 4 Install the new cleaning sleeve a Slide the spindle into a new cleaning sleeve a b Place the spindle with the cleaning sleeve onto the ribbon cartridge b c Remove the protective wrapper from the cleaning sleeve c Open Swingarm Cleaning Roller Spindle Print Ribbon Ca...

Page 50: ...plies access door on the multi hopper b Open the printer swingarm and remove the print ribbon cartridge Refer to Load the Cleaning Sleeve on page 36 2 Load the ribbon a Load a full roll of print ribbon the blue spool onto the spindle closest to the cartridge handle until it clicks into place b Place the silver take up spool on the spindle with the black gear until it clicks into place c Wind the t...

Page 51: ...he back of the hopper Single Hopper System 1 Unlock the printer and open the hopper 2 Load the cards into the input hopper The input hopper can hold up to 100 cards 3 Close the input hopper and lock the printer when you finish loading cards Multi Hopper System 1 Unlock the printer and open the multi hopper 2 Load the cards into the hoppers The input hoppers are labeled H1 through H6 Each input hop...

Page 52: ...t have to be opened to insert a card through the exception slot Do the following to insert a single card into the printer using the exception slot 1 Slide the card into the exception slot 2 Push the card all the way into the input hopper The card slides under any cards already in the input hopper so that it can be picked In a multi hopper system the card slides under any cards in hopper 2 ...

Page 53: ...ty the Embosser Reject Tray on page 50 Maintain the Printer and Embosser Do the following to keep the system clean and in good working condition Run a cleaning card and replace the cleaning sleeve in the printer component after every 500 cards processed or every 6 months Refer to Clean the System on page 43 Keep the surface and area around the system clean and free of environmental contaminants su...

Page 54: ...m its package b Using gentle pressure move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean 4 Replace the print ribbon cartridge Avoid bumping the printhead when installing the print ribbon cartridge 5 Close the printer swingarm Press down on the ridges on the front of the swingarm to make sure that it latches completely on both sides 6 Clos...

Page 55: ...the swingarm Press down on the ridges on the front of the swingarm to make sure it latches completely on both sides f Open the input hopper and remove any unprinted cards g Open the cleaning card package and remove the cleaning card h Load the cleaning card in the input hopper Plan to clean the printer immediately The cleaning card dries out if it is out of its package for more than a few minutes ...

Page 56: ...ess b Insert cleaning card displays on the LCD panel and the card light blinks amber Press the USER button to start the cleaning cycle The cleaning card moves through the printer several times The card then moves into the embosser and cleans the embosser rollers It is ejected in the reject tray of the embosser 5 Prepare the printer for use a Unlock the printer b Open the input hopper and replace t...

Page 57: ...inter or change the print ribbon Multi Hopper System Cleaning a system equipped with a multi hopper involves two steps cleaning the printer and cleaning the hopper rollers To start the cleaning process refer to Prepare the Printer for Cleaning Prepare the Printer for Cleaning 1 Power on the printer 2 Unlock the printer and open the printer supplies access door 3 Open the printer swingarm and remov...

Page 58: ...en Clean the Printer 1 Make sure that you have prepared the printer for cleaning Refer to Prepare the Printer for Cleaning on page 45 2 Enter the menu system a Press the USER button Suspended displays on line 1 of the LCD panel b Press ENTER to enter the menu system 3 Enter the Cleaning Card menu a Maintenance displays on line 2 of the LCD panel Press ENTER to enter the Maintenance menu b Cleaning...

Page 59: ...ers H1 through H6 Or continue pressing down to select hoppers 1 to 6 to clean a hopper individually 3 Press ENTER to start the cleaning process The printer moves the cleaning cards back and forth across the hopper rollers several times and then ejects the cleaning cards back into the hoppers The printer returns to Ready when the cleaning cycle completes To complete the cleaning process continue wi...

Page 60: ...ady and is available to print cards again HINTS TIPS Use each cleaning card one time only Change the cleaning sleeve each time you clean the printer or change the print ribbon Clean the Embosser Rollers You also can clean the embosser flipper module rollers by selecting a test card option in Printer Manager Do the following to clean the embosser rollers from Printer Manager 1 Log in to Printer Man...

Page 61: ...eaning card in the exception slot of the printer when prompted and click Run The cleaning card moves through the printer to the embosser flipper rollers The card is ejected into the reject tray when the cleaning completes 5 Unlock the embosser and remove the used cleaning card 6 Close and lock the embosser 7 Log out of Printer Manager and close your browser window ...

Page 62: ...e reject tray inside the embosser Empty the reject tray regularly to avoid card jams 1 Unlock and open the embosser supplies access door 2 Remove the cards from the reject tray Follow your site s guidelines to properly dispose of the cards removed from the reject tray 3 Close and lock the embosser supplies access door ...

Page 63: ...ith an overview of card production and printer issues you may encounter Locate a Problem Within the Card Production System on page 52 Locate a Problem with Basic Printer Functions on page 52 Tools for Troubleshooting on page 53 This section also describes troubleshooting for the following Installation Problems on page 54 Card Appearance on page 55 Magnetic Stripe Problems on page 58 Use Advanced T...

Page 64: ...ure that the power cords are connected to both the printer and embosser 2 Make sure that all network cables between the printer embosser and network are connected 3 Power on the system Make sure that Ready displays on the front panel within 1 minute If the system powers on correctly continue to step 4 If the printer powers on but Improper Shutdown displays on the LCD panel press the USER button fo...

Page 65: ...esign If the card does not print check the following Is the correct printer selected in the Print Setup or Print dialog in the application If the printer produced a blank card check the page size specified in your application If the card causes an error the card might have a type of data the printer does not support Tools for Troubleshooting The tools for troubleshooting a problem include the supp...

Page 66: ...mputer to printer communication link Suggestions Verify the computer to network connection by accessing a network resource such as a network drive The network administrator can test communication between a server and the printer Make sure that the user is logged in to the network The printer is not configured with the correct network address Make sure that the server name or IP address has been en...

Page 67: ...er the color panels For best results change the 100 black background to a color near black so that it prints using the YMC color panels of the print ribbon One or more lines appear on the card The printhead is dirty or damaged Clean the printhead Refer to Clean the Printhead on page 42 The print quality changes from the previous card The ribbon type was changed while card jobs were in the printer ...

Page 68: ...rollers are dirty or the card packaging contains debris Run a cleaning card Refer to Clean the System on page 43 Part of the printed image is discolored Cards have fingerprints or other dirt on them Handle cards carefully Refer to Card Quality Guidelines in the printer s Installation and Administrator s Guide for more information A signature panel is located on the other side of the card Design th...

Page 69: ...ce provider All color printing is darker than intended Color adjustment is too dark A change in the card stock you use can alter the appearance of printed cards Change the color adjustment settings Refer to Color Printing in the printer s Installation and Administrator s Guide Text has broken partly printed characters The monochrome K power setting is balanced to print both fine text and bar codes...

Page 70: ...oad the topping foil correctly Refer to Load the Topping Foil Cartridge on page 35 for more information The topper temperature is not hot enough Contact your system administrator to adjust the temperature of the topper mechanism Problem Solution Cards are not loaded correctly Load ISO cards with the magnetic stripe back side facing down and to the right Refer to Load Cards in the Input Hopper on p...

Page 71: ...stripe format selected for the track Cancel the current print job Make sure that you know what data is allowed on the track Change the data to be encoded and resend the card job Refer to Magnetic Stripe Design in the printer s Installation and Administrator s Guide for more information The magnetic stripe data was sent in an encoding format not supported by the track Review the encoding format set...

Page 72: ... door on the multi hopper 2 Press the silver latch button and open the printer swingarm 3 Remove the print ribbon cartridge 4 Rotate the manual advance knob on the side of the printer until the jammed card is accessible from the rollers 5 Remove the card If no card jam is located in the printer continue with Embosser Card Jam on page 61 6 Close the printer swingarm Press down on the ridges on the ...

Page 73: ...es access door 2 Remove the indent ribbon and topping foil cartridges 3 Rotate the manual advance knob inside of the embosser until the jammed card is accessible from the rollers 4 Remove the card 5 Replace the indent ribbon and topping foil cartridges 6 Close and lock the embosser supplies access door ...

Page 74: ...Trim the ends of the broken supply evenly 4 Align the ends of the broken supply evenly and apply adhesive tape to secure them 5 Turn the take up spool until the mended portion is wound onto the spool two or three turns 6 Remove any slack in the supply 7 Reinstall the cartridge into the embosser until it clicks into position 8 Close the embosser supplies access door and lock the embosser Do not rem...

Page 75: ...n the front panel flash while messages display on the LCD panel The USER light flashes quickly every 1 2 second for hardware errors green for a condition in the embosser or amber for a condition in the printer The USER light flashes amber at a medium rate every second for all other system problems It can be accompanied by flashing supply and card lights The supply and card lights flash quickly eve...

Page 76: ...oblem Off Amber Flash Off 119 Print ribbon not supported Off Amber Flash Off 120 User paused the printer Amber Flash Off Off 121 Print ribbon not identified Off Amber Flash Off 122 Magstripe format problem Amber Flash Off Off 123 Insert new card side 1 up Amber Flash Off Off 124 Insert same card side 2 up Amber Flash Off Off 125 Emboss critical error Green Flash Green Flash Green Flash 126 Emboss ...

Page 77: ...er error Green Flash Off Off 143 Topping foil problem Off Green Flash Off 144 Topping foil out Off Green Flash Off 145 Topping foil type problem Off Green Flash Off 146 Topping foil support err Off Green Flash Off 147 Topping foil no tag found Off Green Flash Off 149 Option not installed Amber Flash Off Off 150 Print while unlocked Amber Flash Off Off 151 Failed to lock Amber Flash Off Off 152 Ins...

Page 78: ...es display on the printer front panel LCD to identify various operational conditions and errors of card production on the system You can respond to messages using the printer front panel buttons Important Always discard damaged rejected or partially printed cards according to your organization s established procedures The following messages display on the printer LCD panel Use the recovery instruc...

Page 79: ...print to a printer that is configured to support the personalization being requested Press the USER button on the printer to clear the message Send the card to print again 101 Job could not complete The card took too much time to complete The card will be canceled Press the USER button on the printer to clear the message HINTS TIPS If you are connected to a network verify the connection Ask your a...

Page 80: ...tem must remain powered off 105 Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer to clear the message and send the card to print again HINTS TIPS The ca...

Page 81: ...e using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer and send a new card to the printer HINTS TIPS The data might use a different format than the current printer setting Ask the system administrator to verify that the card data and printer settings match 108 Magstripe read no data The print...

Page 82: ... out or missing The printer does not have usable ribbon To complete the current card 1 Open the printer and remove the ribbon cartridge 2 Install a new ribbon and cleaning roller 3 Replace the cartridge and close the printer Press the USER button on the printer to clear the message HINTS TIPS Used ribbon has negative images of printed data To keep the data confidential follow your company policy t...

Page 83: ...ess down on the cover ridges to make sure that the cover latches completely on both sides All access doors must be closed to process cards Unlock open and close all printer doors to make sure they are closed completely Lock the system 114 Cover opened during job The printer cover was opened while printing Push down on the cover to latch it Press the USER button on the printer to clear the message ...

Page 84: ...Reader not available The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer to clear the message HINTS TIPS The printer component does not have a reader option R...

Page 85: ...er s USER button HINTS TIPS If the user pressed the button for several seconds the card has been canceled If this message occurs often ask your system administrator to set the button sensitivity to a lower value 121 Print ribbon not identified The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the USER button on the printer to clear the...

Page 86: ...printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer to clear the message 150 Print while unlocked The printer is unlocked The card will be canceled Make sure that all access doors are closed securely and locked 151 Failed to lock An attempt to lock the printer failed The card will be canceled 1 ...

Page 87: ... printer and turn it over end to end so side 1 is facing up 2 Insert the card in the printer 3 If the card is not immediately picked press the printer s User button 172 Insert cleaning card 1 Insert cleaning card 2 If the card is not immediately picked press the printer s USER button 173 Improper shutdown Always use the POWER button to power off the printer Press and hold the USER button to set th...

Page 88: ...stem administrator to make sure that all data to be embossed is encrypted 127 Emboss transport error The card is not correctly positioned in the embosser 1 Open the embosser and remove the supply cartridges 2 Remove any cards found 3 Replace the cartridges close and lock the embosser 128 Embosser card jam The card path is blocked in the embosser 1 Open the embosser and remove the supply cartridges...

Page 89: ...bosser and remove the supply cartridges 2 Remove any cards found 3 Replace the cartridges and then close and lock the embosser HINTS TIPS Refer to Embosser Card Jam on page 61 for more information 132 Embosser card stack full The embosser output hopper is full or blocked Remove cards from the printer output hopper 133 Embosser card reject full The embosser reject tray is full 1 Open the embosser a...

Page 90: ...d advance the repaired area one full turn 3 Replace the cartridge and then close and lock the embosser HINTS TIPS Refer to Load the Indent Ribbon Cartridge on page 33 or Repair Broken Indent Ribbon or Topping Foil on page 62 137 Embosser wheel error The card path is blocked in the embosser 1 Open the embosser and remove the supply cartridges 2 Remove any cards found 3 Replace the cartridges and th...

Page 91: ... again to power on the printer and embosser 141 Close emboss cover The embosser printer or multi card hopper is open Make sure that all access doors are closed securely and locked 142 Emboss cover error The embosser printer or multi card hopper is open Make sure that all access doors are closed securely and locked 143 Topping foil problem The embosser topping foil is not moving properly The card w...

Page 92: ...ard will be canceled Use supplies designed for this printer 147 Topping foil no tag found The embosser cannot use the topping foil installed 1 Open the embosser and remove the topping foil cartridge 2 Install new topping foil 3 Replace the cartridge and then close and lock the embosser Driver Only Message The following message is issued by the Card Printer Driver if you send a print job to the CE8...

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