Data Translation DT9824, User Manual, Page: 79 / 102

Troubleshooting
79
If Your Module Needs Factory Service
If your module must be returned to Data Translation, do the following:
1. Record the module’s serial number, and then contact the Customer Service Department at
(508) 481-3700, ext. 1323 (if you are in the USA) and obtain a Return Material
Authorization (RMA).
If you are located outside the USA, call your local distributor for authorization and
shipping instructions; see our web site (www.datatranslation.com) for the name and
telephone number of you nearest distributor. All return shipments to Data Translation
must be marked with the correct RMA number to ensure proper processing.
2. Using the original packing materials, if available, package the module as follows:
−
Wrap the module in an electrically conductive plastic material. Handle with ground
protection. A static discharge can destroy components on the board.
−
Place in a secure shipping container.
3. Return the board to the following address, making sure the RMA number is visible on the
outside of the box.
Customer Service Dept.
Data Translation, Inc.
100 Locke Drive
Marlboro, MA 01752-1192